These people left my cats in danger! Please think twice before leaving your pets in their hands! I was going out of town for two weeks and sought their services for my relatively easy cats. This was a terrible mistake. One of the owners and his nephew, who would be the primary sitter, came over to meet my cats and get instructions. I could tell immediately that neither of these people seemed friendly toward my cats, let alone taking an interest in them, but I looked past it because I was in a bind and needed a sitter on short notice. The primary sitter, the owner's nephew, is a college-aged kid who knows little about pet care. While I was gone, he was scooping cat waste from the litter box, but not adding more litter. Cat care 101: this is inadequate. I came home to find a nearly bear litter box and that my cat had pooped on the floor twice. He would only do this if the litter box was very unclean. The kid refused to clean the poop off the floor, so I had to do this myself when I returned home from a long flight.
Honestly, the worst part, even worse than the fact that my cats were left in such poor conditions, is that when I called the owner, he immediately defended his nephew without question, saying that he'd only received positive reports about my pets. Of course this kid wasn't going to tell his uncle/boss that he'd been overlooking a significant portion of his responsibilities! The owner kept repeating that the cats had been "fed and watered" without issue, so that should be enough. If you hired a babysitter for a child who fed and bathed the child but neglected to change their diaper, would this be adequate? Of course not. The owner initially offered me $20 off their higher-than-average prices. This is absurd. My cats were left in squalor in a terrible litter box situation and I came home to poop on the floor that I had to clean up myself. If he'd been apologetic in the slightest or admitted to his nephew's mistakes, this would've gone a long way toward repairing trust that has been damaged. He also tried to blame it on the fact that I hadn't pre-paid for my appointments -- I'm certainly glad I didn't, because they would've taken my money and run without caring for my cats properly!
Clearly, these people do not enjoy or care about animals and are ill-equipped to look after them. Please find someone else to look after your pets if you care about them!
Note the substantial grammatical and spelling errors and out-of-state locations on positive reviews of this business. read more
