On a visit tonight to your store my daughter and I were saddened by the condition of some of the animals and some of the things we witnessed. I understand animals require a lot of care but also believe they deserve better. From the rabbits being very poorly cared for (as my daughter describes below) to seeing dogs licking feces off the windows of the cages. We also stood around for quite awhile before being helped. From a concerned customer..... Hello, I recently visited your store and I personally don't agree with how your bunnies are kept. I have a bunny of my own and I study rabbit care. I don't know everything but I do know how you keep your rabbits is (and I apologize for sounding so harsh) outrageous. The first complaint I have is the rabbits have obviously been biting each other and pulling each other's fur out because they have bald spots and bite marks on them. Please DO NOT respond and say that this is over grooming because this is NOT over grooming but instead is a form of dominance between rabbits! You can not pair random rabbits together and hope for the best! Rabbits are very territorial animals even when spayed or neutered. You have to bond them which takes time and hard work and even then it's not guaranteed to work. I also noticed that one of your rabbits got the worst of it because he/she has horrible bite marks on his/her back and hardly has any fur on that area. Not only that but this rabbit is EXTREMELY skinny and severely bloated in his/her stomach. I guarantee you that if not brought to a professional or a vet this rabbit will surely die! PLEASE do something about this! I don't want to sound like I know it all but I do know more than some and apparently more than you! I've also included some pictures to show you what I mean. I urge you to please do your research and take care of it! Please, it truly breaks my heart to see this. read more

My son has been begging us for another dog, preferably a goldendoodle. We didn't hesitate to reach out to Keila at The Pet Store for help and she and her staff didn't disappoint. We wanted to get him one for Christmas but the one she had was already promised so she told me she had another one coming in January and it would be my son's. So he got an IOU for Christmas. He was so excited and nervous that this dog would be sold to someone else in the meantime that he MADE me keep messaging her to ensure it was his and without hesitation or without seeming like we were annoying her, Keila would consistently reassure us that this little bundle was indeed guaranteed for him. Once out of quarantine, we would go play with Anna, which is what he named her. When we were able to bring her home, they did a walk through at the store with us and showed us things they recommend. It was nice because there was no pressure when I said no to things and I learned about the guarantee on things I normally throw away. We worked with two staff members because one was training and the "trainer" and my son bonded over football. Well my son got Anna a toy football and he thought he was "sneaking" it in the cart with the help of the young trainer and I just liked how he built a bond with my son through this process. Staff is very friendly every time we go back in for food and the "trainer" always remembers my son's football team and helping him "sneak" the football in the cart. Also, they recommend a checkup from your vet within 10 days, which we did and our puppy was in perfect health!! Great job from everyone involved. We are so pleased we got our puppy here. The Green Family read more

I have come into this store off and on for the past four years now. My first visits were always concerning fish tank. They were very helpful in getting my 70 gallon tank going in a short amount of time. Their fish quality has always been good compared to big box store fish that have had issues. I have recently visited their store to purchase a puppy. Our Lola was only there a day before we got her. She was in great health overall with only one small parasite noted by the vet post purchase. Parasites in puppies are not uncommon. Lola is fully AKC certified as well. Though full information about the breeder is never disclosed, the health and genetic health of our puppy shows that their breeders are decent. Lola's temperament, which we have observed for a month, is great and speaks to good breeding as well. Their puppies also come with a health guarantee, which helps when you are paying a large amount of cash for a pet. Their prices are decent when it comes to their pets, I've seen better and worse, but the health guarantee makes up for it. Overall store prices are hit and miss, but overall product quality in the store tends to be on their higher end which is great because their products do last. They are decently priced for a stand alone store not part of a chain. Their customer service and knowledge easily make up for this small short coming in price because you are getting better service overall. I would fully recommend this store. I'd give it 4.5 stars if I could. I am giving it five to round up. read more

12 years ago my husband walked in the Pet Store and purchased our Sweet Daisy as my Mother's Day/Birthday Present. Daisy was our first family dog and the sweetest. She lived a long, healthy, and good life. She never had any problems thankfully. Last August Daisy was laid to rest :( In January 2020 we walked in and saw our new Sweet Nala. She was adorable and meant to be in our family - so we welcomed her home. A vet check at Our vet assured us that Nala was a good, healthy puppy! She came with current shots, health & medical records, extra supplies, and so much more! Both dogs were well taken care of at The Pet Store. They were both clean, up to date with medical info, and very healthy. The store also provided their papers & AKC registrations. The store itself is very nice and bright, clean, and filled with friendly employees. We knew after purchasing our Daisy 12 years ago, that if the time ever came for another pup, we would certainly purchase from The Pet Store again ... and so that brought us to Nala. The Pet Store is a nice locally owned family business with lots of sweet puppies and many other animals. You can also find all the supplies you need here. Would definitely recommend! read more

My younger brother, Bryant, discovered this pet store on his way to school. It was a unique find that kept him coming back for rabbits, pet food, and playtime with the puppies that were being sold there. He expressed a love for the store's cleanliness, the knowledge of the staff, and just the warm feeling he had when entering the store. I thought with such a hard sell, this is surely the place I will purchase my first pet from. I never knew how much joy and fulfillment a pet could give you! I was one of the doubters that just didn't believe the hype. That was until I saw and played with my Teddi! She has completed my little family and I can't imagine my world without her. Before and during my purchase in November 2019, the staff answered all my questions, took me on a puppy walk through the store to provide information on care, etc. and gave me a plethora of free items to get me started. Coming to this store was one of the best decisions I've made and I can't wait to bring Teddi back for a visit. Do yourself a favor and visit the store. You will not be disappointment and may leave with a treasured new family member. read more

About a month ago, we were looking for a mini Goldendoodle. Keila, the General Manager of The Pet Store, knew about this. So, she reached out to me and said that she would find us a puppy that we would love. She was great at communicating and keeping us "in the loop" of when The Pet Store would be receiving a mini Goldendoodle. As soon as they received the little guy, we went to see him and fell in love. This was a few days before Christmas and we really wanted to surprise our son with the puppy on Christmas morning. Keila and her entire staff were in on the surprise and did everything they could to help us pull it off. We ended up buying the most adorable, sweet and playful mini Goldendoodle puppy from The Pet Store and were able to surprise our son with him on Christmas morning. We named him Buddy and he is the perfect addition to our family! Thanks to The Pet Store and staff for helping us complete our family with the best four-legged family member in the best way possible! read more

We purchased our beautiful German Shepherd puppy at The Pet Store. We have been very happy with our pup and he is very healthy as were all the animals we seen there that day. He also came with a great family pedigree and a copy of it was given to us on the same day. I would highly recommend this store they were very pleasant and easy to work with to complete our purchase. Of course I wish the price could of been less but I don't know how my life would be without my boy Ruger. This pet store has been around as long as I can remember so they must be doing something right. We had our pup back to visit and he was so excited to see all the girls that work there. Kudos to a business willing to see our governors tyrant over reach of his authority in certain mandates in the past year. The fact that this business is allowing their employees to make their own choice to wear a mask is great to see and I wish more businesses would lead by example. After all it is their body their choice! read more

There is no way the people who left negative reviews ever shopped there. Our experience was definitely 5 star! Everyone on the staff had great personalities. You could tell they aren't just doing their job, they are doing a job they are passionate about! Even at the point where the store was busy everyone stayed focused and made sure we were attended to properly. The store was very clean, organized and well kept. Elijah did an excellent job at providing all pertinent information regarding our puppy. Through all the excitement of getting our new puppy there were some things we didn't think of. Elijah walked us through the store and made suggestions on food, toys, grooming products etc. We didn't feel obligated to buy anything we didn't want. The purchase process was easy, and came with very detailed, yet easy to understand instructions and contracts. Oscar is doing great on his first night and already loves his new home and his new feline sister! Thank you all so much! read more

A few weeks ago, we were on the hunt for a pug puppy. After looking around on line and at several different locations we seen the pet store had two on hand. We had stopped and looked at the two and spoke with Lillian who explained the puppy buying experience and give us information on both dogs. we fell in love with the male right away. We could not get them out that night due to they had just been received. No problem, the next morning, we stop back in played with the pup in the store. He was very playful and staff was very helpful. Due to our working arrangements we placed a down payment on the dog , and came back later in the evening to finialize the deal. Buster has been a blessing and a very good pup as he is adapting to his forever home. I would recommend The Pet Store to anyone looking for a pup or any animal for that fact. The staff was very helpful, and knowledgeable on the pets. A great experience and we will be back. Signed Adam, Alena & Buster read more

If I could give zero stars, I would. I was employed here very briefly last summer while I was still a minor, and the experience was awful. The management was unprofessional and openly transphobic towards me. No one deserves to be unfairly treated in a workplace, especially an excited, motivated, young employee with a STRONG passion for animals. This store does NOT create a respectful or safe environment for their workers. It was incredibly disappointing and heartbreaking. I hope that one day things will change and people will be kinder to the world we live in. I have since moved away and started my own career in animal caretaking at many different facilities, and the openness of these arms makes me look back and feel so hurt for younger me. You can be kind. You can be compassionate. Don't let shallow ugliness ruin great things. read more

Saw online that they had a german Shepard puppy and we have been looking for one so we decided to go look even though last time i was there about 3 years the experience was not that great as the customer service was not very good and they charged money just to get a puppy out. However since then they have remodeled and its a very clean and friendly store with great customer service they helped us right away and let us see our puppy! We decided to take her home within minutes of meeting her and the buying process was very thorough and quick. The employees explained all the puppy's info to us helped us get food and toys even fitted her collar for us we were out the door and home with our new family member within an hour. I would recommend anyone looking for a puppy to check out the pet store! read more

We came to the Pet Store and a puppy picked my daughter out. The puppy jumped on the glass to see her and it looked like he waved.All the pets were clean. The staff were very helpful and let her play with the puppy who waved at her. The staff asked if she wanted to play with any others but she said no, she had made up her mind. The store was very clean and had a big selection of supplies. We have had the puppy now for 3 months and he is very healthy happy and very energetic. The only complaint was most people were not wearing a mask. We found out it is your choice in PA. It was a great experience and we will be back. read more

Absolutely terrible place. Do NOT support this business. There are dozens of legit testimonies from ex-employees about how these people throw sick animals (including kittens) in the freezer to kill them, lie to customers, purchase all of their puppies from puppy mills, let rodents and lizards die without any care whatsoever, and refuse to take puppies out of their kennels unless a customer wants to play with one (and even then, they charge 2$ a pop and only the "cute" puppies ever get out). Seriously. Do your research. If you care about animals AT ALL, don't go here. This place needs to be shut down. read more

We purchased Brody just after Thanksgiving for my wife who lost her cat after 17 years. Brody has filled the hole in her heart the was left after that loss. A few day after getting him he broke his leg while playing with one of our other dogs. The Pet Store folks were very helpful with getting the AKC insurance handled (30 day coverage with purchase). Their store is very clean and the staff is customer friendly. All the puppies we looked at that day were healthy and well taken care of. I would certainly recommend purchasing a puppy from them. Thanks for all your help! read more

We recently purchased a Cavalier KIng Charles Spaniel at "The Pet Store." The employees were very helpful, and the store was very clean and cheerful. The puppies seemed to be socialized regularly and seemed very happy when we played with them. He is the perfect puppy for our household. The Pet Store made sure he had all of his shots and did a lot of the initial tasks needed to make sure he got off to a good start; we received a very thorough health record for him. He even had the AKC bundle already taken care of. We are very happy with our new puppy!! read more

We recently purchased a Pomeranian that was 12 weeks old and we named him Lil Ray Bear. He is an addition our animals we have already, The Pet Store employees were all very friendly and polite. The associate that assisted us was very thorough with any and all questions we had regarding the purchase and all the paperwork we received regarding our puppy's health etc. We have since had other questions which at any time we call all employees have helped. We are very satisfied with our experience with The Pet Store and would recommend to friends. W. Ray read more

We recently bought a Siberian Husky puppy from The Pet Store. The employee who helped us was very patient with us as we had many questions about different supplies for our puppy. She was very knowledgeable about the items the store carried and gave her personal opinion on items as well, which I appreciate rather than being sold what the store just wants you to buy. The staff made sure we had everything we needed to start our new life with our puppy. The overall experience was a great one and we left with a happy and healthy puppy! read more

Me and my husband went to The Pet Store looking for a puppy to add to our family and all the workers were very helpful.After we purchased our little guy the worker took us around to pick some items out for him to help us make him feel at home.All the workers were very helpful and knowledgeable in what we needed.Iam pleased to say that our little guy is very happy and healthy and we look forward to doing more bussiness at The Pet Store for our needs.Thank you for all you have done to help make our family complete. read more

When we first laid eyes on our furbaby - we knew we had to have him. We were able to spend as much time with him one-on-one while we were in the store. The manager Jill was so sweet, patient and kind. She was so helpful and knowledgeable through the entire process of purchasing our puppy. She also showed us which puppy food, treats & teeth toys we would need. She was awesome! All of the other employees that were working there were really nice too! My family had such a great experience at this store location. read more