In light of the high cost of a new cell phone and the rapid depreciation of a new device, it only…read moremade practical sense to visit The Phone Exchange to see their selection, and I'm glad I did. All I wanted was a replacement for my iPhone 11, which developed a bad board after 5 years of faithful service. The price I paid at The Phone Exchange for a comparable replacement of my old phone was literally less than HALF the cost of a new phone at the Apple Store in the mall, and it was well worth it. I highly recommend The Phone Exchange.

I give this store 5 stars. They are so friendly and helpful. They are honest working people who…read morecare about your business. I will always use them when looking for a cell phone.

My phone was in need to be upgraded so went to the store to find the best deal with today being…read moreBlack Friday. I wanted to ask questions about phones and my wife wanted to ask questions about tablets. And the salesman literally told us "I am not trying to make you feel like I am trying to rush you out the door but I cant do anything to help you today with it being Black Friday. You are welcome to come back next week and I will help you with anything you want". So I got the cheapest phone without asking questions. He came out with the phone and he had everything entered so he simply said "you owe me this much today". He did not say what they charges were for or anything, so I had to ask what they were for. I finally just paid and walked out the door. Worst customer service EVER!! I am now fully convinced that Verizon does not care for their customers once they have them. This combined with my last visit (over Mothers Day, they had a sale but was told the sale was just for new lines) has convinced me that they only care about new customers

Expensive and I don't get service half the time while I'm paying 114$ a month just for data alone.read more

We signed up for t-mobile for Internet in our camper. We were told when we signed up that we could…read morepause our plan for the winter and not be charged. Turns out they were charging us the whole time. My husband called to cancel the service. We had a hard time getting someone to talk to. They wanted us to call on our T-Mobile phone, which we never had one. After a couple of hours we finally talked to someone to cancel our plan. Now, we got a bill and again, can't seem to get a hold of anyone. We will never recommend or use this company again.

signed up for T-Mobile internet had to reset the router every other day then they replaced the…read morerouter but we contacted to have issues. we returned the equipment and we were supposed to get a refund of $38.17. T-Mobile sent a Visa gift card and we activated it then tried to use it and we were told that There was no money on the card. when we got home we checked with the Visa card company and they said T-Mobile had pulled the money back from the card. we have called multiple times and we were told today there was nothing they could do. not the way to run a business.

Daughter and hubby went in to fix her iPhone 13 SIM card, salesman "Adam Jones" convinced them to…read moreupgrade for free to the 16. Current sale was Verizon will pay off remaining balance of old phone ($179 for her 13) plus give a $1000 credit off the 16. Upon getting home I looked at the receipt and checked on my Verizon app and they charged us for the whole purchase price of the phone, $1010.00, financed over 36 months! Absolute scam or someone (Adam Jones) doesn't know how to do his job! I had to call Verizon directly to get this fixed and they also showed us being charged for the full purchase price of the phone. They are working to credit our account, which hasn't been fixed yet on the app. Super disappointed to waste an evening on this!

The sales man Chargers us for an optional 80$ non refundable set up fee after we told them no.read more

The Service and atmosphere was absolutely amazing! I 100% Definitely recommend talking to…read more"Haskell"!. They're all amazing! but this guy was all ears, very understanding, respectful, professional and extremely helpful. He was the reason I was comfortable and able to go through with my first plan. You won't be disappointed at all!.

Wife and I needed to separate from an existing account to a new AT &T account. We spent hours on…read moreline with Customer Service and were told to visit our local store to finalize the change, including a new phone. All was well while talking to a familiar salesperson of 20 years until he told us that he couldn't do anything. Here's the rub: Out of the blue comes an unidentified guy, no introduction or uniform/ badge, rudely talking over our 20 year salesperson confusing an already completed discussion. I called him out on his inappropriate rude behavior. This guy would not shut up even as I was walking out the door. When I again told him he was rude he threatened me with Felony Trespassing. WTF!! We're longtime customers and won't be back and neither should you. Respectfully TG.

Have an appointment? No problem... they will see you an hour or more after that time. No…read moreappointment, screw off........ Last month I had an appointment for my MacBook Air to get looked at because it wasn't charging and I've had it looked at 4 other times for the same issue when I lived in California. Was over an hour after my appointment time sitting there waiting to be seen. They used a few different chargers and cords to see if they could get it to charge. Turned out my battery was going bad and my charge port was bad. They said I needed to call Apple back to see what the solution was. So was a waste of 1.5 hours drive, then 2.5 hours there, then 1.5 hours drive home. Apple told me I would get a replacement within 2 weeks... a month later my laptop with boxes opened randomly showed up on my porch when there was no tracking info after Fedex dropped this off randomly at someone down the street. So today, we had an appointment at 2:45pm for them to look at my daughter's computer and see if they have a replacement charge port to be replaced. We came in first thing in the morning to see if they could look at it now and also I mentioned what was going on with my computer. I asked them if they can check if this is MY computer or if someone put their computer in the box and took my new one since both boxes were open. Nope. They wouldn't give us the time of day. They said I needed to make an appointment to check and that we had to come back for her appointment. I told them that in Cali I have done a walk in numerous times with no issues and they looked at it right away. Nope, they could care less. After this Apple had called me saying they still hadn't heard from Fedex on where my computer was. I told the guy I received a computer and it took him a whole 10 seconds to verify using the serial number that this indeed was my computer. But pathetic that the Apple Store was oh so inconvenienced to take 10 seconds out of their time to check. Especially since they had probably about 30 or more employees just hanging out around the store.

Sitting here for half an hour, 15 minutes beyond my appointment time. Somehow they "lost" my…read moreappointment. Watched several people coming in after me get help before us. Could at least provide better seats. "Genius" is a joke.

What a waste of an hour. Went in to get a replacement screen saver after my phone got run over by…read morea car. Waited almost an hour. There was a manager there and the whole time I was there, he stood on the sales floor and did nothing. There were at least 3 other people ahead of me in line; another may have given up and left. Try Verizon. I was happier with them.

lied about stock over the phone and then told me they were out when i got there. wasted 30 minutes…read moreof my night. at least they were polite.