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    The Pillars Christian Learning Centers

    5.0 (1 review)
    Closed 6:30 am - 6:30 pm

    Services - The Pillars Christian Learning Centers

    Multiple children care

    Single child care

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    10 months ago

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    Kiddie Academy of Canyon Springs

    Kiddie Academy of Canyon Springs

    3.1
    (15 reviews)

    My 3-year-old attended this daycare for almost 3 months and in this time his behavior took a turn…read morefor the worst. First, we were excited about the engagement we had hoped my son would have, he came home with worksheets to practice writing and tracing, we loved that but unfortunately the screen time allowed in this facility is excessive and was creating issues with his sleep habits and ultimately his behavior at home was becoming challenging we believe to be due to the excessive screen time. During the tour we were told the screen in the room was for educational videos and for music to be played for the children to dance to and sing along with. The daily report provided that my son was watching Jack Hartman for teaching American sign language, but the exposure to screen time far exceeded this. My son was coming home stating he had watched cartoons like Cocomelon, chu chu tv, etc. During Halloween my son started to fear jack o lanterns from something they showed the kids, he was even shown the Michael Jackson thriller video which the teacher claims was an "accident" ... after talking to the teacher to figure out what had happened, it became clear that they are just letting YouTube play the next videos without supervising what is being shown. We met with the Asst Director Ms Ashley and the Owner, Dr. Koshi (spelling?) and unfortunately our concerns fell on deaf ears. I wanted to know what the process was for picking these videos that are not educational and why parents aren't being told what their kids are watching and why their daily report is providing false information on what my child is being exposed to. We even reported that on several occasions when picking up our son as the teachers were bringing the kids in from outside that the teachers were asking the kids what they wanted to watch, and kids were asking for spiderman and frozen etc. On several occasions the screen was moved to a corner so that the parents couldn't see what was being shown. During thanksgiving they showed the movie the Wild robot without letting parents know this was going to be shown, the film is rated PG. They also showed them how the Grinch stole Christmas the Jim Carrey film which is also PG. I was never consulted or made aware about what my son would be watching or had watched. The use of the screens and the way the administration handled our concerns is very shady, for the price you pay for childcare and with their claims to be an educational facility to prepare children for school I do not trust that they are a good option for families that care about the quality of care and learning.

    We have pulled our son out of this daycare because of a safety issue concerning management. To…read morepreface, the teachers were wonderful. Mrs Nino and Mrs Sam, y'all are incredible. But the management was negligent to the point that we no longer felt comfortable leaving our son there for even one more day. We have pulled our son from this program after learning that our son (13 months old) was fed popcorn as a snack. POPCORN! (For those unaware, just google top choking hazards for toddlers) And when I asked the manager, who sets the menus and buys the food, he told me he was not even aware this was a choking hazard. He was so incredibly dismissive and rude about this legitimate safety concern.

    Kiddie Academy of New Braunfels

    Kiddie Academy of New Braunfels

    2.1
    (7 reviews)

    there is Safety concerns, disorganization issues, and directors/ owner lack with professionalism.read more

    If I could give zero stars, I would. Below this is basically the email I sent them and never got a…read moreresponse. We pulled our infant out after he was enrolled a couple of weeks and attended a total of 4 days. Just for full disclosure I did include the teachers' names in the email but will not post their names here publicly. The facility is beautiful it's unfortunate the care was a pretty bad experience, especially the no response to the email we sent them addressing it all. It's pretty disheartening. Day one  I did not feel the infant teachers really wanted much information when I was dropping my child off and were not very friendly which was disappointing since it was his first day and a friendly interaction would of helped put me at ease. I explained his feeding times and the importance of them. It was disregarded, and he went 3 plus hours without a bottle. I had to call the front desk and advise someone it was time for him to eat in order for him to get his bottle. Day two My son was given the wrong pacifier, which I noticed on the camera, and was brought to your attention. This was a huge issue for me due to the fact I had provided them with a pacifier case with his name on it so unaware how a tan colored pacifier ended up in his cubby that had flowers on it.  I also noticed little to no interaction with him throughout that day with the teacher. This was concerning.  Day three On this date, my son was given a total amount of 6 ounces of milk from 10a-5pm. He was also given carrots and oatmeal, which I was told he spit up, and therefore, the teacher advised she would focus on bottles since they had more nutritious value. That obviously did not happen. ( I can provide the screenshots) When I arrived, the teacher stated, " Today he had a bad day." He cried all day and was inconsolable. She stated they would calm him down and he would cry all over again, and they had no idea why. She stated he also spit up all day. I asked multiple times why she did not call me, and she did not have an answer.  I asked when was the last time he ate, and she stated she did not know and that the other teacher didn't tell her. Which obviously is not the answer you want when someone is supposed to care for your infant. She then said, "As you can see, it has been a crazy day and pointed to all the crying infants." Again, it's not something you want to hear as a parent who pays $292 a week for care for an infant. She was able to locate his feeding on the tablet and stated he had 2 ounces of milk at 11:30 am. and 4.5 ounces of milk at 2:12 pm. I immediately told her that was unacceptable. He typically eats 5-6 ounces every 2-2.5 hours, which would equal around 18 ounces of milk.  I saw 3 different teachers there eating from small bowls. So they were not worried about themselves missing a meal, but an infant who can only communicate his need through crying was left hungry.  When we left that day, he had a wet diaper, snotty nose, and was missing a sock. I had messaged throughout the day on the app to please wipe his nose and was told they would. I also have screenshots of that conversation.  Day four This was his last day there. The teacher apologized to me about not being on top of feeding , and I accepted her apology, but it does not negate the fact that not feeding an infant is a huge negligence of a daycare facility. I advised her that if she ever thought maybe he was crying all day because he was hungry. That would be a clue, in my opinion, but it was not something they thought about.  I also am concerned that I had to fill out tons of paperwork asking about my child's needs and schedules/routines yet it does not appear the teachers reviewed this based on the interaction they had with him.  I switched to this daycare, having very high expectations based on what was told to me and what I read in the handbook. I did not see any work done with my child while he was there that would meet the criteria of any objectives of learning for an infant. I watched the camera the majority of the time, and all I saw was my child alone on the floor while teachers stepped over him or literally threw a toy at him. Unacceptable.  I am bringing up all this information in the hopes that changes will be made for future infants that attend Kiddie Academy. Again, all of these concerns are huge issues, not small mistakes. I am disappointed and actually upset to know I left my child in the care of Kiddie Academy, and the teachers failed to meet his basic needs.  I have continued to pay for services not provided due to the fact that it is part of the contract and have still kept up with meeting the requirements of the daycare by ensuring I put in a 2 week notice.  I do believe it is unreasonable to have expectations from parents when the same is not given in return from the facility

    The Pillars Christian Learning Centers

    The Pillars Christian Learning Centers

    3.4
    (14 reviews)

    Two of my children have been at The Pillars 3 years now. The decision to put your child in the…read morecare of someone else is never an easy one, but we have never second guessed putting them at The Pillars. The morning teachers always helped with what was, at first, a difficult transition with the youngest child. Before long it became pick up that was difficult because they were having so much fun. My 4 year old is even reading already and I partly credit the teachers with that! I love that they offer the A-Beka curriculum; additionally they offer Spanish and music lessons. As if that weren't enough to keep the kids busy, they also have a dance school, STEM based education classes, and a gymnastic bus that goes to the Reed Rd location once a week all at prices that don't break the bank. As parents it is important to us to have our kids at a place that is more than just a daycare, we want to make sure they are learning at every opportunity and with our busy schedules I like that they can do gymnastics at school. The learning environment, teachers, and staff are exceptional. Our kids are well cared for, feed, and educated. We are so happy we found The Pillars and I am thankful every day that they take such great care of our little ones.

    I rebuke my last review!!…read more I do not recommend sending any two year old here, for a Christian School the behavior of the kids biting have no consequences and never take action. They continue to let the children bite innocent children that have no say because they are too young to express the hurt. But as long as they get their weekly pay that's all that matters to this childcare facility! Greed is not running a good business when children are being bit ... 4 bites in 5 days ... that's what has been happening to my grandson... since being here he's been bitten 18+ times!!! What would you do when as a single mom that has to keep her child in daycare???

    Children's Lighthouse Potranco

    Children's Lighthouse Potranco

    2.8
    (6 reviews)

    If you're looking to endure a three-month waitlist, pay over $650 for what amounted to a week of…read morechildcare, only to be abruptly left without care, Children's Lighthouse at Potranco is precisely the place for you. Our experience at this facility was a nightmare of financial exploitation, alarming safety negligence, and profound inconsistency. We paid a non-refundable $150 registration fee three months in advance to hold a spot for our two-year-old daughter. After this three-month waitlist, she was permitted to attend for less than six full days (she was dismissed just 2 hours into her sixth day). In total, we paid over $650 for this minimal care, only to be abruptly left without childcare. The billing issues were relentless and unethical. We were unjustly charged an annual curriculum fee of $185. When questioned about this for a child who barely attended, they refused to waive the full amount, reducing it only to $50. This clearly shows their priority is collecting maximum fees, not providing fair service. When trying to work out these discrepancies, we were repeatedly cited 'policy' and told there was nothing they could do. We were instructed to contact Cyndi, the Executive Director. We emailed her and never received a response. Upon following up, the admin staff claimed Cyndi was on vacation and would get back to us, but she never did. The very next communication we received was a collections call demanding an additional $50 for an outstanding tuition balance, specifically for a day our daughter wasn't even able to attend since she'd already been dismissed. This call came with an explicit threat to send the bill to a collection agency and impact our credit. This is egregious. Their stated reason for dismissal was 'safety concerns,' a claim that directly contradicted a conversation we had with our daughter's teacher just the Friday before. The teacher explicitly reassured us that our daughter's behavior was typical for a two-year-old and that she had seen 'worse children eventually thrive.' Our daughter was not even given the opportunity to adjust or grow, despite this assessment. This is especially frustrating given that she thrived for over a year at Children's Lighthouse of Alamo Ranch (same franchise, different owner), with no similar issues or an excessive number of reports. Beyond our personal ordeal and the unfair charges, we observed a critical and alarming safety hazard at the Potranco location: the playground is situated directly adjacent to the parking lot with only a thin fence and absolutely no bollards separating the play area from moving vehicles. I attached pictures of this flimsy barrier, which has already been struck by a vehicle. This deeply concerning lack of protection is eerily similar to the tragic incident at ExcellED Montessori Plus Daycare Preschool near Fair Oaks Ranch this past January, where a child died due to a comparable setup. While the teachers at CLH Potranco seemed genuinely friendly, it's clear they are visibly overworked. The administrative staff at the front desk consistently appear disengaged and unhelpful, offering no support or solutions regarding our daughter's situation or the egregious billing discrepancies. This facility's readiness to dismiss a toddler for subjective 'safety concerns' while neglecting a glaring, objective safety risk for all children, coupled with their predatory billing practices, refusal to communicate, and passing accounts to collections with credit threats... it's truly beyond frustrating.

    We switched to this daycare from a La Petite and immediately felt like the Lighthouse was run so…read moremuch better. The building is clean and well-maintained. Tuition was lower than the previous daycare. The staff always have a smile on their faces and seem excited to be with the kids. Our child has learned a lot, made lots of friends, and always looks forward to school! The only thing I miss from the last daycare is that we received more updates throughout the day, like if my child ate all of her food and if they went potty successfully. The other daycare also had cameras streaming. Lighthouse does but it's paid separately.

    The Pillars Christian Learning Centers

    The Pillars Christian Learning Centers

    3.0
    (2 reviews)

    We love Pillars! We switched from another daycare mainly due to increased traffic and how…read moreconvenient it is. I hesitated to make the switch because it is higher than our past center, but now I wish we had switched sooner. Our two kiddos get excellent care and the environments are conducive to learning without being overstimulating. Our son in one of the 2/3 year old room has done so well, and I'm amazed at how organized his teachers are able to keep things. They are proactive in their communication and the center is always clean and welcoming. If you live on this side of town we highly recommend Pillars Talley!

    If you're looking for peace of mind while your child is at daycare, I would think twice about this…read morefacility--at least when it comes to the 12-month-and-up infant room. My daughter was enrolled in Infant B for only two months, and during that short time, she had four incidents involving visible injuries, including large red marks on her forehead and nose, that were not reported to me. I completely understand that toddlers fall and get hurt. What concerned me was that I had repeatedly asked to be notified of any injuries, especially injuries involving her head, yet these incidents continued without communication. After the third incident, I emailed the director and specifically asked her to review the cameras because my daughter's forehead and nose remained visibly red for hours after pickup. I never received a response, and I was left feeling that my concerns were not taken seriously. We were also concerned about the level of supervision in the classroom. My husband and I personally observed children unsecured in high chairs without a teacher maintaining line of sight. On one occasion, we saw a child standing in a high chair while the teacher had her back turned across the room. We reported this concern to staff. Unfortunately, the concerns did not end there. On my daughter's final day, she came home with another scratched, red mark on her forehead, with no explanation of how it happened. At that point, we made the decision that our daughter's safety was more important than the additional cost of paying two daycares at once after putting the two weeks notice and we moved her to another daycare. After just one week at her new daycare, we have not experienced the repeated falls, unexplained injuries, or visible marks that we experienced here. We paid a significant amount because we expected our daughter to be safe, supervised, and cared for. Instead, our experience left us repeatedly worried about her safety and without the communication and peace of mind we expected.

    The Pillars Christian Learning Centers - childcare - Updated August 2026

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