This company advertises a septic pump special continually in the paper for $149. I have septic tanks and they don't need to dig. They are easily accessible. The company answers the phone and never, never returns phone calls. I have called several times and my neighbor the same. This company only wants to find problems so they can charge the customer more money. They aren't interested in honoring their ads. Don't use this company! read more

Fast, professional and did a great job! Pricing is higher than other local companies, however, being at my home less than 2 hours after I called comes with a price tag that matches. The technician, Eric was a sweetheart! Pink Plumber is lucky to have such a humble and expert employee. read more

Pink Plumber replaced our water heater 3 years ago and we were happy with the service. A few days ago I discovered water underneath the water heater and could hear the sound of spraying water. I called PP and Michelle arrived less than 3 hours later. She quickly diagnosed that the pressure tank had failed and sprung a leak. That was a quick and easy fix, but in the process of checking out water pressure, Michelle determined that our system's pressure relief valve was not working and our house was operating at more than 150 pounds of pressure. That repair was made and we're good to go. I would rather not have to pay for plumbing repairs, but when I need a plumber, I'll call PP again. read more

WARNING - DO NOT USE THE PINK PLUMBER I called the Pink plumber to pump out my septic tank. Over the phone, they told me it would 149 dollars. As soon as the guy arrived he started to nickel and dime me... 200 for this and extra 100 for that, an extra 100 depending on what kind of shit we find in the tank we'll charge more..., or if oil, grease, sludge are in the tank... or if the level is too high we charge another 200, etc making numerous totally unnecessary ridiculous additional charges and adding them to the initial 149 costs. He even had me sign a waiver about indemnifying the company if they damage anything while digging, when there was no digging... the tank is accessed by a riser with a manhole cover. Depending on what they see in the tank the charges go up. He told me it would be at least 691 dollars to pump the tank...and it could be more depending on what we find in the tank. That's when I said stop. Cancel everything. LEAVE NOW!! I had the feeling these guys were con artists, forced to comply with their company policy of charging the shit out of people for any and everything possible when none of the other septic tank companies I used did this. I would not advise anyone to use this company!! The only reason they get 1 star is that there isn't a box with NO stars. read more

David F. did a fantastic job! Quickly diagnosed the problem, dug a four-foot-deep hole, and replaced broken pipe. Final cost was less than the estimate. He was very friendly and kept me up to date on what he was doing and how long it would take. read more

Nobody ever wants to call a plumber and when you do, you want a plumber who does good work, doesn't overcharge, or tries to sell you stuff you don't need. And ideally, you don't want the plumber whose pants are hanging just a little too low when he bends over... you know what I mean ;) I feel like The Pink Plumber / Aames Plumbing delivered on all of that. I called them on a Saturday afternoon was greeted friendly by their scheduling person who was in constant communication trying to get someone out to my place on a Sunday. She was extremely helpful and understanding. The plumber who came was not only cute (who knew...) and very nice, but also provided excellent service. The estimate for the services seemed very reasonable. We ended up turning over the repairs to our HOA, so I don't know how much the final costs were (and I believe they have an on-site plumber), bu I would recommend The Pink Plumber anytime. read more

It would be a zero is that was an option. Overpriced. Poor communication. Work quality is poor and they do not guarantee their work. Replaced a shower cartridge that took 20 min. Charged over 350.00. Then it stopped working in less than a year and they would offer nothing. DO NOT use them. You will be sorry and spend lots of money. read more

Do NOT hire this company. I called yesterday to make an appointment and they scheduled someone to come out today between 1 and 5, and I got a text confirming the same. I have been waiting here for someone to show up (they also said they would call an hour ahead of time, so I began to suspect a no-show around 4 when I hadn't heard anything). At 5:00, I got a new text saying someone would be out tomorrow between 1 and 5. I called immediately and was told that my appointment had been rescheduled yesterday as soon as I got off the phone making my original appointment. I asked why they didn't call me to let me know, why they rescheduled without my consent, and why they didn't tell me no one would be coming today. No response - she just said they would be coming tomorrow instead. I said no, you are fired, do not bother coming. Worst customer service ever. read more

I had a scheduled appointment on 7/1/19 with a window of 2-6 pm. At 3:15 p.m. I get a call stating that the person was running an hour behind, I chose to wait. At 5 pm I get another call stating that the person won't make it until approx 8 pm. I was given the option to push the appointment to the next day, which I did. Here's where my problem begins: I was given the same slot as the pervious day. I felt as though my appointment should've been expedited since I was willing to push my appointment. This after all was times chosen by "your" company and since you failed to honor "your" agreement then some consideration should have been made. Your quote seemed a bit unreasonable considering that I'm the only one whose had to make concession in order to give you my money. I had little to no interaction with Taylor, so it would be unfair of me to base this review on him. Needless to say I'm not a satisfied customer. read more

Don't call and get a quote, price over tripled to perform pump out then wanted to sell even more BS. Whatever day the SAY they will arrive will get pushed a day or two if not an emergency. read more

Taylor from Pink Plumber was knowledgeable and informative concerning my kitchen faucet. It allowed me to save money on my installation.

Opportunist !!! Rip off artist perfected!! This happened here in Atlanta at a house in Peachtree Hills. I had new renters moving in and they smelled gas the 2nd day in the house.. I called the Pink Plumber and they were happy to assist on a weekend. A gas pressure test for $1200. I called around afterwards and other companies charged approx. 800. Then they proceeded to tell me I needed a new gas line. Well they based the price off a 25 f.t gas line , mine was less than a third of that.... Approx. $6000 to run a new line to the HVAC, hot water heater and stove all located very close to the outside meter. They knew they had me backed into a corner and they took full advantage of me. Turns out the problem was a HVAC issue that could of been fixed for $300. Never ever call these folks, stay far, far away. I am the President of my home owners association as well as a very active member of a civic organization with 900 homes and I will put the word out to all. read more

No way would I ever use The Pink Plumber again. They charged me $315.00 to replace a cartridge in a faucet that should have cost no more than $150.00...as quoted by two other plumbers after the fact. I was then told that my water pressure was too high and that my water pressure regulator needed to be replaced for $618.00. This was without making an attempt to adjust the regulator. I refused, so as a result they would not warrant the work that they did on my leaky faucet. I've since been quoted a price for less than $200.00 for the same service...that is if the regulator really need to be replaced. I called and spoke to the manager and complained regarding the charge...absolutely no satisfaction there. Bottom line is, I do NOT trust them and will never use them again. read more

This is the second time I've used this company for services. First time was for the installation of a new hot water heater. The work they did was good but I paid over $1,600 which I thought was very high. I have no problem with the quality of the work only the price. Now I'm sitting waiting for them to show up to fix one of my kitchen sink drains. They said it would be between 12 and 4 for them to come do the work and now its 3:30 and I'm still waiting. They need better scheduling and more reasonable pricing. It's 5:00 and the plumber just showed up. The plumber installed a new P-trap under the sink. It cost me $338. Seems rather high to me. They also add a $15 "Environmental Fee" onto every bill. I asked what this was for and the plumber had a difficult time answering the question. Seems its some type of trash disposal fee. Not sure why that would not be built into the overall price of the job? Wish there were some more affordable solutions out there. If anyone knows of one please let me know!! read more

Always provide exceptional service. Nick has always been honest, transparent and has never steered me wrong. His team works hard and his subject matter expertise is apparent in his work. Their Operations Manager Frank took the time to personally call me and assuage any of my concerns which demonstrated that they take customer service seriously and understand that we laymen need things explained at an elementary level!! I'd recommend them to family and friends read more

I had these guys come out for routine septic tank cleaning. Justin immediately asked what kind of issues are you having. Which sink or toilet is backing up. I had none of these issues. He opens the lid of the tank and immediately tells me that we need to replace the inlet baffle, and that our sewer pipe is backed up. I said that all drains are draining fine. He insisted there was a problem. I finally told him to just pump the tank and leave. Poor workmanship and cracked my tank lid while putting it back in place. He did not even have it on straight until I told that it was not all the way on. Constantly tried to sale additional services. I would not recommend this company!! read more

they advertize $149. when they come out it is over double that (you have 2 compartments) then after running a camera in the line ..... bla bla bla we found (that we have an excuse to charge more....filter add $239.75, the total $574.75. do they pick on seniors or just everyone. please use anyone else and make sure you get the price upfront with no more excuses. read more

Lousy service. I spent over $5000 on my septic system and they broke a sprinkler pipe which they refused to fix.

I made an appt. with Pink Plumber for a Friday between 4p-8p because it was the only time that was available for us, my husband has been working OT and would be home at that time, and the very next day we were having dirt spread over our entire backyard to plant grass. At 7p I hadn't heard from anyone so I called and they said that they were working on a "BIG" job and couldn't come after dark for safety reasons and could I reschedule. NO I couldn't reschedule, because I scheduled that day and time for several reasons! NOT HAPPY and why didn't anyone call me? It is not my problem that they had a big job going on somewhere else! It looks like this is a pretty big company and should have the staff to keep appts. At the least should have called during the week to let me know we may need to reschedule!!! read more

This past winter I had a water heater go out. I bought a new heater from Lowe's. They tried to charge me a fee for an install permit, Cobb county and the city of Acworth said no permit needed for existing building, only new construction. So, I had a heater sitting in my garage and called Pink Plumber to install it. A young plumber came out, looked at the installation spot in the garage, opened his IPad and quoted me $1500.00 to set the heater on a 20" stand and connect it. I paid him the $59.00 travel fee and refused installation. I drained the heater, and installed it the next morning. I did not want to do this because I am a Heart patient with 11 cardiac stents. The physical stress is not that good for my condition. My point is, they saw an opportunity to gouge a senior citizen and tried to take full advantage of someone in a bad situation. BEWARE OF THESE PARASITES.!!!!!!! read more

Had leaky faucet handles. I obtained all the parts needed and all they had to do was assemble (I wasn't sure how to do it, or I would have tried myself.) First of all I had a 10 - 2 window and the guy didn't come till 4:30. I provided all the parts (Delta faucet - lifetime warranty - Delta sent me all the parts for free) to fix our leaky bathroom faucet handles - he only had to drop everything in and screw it all together. Total of 10-15 min. per sink. I had to pay over $500. Total ripoff! Worker was very nice but they are way overpriced. Won't use them again. I am being generous with 2 stars and it's just because he actually did fix them and I liked the "technician". read more

I called this morning to schedule for a plumber to come to my home. The attendant on the phone was very helpful and professional. I was able to get on the schedule today from 10-2. Shannon Clayton showed up at 11:00 after receiving a phone call from the office to let me know he was on the way. Shannon was excellent. I felt very comfortable with Shannon's explanations and reasons for what needed to be done. Shannon was very professional and courteous in my home. 5 star employee!!!!! I hope he is recognized for his excellent service. I will definitely use this company again if ever needed! read more

If I could give "0" stars, I would. All I asked for is a septic pump as maintenance. I dug it up and pulled out my pump myself. Their tech "Tim A" showed up 2 hours past the window time. I was cool with that. His first words were- oh, you need a new pump. Nope, just pump the tank. His reply, "well if your pump is working, why don't you pump it out". Because I need the sludge pumped since it's been 10 years. He argued that I have another tank located under my patio. And his buddy went probing around the yard. I tried to explain, that my 1000 gal tank is the only one we have. He continued to argue that I have 2. Well, since I know what I have, not my first septic rodeo, just pump this tank. He continued to argue that I don't know what I have. I ended up, throwing him off my property and calling a local who understand the type of systems my neighborhood has. Let's just say, the 110 homes in our hood won't be calling the PP. read more

I had the pink plumber out to fix my septic tank and they had to remove the covers. In the process, they took my nice looking yard and made this.... so one problem created another huge problem! The grading job is awful!! Then I had them come out to quote to replace my cast iron pipes and the quote was for over double! Would not recommend! read more

On April 1,2021, I had a technician named Fadil Krantic to come out and unstop my kitchen sink. My husband inquired about hydrojet system instead of using the snake. He told my husband out pipes were too small and flood the house. After attempting to use the snake twice to clear the clog we were told he would need to dig some trenches and have to go under my driveway for new drain at cost of $8321.22 and other option would be to go inside the house and put new piping at cost of $12,872.00. I got ripped off for amount of $511.00 for nothing. He did not unclog the line. I got in touch with another plumber who used the hydrojet and unclogged the lines. The Pink Plumber states Company shall do all work in a competent , workman like manner. This company sent an incompetent technician out to my house who does not even know the latest techniques used to unclog drains. I will be sure to everyone I know "Do Not Use this Company for Anything" E. Bonaparte,Lawrenceville read more

This is the worst service I've ever had from any company. They were called to empty the septic tank. They uncovered a little bit (a foot or so) of the tank and called me . They said the line was stopped up with grease and stuff and they would jet it out for $354.00 and it would be fine. They called back less than 5 minutes later and told me I had a crushed line to the house and it would be $2000.00 to fix. I called an other plumber to check it and he found the PVC pipe had settled and was a little separated from the concrete line about a foot or so from the tank. He realigned the pipes and charged me $100.00. Pink Plumber still charged me $354.00 and would not change it. Basically spent 10 minutes at my house and did nothing. I called and talked to the supervisor who was nothing but a smarta$$. These people will rip you off . NEVER call PINK PLUMBER!!! read more

Never use them as they are WAY overpriced and do work that's NOT needed and even worse, they work on commission! I spent $5,300 the first time on septic issues and less than 2 years later, idiot me believed their lies again and spent another $1,200. 2 months later my septic tank was over full and backed up again! NEVER TRUST THE PINK PLUMBER!!!! read more

I have to say the Pink Plumber did a very good job on my estimate today. Tim was our plumber today and he was very helpful and knowledgeable about our heater. Gave us an estimate and was very patient with all our questions. I would ask for Tim again and if you are calling the Pink Plumber next time. Great job! read more

The technician was very nice but the cost seemed outrageous. Had a very nice fella come out because my son decided to flush a piece of plastic down our toilet and we could not get it out and it was stopped. This took the plumber 5 minutes to fix and I was charged $250. He fixed the problem, but the price seems very high for unclogging a toilet. read more

Had no problem with water tank installation a few years ago, but we recently had water collecting in the garage near the water tank and furnace. The plumber looked at the water tank and determined that the tank was fine. He looked over the area and said it was likely the furnace. He went about his way.  So, we called the heating and air service. $90 more dollars later the Heating and Air person made what they said was an obvious fix. The drain line/pipe was clogged. He just felt the pipe and knew immediately. Shouldn't a plumber have been able to make such a diagnosis.  This is the last time I waste money here. read more

They were prompt to come out and give an estimate of the problem but their prices are ridiculous. First of all they suggested rebuilding an old toilet instead of just replacing it which would be cheaper and makes more sense. Secondly they want to charge over $600 for a $90 valve replacement. No thanks. Find someone else because you will waste $59 having them come out to rip you off. read more

Took a day off work for a 9-1 appointment, at 2:30 i called and was told everyone was busy and if i rescheduled i would get priority appt and no service charge. So i took another day off today and waited for another 4 hours...and guess what a no show again. Would give them zero stars if i could. read more

I had a water leak underground somewhere so I called the pink plumber. They sent Todd out to do leak detection. He walked around the yard and couldn't find a puddle so he just said the leak was under my driveway and that it would be $6800 to replace. He never used any detection device at all and charged $300 for the so called detection. I went with another company and they found the leak and also found that my water line doesn't even go under my driveway. They installed a new line for $1300. Todd is a liar, con and a crook. Never use this compnay read more

Excellent and prompt service. "Ant" was professional and polite. He was very knowledgeable and informed us of every step including photos of his repair of our septic disaster. He was honest and made sure we understood the nature of repair. We will continue to do business with the Pink Plumber. read more

WARNING! Do not use Pink Plumber. Call T&E Certified Plumbers instead. We had an entire home contracted to be plumbed by The Pink Plumber. From the start we should have recognized the issue. Our tech, Josh was the one who gave the quote and was going to be our main contact. Sadly, he didn't really know how to actually re-plumb a home. We had many issues arising in the first week. Pipes being run across ceilings in our lower level, a trench that needed to be dug where it was not included in the quote, values for showers and tubs not bring secured in the walls, kinks in plumbing lines, and numerous other issues. We called to request management come and see the issues. Scott the manager came out twice during the first few weeks. He said he would put another plumber on the job to help. This was PJ. This did help but again we still saw issues. In the end, I, the home owner had to explain what to do to complete the job. When it came time to have fixtures installed, we called to schedule and were told, "that is an additional cost". Even though we had requested a complete re-plumbing job. After contacting three other plumbing services, we were told that if plumbing an entire home, setting fixtures would be included in the quote. I have spoken with Jeff the manager and Tom the regional manager with know resolutions. After paying T&E Certified Plumbers, another company, to come and set our fixtures and plumbing trims, we found that a sump pump Pink Plumber installed was not even vented. We had to tear out brand new walls and have T&E install a vent. We also had to change the hot water hook up Pink Plumber installed to pass inspection. While there we asked T&E to check our main water line and sewer line to and from the house. We had been told by Pink Plumber they were all fine. Well guess what, the sewer line was collapsed in one area and our water line from the street was copper and not in good shape. During our process, we were told a few times by representatives of Pink Plumber, that they didn't do new build or renovation plumbing. I was and am still baffled that they would quote a job, accept monies and then say they didn't do this type of work. If looking for a plumbing company, run, fast, from Pink Plumber. I can definitely recommend T&E Certified Plumbers, the best in town. Each plumber is certified. I guarantee you will not have a certified tech on your job from The Pink Plumber. In the end, Josh was fired for bad quality work and Scott the original manager is know longer with the company. read more

Never use Pink plumber! They charged me $823 to unclog my main drain line for my bathrooms. The tech pulled a toilet & cabled it. The next day it started backing up again. I called & they said there was no warranty but they would come back out for a charge. I ended up opening the clean outs in the basement & unclogging it myself. So much for this statement on their website."You can also rest assured that we will resolve your drain problem to your absolute satisfaction" I spoke to other plumbers & they told me I should of never called Pink plumber to begin with. Now I know. Hopes this helps someone else from making the same mistake. read more

Our technician Bradley Mounts provided horrible customer service. Upon entering my home he was rude and condescending and completed tests outside of what was requested during the initial phone consultation. Bradley attempted to charge us $1230 worth of work for a running toilet that needed to be had to rebuilt along with various other things he reported needed to be done in order to pad the bill. Please beware of scammers like Bradley who talk down about his receptionist staff in order to trick women into spending more for general plumbing repairs. We definitely will not be utilizing this company again. Customer service is everything. read more

My 12 year old water heater (bless it) went on to glory this morning, and company will be in tonight, staying for weekend. Aye-carumba. Terrible timing. I called a couple places and got quotes for installation of new water heater, but no one could come from those companies until Monday. Huge bummer - lukewarm house guests are the worst, am I right? So I call Pink Plumber at 1pm and got same day appointment. Score! Over the phone, I was asked what type of water heater I had, whether it was electric or gas, and how many gallons it held. I gave all information. Felt easy-peasy, technician dispatched. I get a call at 2:50pm saying technician will be there within the hour, depending on traffic. He arrived at 3:40pm. Perfect. He takes a look at my water heater, and says, "I only have gas heaters on the truck." That was first hiccup. He lets me know he needs to leave, go pick up the correct water heater, and he would return. He leaves and gets back about 4:45pm. We're still making great time - and he completes the job at 6:30pm, lets me know I'll have piping hot water in 2 hours or so. Everything went just fine. Brian shows me the work he's done and asks if I have any questions. I ask about the warranty of my new water heater and how to activate it. He says he doesn't know anything about that, but mentions there "might be" a phone number on the water heater that I can call and give them the serial number, but he's not sure. Didn't seem super interested in helping me figured it out. Small hiccup, I suppose - Google presented the answer and I registered the heater online with the manufacturer lickety-split. So why four stars and not 5? One reason. The price is easily 30% more than what two other companies quoted me. The difference for me is that number one, they are FAST and professional. I made a call at 1pm and at 6pm I have a new water heater completely installed in my house. Amazing. Am I willing to pay a bit more (okay - a GOOD BIT more) for fast, professional same day service that I can trust? I sure am. As matter of fact, I gladly paid that 30% "convenience fee" as I'm calling it, for an immediate solution to my poorly-timed problem. So the moral of the story is, Pink Plumber is a professional, reliable plumbing service with a great response time and friendly representatives and technicians. Can you get a better price on a water heater installation? You bet you can - probably a few hundred dollars less, actually. But when you combine the appointment response time, the on-time arrival, the fast and correct installation, the generally nice people, and the *BONUS* that a proceed of the fees go to helping kick cancer's butt - Pink Plumber edges out the competition. Thanks, Brian. P.S. - Cancer can seriously kick bricks! ***THIS IS AN UPDATE TO MY PRIOR REVIEW*** So after I had a few days to look at online prices and compare quotes from other companies...I am adding a star. I called Pink Plumber this AM, and spoke with Dave, and he talked me through everything - including my pricing and the reasons for it. He expained everything in a way I can could understand, and I appreciated that. After our call, I reviewed my invoice and everything lines up just as he says, and the pricing in accurate and fair. The other companies that quoted the "$900 water heater installed" didn't include all the accouterments, like valves and gadgets and doo-dads. The price you get with Pink Plumber is the 100% final out the door price and I'm sorry I doubted them. I will be a repeat customer and I will refer anyone I know to The Pink Plumber. This is customer service at its finest. Thanks again, Dave. I really appreciate your time and honesty. read more

They quoted $149.00, after digging up my yard, they changed price to $400.00. they do this because they know they have your yard dug up and you will just agree to getting ripped off. These people are crooks. You have been warned!!!! read more

ok, the leak has stopped but the service was less than ideal. my plumber was negative, whiney and seemed to be annoyed to be employed. He never secured the decorative piece back on the faucet and had the nastiest attitude when I asked about the charges before signing for the work. It's my money so I have a right to ask! read more