We used the The Pink Plumber this past weekend and had a horrible experience. They left our lawn a mess when signing a wavier the technician Brian told us that the wavier is just for damage to your sprinkler system if you have one. When he was done he left our yard a mess please look a the picture and you be the judge. When I called the manager Frank he said "they are not landscapers" you signed a wavier. Banks and other septic companies will actually remove the top layer of grass then dig then cover the hole they dig and put back your grass. Never again will we use the pink plumber. read more

The Pink Plumber - Plumbing Near Me - Smyrna, Georgia

119 reviews and less than 2 stars!! Consider yourself warned!! I spoke with Ashley in CUSTOMER SERVICE, and even her attitude was that she didn't care. She didn't care that I was upset with the service. She didn't care that I was told to go find another plumber if I wanted. She didn't care that the main reason I ended up speaking to her is that the woman on the phone told me that they may not even make it today. When I set the appointment, I said I am working from home. The plumber doing the digging will be here, just come on. Ashley told me that it is "company policy" that I have to answer the phone or call back in 10 minutes, or else I lose my spot in line. So, now I am waiting all day, with another plumber, for them to show up and pump out the tank. If this company doesn't even care that they have extremely low ratings, or why they are being rated that low, what makes you think they give a rat's behind about you or me?!? If this is their customer service model, then they deserve to lose business. Nothing worse than a company that doesn't care about it's customers. Well, at least they aren't shy about their ambivalence. UPDATE: They finally showed up. Doubled the price. When i tried to haggle, he left. Was quoted $195 - $250 on the phone. As soon as I am desperate, $490!! WOW!! He said it was more because it was full. The tank is already exposed and already open. Just pump it out. NEVER use this company!! NEVER!! How dishonest!! Now I have a hole in my backyard, and still waiting for a pump. It is unbelievable that this company is still in business. read more

this company is the bigest bate and switch company i've ever seen in my life!! they quote me a price and changed it three times before they even came to my house. They are a very dishonest company. I was told 225 then they got to my house and said it would be 575-600 and never looked in the tank, and my system wasn't clogged! Your technician Cody was very dishonest. But he may be just following protocol! Be careful who you choose because I called around and got dishonest responses from several companies and finnaly found one that did exactly what they said they would do!! Oh.... by the way his assistant never even got out of the truck! read more

If I can give 0 stars I would. I don't understand how a company like this can stay in business. All the reviews where they were given 1 star - are absolutely true. This company is unethical and should be out of business for their tactics. We had a water leak, the tech came out, and quoted $6,700 to fix it, yea, $6,700, then when we weren't going to do business with them, they told us we got the wrong estimate, then turned around and sent 3 more... now the estimate is $2700... which is still exorbitant- and they try to say they are "craftsman" which in itself gives real plumbers a bad name... plumbers are excellent at what they do, but when they are managed by a company that completely has a practice of auctioning off estimates in the hopes that someone bites... is absolutely unethical. I would never recommend this company to anyone. Please read all the reviews and be warned.... read more

Can't ask for better service! The service was phenomenal from the time I spoke to the receptionist , Erica to meeting the plumber, Bryan. Erica, was very helpful and professional. She assured me that a technician would be out within and hour. She clarified my needs by repeating my request back to me. She was very patient while explaining what to expect from the plumber. Bryan, the plumber came out to take care of my plumbing needs. He treated me with respect and seemed very concerned with my needs. I think The Pink Plumber is a little pricey, but the service exceeded my expectations and made it worth it. I would use The Pink Plumber again! read more

We had Arthur from the pink plumber come out to do a repair on the shower drain at our house to keep the story short when he got there he turned the shower on without monitoring it and ended up flooding out the first floor of our house causing thousands of dollars in damage. After speaking with the company we agreed that I would fix the damage and that they would reimburse me but then when it came time for them to pay nobody answers on the phone and nobody will get in contact with me I'm currently in the process of filing a lawsuit against them I would recommend you take your business somewhere else. read more

What a waste of time. I needed a tech to install a p-trap on a sink that required about 5" of pvc pipe at an angle. The drain from the sink was a few inches offset from the wall drain so i was having a little difficulty with it myself. My original appt was for Monday but they cancelled on me. It almost happened again the next day but they were able to make it later in the day. The man looked for about 4 minutes and gave me a $1,200 ESTIMATE!!!! For about $8.00 worth of pvc and an hour of his time. When I asked why so high, he basically told me he wanted to remove everything and do it all over. TOTAL NONSENSE, TOTAL WASTE OF TIME. Not only did they waste 2 days of my time waiting for them, they insult me with such an outrageous estimate. Even after a follow up phone call from the P.P. after this post, their manager told me he would be able to do the job for $800 because they had to replace pipes that worked perfectly fine in the wall and being that cutting a small hole in drywall is an arduous task, the hefty price tag to replace parts that do not need replacing is justified. This man quote me $400 less WITHOUT EVEN SEEING THE JOB !!! SOUNDS PRETTY TRUSTWORTHY TO ME. I wonder how many other people are taken advantage of by this sleazy plumbing company. Total scam. Save your time and money and call in a real professional. NEVER AGAIN PINK PLUMBER read more

The Pink Plumber - All I need is a small piece of pipe to connect the drain on the left to the hole on the right. Approx 8" of PVC $1,200 estimate - Plumbing Near Me - Smyrna, Georgia

Outrageously high price for a technician not even a plumber you can hire a licensed individual plumber for the prices they will here to do a toilet install read more

If I had written this on Sunday would have been a negative review. I will not name the service guy that came to our house when our water heater died. I also will not name the Pink Plumber representative who hung up on my husband when he called for information as to why they wouldn't honor our warranty But after several calls they did finally honor our warranty and replaced our water heater. The gentleman who came to do the work Darrin Ross redeemed the company and was professional, personable and a breath of fresh air after the previous interaction with Pink Plumber employees He is a keeper and an asset to the company Thank you Mr Ross!!! read more

If I could give 0 stars I would. Took off work three times just for this company to call again today and say they need to reschedule. Have been using the pink plumber for years with no issues by far the worst experience ever. read more

Our sump pump started overflowing and we called The Pink Plumber first and they tried to scare us into $4700 worth of work saying our lines needed to be unclogged (which apparently is illegal per county ordinance) and part of the tank needed to be replaced because it had sludge on it (and they broke the lid to our tank). We called another company for a second opinion and they explained to us what was wrong with our sump pump and told us we didn't need pumped at that time, but we did it anyway. They showed us where Pink Plumber cracked our tank lid and told us it's illegal to mess with the field lines; plus how can you pump lines that have holes in them going out into the yard?? They used the gimmick of under $200 to pump, but then told us pumping would be over $1500 because of the amount of sludge... They didn't even measure the sludge, just told us it was over $1500. Also they opened the back of tank where waste exits the tank instead of the front of the tank. If we had a clogged line, it would've been going into the tank, not out of the tank! After talking to several friends, I'm not the first they tried to pull this scam on!And they charged me $125 just to come out and not do anything except break my lid! DO NOT USE THIS BUSINESS! read more

The Pink Plumber - Plumbing Near Me - Smyrna, Georgia

First of all the techs were good guys. Now the news. They advertise $149 to pump a septic tank. They arrive and want an extra $200 because the tank is over 18" deep. They also informed me that it's an extra charge because he tank is full. Why would you call them if the tank wasn't yet full? They had a back hoe so the extra depth took 2 additional scoops. When they removed the cover they told me they need to run a water hose up the outlet pipe 8 feet. Additional $411. At this point I told them they needed to leave. They called their supervisor and agreed to do everything for $500. I turned down a local company because they told me over the phone that it would be $325 flat. Arghhh! Never again. read more

They came out in April /pumped my 2 septic tanks and installed 2 risers Good price and professional job On Nov 12 I had a septic tank backup in my home. It was at around 6.30 pm. I called them immediately .They said they could not come out because it was dark and it was raining and their insurance does not allow them to. In the meantime i had septic tank water gushing into my shower and onto my carpet.Called them desperately 3-4 times. Begged for advice .Same stoic response and promise of a manager calling me back asap to tell me what to do.To date no manager has called me back. I had septic water in my house for 2-3 hours..while waiting for the Pink Plumber.Caused major damage to my home.I supported Pink Plumber because of their donations to Breast Cancer but they did not help or support me in my time of need. Will never use them again ..no matter how good their price is and who they donate what to. Customer service is very important Luckily I found a company called Premier Plumbing and Septic . They heard my problem, pulled 2 of their technicians off a job and sent them at 9 pm to my house, who worked in the dark, in the rain, dug out my pipe , found the problem and fixed it. DONE.. read more

I don't understand how the Pink people are allowed to get away with their constant false advertising. I needed my tank pumped & was told over the phone that the full price would be $149, which was a good deal for sure. I even had her verify to me that there would NOT be any hidden charges associated with this job. Then the Tech shows up, looks at what I need, & then tells me the cost will be nearly $500. I told him what I was quoted & he said they never do the job for that amount as that's just to get us to call them, so I told him no thanks, he could leave. Then he dared to tell me he'd have to charge me a service call since they came out but I didn't give them the job. I told him politely that he needed to leave, & that NO, there was no chance in heck that I'd pay their scam artist company anything. read more

I wish they had negative stars because 1 star is far too much . We located our leak, dug the hole and exposed the pipe. My husband couldnt continue the repair because of a torn shoulder. Pink plumber came out and didnt have to do anything but repair a 6 inch piece. The technician looked in the hole, told us the pipe was illegal (been there 26 years), couldnt get parts, blah blah and if fixed, it will be $1250 for a 6 inch fix in a hole they didnt even have to dig and charged me a service fee. Didnt do a dang thing but quote an outrageous fee for a very small repair already located and dug by us. My husband went to Home depot and found the so called illegal parts that were suppose to be so hard to find and wound up fixing it himself for $50.....with torn shoulder. I dont know how these people sleep at night. read more

warning! don't use the pink plumber they will upcharge you. i used there service back 05/2020...i was told over phone $170 they hustle me out of $360......pump 1000 gallon tank......i'm looking right now online for a honest company. read more

Nick was very professional and knowledgeable, he got our clogged pipe to the septic tank cleared out with the hydro jet. I called for service around 8am and was giving a window of 10am to 2 pm, I got a call that he was on his way at 1030am and was here in about 40 minutes. I did have some sticker shock at the bill of $354.95 for the service of basically powerjetting out the clog that was 4 feet from the clean out pipe. read more

I cannot believe what I just witnessed haha. When the plumber arrived at my house , he seemed okay . Walked in the front door and things got strange, he would constantly be looking around my house and commenting on things , like where I worked and when my birthday was ..... when I showed him what I needed fixed , he continued to tell me other things that were wrong but wouldn't give me a price on just what I wanted. He said "he had to go over everything". He kept on and when he left and all I wanted fixed was one damn sink , he proceeded to tell me I needed a new water heater and cut off valve which was gonna be $2,600.00. I didn't know whether to laugh or take him seriously. I needed to tighten my sink because it was leaking and I didn't have the tools for it and this man said I needed $2,600.00 worth of fixes. DO NOT CALL THESE PEOPLE, it's a joke. read more

Wow-- they wanted well over $1000 just to unclog a drain. Here was the breakdown-- $300 just to go up to the 3rd floor of our apartment-- we have a regular 3 floor townhouse, $200 just to take the toilet off to use the snake, and then $500 to snake the line. I called another local quality plumber and they did it for $300. The local plumber informed us that several other companies pay their technicians 40% of what they can get away with charging. Wow. read more

$300 to install a kitchen faucet $325 to install a garbage disposal It's a bit expensive read more

We had issues with toilets blocking and were able to get The Pink Plumber out the next day. Tim A. was very polite and explained what needed to be done as our tank was full to the top. Our septic system is 30 years old so there needed to be extensive work done but in the end this will keep our system going for many more years. Thanks Tim for all the work you did to help us with our issue. I am also very impressed with your skills backing up that big truck and trailer over our curved driveway and bridge. I will definitely use them again in the future if we run into any more problems. read more

This has been an ongoing problem for about a year and I still have no resolution, they offered to fix a problem that they created but I I don't see how this should be my responsibility at all, I am financially damaged and frankly hurt by the previous loyalty I had with this company!! T.Jefferson read more

Had two tubs clogged. Technician Bradley M. said the existing pluming was all wrong and the estimate was $4300 to replace it. House was renovated in 2007 and have had no plumbing problems since. The plumbing was done wrong and needs to be replaced, but he said he couldn't snake the pipes due to the incorrect elbows that were used. I called a handyman who knows plumbing and he came over, removed a cast iron pipe, snaked both drains, problem solved, and gave me a bill of $150. read more

I had someone come out to look at septic and some inside plumbing issues. After spending $700+ dollars on the septic and getting an estimate for inside work, 2 weeks and several phone calls to them later, I still have not heard back from them. I would not recommend them due to their lack of consideration for customers needs. Very disappointed in a company that supports such a worthy cause! read more

Although we were unable to use The Pink Plumber for our septic pumping and inspection due to our long and very narrow gravel driveway, they arrived on time, attempted the driveway for quite some time and then recommended a company with smaller equipment that could meet our needs. Although we are not in a rural area, our home is set back on a flag lot with no turn around area for the trailer they were hauling. I sincerely thank them for the effort made on that very rainy day, trudging up our driveway and for the recommendation. Thank you Pink Plumber! read more

Crooks. Neighbor had a sinkhole and hired The Pink Plumber to repair it. Turns out the sinkhole was caused by a cracked sewer line, and our sewer line ran into her yard and merged with hers before going to the street (old neighborhoods...). Without asking me, they disconnected my sewer line and told me it'd be $3k to fix. When I told them there's no way I would pay that, they said they'd just reconnect her and refill the hole. I threatened to sic my attorney on them and they finally relented & brought the price down...but still way too expensive for about 2' of PVC pipe. read more

I called over a week ago to schedule a septic pump/inspection so I could arrange it on my day off. I was given a time window of 8-12pm and after a few phone calls they called to say they would not be out today (called at 2:30 pm). Unfortunately this is not very good customer service and I will use someone else. read more

They were very prompt in coming to my home and were very professional. They got the job done quickly. I highly recommend.

Got to PP via Home Advisor. PP responded to my early morning inquiry within minutes, and then let me know Jack would come between 1 and 4. Jack called about an hour later, and said he could come within 30 minutes. Great. He showed up promptly, and was very thorough, professional and competent. Answered all questions. Would definitely recommend him. read more

This is the third time we have used the Pink Plumber . Unfortunately. Lol However our experience has been nothing but professional . From the point of setting up the visit, during and at completion I felt very comfortable and never pressured. They came out for plumbing issues and later septic. I feel the technician explained all in detail enough for me to understand so I could make an informed decision . No way around it plumbing is not cheap but its better to use a company with a reputation and not go the cheap route. You get what you pay for. Also pics and detailed invoice were provided to keep on file . We would use again . Hopefully not too soon read more

We called Pink Plumber out to clean out our septic tank at which time they had a special going on for $149--with additional charges, of course. They charged us an additonal $200+ because they said the tank was deeper than what the special covered. Then they had to replace a baffle tee which was additional $1800+. And he told us that had to be replaced before he even opened up the septic tank. What? Could he see through the ground that it was bad? From everything I have been able to find on the internet the average cost for the installation of a baffle tee is $300-$500. What a RIPOFF!! We WILL NOT be using them again. And we will tell everyone we know not to use them--that they are CROOKS! read more

Don't trust them I called them out and he quoted me a price of $1260. I told him there was no way I was paying him that much for something he could do in a hour. The next day I call another plumber who charged me $75 and it Took him 20 minutes to change a faucet. read more

Run, run, run! Not very knowledgeable. Extremely high priced and do not 100% back their work. Had a blockage in our sewage and $1200 later it was fixed... For 10 days. The plumber proceeded to tell us it was a plumbing issue under the house and they could fix that for $500, after much assurance by my husband that most likely wasn't the issue. But he was sure it was and would take care of it. Another call later telling us he was wrong and it was probably another blockage leading from the house again. They wanted another $500 to fix a new blockage because apparently new tree roots had clogged our line even though they cleared the line 10 days ago. Oh wait, no, I think your whole sewage line needs to be replaced. Save yourself the time and money and find a knowledgeable company. read more

I called to schedule routine pump of 1500 gallon tank. Told it is $250. Guy came out and was very rude and unprofessional. Dug yard up and said it's going to be $3700 to do maintenance. We had no issues just needed it pumped. Tech argued and yelled at me!! I have never seen such unprofessional business practices. Bait/switch and scam operation. read more

I have truly never dealt with a more inept group of people who thrive on miscommunications in my life. Wouldn't even recommend as a last resort. Takes forever to be able to even make an appointment and when you finally do, they very rarely show up within the window or at all. When they don't show up in your time frame that you've waited 4 hours for their arrival, they are in absolutely no hurry to get you back on the schedule. There is better communication and cohesiveness between a group of toddlers than there is at this company. read more

First of all - the work. Steve was my plumber and did an excellent job on my sink and did it fast. So far, I think the work is good quality. Having said that, we got talking about travel, which Steve was also interested in. I mentioned that I was good at finding deals and told him about a trip to Iran I am going to take in February. This sort of seemed to set Steve off on a political tirade. Even though I know Iran to be a very hospitable country, he started talking about how they regularly take hostages and insinuating that I was crazy for thinking about going. Then he got on about how Al Gore and Al-Jazeera were basically swindling someone or another out of tens of millions of dollars and how corrupt the Clintons are. Even though I went back to my office in the next room, it basically didn't end till he left, and I was glad he did. It was very uncomfortable for me. Conversations like this have ZERO place in business. All I wanted was my plumbing completed and some small talk. Unless you absolutely know that a conversation on politics (or religion or whatever) is going to be well received, keep it to yourself. Steve's inability to keep his feeling about politics separate from his business have cost Pink Plumber repeat business from me. read more

After my first service with this company, I would have given the Pink Plumber 5 stars. However, after they did not adequately fix- i had to call then back out for the same press and the same shower but it was out of the "warranty time frame." So i went with them again. Total paid OVER $900 for the exact same issue. Still within the same year and this same issue just popped up again. I called and AGAIN it's out of the warranty window. The call center ladies said they would have the supervisor/ manager call me. I've called twice and it's been 2 weeks- STILL no call. read more

Parents had a septic issue and called Pink Plumber. They were quoted one price over the phone but when they sent their plumber (a day later than they said they would), he quoted $150 more. They did ok work but just make sure you get confirmation on pricing in writing or email. read more

DONT MAKE A $1800 MISTAKE - Read the numerous BBB complaints Unfortunately, I did not ask for the breakdown in cost as we were in a precarious spot and needed to get a gas leak fixed as soon as possible. Now doing some research online, multiple sources say to expect to pay $150-200 for a pressure test. We were charged $1253. Upon speaking with "Customer Service" (who ironically answers the phone 'how can we make you smile today?') they claimed that their cost is just significantly higher than everyone else's. I would proceed with extreme caution and get multiple quotes prior to using read more

Geoff Small did a great job trouble shooting my water heater and saving me money!! It counts to get a second opinion because another plumber came the day before and only recommended replacement. Geoff Small recommended to replace the gas valve only saving me over $600!! :) Also the dispatcher, (Brittany or Bridget :)... listened to my concerns, booked my appointment for early the next day. She also took the time to call a technician on a Sunday to ensure they had all the parts needed to repair my water heater specifically! It's been almost a week and my water is steaming hot like I like it! :) read more