This rating is solely based on the phone service I got inquiring whether or not the Company could help me with a project. They have a service fee for showing up whether or not they can fix your issue and as mine seemed complicated I wanted to talk to a technician- not just a receptionist about whether or not they felt confident they'd be able to fix my issue. After going back and forth with her for quite awhile, she FINALLY agreed to have a technician call me by the end of the day. Never heard from anyone. Went with another company who came out to access the situation for free and was able to complete the repair in a couple hours. read more

We've had several plumbing issues in the past year and have used The Pink Plumber for them. Their service has been okay. We did have to rework a. Few small issues but the last time we used them the results were unsatisfactory. The yard is a mess, and materials that should have been replaced were not. We're looking for a new plumber to finish the job! read more

This company did a plumbing job for me. They replaced a water line between my home and the water meter near the street. They charged me over $11K to do the job. I thought that sounded high, but I needed the work done quickly. When I had plumbing work done afterwards by another company and told them about the job that Pink Plumber did, they were shocked at how much I paid. The new plumber said the job should have cost no more than $4K! Pink Plumber charged me an exorbitant rate for the work that they did for me. Don't use this company. They will charge way too much! read more

My son purchased a house in 2021. Brand new septic system was installed by the pink plumber in 2020 by previous owner. He has the receipt. Right around $20,000. It has been problematic since he purchased the home. He has called the pink plumber several times and gotten the runaround every time. They have come and said the system needs various upgrades, etc. Zero responsibility taken for the faulty installation.. read more

The Pink Plummer now doing business, or hiding behind the LLC Service Experts, came to my home in March 2024, pumped Out my septic tank, put camera in drain field, jetted line, back pumped drain field, added field line Bio Corrector and said I should not have further problems. It is now December 2025 and the plumbing is backed up with tank overflowing and backing up into the house. The work done cost $3300. Of course I'm past the one year warranty (by 9 months) and now discover The Pink Plumber, hiding behind Service Experts LLC, no longer does septic work. Looking at the long history of poor reviews it's easy to see why they discontinued septic work. I am left with no way to have Pink Plumber/Service Experts LLC access and correct faulty work, since Service Experts LLC merely repeats in customer service conversation that they no longer provide septic work. So basically, you're past the 12 month warranty, too bad. Do Not Do Business with Service Experts LLC. They are a cover for The Pink Plumbers poor septic work. read more

What a mess of a company! When you call this Plumbing Company, the call center knows nothing and says they don't offer plumbing services. It's not the Pink Plumber anymore. They only do HVAC stuff. Then change your website, your company name, and marketing info. Stop advertising yourself as the Pink Plumber. read more

Must read! DO NOT USE THIS SO CALLED BUSINESS. Nothing but a ripoff. Was quoted $350 to empty tank. Ended up trying to charge 3500. Told me parts needed replaced. A week later Septic backed up again. Told me another$350. Called another Plumbing company and when they dug up none of the parts had been replaced. Tried to contact owners of company for weeks. Nothing. Small claims court. Judgements against Pink Plumbing for all work and payments. This company is so deceitful and disgusting to treat people like this. Family owned business my ass read more

Have a leak in the ceiling of my garage that we discovered late on a Friday afternoon - pinhole leak in a copper pipe. Routine repair (we have had a few of these and it takes 10 minutes to repair with the right tools). Called our normal plumber who was out of town at a funeral and after trying several other plumbers, finally got the Pink Plumber who said they come out and do the repair on Saturday between 9:00 and 1:00. As instructed, I put the dogs outside and I stayed by the phone Saturday morning waiting on the call to confirm we were home for the fix. Around 10:30, got a call saying they checked with the plumbers and they were running behind, did I want to stay on the schedule? I replied yes and the caller hung up. I got another call at 12:55 saying they did another check in with the crew and they were still running late and did I want to reschedule to Monday. I replied no, the whole reason we picked them was to get the repair fixed Saturday so we did not have to wait to Monday. Radio silence until I called back at 3:15 pm (original service window was from 9:00 to 1:00) to get an ETA of when the crew would be there. The operator put me on a brief hold and came back and said - sir, to be honest, it probably isn't going to happen today. I don't want to tell you they are still coming only for you to get a call later saying they aren't going to make it. I cancelled the appointment and will go with someone else for the repair. I really appreciate the honesty from the last customer service rep but I will not use this plumber again and would not suggest them to any of my friends. First, A 4 hour window is ridiculous this day and time and to be 2 hours past and not constantly communicating is rude - I have been stuck at home all day waiting on them, basically wasting a Saturday. Second, I ma 85% sure they never intended to make it today from the start - at the first call at 10:30, hey were already asking me to reschedule. Use this service at your own risk. read more

I was in a hurry to get a plumber to replace the washing machine hose bibbs that were slightly leaking after having had a washing machine replaced. I had seen PP trucks in the neighborhood. It was my mistake that I didn't thoroughly research before I accepted. Two brass bibb hose fittings and 30 minutes of work with no soldering cost me $525. Discovered later that at most, each fitting would normally cost $40 for the part. I was encouraged to call the office. When the plumbing manager called me back, he tried everything to convince me that I actually got a discount, and I should have been charged $700, No resolution and as I expressed my anger, he hung up on me. I was fleeced. Since then, I've seen hundreds of complaints on BBB and Yelp ranks them pretty low. read more

The Pink Plumber - The blue hose bibbs are what were replaced. - Plumbing Near Me - Smyrna, Georgia

Very Professional. If I need help with plumbing issues, I will contact them again. Very friendly

Unfortunately, I have needed a plumber several times. I have an old house and it seems to always have a problem. On the upside, I have worked with Michelle on numerous occasions and she is outstanding. I always specifically request her and trust the job will get done. Here are some photos of the jobs she fixed for me. read more

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Scheduled an appointment and made arrangements to work from home to have a leaking toilet replaced. Appointment time was to be between 10 and 2. At 1:10 they called to say they were running late and could not guarantee when or if they would arrive. read more

Here's a follow up post to a review I posted earlier. Not only did the Pink Plumber not fix my problem, their equipment damaged the patio. I didn't discover this until after the fact. Since my tenants signed the damage waiver I have no recourse other than this review. This damage was done by 'their best technician' who was unable to locate my septic tank. Then they blew off 2 rescheduled visits. After I posted a negative review the service manager begged me for another opportunity. Sorry Charlie, 3 strikes and you're out. I would not recommend the Pink Plumber for anything. read more

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BAIT AND SWITCH! And switches are way over priced. Anyone has better prices. Cody did a pump but was very very untruthful, over exaggerated problems and would not accommodate my needs. read more

After calling around I realized that getting my septic pumped was going to start around $300; regardless of this advertised $149. Since it had been over 10 years I wasn't expecting it to be cheap. Cody & Aaron arrived, explained the procedures, got to work & did a great job. They politely answered all my questions & returned the yard to its best possible look considering the amount of work done. 11/1/2019 Description -(PROMO) Pump 1000 Gal./24" Sludge(Solids) -18" Dig *Single Compartment Tank Additional Sludge Per: FT' -Main line repair ,front baffle with hydraulic cement -Baffle Tee With Tail Out up to ten foot -Back-pump Drainfield due to Heavy Solids / Saturation Jet Debris from Drainfield Piping -10% Discount Military -Amount-$3,528.08 These techs had been dealt a bad hand that day: -got rear ended -had to return to shop -talk to insurance peeps -take drug test -repair bad pump on site Through it all, they maintained a positive attitude & professional demeanor. We've all had days like this but we may not have all handled it well. Thanks guys, Greg read more

We called The Pink Plumber about a leak WE dug up and located in our front yard. Our plumber "Arthur" comes out and verifies the leak we showed him, then informs us they have a flat $300+ fee to inspect the line for any other problems. We're NOT plumbers so we paid the guy. After banging on the pipe and turning a small leak, into a major FLOOD, we were force to turn off the water to the entire home. So our $300 inspection turned into a $2500 estimate for a line repair, that turned into a $4400 possible leak inside the house and the later a $7000 2 day entire line replacement. I told the gentleman NOT to do anything, and I called another plumber the following morning, he showed up at 10am and was gone 2hrs later. My cost $500.00. This company will attempt to upsale you, dig up your entire yard, drill holes into your home and replace to EVERY line and faucets if you allow them. Short story LONG... use them if you like. SMDH!!! read more

I called PP at 1:12 PM Monday and requested a plumber to unplug a drain. I was promised servicee between 3 and 7 PM today and "someone will call you 1 hour ahead of coming". It is 8:30 PM and I haven't heard a word from anyone and when I call back at 6:35 PM I was told they would "send a message to the on-call technician". No phone call, no service, thumbs down on this company. I will give them a 1 str only because it's only way I can post this. read more

Master Plumber named General was dispatched by Pink Plumber for a sink leak on our 2nd floor that rained water into our kitchen. General is an excellent plumber and excellent communicator who clearly takes pride and ownership in his work. He took pains not to cut a lot of drywall to get to the pipe, cleaned up after himself, and was meticulous and upbeat the entire time he was in our home. We've always had good experiences with Pink Plumber, and this was one of the best. Shout out to dispatcher Megan too!!! Thank you!! read more

We were unlucky enough to have a tree root sever our main water line in our front yard. This happened during a cold front and the real feel outdoors was 9 degrees Fahrenheit. The Pink Plumber responded within 12 hours of our call for help. They sent Fadil to our service address and he completed the job in 2 hours. This was in freezing temperatures and on frozen ground. So grateful to Fadil and The Pink Plumber. read more

WARNING - DO NOT USE THE PINK PLUMBER. I had a backed up sewer line at my house and called the Pink Plumber. They came out and said it would be $3100 to fix. After completely making a mess of my yard they said it would be $9800 -(They supposedly had to reevaluate the problem...1st red flag.) I was told I had a completely collapsed sewer line and it had to be replaced. I initially approved the repair. However, the Technician told me he was also going to have to dig through the concrete driveway and also dig up my landscaping in my yard to fix. The money started adding up in my head. So.... I called around for some 2nd quotes. I hired another Plumbing company to come out to evaluate the situation - they charged me $470 to run a camera down the pipe. Well.....The pipe is fine and does not need to be repaired. (I was given a video clean pipe.) I almost blew a lot of money to replace a sewer line that was not damaged. It was a $600 fix not a 10K repair. The other plumbing company said the line has been there for 50 years and would most likely be there for another 50 years. Since sending a video of the perfect pipe (4.24.2020) The Pink Plumber has not returned my calls. I am trying to get restitution for the money I spent to correct the mess their Technician made in my yard. I had to repair sprinkler lines etc... I have filed complaints with the BBB, State of Georgia Licensing Board and the Secretary of State. But wanted to warn people on Yelp as well. STAY AWAY! read more

Outstanding customer service,would recommend I'm a veteran, recommend all veterans to call Rusty....2hours later my hot water heater was replaced..no extra charges,from the price quoted to me...Job well done .. read more

I am not going into detail but the work took very little time. There was a tiny pin hole on pipe in ceiling in the garage. There was no tearing out, tight space, & or worry about damaging anything. They took advantage of my daughter & charged her unbelievable price! The charge was about 4x what it should have been. They should be ashamed of taking advantage of a single woman when they saw the opportunity to do so! read more

DO NOT DO BUSINESS WITH THEM. YOU'VE BEEN WARNED... Pink Plumber is very unprofessional and Pink Plumber is very dishonest. See other reviews that have similar posts. Pink Plumber scheduled an appointment with me on 6/15/2022 for a window between 11 a.m. - 3 p.m. I received a called on 6/16/2022 literally at 12:30 p.m. saying, "We will have to reschedule you for Monday next week." They clearly don't value new customers. I hope my experience will help someone else avoid working with this company. Take your business somewhere else - You've been warned. Do business with Pink Plumber at your own risk. read more

Call pink plumber or click the link. Then watch your money go down the sink! They never charge the advertised price. Usually triple or more! read more

Our water pipe in our front yard busted just as we were headed for an overnight trip. I called pink plumber and within an hour a tech was knocking at our door. Thinking there's no way we're leaving for our trip this is going to take hours, it was resolved so quickly. Fadil showed up and saved the day!!!! He is so knowledgable and professional and began digging immediately. We are so thankful for Fadil today and would 1000% recommend him to our friends and family! Thank you Fadil for your superior service!! read more

I am livid with this company! 1 star is way too much for them! Their customer service is awful. I took off work to be here because they said they would be here between 9 -1. They called me all day stringing me along telling me that they were just running late but they were still coming...Just to call me when it was convenient for them to cancel on me. I spent the entire day just sitting around waiting on them when they KNEW they weren't going to be able to make it to me. I lost out on money today because of their dishonesty and I have to do it again one day next week because I am still in need of getting my septic tank pumped. read more

This company is a complete rip off. I wouldn't use them if they were the last plumber in the world. We called them out to check an overflowing septic tank. The price was $195.00 to check and drain the tank. So far so good. They advised me that the tank needed some repairs after 40 years. They also wanted to "hydraflush" the line going from the tank to the drainfield. This was a hose stuffed down the hole and turned on for :20 minutes cost $545.00, next was a chemical treatment of 5 gallons of chemical poured down the hole to the drainfield..cost $1100.00, next was 10 feet of PCV pipe and some couplings..cost $1600.00 the whole job ended up running $4,300.00 WHAT A RIPOFF!!!! Checking with the local plumbers union they advise the whole thing should have been a max of less then $1,000. if that. Needless to say BEWARE OF THIS COMPANY!!!! Use them at your own risk! read more

I scheduled my appointment with a Pink Plumber rep and they scheduled an appointment between 1 pm and 5 pm Monday, May 2, 2022. Despite receiving several text reminders about the appointment, I received a phone call at 3:15 that the tech was "too busy" and would not make it today. Since my scheduled appointment time was 1pm to 5pm and I was supposed to receive a call 1 hr prior they waited until the last minute to tell me that they couldn't come. If a company can't make an appointment I can't trust them to do the work. A phone call earlier today would have been much more professional. Unfortunate read more

Terrible customer service I wouldn't recommend this company to anyone and service manager Jeff if you don't like dealing with the public find a new line of work sir I can give you guys once no stars read more

I would have given the Pink Plumber a much higher rating but my experience with management changed my perception. In October 2021, I had a broken water pipe causing water to puddle up in my front yard. I called the Pink Plumber and a service technician, Arthur came out to access the issue on 10/15. He was very courteous and professional. I was charged an initial service fee of $124.95 and given an estimate for the work that would need to be completed. I was told if i hired the Pink Plumber to do the work the service charge would be taken out of my balance. On 10/18, Arthur did a fantastic job by completing the work needed. He spoke with his manager, Jeff Ramos who stated that since the $124.95 was not deducted from the amount that I paid, it would be refunded to me within a week. Needless to say, I have called customer service several times from October to December to follow up on this refund. I have spoken to Jeff more than 3 times and each time he has said that accounting will refund the money to my credit card. After the 4th time of speaking with him and seeing that this issue had not been resolved on my account, I repeatedly asked him for the Corporate number which he has been reluctant to provide. He has stated that the refund was requested and there's nothing more that he can do. This is unacceptable!! To this day I STILL have not been refunded this service fee. Given the level of dishonesty and lack of customer service in my encounter with Jeff, I will never use The Pink Plumber again. read more

Called for septic tank service. Scheduled a Thursday then called that morning to say it would now be the following Thursday. I've had my tank serviced before. From the approach to my location the main guy was poking in the ground where I told them the previous service had been done, whining and complaining about how he couldn't find it and would need to back hoe to get to it. I informed him the last service was easily located by hand yet he kept whining. He uncovered the tank access and said he couldn't service it because it was a compartmented tank and he couldn't service it without getting to the other compartment partially covered by a sidewalk. I told him I didn't want the sidewalk removed. He then said well then we won't do anything. Again this had been serviced before. The attitude was awful, the whining was awful, and charging me $125. And leaving a muddy mess was awful. My last company pumped it and restored the area (gravel area) in excellent shape. Warning: don't call these people. read more

My kitchen sink would not drain. TJ Leyva from Pink Plumber came out. He worked very hard for 2 afternoons to get the 50 year old pipe cleaned out. He was fair, honest and hardworking. Thanks TJ for getting my sink repaired. read more

Want to send a huge THANK YOU to the Pink Plumber's Cody and Aaron for a job well done on our daughter and son-in-laws septic tank that went belly up on Thanksgiving day. They contacted our daughter at 7:00 AM via notification they were on their way with pictures of the staff who will be performing the service. They were completely transparent about the entire process and kept us fully engaged. Service is about the experience and we were more than gratified with their professionalism and execution. Our newlyweds who just bought this fixer upper don't have to worry about future problems with their septic system due to the workmanship they did out there to correct the problem. Thankful for their honesty and giving us options upfront. Great job, guys! We will definitely recommend you in the future! read more

The Pink Plumber - Plumbing Near Me - Smyrna, Georgia

I get the service from Pink Plumbing, they are very responsible and very on time , the best customers service of this company, I am highly recommend this company , Jerry Dorch and his coworker are working very hard on the raining day , read more

This review is for Cecil R, who helped out my mother and I in Vinings a few weeks ago (mid April). He had somewhat recently moved from the Chicago area to Atlanta with his family, and was just lovely. He was incredibly personable and professional. At one point, my mother hit her head on a cabinet (ended up not being serious) and he was really concerned and helpful. He was quite dedicated to fixing our issue and my mother and I both really appreciate his efforts. Also great that this company hires veterans, as Cecil served in the Navy. Thanks so much! read more

My experience with hiring the The Pink Plumber has been amazing. Very nice polite and honest. They answered every question I had on the repairs. I can't brag enough of the great service they gave me. read more

Warning! Don't use the Pink Plumber they will try to up charge you. They were at my son's house and tried to take a $159 empty to $3500. They showed up very late. If the house hadn't been in the family would not have found the tank. Then they changed the price to $500 because of the depth. Then couldn't do said it would be $3500 because of a blockage. BUT they could not even do the job because their truck was too full. However when my mother showed up they left without a single word pulling off a piece of the fence in the process. read more

I am writing to express my dissatisfaction with the service and value I received during my service call on Friday, January 4. I initially requested service for a stopped up sewer line on Thursday, January 3 and was given an appointment window of 4p-8p. Shortly before 8p I received a call that the technician would not be able to make it out that night. Subsequently, the backup overflowed on Thursday night resulting in the need for water extraction, which was not the case on Thursday evening. The technician who responded on Friday, Michelle Koontz, was prompt and friendly. She explained what she was going to do and went about her work. Upon locating the initial clog she cleared it via snake and camera'd the line, finding roots in the sewer line roughly 30' out. At this point Michelle did not investigate any further, but told me that the only options were a partial or full line replacement. She provided estimates of $6,700 and $15,600, respectively, and told me that my line was not a candidate for jetting due to it being cast iron. Michelle also advised that there are no products available to help mitigate root issues in sewer lines. I paid $950 for this service. Upon reflection, her answers did not sit well with me and I called another licensed plumber, who came to my house on Thursday, January 10. The new plumber started by cameraing the line with me present, where I saw that a clog was still present before the 30' mark. He then camera'd the remainder of the line, approximately 100' out, and identified several root intrusions. I was given the option to jet the line, which I accepted. The jet was successful in clearing all root intrusions and other clogs, which the plumber exhibited by, again, running a camera in my presence. The new vendor also advised me of RootX, which is a root preventative applicable in my situation, and worked with me to design an ongoing maintenance plan to avoid costly future repairs. This service cost me $550. It is my opinion that Michelle did not appropriately complete the job, nor did she give me the correct information in order to make the most informed decision. Rather, I believe that she was working to get finished with my job and on to the next one as quickly as possible after convincing me that a costly replacement was the only option. As an aside, she left quite a mess behind, as well. I hope that my experience is not indicative of the majority of your jobs, but I find myself disappointed and unsatisfied with the service provided by Michelle and The Pink Plumber. I sent this message to info@thepinkplumber.com five separate times between January 11 and January 23 with no response. I also left voicemails. When I finally spoke with a customer service manager, Jeff, on January 23 he was defensive and lacked empathy. He made excuses for why the line was not fully camera'd ("We're not going to send our expensive equipment down a line and risk breaking it.") and remained steadfast against refunding my payment. After some negotiation, he did ultimately agree to refund $200, which does not satisfy my complaint. read more

Came in and gave my wife an estimate to replace a faucet, garage disposal and stop the toilet from a slow running 2500$ Got it all fixed including new disposal and faucet for 650$ These guys are a rip off hiding behind there pink image read more

Ok, I'm honestly torn by the mixed reviews I see. I won't discount anyone else's experience, but here is mine. I had another company out on 4/2 and it was such a terrible experience that I went to Google when I found water in my basement again. I called two places and this was the first who said "same day". Within 20 minutes of setting up my 10-2 appointment, I was called back and advised someone could be out within the hour. Impressive. TJ was amazing. Ask for him if you can. He'll make your five stars happen. He came in and asked what was going on. Before he started throwing numbers at me, he walked the whole house with me. We went to the plumbing lines and followed the leak with our eyes, then we water tested his guess (spot on), and then he took me outside to see my septic line. When finished, he came back inside and sat at my kitchen table with me and told me what the first company missed, what the contractor who put the plumbing in missed, and gave me bronze, silver and gold cost options to fix it - he in no way shape or form tried to rob me. Instead of taking a dime from me, he told me to call the original company to honor their warranty before he'd charge me a dime. Whoa. Golden Rule Behavior. I'm always concerned that when dealing with certain service industries, women can feel as if they're being preyed upon. TJ made me feel as if he were talking to me the way he'd want someone to talk to his mom or sister. I was fully educated, well-informed and completely satisfied with his visit. As soon as these other bums unclog my drain, TJ will be back to do the heavy lifting. read more