We love Best Friends Sudbury! Bear and Linus are always excited when we pull into the parking lot…read more Heidi, Molly, and the whole team are incredibly organized. We never worry when our boys are with them. They've also added on new activities like ball pits and agility courses and send great videos and pictures. Can't say enough positive things about Best Friends!

There are much better options for your pets. I am so disappointed in Best Friends for their lack of…read morekeeping me informed of my OLD doggie falling in the bath and waiting almost 24 hours to "let me know." He was almost 15, so the lack of not only letting me know in a timely manner but ALSO leaving someone who had little knowledge of what happened to tell me, was Natalie unprofessional but extremely negligent. I have been going to Best Friends for a very long time over 10 years off and on and when I get my new dog because I had to put my old boy to sleep after he slipped a disc at Best Friends, I will never go there again nor should you. You love

We go there for grooming for our dog, Maggie. Our beautician I'd Stephanie and I highly recommend…read moreher and Best Friends!

My dog is a regular at Best Friends. He loves going and is very well cared for. The employees are…read morevery compassionate and know my dog's personality to a tee. The weekly report card that I receive proves how intentative and caring of him.

The groomer was very outgoing, and great with Misty first time In. We will definitely bring her backread more

I tried to give them the benefit of the doubt and a 2nd chance. We first brought our 1 yr old puppy…read moreto try out daycare and then grooming. I was happy to see her on the video camera while in group play, but very sad to see the person sitting down the whole time, with a different dog on her lap and her cellphone in her hand. There was absolutely no human interaction, to a puppy who was trying to approach her and get some attention. That weekend she got groomed by Abigail who I will say is a fantastic groomer. HOWEVER, I specifically asked they give my dog the food and treats I provided bc the dog has a sensitive stomach. Had I not asked for the containers back, I would not have known that they didn't give her any of the food I provided. My dog had diarrhea for 3 days. I also noticed that she was limping and afraid of putting her harness on. The limping became progressively worse where she was unable to walk. Took her to the vet, she had a cut on top of paw and was put on antibiotics, a $500 vet bill. I called them to report it, was told they would get back to me, that perhaps they could help cover some of the vet cost, and of course, no one ever followed up. I understand things can happen, but I left countless messages. I wanted to speak to management to ensure that something like this would never happen again. So a few weeks ago, I decided to call and try to speak to the groomer before trying the place again. She assured me she would be extra careful with the paws. I requested they give my dog ONLY the food I would provide. And of course, when I picked her up, I asked for my containers and ALL THE FOOD and ALL THE TREATS I had packed were still in the containers!! If it were not for the location and the convenience when in a pinch, I would never set foot in this place again. They really don't Give. A. _____ about you or your pet.

I wanted to share that my big dog Gus has spent time at Best friends on 7 different occasions…read more Each time he has stayed with Best Friends his experience has been very positive. From the individual play that he receives as he is not always comfortable with other dogs to the extra treats and cuddles he receives. I appreciate their welcoming attitude to Gus and our whole family as a whole. I appreciate the management and the reps I have met have been so fun and positive

I recently boarded my dog at Best Friends Wakefield and witnessed concerning behavior on the pet…read morecams. The cameras were looping until I complained, and when they were finally restored, I recorded an attendant acting aggressively toward the dogs. The manager dismissed my concerns when I called. I have video evidence and have reported this to Animal Control. After learning that others have seen similar incidents and even the local news reported on a dog unexpectedly passing away at this facility, I started a group so pet parents can come together, share evidence, and take action. Facebook Group: Shut Down Best Friends Wakefield Email: ExposeBestFriendsWakefield@gmail.com If you had a bad experience here, please reach out. Together our voices are stronger.

Both my dogs love coming to Best Friends in Boxford! They come to day camp weekly and board a few…read moretimes a year. As soon as we pull into the parking lot, one starts barking excitedly and lunges toward the door when I take her out of the car. When we go through the entrance, they run over to the great folks that work there, tails wagging like crazy. It didn't use to be this way...One of my dogs (the lunger) had a bad experience with boarding elsewhere, and it took a few years before she stopped displaying extremely anxious behavior when left in other people's care, even in a new place. She's quirky and often misunderstood, but the folks at BF were patient and brought her back out of her shell. Now she can't get enough time there! We have been coming to BF Boxford for at least 5 years now, and it's wonderful knowing that we can go away and our beloved dogs will be in great hands. The people working there appear to really love animals, which, IMHO, is the most important quality to look for in a boarder. The grooming is awesome too!

The place it's clean and the girls are lovely. They are so sweet with the animals. My doggie loves…read moreit there. They are very reasonable with their grooming prices.

Still true. Our dog is now old in addition to being insecure and reactive, and he'll still take…read moretreats out of Dr. Baigelman's hands after he's been wrestled for nails. Trust. A billion extra stars.

The entire staff is great. Doctors Bleck and Baigelman are very good vets, and all the folks are…read morevery good and very nice.

Incredibly great! They have been wonderful with our pets. I am always at peace when we go on a…read moretrip!

Excellent service! Sheila is very friendly and has a genuine love for animals. When we're on a…read moretrip it is nice to know that our pets are in good care. Sheila always leaves us little notes to let us know what our pets were up to while we were gone. She makes an extra effort to make sure our house is in good care also - watering plants, rotating lights, opening and closing blinds, etc. Her prices are very affordable, especially compared to similar services. We will continue to use Furry Friends!

Very satisfied with Fresh Trails! They are passionate, flexible staff and they have treated our…read morepups like family. Highly recommend to pet owners that need a dependable, caring team of animal lovers ready to assist with care giving , walking dogs while absent from home. They are thorough, professional in the notes about how the visits went and if there was anything out of the ordinary to correct. Raising puppies isn't always easy in the beginning and they are very good at noting behaviors to correct on.

My boyfriend and I first contacted Fresh Trails Pet Sitting in February concerning a planned…read morevacation we're taking in May. We have two young rescue dogs, one of which was horribly abused and is thus very shy and afraid of people and takes a long time to warm up to anyone. We wanted to schedule several visits over the course of Feb-May to be sure our dogs would be comfortable with their caretaker while we were away. We met with the owner, and then with a caretaker, which seemed to go well. Then when we tried to schedule another visit, we got put off and put off multiple times over weeks with various excuses ranging from weather to injury and no callbacks, we always had to initiate communication. After several weeks of this treatment, we were informed by the owner that our dogs were too high maintenance and that Fresh Trails was not willing to work with us. Let me say, for the record, that I totally understand rescue dogs being difficult to work with, especially one who was as abused as our poor girl was. I do not fault Fresh Trails at all for declining to work with a dog with issues of that nature. Where I do find fault is with the incredibly unprofessional way we were treated, especially as Fresh Trails was well aware of our time constraints and our desire to give our girls plenty of time to get used to their caretaker. It should not have taken 2 months to come to the decision that our girls were too challenging, especially when several weeks had elapsed since the last visit.

Kim is an incredible pet sitter! We have a very old cat (20 years) who cannot really hear, which…read moremeans he doesn't come down to eat when the pet sitter arrives. Kim patiently looked through all his hiding spots (even finding him in an old favorite that he hasn't used in awhile!) to make sure he had the chance to eat. She also graciously took care of a truckload of packages that unfortunately arrived just as we left town. Our cats are always very clearly cared for by Kim- when we return they are relaxed and calm, not anxious or worried. I feel that pet sitting requires a very special person, and Kim is that person. We have had a lot of pet sitters in our 20+ years of having pets, and she is the best.

48 hours before we were to leave on our vacation, this petsitter sent a perfunctory cancellation…read moreemail saying she was in the hospital and her back up person (husband) could not handle our cats. One star because you should never make a commitment that your backup person can't handle. We are cancelling our vacation (my daughter's first birthday with out of state family) as it is impossible to find anyone else on such short notice over a holiday. I do not have the words for how angry, disappointed and disgusted I am with how this situation was handled.

We have been so pleased with Shauna's care of our 9-month old dog. She has been flexible with our…read morefamily's needs by taking our pup on training walks during the day while we are working from home. Our dog absolutely adores her and looks forward to each one of her visits. She is fastidious with regards to his safety. I can't recommend her highly enough!

Shauna was a GREAT help to me and my cat, Blue! I contacted Shauna regarding my elderly cat who was…read morerecently diagnosed with thyroid disease and having some behavioral issues, like pooping outside of the litter box. Since we couldn't meet in person, she helped me remotely by phone. Not only is it obvious how much she cares for animals, she had a very good understanding of both emotional and physical illnesses in cats and was able to offer me effective advise regarding daily routines, diet, supplements, food/litter location etc. She also educated me on the importance of having my indoor-only cat wear a collar w/tag at all times. She brought awareness to me of the dangers our pets face if the unexpected happens - i.e. house fire, lost etc. I am so grateful for Shauna and highly recommend her!