Easy way to send back a phone after getting a new phone at T-Mobile…read more Get the box. Add the shipping label. Drop it off. Get a receipt. So easy!

Super fast and efficient service for returning my package ! The three sales associates working were…read morepleasant, offering to tape my plastic package (some locations require that you purchase tape to secure the package yourself). Each person that entered and exited they wished them Happy Holidays :)

I needed to ship over 30 lbs of technology equipment to my previous employer, and was relieved that…read morethe store associates were helpful in securing and taping my oversized boxes, ensuring that they'd arrive safely. Thankfully, I had provided return shipping labels, therefore, keeping costs low. The service was efficient and patient as I took multiple trips from one desk to another with all of the packages. While I did not use the printing service ($1 page) due to the nearby library (15¢ per page), it's nice to know that's they're available options!

Kudos to the employees at The UPS Store 3229. I was here to ship some company equipment using CAMS…read moresystem (don't ask me what it is). I tried store 1656 on the other side of Beltway. They didn't seem to understand how call for help. The instructions were not completely helpful to them. It was more like system issues than knowledge. The guy helped me had to call the help desk, who then offered an alternative solution. I believe that worked out. I checked the tracking number daily after that. It made it to the truck after the weekend and delivered a week later. I really appreciate how late they stayed to help after closing time. No wonder their rating is very high among all The UPS stores in Houston.

A few weeks ago I found this UPS Store location tucked away in the shopping center down the street…read morefrom my house. My daughter had just moved out of state and I needed to ship several things to her. Since the packing process was going to take some time, they taped up several boxes for me and let me work off to the side. Once packed they helped secure, close and move them for me. Very nice - very efficient - glad I found them. Yes - the location is small - they all are. If you feel it's too crowded - leave and come back - don't complain on YELP this location is busy. This business is also UPS - not USPS - learn the difference. UPS is going to charge convenience / service fees so that you don't have to go to the USPS, and books of stamps are going to cost a few dollars more - again - because they are not USPS, and they are charging a convenience fee. With my daughter living many states away, I'll be a regular shipping customer.

I had the worst experience EVER! I was there earlier 03/23/2026 first in line right when he opened…read more I said good morning he didn't reply. I had to print some papers so I sent him the email. He was so upset and moody with lot of attitude, he said he didn't get it, I kept sending the email but he kept saying he didn't get it, all I know is if you don't like people you should be working at costumer service, smile a little, talk to people, welcome them. You not doing this for free you getting paid. The whole time seems like he was forced to be there, not just with me, with everybody who came after me.

Great service! My boss asked me to overnight potato chips for his son in Hyderabad, India. Not only…read moredid the clerk suggest a less expensive shipping option, but he knew that India has a required Importer/Exporter Code. He spoke to my boss in Hindi to clarify the address and get the code. He was all that and a bag of chips.

Poor service. Paid for postal insurance and they would not cover lost package. Use the post officeread more

I am slowly trying to arrange my new home in Texas, and I have been collecting various types of art…read moreand decore items over the years. I need to print a few pictures and enlarge them. I decided to go back to my favorite UPS store on Richmond Road. As soon as you walk in, you can hear a happy, professional approach. I showed Avni my downloaded prints and asked her to help me, since I have no clue how to frame them for the house's walls. She is such a professional and knowledgeable person; she explained the process to me and taught me how to buy the frames. I forwarded all my d/l prints to her. I bought the frames she showed me, and in that moment, I learned how important it is to buy the right frames for the wall pictures. Everyone at this location is so helpful, and I am lucky to have found this location so close to my house. Highly recommended. Excellent service, efficient and knowledgeable, friendly people.

April was very helpful with assisting me in completing my fingerprinting for my employer. She was…read moreprofessional, kind, patient, and helpful. I would return to this location for anything UPS related just because her and the other staff were very kind and personable.

These people are not prejudice. For you people who thinks so, why don't you reevaluate your actions…read moreduring your visit and see if you were in their shoes how would have treated you. I was a customer of theirs for 10 years. And they were always kind and helpful. And access to my mail was so convenient. I totally miss my mailbox. And as for shipping. They are not FedEx, ups or uses. They provide shipping for these people and box service for a fee. They are in the business to make money in return for their services and convenience of not standing in long post office lines. Now that is the place with the rude a** government workers.

This is a conveniently located "UPS drop off store" in Highland Village so you avoid the traffic of…read morethe Galleria proper and only need to deal with the Westheimer traffic on this side of the railroad tracks. The item I was returning via UPS pre printed label had explicit instructions not to drop off at a "box" and instead to use a drop off store as if that was some kind of substantive difference that anyone would know about, like the difference between a Nicaraguan and a Dominican origin cigar (one had airtime in a Seinfeld episode, the other did not.) The UPS locator URL schwiftposted this address conveniently just down the block from the Central Market one way and the Whataburger the other way down Westheimer. So I was slightly expecting an immersive package sending experience and not just sliding something into a box, also known as a glory hole for box sized packages in certain parts of town that "a friend" frequents. Instead I parked in the tiny parking lot, most spots blocked off for the gittin your nails did studio next door in the strip mall, and walked into a space devoid of customer experience. I approached the one woman working the entire store by herself and asked if this is where UPS packages go because this was either that, or the jerk store. She just points at the back to a box, which is what UPS told this beautiful bitch NOT to do in written instructions. I ask if I get a receipt or anything as proof I put this package where I was supposed to according to her instructions in this "authorized" store based on UPS website, in case some kind of scofflaw or other criminal were to stuff the package down their underoos and abscond with it into the night. She just shook her head no. Not excellent customer service. But the package eventually got to where it needed to go so I guess this thing works alright. Location conveniently located near the Whataburger on the right side of the street (Lamar side) for your post-package drop off victory celebration that you are full scale adulting and doing things on your own without the aid of an executive assistant or personal secretary that used to do everything for you.

Friendly staff, convenient location wirh easy parking. Usually, the lines are short and sometimes,…read moreno line at all.

I came for a notary and the representative responsible would not notarize my documents & attempted…read moreto write over things on my document and then refused to notarize my documents it if I didn't let her write on my legal paperwork. Complete idiot and should not be responsible for handling notaries. I mean a complete idiot she was not a lawyer or a representative who created the document and was only responsible for ensuring that I was the person signing the documents. She had no understanding of my document and it was not her business. I mean a complete incompetent representative and inconvenience to me. ***The reason for her refusal mind you is because my document said under the state of California it's perjury if documents are forged so she wanted to scratch out California and write in Texas and I was trying to explain to the incompetent employee the document is between me and California she can't write over that and would not make my document legal.

Great shop for all things shipping/mailing. They sell envelopes, stamps, packaging, and more. They…read morealso accept packages or mail to pretty much any carrier. Quick and reliable. Definitely recommend!

Friendly service & fast too! I'll be back to mail my packages. Clean & quick, 5 stars!read more

No one in the line, cashier was disorganized and confused. Fumbles through computer unsure what…read morehe's clicking and enters the wrong address despite it being written in front of him. I had to show him he entered it incorrectly. He has to call his boss to ask how to perform the shipment in the computer. Worst place ever.

Trying to ship Christmas presents and guy was asleep in the open not responding to me at all while…read moreI was in store. Don't bother going here

Very fast service! Cynthia is a very nice lady with professional demeanor. Worked well with…read moreelderly client. Courteous, not in a rush to finish. Visited with my mom for a few minutes after the service was complete.

Cynthia responded quickly and was able to come to my father's hospital room to help notarize forms…read more She was professional and kind. She handled everything efficiently. Would highly recommend!