We were moving to a new house and needed our televisions moved. We had purchased our systems…read morethrough Jerry's. They came out to our new location for site visit. They made some recommendations that would enhance the installation. They came on the day of the move and got everything disassembled and ready for the movers. The next day they came to our new house and installed our equipment. They do great work and take the time and care to make sure it is to the customer's satisfaction. If you are looking to get audio or video equipment or components, these are the people to call. They take great care before, during and after to make sure the customer is satisfied. Many thanks, we appreciate the work you do!

We specifically requested a TV mount that could be adjusted up and down. Instead, the installers…read morearrived with only a fixed mount and installed the TV extremely high on the wall. The result is uncomfortable to watch and not what we asked for. It's very disappointing to have paid $430 for a job that didn't follow our request and now has to be redone by another company. Disappointing

B&O..not "BO" mind you... is a legendary Danish company creating completely BAD ASS audio…read moreequipment. I'd say it's like the Bose of Europe...only with stunning Scandinavian design, better sound quality, and a significantly heftier price. For this location of Bang & Olufsen (of which they do not have that many in-person stores...I've previously purchased online only), it's nestled between the Scottsdale Airport and Scottsdale Quarter, in a VERY unassuming business park building. In fact, when I found it (very SMALL sign on Butherus to lead the way to the parking lot), I actually thought I had gotten the address wrong, as it looked much more like a B&O location that might do professional home audio installations. Alas, I was in the correct place - they have a small side "PLAY" room that allows you to try out all the gear and see/touch them in person and check out the sound quality and easily compare. I had called the day prior inquiring about a limited time floor sample sale that I had seen on the B&O website, and I was told Kaitlyn was the expert on headphones and would be there to help me. Indeed, she IS a wonderful sales person - incredibly knowledgeable, kind, and very, very patient for my approximately 1000 questions. I ended up buying 2 items (with plans to buy another once some new, more bold colors come out for the EQ in-ear headphones). I'm DEFINITELY not in the market for the home audio items, which can get extremely pricey. Like... EXTREMELY pricey!!! But, it was actually a lot of fun to try out the fancy-pants home audio setups, in a sort of "maybe my life will turn out such that I can afford a home full of B&O gear"! For now, however, I'll enjoy my fancy-pants headphones (the BEST BEST BEST ever) with up to 50 hours of battery life in an altogether beautiful package.

Brian and his team really focus on representing the B&O brand and providing great customer service…read moreexperience. We are new to the area and have a bunch of B&O gear that needed to be tied into our new house. They have been really responsive to our needs and help us with two TV installations / integrations so far. I am definitely going back to them when we are ready for the BeoVision Harmony upgrade.

Jeff had a guy asp , knew his job fixing my 3 Samsung tvs. Can't say enough about Martin. Jeff 's…read moreCo is fantastic! Coming back on the next project. Barbra & Ron Gradozzi

Jeff met with me this week to address my audio visual system needs and I was very impressed with…read morehis knowledge and expertise. He was on time, efficient and extremely honest and fair. Everything you want from a service company and yet far to many fall short. Not Jeff and his company. Highly recommend!

*****UNRELIABLE***** Greg failed to show up for our…read morescheduled appointment by suspiciously calling 1hr before time to indicate he had a "Family Emergency". Calling him back after waiting several weeks he then admitted he accepted another job and would not EVER be able to fulfill our agreement. If you have a medium to small sized job, do not waste time calling Definitive Entertainment. As they will most likely turn down your small job at the last min to accept a larger paying one. (Or possibly call to cancel with a last second "Family Emergency" on you.)

We recently used Definitive Entertainment to setup our home…read morestereo system, wall mount four TVs and install speakers. The quality of work has been top notch. Gregory and his team worked within our budget setting up a great sound system for our home. Hard to find truly dedicated professionals who take pride in their work and have a passion for their craft. Outstanding work ethic, as well. Highly recommend their services.

I reached out to Connected based on the quality of their reviews. I was having a problem with music…read moreplaying on our outdoor speakers. Matt was very flexible with his schedule and was able to diagnose the problem within a few minutes. He provided a good recommendation for a solution and was able to come and make the repair within a few days. He was extremely courteous, was very organized and completed the installation and repair quickly. Our system is working great for a fraction of what I thought it was going to cost. I'd highly recommend Matt and his service.

Matt came right away & knew what the problem was, did a great job!…read moreTY Matt! Barbra Gradozzi

Excellent very happy highly recommended this company great value for the money! I had issues with…read moremy TV they did great!

I've been a resident of Surprise, AZ, for 11 years and during that time, I've used the professional…read moreservices of the Surprise Tech Guy, John Louf, for issues with computers, email, switching units, and transferring data. John is highly skilled and values the time constraints of his customers. Thank you, John, for resolving a complicated situation with such ease and professional results. Rosalie D.

I'm updating my review. Today, we ran into some communication/billing challenges with Titan Alarm…read more We've been customers since 2017; we were frustrated. Not only did we get a response, the owner reached out to us to let us know he personally looked into our concerns. Wow! Talk about a community leader. We felt heard, having our concerns immediately addressed. While challenges happen in any business, I can honestly say, Titan Alarm has lived up to their commitment to care for their customers. Thank you Mike and Tim for the outstanding service. If you are looking for a local business that cares about the consumer, this is your Alarm company!

Worst alarm company I have ever seen or used in my professional career. Due to faulty and cheep…read moreequipment, we can not set our alarm without a false alert going off. We've contacted them several time to fix this issue, and no response or answers. Buyer beware! Please use another company.

Great AV store full of TVs and other appliances…read more If you're looking to buy a turntable needle in the greater Phoenix area this store is a good solution Andrew was very nice and helpful with my purchases as well.

Horrible Customer Service and Lack of Accountability…read more I am writing this review to document my experience with Walt's TV and how they handled a cancellation request. On August 13, I placed an order for headphones through Best Buy Marketplace. Shortly afterward, I realized that the shipping address on the order was incorrect. I immediately contacted Best Buy through its messaging system and also called Walt's TV directly. During my first call, I explained the situation and was told not to worry and that the order would be canceled. Because the order had just been placed, the representative could not yet see it in their system. A few hours later, I called Walt's TV again to make certain the cancellation was being handled. The representative confirmed that they had now received the order and specifically told me that it had not left their warehouse. He explained that the previous representative had not completed the cancellation and assured me that he was submitting it. Despite this, Walt's TV shipped the headphones. After receiving notification that the package had been delivered to the incorrect address in Missouri--I live in Illinois--I contacted Walt's TV again. I spoke with the same representative who had previously told me he was processing the cancellation. He acknowledged our prior conversation, apologized profusely, and initially told me that the package was not supposed to have left their warehouse and that the error was on their end. However, after speaking with management, his position changed completely. I was told that my options were to physically go to the address where the package had been delivered and attempt to retrieve the headphones myself or contact Best Buy for a refund. I was then told that Walt's TV had "done their job" because they received the order and shipped it. That response was extremely disappointing. Walt's TV's own written correspondence also acknowledged that they took action regarding the incorrect address and later confirmed that return-to-sender/intercept requests were submitted on August 13 and August 14. I fully acknowledge that the incorrect address was originally entered on my order. I have never disputed that. The issue is what happened after I immediately identified the mistake and contacted the seller before fulfillment. Ultimately, Best Buy reviewed the order history and correspondence in detail. Their representative confirmed that I placed the order at 11:52:26 AM and notified Walt's TV at 12:29 PM. Most importantly, Best Buy confirmed that when I contacted Walt's TV, the order had not shipped and Walt's TV had not even created the shipping label yet. Best Buy ultimately issued me a full refund of $466.49. I appreciate Best Buy taking the time to thoroughly investigate the timeline and resolve the matter. Unfortunately, my experience with Walt's TV was very different. Mistakes happen. What bothered me most was not simply that the order was shipped. It was that I contacted Walt's TV promptly, was repeatedly assured that the order would be canceled, was initially told after the fact that the shipment should never have left their warehouse, and then had management change the position and claim they had done their job. Best Buy's own review ultimately confirmed there was ample opportunity to prevent this shipment--the shipping label had not even been created when I first contacted Walt's TV. Based on how Walt's TV handled this situation and their response after the mistake occurred, I would not purchase from this company again.

Al was knowledgeable, fast, efficient and friendly. He was able to schedule me in fast and knew…read moreexactly how to make the wired Ring doorbell work with the existing doorbell.

I found Al's Home Automation through a Yelp search when my Lorex home security system was having…read moremultiple issues with both the cameras and DVR. From start to finish, my experience was fantastic. Al was easy to reach, very responsive, and showed up promptly. When he came out, he went above and beyond to get everything working again, and I was amazed at how much he accomplished in just a few short hours. He even brought his adult daughter along to assist--she was so kind and together they made a great team. On top of the excellent service, his prices were extremely reasonable. Whether you're looking to install a new security system or repair an existing one, I highly recommend Al's Home Automation!