We had our annual HVAC check-up done today and I'd like to give a shout out to our service tech Zachary Jeffries. Very person and polite, but more importantly a very thorough and professional technician. We have been customers of A.B. May for the last 8 years and we have always had positive experience. They show up when they say they will and they do the job right the first time. We have used A.B. May for repairs to our HVAC and plumbing and for all our annual systems check ups. Never had a problem, never had a disappointing experience. read more

This company is without a doubt the absolute worst service company I have ever dealt with. From my initial mistake of accepting their bid to now trying to schedule my prepaid maintenance, they have been a disaster to deal with. Today I booked (so I thought) an appointment online. I received a call indicating that the first available appointment was 2 1/2 months out. This, despite the fact their booking site indicates appointments this week even (it's July 17 I had tried to book 8/7). When questioned about this the phone rep pleaded ignorance. The only good thing I can say is that I am approaching the end of my prepaid service agreement and I will definitely find a new provider when it does, if not sooner. 1 star is a big exaggeration unless you could put a minus in front of it. read more

PSA on ABMay home warranty: I've paid them for 10+ years and they used to be great. Since their recent corporate change, they keep quietly adding coverage exclusions customers were never told about. Latest: I needed a simple faucet replacement; something they've always covered. This time they had their plumber test for hard water and denied the claim when they found it. Pretty much every house in my area has hard water, so it's a built-in excuse to say no. This isn't the 1st time something like this happened with them, it was just my breaking point. It's clear the new strategy is to collect the monthly fee while finding ways to avoid actually providing service. Buyer beware. read more

I called them to schedule an appointment to get my kitchen sink fixed because it was leaking. The tech that came out knew what she was talking about and was very professional, but she wanted to do all this fixes that needed to be done and all I wanted was to get my sink fix. I don't like that they try to pressure you into getting stuff done that you don't need to get done right now, this is why I stopped going to them, but they were the only one that can come out asap. read more

We have annual service plan. Twice we've scheduled routine maintenance. Twice they've cancelled late in date after we've waited in their window of between 9:00am to 5:00pm. They advised they can reschedule our Spring maintenance for August 28th over 90 days out and not longer Spring. This place Suc$s so bad. Neal Harris was purchased by A.B. May it's sad this company is now a low quality company and not the top tier it once was. read more

Please don't fall for the ads This may me the worst company ever, they failed on the commitment they made We had shit in the house and They decided it was not an emergency read more

I have been a Gold tier customer for many many years. Lately the appointments I have arranged have been delayed or pushed back to another day. While the actual,work has been done well, the delays cause us a lot of inconvenience. When we plan on being home during the scheduled appointment time, we have to rearrange things to accommodate AB May rather than them complying with the time THEY actually set. This is not the type of customer service I believe we are paying for. read more

Bait and Switch and Complete Lack of Transparency I contacted AB May for a main sewer line rooter service that they openly advertise as $79 for up to 100 feet, a service I have used with them before. When my tenant reported sewage backing up into the basement around 2:00 pm. I called AB May immediately. I was told they could not come until the next day and that someone needed to be available between 8:00 AM and 5:00 PM. I coordinated this with the tenant, who stayed home all day. I even offered to compensate them for their time. When the technician finally arrived around noon the following day, he stated that yes, the main line needed to be rootered for $79.00 but that AB May now has a "new policy" for rental properties requiring a mandatory sewer camera inspection for an additional $150.00 before they would perform the advertised service. This $150 Charge was never disclosed when I scheduled the service. I was never told it was mandatory, nor was it mentioned anywhere on their website or advertising If this had been disclosed upfront, I would have called another plumber immediately. I spoke with dispatch and a manger, both of whom acknowledged the policy but offered no resolution, despite the failure to disclose the charge in advance. By that point, the technician had already left. As a result, the tenant went over 24 hours without being able to flush toilets, with sewage in the basement, and I was forced to hire another plumbing company on an emergency basis at a higher cost. If AB May wants to charge $229 instead of $79, that is their choice- but it must be clearly disclosed upfront. Advertising one price and refusing service unless an undisclosed add-on fee is paid in unacceptable. This experience was extremely disappointing from what is supposed to be a reputable company. transparency matters- especially in emergency situations involving health and sanitation. read more

I had a Gold level plan for years, went down to Silver. In the past, they were okay but only with certain techs. Other techs I had problems with them outright lying to try to get me to install a new HVAC. The old one I have works better than any of the new ones. Once the company sold and went corporate, everything has gone downhill. I am going to cancel. The only honest HVAC techs have been promoted to supervisor so you can't get them to come out. DONE WITH A.B. MAY! With the price you pay for a plan, you get really nothing in return. read more

I have an ABMay service plan and needed to have my garbage disposal worked on. The technician told me it needed to be replaced and that the cost would be $840. I was getting ready to go out of town and he was there so I agreed. Reviewing after the fact, but most the disposal and installation should have cost would have been $500. I have learned an expensive lesson and have cancelled my plan. I am writing so that others are not defrauded in the same way I was. read more

When I first signed up with AB May about 5 years ago, service was great and scheduling was fine. Over about the past year, I've been increasingly dissatisfied with the scheduling side of their process and the HVAC branch of their company in particular. The past 2 times I've needed to schedule--once for a repair, once for scheduled maintenance--they COMPLETELY WASTED my time. For the repair, I waited at home all day for two consecutive days, only to be told at 6:30pm they would not get to me that day. For maintenance I scheduled with them 6 weeks in advance and took off from work to accommodate, they told me at 11am they wouldn't be able to get to me that day and we had to reschedule for 3 weeks later. Their plan prices are exorbitant and simply NOT worth the money. I'm only holding on to my bronze plan for now since my 2 HVAC systems and water heater are under warranty with them, but the minute those warranties are up, I'm GONE! For those considering AB May because of their historical reputation: the good days are over, choose somewhere else for your home system needs! read more

Scheduled routine maintenance on a tankless water heater they had installed. On the day scheduled, they stated it would be sometime in a 9 (nine) hour window. After about 6.5 hours of waiting with no update on when it might be, I said I would reschedule for another day. A few days later, was given another 9 (nine) hour window. After about 4 hours that day, they stated they had high volume of "emergencies" and could I reschedule. So after over 10 hours of waiting on two separate days, I am frustrated with their service. They do NOT delay or complain about collecting my monthly "maintenance plan" fee. Very disappointed in their "service"! read more

I have given up on waiting for a promised callback from "the supervisor" concerning the offensive and incompetent tech they sent to my home recently, but I do notice 2 absolute lies from AB May just on this page. 1. Glen and Shirley P. have not owned the business for years despite the paragraph above. Since they sold it has become a joke, look at all the 1 star reviews. 2. Open 24 hours. They have an answering service that takes your number so they can call you back next day. Have been on the Gold plan for over 10 years, but since the company changed hands it is horrible. In the last 2 months I've had: A plumber not want to wait till the job was fully complete, so he forged my signature on the ipad authorizing the payment after he stormed out. That is a felony. A plumber's apprentice decide to rummage around the house "looking for the water shut off" instead of asking, throwing doors open and leaving them that way. An appliance guy persist that I answer a data mining survey about a bunch of useless details not connected to the repair. When I told him I didnt want to do the survey he insisted saying "Then I get in trouble." Today, same appliance guy returns to complete the work, asking me for tools that he doesn't have, and finally had to ask him to get off his phone yammering away during the entire repair. I work from home and don't care to hear about what he watched on TV last night. UPDATE: I tried to use the washer 10 minutes after he left and it is still broken. I called and dispatch said they cannot come back out today. The people running this business are either inept or completely uncaring. Update 2: Same tech returned and I pointed out that the agitator in the washer was not spinning, and he literally answered that the bottom part was. I said what about the top part, he says "yup, that's broke." Then I had to ask him to fix it, and he was already angry at having to return to fix the agitator, which someone with 30 years experience maybe should have noticed. While fixing it I had to repeatedly hear aboout how he has 30 years of experience, as if that was supposed to somehow mean that the agitator wasn't broken. Then I had to hear about how his truck was broken into, and his tools stolen, and how he didn't have insurance because it is too expensive. Needless to say I wanted him gone. Finally he left, then for some reason sat in his truck staring at my house for 15 minutes. I had to call dispatch and ask them to instruct him to leave the property. Bad mannered, poor tempered and argumentative all around. AB May is not the company they once were. Avoid. read more

Ever since Ab may merged, the service is terrible! It wasnt that great to start with thou. I have had a dishwasher that was leaking and they have been out over 6 times and cant fix it. Now it has damaged my hardwood floor under it. I have the gold warranty and have to pay $75 EVER time they come out to end up not fixing it! read more

Absolutely amazing and quick service. They were able to squeeze us in at last second for what I would consider a plumbing emergency. They came to our rescue. And super affordable. I initially requested Roto Rooter to come but when the guy showed up he asked for nearly $500. But Pake from AB May walked in moments later willing to do it for less than $100. They really saved the day as we weren't able to flush or run any sinks since the day before! Which is hard when you need to run water to wash bottles for a baby! Highly recommend!! read more

I was charged $495 to relight my water heater. Took 7 minutes and no tools.It only lasted 12 hours and then not working again. Complete rip off. DO NOT USE THEM - read more

needed a light hung. Ordered service. Came out and charged me 89.00 for an estimate. Never will I use them again.

They sent a young man out to redo some plumbing in my kitchen. He did some shoddy work, I complained and sent sent a supervisor out who agreed it was lousy work. They then said they would send a plumber out to fix the problem. I requsted it not be the same man. They said it would have to be the same man, but he would be with his boss for, "retraining". They sent the same man by himself. He did ok the second time around. I told him to have his boss call me. No one called. I called them and requsted they call me. No call back. In short, overpriced, lousy service. read more

Sales was non responsive, immediate failure of HVAC after installation, service good, refuse to give warranty despite repeated requests. Purchase, delivery and correctly working unit and warranty still unfinished after 9 months. read more

Our tech Brian Wynes was honest. We had another well known company out a few months go for same problem and got handed a 15k bid. We were lied to by this company. Brian Wynes explained every thing to us flow, pipes, risks etc, and he told us what to look for. All drains work and I signed up because of the tech for a $7.00 bronze plan. Good feeling to walk away from a honest man. Thank you Brian Wynes. read more

After being a gold home warranty holder for a few years I think it's time for a solid, honest, A.B. May review. The first thing you should know is that back in the day when A.B. May was started it was a family run business and had an impressive reputation here in the community. If you asked your friends who to call if you had any household issue, you can bet that AB May would be amongst the names of trustworthy companies out there to get the job done here in KC. I'm not sure when the ownership changed hands, but it's no longer owned locally and I've noticed some changes. Below I'll outline the good and the not so great. The good: * The employees: Over the course of the past eight years and two different homes, I've had countless AB May folks over to inspect heaters, plumbing, AC, and appliances. I can say with confidence that they all are in general kind and thoughtful people. They give good advice, and seem to do good work. * The work: It's hard to know for sure since I'm not a contractor, but it seems to me that when AB May comes out they do a stand up job. I haven't ever had anything break right after a fix, and I do find them to be trustworthy. The not so great: * I think my biggest grievance has been the cost. AB May has become EXPENSIVE over the past few years. I do think there is something to you get what you pay for, but I find their cost overall to be exorbitant. I know costs are going up, but I feel as if I get profiled for living in a nicer neighborhood, and if you don't lock in a price with them immediately they always try to charge you more. We recently went with another company to do our HVAC and it was more than half the cost of AB May's quote. * I think they instruct their employees to always, no matter what, try and replace or upsell you on something: Literally at every single system check it's the same thing "oh, you really need to replace xyz, want me to call a sales rep for you? If you book with me today you can save xxx but if you don't it could run you like 5k, but don't worry we can finance..." When I have someone out for a system check, I don't want to hear every single time that my house is going to break. I want to know if the HVAC is safe and operational. I don't want a hard sell on things. It honestly got to the point where I was really tired of hearing it this contributed to us cancelling our gold home insurance policy with them. * Their service plans don't offer much real value and they are hard to cancel: It used to be that with an annual plan through them you got a lot of benefit. Now, it seems even though I was paying them $70 per mo (I know, it's embarrassing!) they would still charge me for just about anything with very little to do discount. They'd be like oh, well we can absorb consultation fee if you get it fixed, and I'd be like well aren't I paying you money each month so I don't have to pay for you to come out? the value really went away for us quickly, and then there is the challenge of cancelling. There is no way to cancel on their website. So, you have to take time out of your day to call them to cancel. The woman on the phone was great (again they have pretty good employees), but it took me way too long to cancel and they managed to get even more money from me in the process. Overall: I think AB May is reliable and can be trusted but you will pay for it. I also think that all of their service plans are a racket and that if you have the time and energy to find a hyper local person you trust that can do the work you might end up saving tens of thousands of dollars over the lifetime of your home ownership. Thanks for coming to my TED Talk. read more

I continue to have problems with a brand new furnace installed in 2023. I can't get any manager who can make a decision to contact me back despite having followed their ticketing process. I am paying for a brand new furnace that does not work along with my silver plan. This company has horrible customer service and needs to get it figured out. read more

We have had a Gold level warranty with AB May for 16 years. Historically, we have had great service and quality repairs. That has all changed in the last year. Recently, our AC stopped cooling. We called on Monday night to cash in on our 24-7 emergency service. They scheduled an appointment for THURSDAY. They then bumped that appointment to FRIDAY. So 96-hour emergency service? Hard pass. We ended up calling another local AC company who had someone out within - I kid you not - 15 minutes. Their technician quickly fixed our problem (mice ate the wiring!) and then showed us how filthy our unit was, despite the annual cleaning AB May was supposed to be performing with their yearly checkups. When we called AB May to ask to speak to a manager, we were either hung up on or our phone calls were not returned. When we asked to have someone out to clean our unit properly, they booked us in their first available spot - JULY 22 (it's April 16). None of this is an acceptable service model, and no concern or sense of loyalty has been shown for us, despite our long-term relationship with this company. I am angry and disappointed and do not recommend this company to anyone until this service model improves. read more

We have had a platinum service contract for over 10 years. We will NOT be renewing it! We have stayed home from work for two days because we make an appointment and then they cancel. The last time they came out, they ended up breaking our new hot water heater and then had nobody to come out to fix their mess! I'm so incredibly irritated! They advertise 24/7 emergency services, but according to the guy on the phone, they really just have someone that answers the phone 24/7, not techs that work 24/7. read more

Oh so now AB May in kansas city trying to black male existing customers to pay for their $90 a month plan in order to have them come out and fix anything.My question is do you solely target older people that you know can't afford a $90 a month plan that your still going to charge more when you come out. This is sad an I'm not going to allow this.These companies need to be exposed for there wrong doing. read more

Purchased a GE washer from NFM 2/24. Had problem not draining or spinning 6/25. Contacted GE & they referred me to SquareTrade since they was the extended warranty. They outsourced Universal Appliance Repair & tech came & told me SquareTrade sent wrong parts & when parts arrive (usually overnighted) they would return. Over 2 weeks passed, never heard from them again, spoke w/ owner, office admin 1x each & they kept setting up appts for about 2 mos. No one ever would call back or show up on several scheduled appts. So I contacted GE again frustration & GE scheduled appt w/ their tech. Out sourced again to Bodwell Appliance Repair, tech came & said he was there to fix my dishwasher & I ask him if he meant washer. He looked at washer & made a comment he didn't realize it was a front loader & he would have to reschedule b/c it was a 2 person job & longer repair time of 3 hrs. Tech came back following week put parts on took about 1 hr & said it was up and running. Went to wash a small light weight blanket on Saturday & it was not fixed, still not draining or spinning water out. I called AB May and they scheduled tech to come within 3 days & he fixed my washer within 30 minutes. Said he was not charging me service call or labor. I am so grateful to the quality of service plus the knowledge, graciousness and professionalism of AB May & their reliable techs Highly recommend read more

Terrible service. Even with the most expensive plan, they can never provide same day service, and almost every issue we've had required multiple trips to resolve. They also try to charge for additional trips for the same issue, even when they don't fix it the first time. read more

7 repairs in 2 years on new AC. They can't tell you when a part is expected in, managers never call you back, and when you ask about using a unit they have in their inventory for your replacement they say they are just considering getting inventory. The company used to be good but I guess the new management really doesn't care about the customer and proved it by eliminating the customer advocacy department. Techs are good but they have no support to do a good job anymore. Sad. read more

Listening is a recommended skill set that should be required and expected of all employees in a company. As a new homeowner, I purchased an AB May home warranty plan as part of our closing process. we selected AB May because of experience and stability in the marketplace. What we got was a far different outcome. We to schedule an emergency visit as we had no air condition unit would not even turn on. When I scheduled the emergency repair for the next day I also asked if they could look at providing a bid to replace our HVAC system and it's entirety. Everything seem to be off to a good start. The next day the technician was a no-show. When I called I was told that I was scheduled as a replacement HVAC system not an emergency call. In fact it would take two technicians to manage my request. From my perspective, I didn't care if it took one guy or 10 guys, the primary purpose of my call was to schedule an emergency service. I was then told the next available opportunity would be Monday. I would need to sit another 36 hours because they failed to do their job. This did not make sense to me as how would they handle a normal emergency. The day before it was less than a 24 hour response. After hanging up the phone and evaluating the situation, my wife and I decided that we had made a poor decision choosing AB May as our home warranty provider. If this is how they respond, how can we trust them to respond in the future. We elected to cancel our appointment and find another HVAC company. Trying to cancel this appointment now became quite amusing. I tried to do it my telephone, but was instructed to go online to cancel the appointment . When I got online I could not find any means to cancel an appointment. But I could a way to schedule a second appointment. Which was the avenue and made remarks requesting canceled both appointments. About 30 minutes later I received a text asking for clarification on which appointment I wanted to keep. When I responded, customer service representative offered me a $89 discount for my troubles. Why would I want an $89 discount for a canceled appointment which I would've had a $75 deductible for the repairs (assuming they covered it). I was calling to cancel service not to ask for a discount. I then let the gal know that AB May missed out on a larger opportunity. She then insist ed that I was overpaying elsewhere without even knowing what my bid included. At the end of all of this, I asked for a refund of my home warranty policy. If the front office feels this much like a circus, I can't imagine what the backside of the house looks like. What could have been a great opportunity for AB May was spoiled because the person at the front of the process did not listen to the primary purpose of the call. It could've been resolved as this process went on if somebody took some ownership, instead of pushing the ball down the hill. read more

we setup a time to look at our dryer which was not working they kept informed on status saying all technician were busy and they would be late. we got a text from the technician saying he was on his way . he showed up checked the dryer and stated it was the control board and he would get an estimate. it was 560 and my wife asked if this was something we could do ourselves. he said yes then would not provide any other info (like the part number or model ) which we we knew he had. all he said was part not made anymore and do not get it from Amazon or eBay because they are not reliable. he would not say were he was getting part from or anything. He said would be 89 for the call and left and was very rude. we were able to find the part when we opened up the dryer it was on the part and change it ourselves in 15 minutes for 180. it was like minute we asked about doing it ourselves he shutdown and was rude read more

AB may put in new furnace, AC, and tankless hot water 6 years ago. I fought with them for months about the wrong size furnace but they refused to fix it. We have had the water heater fixed 3 times, it runs cold every couple weeks, something they said wouldn't happen. The AC went out 1 day ago on one of the hottest days of the year. MVP came out and had to fix mistakes that AB May made in installation by cutting corners. Things should not break after barely 6 years. Stay away from AB MAy and join the preferred clients at MVP for $15/month. read more

I called A B May on 27 January 2025 about a slow draining kitchen sink. I was told they would be here on 28 January between 8 AM and Noon. They kept pushing back the appointment until at 4:15 I got a a text canceling and wanting to reschedule. They wanted to come 29 January and had a 5 hour window (12 - 5 PM) for me to sit around and wait for them. I do not feel this company values my time and they are not very good at scheduling. I have opted to find a more reliable company. read more

Awful service. They came out 3 different times to figure out why my unit wasn't getting power. The 3a amp kept blowing. After the third time, I reached out to them telling them how dissatisfied I was and they stopped replying. I was able to go on YouTube for 5 minutes and figured out the problem. Never will recommend or use this service. I'm astounded how bad this was. read more

They have and continue to always provide us with great service! Ammon Carney was our most recent technician and he was amazing!

In last month, I've had HVAC, electrical, plumbing, and drain evaluations. The technicians: Spencer, Antonio, Jacob, Pake and Brian N. were thorough, knowledgeable, and listened to my concerns before addressing. I'm pleased and appreciative. Also, Service Advisor, Jessica, came to talk about HVAC options when system needs to be replaced. She is stellar. Jessica is quite knowledgeable, answered my many questions, and educated me about the options I have. Thank you for providing high quality staff such as the folks named above. Color me very appreciative! read more

Absolutely Unbelievable. I made an appointment two days ago for service and at 3:00 in the afternoon a text message comes through that they can't make it today. Total disrespect for my time. I will never do business with this company. Zero stars if I could. read more

If there was a way to give zero stars, we would do it. Two weeks ago, I called and set-up service to run a new water line for a new refrigerator. We have the silver plan, so I let the person know what was happening. We needed to bring the line up to code in our older home and get a new turn off valve. The scheduler said no problem, "We do that all the time." Fast forward to today. The technician comes and announces that he doesn't have the parts to run the line. He asks my husband, "Why do you even need a new refrigerator?" Then, he asks if there is a "box" behind the refrigerator. My husband reminds him that HE is the plumber and should know this information. The technician plops down at our kitchen table and proceeds to try to sell a reverse water osmosis system and soft water system for $4000 which seemed kind of ridiculous because we didn't even have the correct water line. He says that it will cost $910 to run the new line. My husband reminds him that we have the silver plan, and he stated that a new, up-to-code water line is an addition and not fixing an existing problem. Our thought was that it was indeed a PROBLEM because it wasn't up to code, and we wanted it fixed. Well, guess what? He left without touching any plumbing and without so much as a sorry. We had a refrigerator delivery scheduled for the next day and were left stunned by the lack of customer service decorum. When we called to complain, we were told all the right things: someone will call, we will escalate this complaint, we're talking to his supervisor etc. Needless to say, our relationship with AB May came to a quick and decisive ending. If you are looking for plumbing service, don't even think of AB May. They don't stick to the terms of their leveled plans, and offer little or no problem-solving assistance. Terrible customer service with no follow-through or resolution. Terrible technician and service. Just avoid the headache and go with a different company. read more

I requested for a toilet to be replaced and had the new there for them to install. When I called to schedule I was told it would be $89. However, when the tech arrived they said that the $89 was just the scheduling fee to review. Instead it would be $700 for a simple install. Even though I didn't have them install, was still charged the $89. I had used them before for furnace and while the installers did a good job, their sales team forgot to do key things they said they would so the install could get scheduled. Not using again. read more

I have been with A.B. May for over 25 years. They stand behind their work and always put the customer first. Recently, I had an issue with the Heating/AC system that was installed 3 years ago and regularly inspected/maintained by AB May. There was some some moisture damage in the house, as a result of a maintenance issue I did not discover until it was too late. A.B. May quickly came out and made some product recommendations on how to avoid this in the future and I quickly complied with those recommendations. Additionally, they took it upon themselves to make the wall repair. This is truly 'First Class Customer Service'. I would recommend them to everyone. Hard to put a true value on their services, this is truly a quality company. read more

Really just a company ran that looks to install the cheapest equipment along with offering some of the worst warranty packages possible. Had a warranty purchased by the previous home owners and it covered basically nothing. When the one thing that was covered, the AC unit, went down, it still cost $4000 to have replaced. A week after it was replaced the contractor went out so they came out and replaced it. Here we are a year later and the contractor went out yet again, but they were unable to come out and fix it so I had to spend another $400 to have Anthony heating and cooling (great people) come out and replace it. Loved how right after a year the same junky part failed and they magically were unable to help with a 90 degree house and a pregnant wife in it. Avoid this company at all costs, unless you're selling a house and want to saddle the new owners with a cheap warranty. read more