Go here for dog training and boarding!…read more This is my favorite location of this brand. The dog trainer Tracy is the best. I took my dog there from puppy training to tricks! The value and time options are great for everyone. The boarding is also the best price for the area. I understand the indoor play area is small, but the boarding rooms are large and can fit 2 medium dogs comfortably. I enjoy taking my pup to the playdates that gets them some extra playtime, a special treat, a toy, and a picture to take home. The store is always fully stocked and has the best products that last. For example, the Arcadia Trail Year-Round All-Terrain Dog Booties and the yard leads are quality products. The store is extremely bright and the dogs may be overwhelming for some. There is a lot of accessible parking but the restroom is tucked away in the very back so that can be a hike to get to.

I really like this location from the pet grooming to picking up toys and goodies…read more They have lots of items in stock so I'm never worried about them not having an item. With the exception of small crickets from time to time but usually fully stocked. The staff is always friendly and my dog loves it here.

Maybe this is our ignorance - but this location refused to take our $100 bill because it was "the…read moreold version". We were told that they do accept cash & new $100 bills, but it's store policy to refuse old bills because they are "easily replicated". The money was never taken out of our hands, and we asked if they had a pen to check the bill like any other place. They said yes but still refused to take it. We were sort of taken aback. I have never heard of this and I've never been told this anywhere else

Friendly service and quality dog treats! My doggos love love love all of their fresh baked treats.read more

We love buying our dog food, treats, and toys from here. The staff is the best around and can help…read moreanswer all your questions. From dogs to fish, this place has all your indoor pet needs. We love the dog treat bakery options. The play on brand of toys last long and have very vibrant colors so you and your pet can see them in dim light! This place is very accessible and if you need help with an item on a shelf just ask the staff. This place is animal friendly so you may see a little friend shopping with you. They also have a self wash station you can use anytime and clinic on the weekends.

I've passed this pet store several times and finally decided to stop in…read more OMG I fell in love. First the staff is so nice. Asked if we've been before then explained things to us about the store. As we walked around and had additional questions based off what we observed, staff was available and answered our questions and then some. This place has so much to offer. I created a member account and this will now be our go to pet store.

This office must have all of the rogue vet techs and veterinarians of St Louis. I have never seen…read moresuch a collection of bad attitudes in one vet office in all my life. Thankfully I never have to deal with their rudeness or incompetency ever again. Pick another vet where they treat the pet and pet owners equally nice. Definitely avoid at all cost.

Women here make both my dogs and me feel like part of the family when I am there. It feels like…read morethey love being there and they understand the service they provide. I appreciate their conservative approach to care while still providing all that my dogs' needs.

Dr. Nelson at the WILDWOOD location. AMAZING. My baby Waffles, had a seizure. We called at least 10…read more+ vets on a Sunday- she was the only one willing to see us. Waffles has a fracture in his lower spine - originally when we took him in, back hine legs were immobile. Today we came to see him. WOW! The treatments and work they did just in 1 over night stay, he was already in such better shape! The staff was SO KIND even at 10:30 at night, after dealing with patients all day and they still had compassion after such a long day. So so kind and we are so grateful for Dr. Nelson! Absolutely one of the best vets we have ever been too!

Unfortunately we will not be going to fox creek anymore after our experience and I urge you to go…read moresomewhere else. Our dog had an interesting case that involved stitches in his tail. After a few weeks we went in for a wellness check & for them to take his stitches out. Again... we thought everything was good. They charge for unnecessary things on the bill which was whatever. We just wanted to make sure our dog was taken care of no matter the cost but they seem to use that against you. We noticed there was a stitch left in so we quickly take him back up there in hopes they would get them all out this time.. Flash forward a few weeks of him "no longer having stitches" and we see there's a few still in there... we're a bit upset that they missed them especially since it's practically healed now & we took him up a 2nd time to get them out. So we call and say they missed a few & she quickly cuts us off and say "this happens sometimes" ... I'm sorry this what? It shouldn't happen at all. Sounds like negligence & bad vet techs trying to work quickly to get more $$$ out of us. Seems like they can only handle small incidents with your animals. If it's something serious maybe go somewhere else. If you like mistakes, having to take your pet up multiple times, or like spending LOTS of money come here !! We sure don't so we'll be taking our business elsewhere. *we did take him to the kirkwood location one time in between visits at Manchester & kirkwood gave us a better experience just that one time than Manchester has this entire time. They're nicer & kirkwood will actually listen to you instead of cutting you off as you speak*

Called to make sure it was ok to get a dog wash. Head there within 5 minutes and am told it's not…read moreopen and the last groomer had left so you can't use their self washing station??? Will absolutely not be coming back here. Ridiculous.

The workers both walked right by me at the register and I rang their doorbell at the front because…read morethey don't have eyes that can see me at the register. I waited 30 minutes for crickets that could have taken 5 minutes!!!! HORRIBLE CUSTOMER SERVICE!!!! THEY ONLY CARE ABOUT PUTTING THINGS AWAY!!!!

We booked Cowboy Critters for my daughter's 2nd birthday party and they were amazing! It was very…read moreeasy to book online, they were easy to get a hold of for anything we needed and the event went very smoothly. We will definitely recommend them to anyone looking for an event or fun party idea! My only recommendation would be if you add the food for the animals to bring a lot of quarters. I bought a roll of $10 thinking it would last most of the party and it was gone in 10 minutes. Also big shout out to Melody! She was very patient with the kids :)

Cowboy Critters did an amazing job with our petting zoo. The animals were beautiful and clean…read more Melody was awesome!

So this was my Google review that somehow no one can see: We bought a bunny January 17, 2025 we…read morebought her everything she needed and more. She had plenty of room to play and be a bunny. She seemed to be perfectly fine last night at bed, but this morning she was dead in her cage!!!! After just 8 days. I reached out to Petland and spoke to Zach. He is the manager there that was there when we had purchased our bunny. He asked me to bring the bunny up when I got there. I had to call some 877 number. Tell them what had happened let them know. We just want a replacement bunny. I had my receipt and everything. I was then asked if I had a warranty I was never told of a warranty not one time while purchasing this rabbit and the Manager Zach knew that I wasn't offered one, he had no issues swapping out the bunny, but resolution told the store they couldn't do it because I didn't have a warranty, even though it was their fault I didn't have a warranty cause I didn't know one existed so not only did they sell me a sick rabbit that I only had for eight days but they did nothing to compensate me and my kids for our rabbit only living eight damn days!!!!!! My autistic son found the bunny dead an Zach helped me cheer him up he originally didn't see a issue swapping out the bunny but his hands were tied. All of it could have been avoided had they went over the warranty part with me and my kids I wld have gotten it and all, but even tho they didn't do their job I got screwed out of the money I spent for a bunny that died 8 days later Petland dont care about their customers or the pets they sell to them it seems to me they only care about rushing the transaction because had it not felt rushed we could have not gone thru the shit we been thru. Zach the manager is amazing and I know for a fact he would have done the right thing but the company did not allow him to. *****reply to the response below my review since you can't reply I will add to this***** I was told several different things at this point. I was told the vet was coming today and we would have answers by this evening and still nothing. I don't see how me not having a warranty holds any weight if it was not offered to me for one and for two it is truly a shame that the people that work in the store have to take the brunt of the crap because as customers can not get real answers or be compensated correctly and we have to go thru some 877 number instead of a face to face interaction when in only 8 days their pet dies! I have raised rabbits since I was a kid and never have we had one pass in 8 days, she wasn't eating much when we brought her home she seemed ok the night before the next day she was gone I had my receipt you can clearly see I bought everything the store suggested for her then went and bought even more stuff else where was doing all the things they suggested to do but she died in 8 days. I have to deal with the emotional trauma that my special needs son is going thru finding her dead and the financial burden of being out of the money for her but guess that don't matter right? Everyone tells me something different when I call, and it's a bigger run around each call. Oh and as for the vet exam even if they find something seeing the reviews I wish I wld have looked at prior to purchasing her it seems to me they are not gonna be completely honest seeing how they are handling me and my family already. When I asked for the vet report on her they said that the bunnies don't get vetted so riddle me this why not inform customers of that before purchase? Because they won't purchase right? In the state of Missouri you are suppose to have all animals vetted. This experience has traumatized my children and I wish I wld have seen the reviews before I purchased because I wldnt have because the bad reviews alone speak for themselves. So until this is made right I am leaving reviews on all platforms on our experience to educate others on how me and my family was handled. Shortly after I posted the review they reached out to me Said the bunny died from natural causes, and said I was banned for slander in the reviews even tho it's not slander it actually happened and the new bunny we got from there has a warranty on her I made sure to get one, so how does that work? Below are the pics of the first bunny we got from there I wish I would have took her to a vet before we turned her body over to them. The video below is the bunny that passed just 8 days after we got her

We bought a Saint Bernard August of 2024. Talked them down to 3,200 for him. We did all of the…read moresteps we were told to ensure if anything happened to him health wise we would be covered or taken care of. Please check when you buy them they are health tested. Our puppy is 9months old wasn't tested for anything. He now has one of the worst cases of hip dysplasia my vet has seen and they are appalled it's in a puppy so young. We caught this at 5.5 months old. Our puppy can't run play or do anything a normal puppy can, he chooses to lay in his kennel all day (open of course) we submitted a claim over 3 weeks ago and gave them all info they needed within 30 minutes. They asked for vet access and were given that the very next morning. We are just being told they are reviewing our case. They are wait for the sellers to give the owners the "money we paid for our Saint Bernard" before they follow through. As of now if they sellers don't pay the owners of this location won't be honoring the contract and we will be getting legal counsel involved. I don't recommend getting a puppy here. You never talk to the owners nor are shown any type of empathy over a puppy they should've ensured was healthy. This isn't our first purchase with them either. We were guaranteed an answer within 2-4 weeks now they are going around the bush about what will even be honored. ( hip dysplasia is 1000% avoidable if proper health tested. It is something that can only happen through genetics.) we didn't even own our puppy a month before he started showing signs. We got his official diagnosis November 2024 and now we're looking at a 10k plus surgery he isn't approved for until he's 2 for just one side and he needs a double hip replacement. all we can do is keep him on meds to be "comfortable" which he still isn't. This puppy can barely walk he falls down steps (2 steps) he can barely get up on his own and his back legs are completely useless. He can't bare any weight on them or he collapses. Not to mention screams and cries in pain all day. Let's not forget to mention his humped back ( he has spinal issues as well) he has all of his boosters went to the vet in the time frame we were given when day of purchase.

Staff has magical properties because my jerk dogs love them! We've taken our dogs there for a few…read moreyears and we've seen them perform miracles handling our persnickety pets. We've also seen some pretty sad moments with other people and their pets where goodbyes are being said and they have handled that with the utmost dignity and kindness. And that's just from a third party perspective. I would recommend this vet facility any time, any day, for anyone (except for herp people. Cuz they don't treat turtles. Boo.)

This is my dog's primary vet--always great, comprehensive care received there. From the age of 6…read moreweeks to having a neuter surgery there last week, he has received exceptional care. I highly recommend Banfield in Ballwin.

They had exactly the Christmas gift tags I was looking for after visiting 3 other stores. The…read moresales person was impressively friendly as I'm new to the area. Will definitely recommend and go back!

Came in because I happened to have my dog with me and I wanted to get a treat for him before we…read morestood in line at the UPS Store next door! Cute shop that is dog-centric with a much smaller selection for the kitties. The worker was very knowledgeable and we talked about "talking buttons" for a while. (Her dog uses them successfully!) Got a treat for my pup, which he quickly devoured.