Maybe this is our ignorance - but this location refused to take our $100 bill because it was "the…read moreold version". We were told that they do accept cash & new $100 bills, but it's store policy to refuse old bills because they are "easily replicated". The money was never taken out of our hands, and we asked if they had a pen to check the bill like any other place. They said yes but still refused to take it. We were sort of taken aback. I have never heard of this and I've never been told this anywhere else

Friendly service and quality dog treats! My doggos love love love all of their fresh baked treats.read more

We love buying our dog food, treats, and toys from here. The staff is the best around and can help…read moreanswer all your questions. From dogs to fish, this place has all your indoor pet needs. We love the dog treat bakery options. The play on brand of toys last long and have very vibrant colors so you and your pet can see them in dim light! This place is very accessible and if you need help with an item on a shelf just ask the staff. This place is animal friendly so you may see a little friend shopping with you. They also have a self wash station you can use anytime and clinic on the weekends.

I've passed this pet store several times and finally decided to stop in…read more OMG I fell in love. First the staff is so nice. Asked if we've been before then explained things to us about the store. As we walked around and had additional questions based off what we observed, staff was available and answered our questions and then some. This place has so much to offer. I created a member account and this will now be our go to pet store.

20+ Years as a client, Can't say enough how Great they are! Happened to see the crazy review from…read moreAnn C. and can't say how wrong she is. First, Dr. Steinberg is the vets name and he was trained in Germany. I moved to West County from Ohio over 20 years ago, and was referred to Dr. Steinberg from another Bearded Collie owner. He is a wonderful vet and a nice person. His staff has always been very courteous and professional, and have treated my dogs with absolute kindness. Dr. Bender is equally competent and thorough, and it truly says a lot when I tell you I feel just as comfortable with either Doctor. Bearded Collies are not a common breed and have some particular sensitivities to some medicines. Dr. Steinberg has always been aware of these potential problems without my mentioning it, which just adds to my comfort level. I know a lot about Doctors- my father is a prominent Pediatrician in Ohio, with a 6 doctor practice, and I worked over 10 years in that office during summer breaks. I find many similarities in the qualities between vets and pediatricians- neither of them have patients that can communicate their problems! My father is a very straight-forward and common sense kind of doc, and I know if he were a vet he would be very similar to Dr. Steinberg! I used to be surprised at getting a follow up call to see how my sick dog was doing, but this is standard operating procedure for West County Animal Clinic. This always gives me an opportunity to ask any small questions that may have come up during the recovery process. Some vets are more interested in making money, than they are in helping their patients, and I have never felt either of the vets here were padding the bottom line. The focus has ALWAYS been on what is the highest quality of care that can be provided to help my dog. One of the best examples was with my first Beardie, who at 8 yrs old developed an abcess in his prostate. Dr. Steinberg suggested I take my dog to Mizzou's Animal Hospital in Columbia, MO. I asked if he couldn't do the surgery in his office, to which he responded he felt it was in the dogs best interest to bring him to Mizzou. I did take my dog, Howie, to Mizzou and they really saved him. He died twice in the ICU and had to receive blood transfusions, clotting factor, and be revived twice. When it was all done, the Mizzou vet told me I was VERY lucky- most vets try to do this surgery themselves and then the dogs end up in Mizzou anyway, and by that time they are too weak to survive the ordeal. I personally credit Howie's living another 5-1/2 years to Dr. Steinberg's expert advice. If you want the best straight-forward medical care for your pets, this is the place to go!

This office must have all of the rogue vet techs and veterinarians of St Louis. I have never seen…read moresuch a collection of bad attitudes in one vet office in all my life. Thankfully I never have to deal with their rudeness or incompetency ever again. Pick another vet where they treat the pet and pet owners equally nice. Definitely avoid at all cost.

Unfortunately we will not be going to fox creek anymore after our experience and I urge you to go…read moresomewhere else. Our dog had an interesting case that involved stitches in his tail. After a few weeks we went in for a wellness check & for them to take his stitches out. Again... we thought everything was good. They charge for unnecessary things on the bill which was whatever. We just wanted to make sure our dog was taken care of no matter the cost but they seem to use that against you. We noticed there was a stitch left in so we quickly take him back up there in hopes they would get them all out this time.. Flash forward a few weeks of him "no longer having stitches" and we see there's a few still in there... we're a bit upset that they missed them especially since it's practically healed now & we took him up a 2nd time to get them out. So we call and say they missed a few & she quickly cuts us off and say "this happens sometimes" ... I'm sorry this what? It shouldn't happen at all. Sounds like negligence & bad vet techs trying to work quickly to get more $$$ out of us. Seems like they can only handle small incidents with your animals. If it's something serious maybe go somewhere else. If you like mistakes, having to take your pet up multiple times, or like spending LOTS of money come here !! We sure don't so we'll be taking our business elsewhere. *we did take him to the kirkwood location one time in between visits at Manchester & kirkwood gave us a better experience just that one time than Manchester has this entire time. They're nicer & kirkwood will actually listen to you instead of cutting you off as you speak*

This vet hospital was a life saver! I was checking my dog into boarding at a local kennel when I…read morerealized he was just past the due date for shots. My mistake for not realizing sooner. It was a Sunday night and I was leaving the early the following morning and the kennel would not take my dog. THANKFULLY Fox Creek was OPEN and could get him in! It was such a relief. The staff was kind and welcoming to us. Highly recommend them if you need animal care. BTW, in case this ever happens to you, 24-hour emergency animal hospitals don't provide vaccinations. So many lessons learned and prayers answered!

Me and my girlfriend were at Petco today and interested in getting a tortoise. When we went to…read morecheck the little guy out, we saw him accidentally flip himself on his back while in shallow water. He was struggling to get back into his feet, and we feared he could get exhausted and drown. When we told a worker about it, and directed said worker over to the poor little guy, the worker laughed and then proceeded to walk away. Fortunately the tortoise was able to get back onto his feet, but it took at least 10 minutes of him struggling. We were very worried for him, and seeing the workers not care was genuinely heartbreaking. Please do better.

Called to make sure it was ok to get a dog wash. Head there within 5 minutes and am told it's not…read moreopen and the last groomer had left so you can't use their self washing station??? Will absolutely not be coming back here. Ridiculous.

This was a wonderful petting zoo and pony ride experience for my daughter's birthday. The "unicorn"…read morewas really great. All of the kids had a blast! Chloe was wonderful and did a great job of engaging the kids and making sure they were comfortable with the animals. Would highly recommend!

We booked Cowboy Critters for my daughter's 2nd birthday party and they were amazing! It was very…read moreeasy to book online, they were easy to get a hold of for anything we needed and the event went very smoothly. We will definitely recommend them to anyone looking for an event or fun party idea! My only recommendation would be if you add the food for the animals to bring a lot of quarters. I bought a roll of $10 thinking it would last most of the party and it was gone in 10 minutes. Also big shout out to Melody! She was very patient with the kids :)

So this was my Google review that somehow no one can see: We bought a bunny January 17, 2025 we…read morebought her everything she needed and more. She had plenty of room to play and be a bunny. She seemed to be perfectly fine last night at bed, but this morning she was dead in her cage!!!! After just 8 days. I reached out to Petland and spoke to Zach. He is the manager there that was there when we had purchased our bunny. He asked me to bring the bunny up when I got there. I had to call some 877 number. Tell them what had happened let them know. We just want a replacement bunny. I had my receipt and everything. I was then asked if I had a warranty I was never told of a warranty not one time while purchasing this rabbit and the Manager Zach knew that I wasn't offered one, he had no issues swapping out the bunny, but resolution told the store they couldn't do it because I didn't have a warranty, even though it was their fault I didn't have a warranty cause I didn't know one existed so not only did they sell me a sick rabbit that I only had for eight days but they did nothing to compensate me and my kids for our rabbit only living eight damn days!!!!!! My autistic son found the bunny dead an Zach helped me cheer him up he originally didn't see a issue swapping out the bunny but his hands were tied. All of it could have been avoided had they went over the warranty part with me and my kids I wld have gotten it and all, but even tho they didn't do their job I got screwed out of the money I spent for a bunny that died 8 days later Petland dont care about their customers or the pets they sell to them it seems to me they only care about rushing the transaction because had it not felt rushed we could have not gone thru the shit we been thru. Zach the manager is amazing and I know for a fact he would have done the right thing but the company did not allow him to. *****reply to the response below my review since you can't reply I will add to this***** I was told several different things at this point. I was told the vet was coming today and we would have answers by this evening and still nothing. I don't see how me not having a warranty holds any weight if it was not offered to me for one and for two it is truly a shame that the people that work in the store have to take the brunt of the crap because as customers can not get real answers or be compensated correctly and we have to go thru some 877 number instead of a face to face interaction when in only 8 days their pet dies! I have raised rabbits since I was a kid and never have we had one pass in 8 days, she wasn't eating much when we brought her home she seemed ok the night before the next day she was gone I had my receipt you can clearly see I bought everything the store suggested for her then went and bought even more stuff else where was doing all the things they suggested to do but she died in 8 days. I have to deal with the emotional trauma that my special needs son is going thru finding her dead and the financial burden of being out of the money for her but guess that don't matter right? Everyone tells me something different when I call, and it's a bigger run around each call. Oh and as for the vet exam even if they find something seeing the reviews I wish I wld have looked at prior to purchasing her it seems to me they are not gonna be completely honest seeing how they are handling me and my family already. When I asked for the vet report on her they said that the bunnies don't get vetted so riddle me this why not inform customers of that before purchase? Because they won't purchase right? In the state of Missouri you are suppose to have all animals vetted. This experience has traumatized my children and I wish I wld have seen the reviews before I purchased because I wldnt have because the bad reviews alone speak for themselves. So until this is made right I am leaving reviews on all platforms on our experience to educate others on how me and my family was handled. Shortly after I posted the review they reached out to me Said the bunny died from natural causes, and said I was banned for slander in the reviews even tho it's not slander it actually happened and the new bunny we got from there has a warranty on her I made sure to get one, so how does that work? Below are the pics of the first bunny we got from there I wish I would have took her to a vet before we turned her body over to them. The video below is the bunny that passed just 8 days after we got her

We bought a Saint Bernard August of 2024. Talked them down to 3,200 for him. We did all of the…read moresteps we were told to ensure if anything happened to him health wise we would be covered or taken care of. Please check when you buy them they are health tested. Our puppy is 9months old wasn't tested for anything. He now has one of the worst cases of hip dysplasia my vet has seen and they are appalled it's in a puppy so young. We caught this at 5.5 months old. Our puppy can't run play or do anything a normal puppy can, he chooses to lay in his kennel all day (open of course) we submitted a claim over 3 weeks ago and gave them all info they needed within 30 minutes. They asked for vet access and were given that the very next morning. We are just being told they are reviewing our case. They are wait for the sellers to give the owners the "money we paid for our Saint Bernard" before they follow through. As of now if they sellers don't pay the owners of this location won't be honoring the contract and we will be getting legal counsel involved. I don't recommend getting a puppy here. You never talk to the owners nor are shown any type of empathy over a puppy they should've ensured was healthy. This isn't our first purchase with them either. We were guaranteed an answer within 2-4 weeks now they are going around the bush about what will even be honored. ( hip dysplasia is 1000% avoidable if proper health tested. It is something that can only happen through genetics.) we didn't even own our puppy a month before he started showing signs. We got his official diagnosis November 2024 and now we're looking at a 10k plus surgery he isn't approved for until he's 2 for just one side and he needs a double hip replacement. all we can do is keep him on meds to be "comfortable" which he still isn't. This puppy can barely walk he falls down steps (2 steps) he can barely get up on his own and his back legs are completely useless. He can't bare any weight on them or he collapses. Not to mention screams and cries in pain all day. Let's not forget to mention his humped back ( he has spinal issues as well) he has all of his boosters went to the vet in the time frame we were given when day of purchase.

Bad customer service and the front desk lady was condescending. They messed up my payment plan and…read moreI owed over 1K because of their mistakes. Would never recommend anyone to go here.

Staff has magical properties because my jerk dogs love them! We've taken our dogs there for a few…read moreyears and we've seen them perform miracles handling our persnickety pets. We've also seen some pretty sad moments with other people and their pets where goodbyes are being said and they have handled that with the utmost dignity and kindness. And that's just from a third party perspective. I would recommend this vet facility any time, any day, for anyone (except for herp people. Cuz they don't treat turtles. Boo.)