we have been customers of Kennelwood for over 25 years. We greatly appreciate the kind staff,…read morewhether they be camp, boarding, grooming, or training. The customer service at the front desk are fantastic to work with too. they have done a great customizing with my shelter dogs, and all of my dogs have been so excited to go up there every day.

They are so patient with my dogs and my dogs always come back looking adorable and smell great…read more Plus, they are very reasonably priced.

We've used Camp Bow Wow before in Arizona, and loved the experience then - never had any issues and…read morethey loved our pup so much. Because we are needing to board our little guy for a bit, we had to do a trial day to see how he was going to do. And he did great, lol. We watched on the live feed how uninterested he was in doing dog things and just lied down with two other puppies. We then booked him a two night stay, and upon pick up, he was ready to go! We opted for him to get a bath before our scheduled pick up so he was nice and fluffy for us! Daetheon was very helpful and cordial! He let me know his experience with my little guy. We like the team so far here and look forward to more playtime here!

I wish I could leave separate ratings for grooming and daycare. So please know they are two very…read moredifferent things. First, the very bad: the grooming. (This happened in June but I'm just now getting this posted.) Our household currently has three doodles. We had an appointment scheduled to take all of them at the same time. I talked to the groomer, who said that she was fine with it, and that would be a full day's grooming for her. We dropped off the dogs, and the groomer didn't show up. CBW was VERY NICE about it. They finally reached the groomer, who rescheduled the groomings for another day. CBW also offered to do the groomings at no cost, which was very generous. We took the dogs back the next week. When we got them home and looked them over, we were extremely disappointed at the quality of their cuts. They were so uneven and choppy. One of the dogs apparently hadn't been finished as her face wasn't done. Another dog didn't really seem trimmed at all. None of them had their nails done. I ended up talking with the manager about the poor quality of the cuts. Fortunately, we hadn't had to pay for the cuts. I would never return there for a cut nor would I recommend them as long as the groomer whose name starts with D is working there. Even if the grooming was free. (I ended up grooming all three dogs myself.) Now the very good: the daycare seems to be very good: our three dogs have spent just one day there so far (we will take advantage of their service more) and two of the three thoroughly enjoyed it. Dropping them off and picking them up was easy, with convenient parking. Our dogs did well. The tiny introvert just sat under a cubby hole most of the time, just like she does at home. Later, when fewer dogs were around, she did come out a bit, which was a good sign. CBW has cameras on so you can obsessively watch your puppers all day (except on rest breaks) which is cool. Our doggos came home happy and tired. We will definitely be taking them back, and I think even the little one will enjoy it, although she'll never admit it. They do have a calendar of special events and days where dogs can get a bath for a discount.

Horrible front desk. Rude, unprofessional, not friendly at all. They used to be so good, don't know…read morewhat happened, different management? ‍

This place used to be amazing and I recommended it to everyone.... Now - pathetic service, HORRIBLE…read morecustomer service, waited an HOUR to be seen for my appointment, when checking out, the price I was asked to pay was $300 MORE than the estimate I signed when I walked in, and the gal at the desk could not have been less interested in doing her job or showing any kindness. I will be looking for another vet!!

I've boarded my dog at various places over the years. This is the first place that I felt like he…read morereally enjoyed himself. He likes playing with other dogs and he got a bath before I picked him up.

I would like to recant my earlier review. Raul from corporate reached out to me and went above and…read morebeyond to make I knew that my experience was not typical and apologized. He refunded my board fee and was incredibly nice and understanding. As I mentioned in my earlier review even after that experience I will continue to use them as the only place I will take my baby but now would never consider taking her anywhere else.

I have used this kennel for years, before they moved to the new location. I have never had any…read moreissues, my dogs loved coming here, smelled great, and their bedding was always clean and ready at pickup. I recently boarded my dog here and what a mess. The old employees, 1 older lady and 2 young sisters no longer work here, and the new employees have zero respect for the animals they care for. I started to question if i should leave my dog when the 1st impression was a stong smell of urine before i had even opened the door to enter the building, I eventually let it go and figured it was early morning( around 10am) so cleaning was still be done. Inside the office there was food scattered around the desk and floor- human food, and 2 very young kids, maybe 4 and 6/7 running around, up to my dog, opening the doors and the employee im assuming was their mom kept stopping my check in and yelling at them to get in the kitchen, the check-in took about 20 minutes due to this, at this time i was not asked for shot records, if my dog needed any medication, had any food or personal items, she just grabbed the leash and dragged her into the kennel area. After she finally returned (kids still running about, even in to the kennel area) I had confirmed my pick up date and asked for her to be bathed, i was told she would add it and felt rushed out the door. I returned 5 days later for pickup and again when i walked towards the front door i was overcome with a strong urine smell before opening the door, this time I came at 3pm, more then enough time for cleaning to be done. I waited at the desk for the same employee that was there at drop off to come to the desk, she exited what i assume was the kitchen as the 2 kids followed her out, again running around as she yelled at them to get back in the kitchen. I had to repeat 3 times who i was there to pick up as she was distracted by the kids, i asked if she had any food left and if she had her bath, i was told i dont know about the food and she had her bath that morning. I was not given any left over food or container, i was basically thrown my leash as again the kids were running around, i didnt ask questions i just too my dog and left. Once in the car i was hit with a smell of urine, and a fruity smell, my dog felt dirty and had dried urine on her belly and back legs. Im guessing the fruity smell was a perfume to cover the urine smell, i paid for a bath that was obviously not given even though i was told it was done that morning. I have reached out through some Facebook investigation and found the groomer/ kennel worker and explained what had happened. She informed me she was out for surgery and would be back to groom but was no longer working the kennel area, and has not for a few years, and it was her sister who worked there was no longer a part of the kennel. Please if the owner of the kennel actually sees these reviews you need to train your current employees or do whatever it takes to get your old ones back. I used to love this kennel but unless something changes I will not be back and you will be looking at a loss of customers, or a law suit if one of the kids opens a door an a customers dog get outs.

Love this place!!!! I have been bringing my Anatolian shepherd/mastiff mix here for over a year. My…read moredog seems to love it there and all the staff are great with him. They are always willing to work with me when I have special requests or need last minute booking. Also, you CANNOT beat their prices! They don't charge extra for my 130lbs dog like most other places do and its less than half of what kennelwood charges per night, and he would always come back stinking and caked in pee. When I pick Nash up from Twin Rivers he's always happy and smells like shampoo! So glad I found this kennel!