Cancel

    Open app

    Search

    The Ridge Hotel

    2.9 (223 reviews)
    Open Open 24 hours

    Services - The Ridge Hotel

    Hotels

    Bartending services

    Catering services

    1 More Service

    Venue rental

    The Ridge Hotel Photos

    You might also consider

    Recommended Reviews - The Ridge Hotel

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    View from our room
    Gina S.

    I have only stayed in this hotel in the dead of winter. There were lots of fun things to do inside of the hotel including a nice bar and restaurant, a second bar with lots of live music and a café. Even the pool has a small bar. The outside areas looked nice but it was way to cold to find out! My only complaint is that the place is really not sound perfect AT ALL. We were out late (since there are so many bars). When people started to wake up in the morning we could hear every room around us, literally you could hear their toilets flush. I heard a baby cry for an hour around 2 AM. And unfortunately, they were also hosting a princess breakfast that morning and there were children screaming and running past our room continuously beginning at about 6 AM. I would definitely stay there again but I would be particular about the room I was put in.

    Lobby
    Nancy W.

    Beautiful renovated hotel offers a variety of rooms, lakeside and resort view. When you enter the hotel the lobby is expansive, brightly lit, lovingly decorated. My family enjoyed hanging out in the lobby watching sports on the big screen tv and chatting while people watching. Coffee bar offers breakfast and lunch fare at reasonable prices. Crafted restaurant hosts a Friday fish fry,Saturday prime rib and Italian favorites like mushroom arancini, pasta and homemade pizzas. The view from the restaurant overlooking the patio below is beautiful after sunset with thousands of twinkling lights and a large outdoor fireplace. The Ridge Hotel crew is friendly and accommodating.

    Filthy refrigerator

    Beware...the pictures advertised are deceiving. Frankly, it's false advertising. The lobby looks modern, fresh and clean but that's where it ends. They just slapped paint on the walls and headboards in the rooms which were hardly clean. There were stains on the walls and carpeting and the hallways were also filthy. We didn't even want to put our bags down on anything. And you can hear EVERYTHING!!! Toilets flushing, people in the hallway, dogs constantly barking...it was awful. We booked 4 nights and didn't even stay one night. We left and went to another hotel. I would not recommend this place to my worst enemy.

    Karen K.

    Short version: Pretty lobby, nice bathrooms, slow service, I wasn't completely wowed. My husband and I stayed 1 night this past weekend. The lobby was very nice and we were helped right away. Our room was clean, and your basic hotel room. I thought the bathroom was nice, but could have done with a nicer shampoo/conditioner, and brighter lights in which to do my makeup. We slept horribly. We could hear every noise, from the person puking all night in the room above us, to the people talking in the hallway. Every toilet flush (and there were a lot!) by the person above us was incredibly loud. My husband eventually downloaded a white noise app on his phone in order to block out some noise. The cafe in the lobby has sandwiches, soup and coffee drinks. My husband and I needed a sandwich before our event, so we walked up to the cafe. The 2 ladies working the cafe were obviously busy changing out the cash drawer, but they didn't even look up to tell us they'd be with us soon. We were literally 2 feet from them, for probably 5 minutes. They just kept talking to eachother and busily working. I finally interrupted to ask for help. Next time I'm in the area, I'll stay somewhere else.

    Yuck.

    This place is beyond disgusting. I am so sad we are stuck here for 2 nights (we foolishly got a non-refundable reservation). The pics online are extremely deceiving. Before even stepping in the place, we were greeted by an overflowing trash can with garbage also scattered about on the ground. As we entered the lobby I was momentarily relieved. The lobby is so beautiful. I was rapidly brought back to reality as the awkward check in clerk told us -REPEATEDLY- that our room was not ready (it was 2pm) and that they are not guaranteed to be ready until four. " it's not guaranteed that your room will be ready before 4 o'clock and your room is not ready because it is not 4 o'clock and there is a guarantee that rooms will be ready by 4 o'clock, but since it isn't 4 o'clock, your room is not ready and that can be a guarantee" Ummmmm. ok. We never said a word about it. Like we were not arguing or anything. Not a word. Not quite sure where her aggressiveness was coming from. Any way, true to her word, we were not able to check in before 4 (although many people checked in while we waited). No big deal. Policy is policy. And maybe it was the good Lord sparing us from having to stay here an extra 2 hours. The Ridge is so filthy as soon as you get out of the lobby. Dirty q-tip in the hall, the hall smells like pee and dirty feet. Super crowded pool (outsiders can get day passes). One of our beds had wadded up hair tangled in the comforter. There is makeup on one of the pillows. I have never seen so much assorted hair in a hotel shower before. THIS PLACE IS HORRIBLE!!!!! I would ask for a different room, but I don't want to deal with the front desk lady, and by the looks of the rest of the property (inside and out- see attached pics) I figured we were not going to get anything better. AVOID AT ALL COSTS.

    Glob of hair in the shower
    Tasha K.

    Genuinely one of the worst experiences I've had at a hotel. We checked in late and got our room keys. One of them didn't work so we figured we'd address it in the morning. Overnight, the light and fan sensor in the bathroom kept going off no matter how many times we clicked it off, so we had to sleep with that on the entire night. I woke up extra early to start getting ready for a wedding I was going to be that day, and the shower wasn't working. Went down to the front desk where the woman at the desk said she'd send maintenance later to check it out. She offered zero alternatives. When I asked what she could do for a solution and asked if we could get a new room with a working shower, she said we could shower in the room across from us, but that they were going to need that room back? It grossly sounded like they weren't going to even clean it once I did shower. Eventually, I just ended up showering at my friends Airbnb where we were getting ready for her wedding. When I was in the shower at the hotel trying to get it to work, there was a huge glob of hair in the corner and pieces of hair all over the shower. I truly don't think it was even cleaned prior to us getting there. My fiancé stayed back at the hotel to get ready for the wedding. There was no iron or ironing board, and maintenance never came. For how much we spent to stay two nights at what's meant to be a "luxury" hotel, this place was absolutely not worth the price. At least the Holiday Inn would have given us an iron and a do not disturb sign.

    View from a Lakeside King bedroom.
    Derick K.

    The hotel lobby is gorgeous, but that shouldn't matter too much since you're not sleeping there. We got a lakeside King bedroom, but the view was definitely lacking. The hotel is situated on a hill looking down. We really had a view of the outdoor pool more than anything. The bedroom was definitely dated. Signs of deterioration were also prevalent-- chipped paint, holes in the wall, nothing horrendous though. Still perfectly acceptable. The mattress was sturdy, but had a couple of sink holes near the end. The hotel also puts out 5 mini pillows on the bed for you to use at night. They're cute until you actually have to sleep on them. You'll miss regular sized pillows, trust me. You will also notice a lack of easily accessible outlets. The only two that were usable were from the lamp on the desk. Gone is the convenience of charging your phone next to you as you sleep. My least favorite experience was actually trying to iron my clothes for a dinner reservation we had. The iron barely got hot and hardly put out any steam. The ironing board itself was also miniaturized and had to be laid on the bed for use. Again, the outlet problem came into play. I had to move the mattress to unplug the clock radio in order to use the iron. Overall, the hotel was okay. The desk staff were friendly and the check in process was quick. I did not get to explore the spa or other outdoor amenities.

    Taylor S.

    The Ridge Spa review: This is a review of the spa only. We did not stay at hotel. We were just going to check out the spa. I wish we didn't and kept with other spas in the area. The photo below is the locker room and that was probably the nicest area of the spa. To say it was old, run down and probably a health department issue would be an understatement. I don't understand why the hotel would renovate but not update the spa as well. The services were just okay, nothing special but not horrible. There are much much better spas in the area. I would never go back to this place.

    Dinner in the snow globe.

    See all

    Photo of Tim D.
    43
    74
    2

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of XX Y.
    1
    54
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 4
    Thanks 4
    Love this 2
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M N.
    0
    8
    7

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tasha K.
    104
    29
    1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Paul H.
    1
    123
    238

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 21
    Thanks 0
    Love this 18
    Oh no 0
    Photo of Trina K.
    110
    1262
    3892

    9 years ago

    Business owner information

    Photo of Emma P.

    Emma P.

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Business owner information

    Photo of Emma P.

    Emma P.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Pamela B.
    149
    160
    73

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Reem C.
    0
    29
    24

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kim R.
    21
    20
    12

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bruce B.
    2
    534
    542

    4 years ago

    No cash excepted during check out! Also hotel has all ice castle tickets so you can't by online sounds controlling

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 6

    Ask the Community - The Ridge Hotel

    Does this hotel have a 2 night minimum stay? If so, is the minimum year round, or seasonal?

    I had a reservation in early November for only one night. A minimum might be necessary only seasonally.

    View All 4 Questions

    Review Highlights - The Ridge Hotel

    Corki did an amazing job meeting all of our requests and needs during our planning.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Geneva National Resort

    Geneva National Resort

    (7 reviews)

    The hotel was aesthetic and modern. For what the nightly rate was I would have expected that upon…read morecheck-in there wouldn't be used wash cloths from the previous guests but the room was otherwise clean. Nothing special for the rate charged.

    I am absolutely appalled by the treatment my family received from Lodge Geneva National, and I feel…read morecompelled to warn other families about this establishment's complete lack of basic human decency and blatant disregard for guest health and safety. My pregnant wife, 10-month-old daughter, and I were forced to cancel our reservation the day of our stay due to both my daughter and pregnant wife contracting COVID-19. What followed was a masterclass in corporate callousness that I wouldn't wish on anyone. We called the hotel first thing in the morning and were explicitly told we could cancel and receive a full refund without issue. Relieved, we then contacted Amex Travel (through whom we booked) to initiate the cancellation with the hotel. Suddenly, the hotel completely reversed course and DENIED the cancellation despite their earlier assurance. When I called back directly, they maintained this denial with zero explanation for the contradiction. Here's where it gets truly unconscionable. When we asked if we could reschedule to a different date due to the COVID situation, they flatly refused. When we asked if they were truly comfortable with a family actively infected with COVID coming to their property, they said we were "more than welcome." Let that sink in, they would rather have actively COVID-positive guests (including an infant and pregnant woman) potentially expose their staff and other guests than show an ounce of flexibility or compassion. Throughout multiple calls, I repeatedly requested to speak with a manager. Each time, I was denied this basic request. Apparently, their management team lacks the courage to face dissatisfied customers or take responsibility for their staff's contradictory statements and heartless policies. The most infuriating aspect? Their website boldly states: "Please know that we take the COVID-19 situation very seriously." What an absolute joke. They're perfectly willing to welcome actively infected guests rather than work with a family in genuine medical distress. We were forced to eat the $400 cancellation fee rather than risk the health of other guests and staff, something Lodge Geneva National clearly couldn't care less about. This establishment has shown they value every dollar over basic human decency, public health, and guest safety. Their contradictory statements, refusal to honor their initial commitments, and willingness to welcome COVID-positive guests reveals a deeply problematic institutional culture. Save your money, protect your health, and find literally anywhere else to stay. Lodge Geneva National has proven they don't deserve the business of families who actually care about the wellbeing of others.

    The Ridge Hotel - venues - Updated July 2026

    Loading...
    Loading...
    Loading...