I can't believe it's taken me this long to review this place. I thought I had left an amazing review when I had gone here a while ago. Upon driving in , the valet and entrance was great and really nice staff. The entire spa area was clean, great helpful staff, and there was all the the things you need to get ready , lots of lockers, multiple showers , and a lounge room as you wait for your massage. Champagne is offered. There's no need to select a "package " to have sparkling wine offered to you with a massage such as other hotels in or certain hotels in the county north of Santa Barbara. (You have to pick a "special package " just to have champagne and pool access") this place has a hot tub/jacuzzi, pool access, lounge area in the roof top if you want or just hang out in the usual lounge area with little private seatings to relax in. It's quiet and honestly the best in the area for spas. Definitely I'll be returning to this spa next month to make up for my horrible experience on my birthday where I had gone elsewhere! In other words, if you want to relax and be pampered. This is the place to go ! Run and book it! read more

I can't recommend my massage therapist, Nancy Jane, enough!!! She was so kind and went out of her way to make me feel special for my birthday. Not to mention her pressure was the best pressure and she just has a magic touch. I booked a 50 min, but will definitely be booking an 80 min massage with her next time, because of how amazing and relaxing it was. The spa was beautiful, as well. I especially loved the different tea options and the very top of the spa in the outdoor corridor was so peaceful and stunning with a beautiful view of the ocean, Spanish style rooftops and palm trees. So grateful for my experience here at the Bacara spa and would highly recommend it to anyone, especially my massage therapist, Nancy Jane! read more

Great place. Very relaxing. Day at the spa is worth it! Quiet and elegant. This spa exceeded my expectations. The ambiance was calm and soothing, and my facial was both gentle and effective. My skin looked brighter immediately afterward. Highly recommend for anyone needing a little self-care." read more

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I really enjoy coming to this hotel but I have to say I miss Angle Oak and San Setto! In my opinion the food at Angel Oak was better than the current restaurant. The service was also better at Angel Oak. The sushi restaurant was so popular and the Sushi Chef was so good. read more

I had the most amazing day here recently! My husband surprised me with a day at the spa for our anniversary so I got a mani and pedi, facial and relaxation massage. The property/spa itself is beautiful and huge! So many amenities from the jacuzzi to the eucalyptus room to the dry sauna. The ladies though - they are the ones that deserve the 5 stars. Everyone was soo friendly and warm, especially Noy, who did my nails. She even gave me a gift afterwards for my anniversary and it was the kindest, most thoughtful thing! I will be forever grateful to her and it literally made my entire weekend. read more

I got a massage and it was pure bliss. The masseuse was warm and asked questions to ensure the massage met my needs. They have a steam room, sauna, personal hot tub for women, and the roof has lounge chairs you can sit and relax while enjoying the great view. There was a waiting room with a fire place where you could relax and drink tea or water. Nice showers and amazing facilities. read more

If I could give more than five stars I would! This is an exquisite spa located in a beautiful hotel! Each and every member of the staff has a smile and greeting for you. The spa team members, especially Citte, Rachel & Meredith, absolutely cannot do enough for you. My massage with Heather was both therapeutic and relaxing. And everything being decorated for the holidays so beautifully made it all so magnificent. Shout out also to Nick at the spa pool. He makes it an oasis. I also walked part of their nature trail and walked down to the beach--such a gorgeous spot. Hands down the best spa experience I've ever had. Not cheap--but worth every penny. SHINE ON, Bacara!! read more

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I loved the spa. They do a great job. Sweet staff. Offers all bubbly, or maybe that's because it was Xmas. Nice lounge area with a fireplace, not half bad sandwiches you can order. I think they charged us for two deep tissues and we only asked for and wanted one, but no matter. They gave me extra hot stone so it all worked out in the wash. Except my husband's neck actually hurt for a few days (he likes Swedish massage, we should have switched as I wanted deeper). But for me, it would not hurt to live in this spa, yep, I could do that. Very nice. read more

Oh my god where do I start? My whole treatment was very satisfying, relaxing beautiful rooms, beautiful rest areas they gave me the tastiest vegan pink lemonade I've ever tasted. Everything was five stars so clean. My massage was amazing. And my facial was amazing. I can't wait to come back. read more

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Stayed here for a couple of nights in early January. Was hoping to see some Xmas remnants but no luck. Was my wife's birthday so we picked this place over the new and pricier lower rated Miramar. While I love the Miramar it is hard to beat the Bacara resort! Holy cow we loved it. The large room which was liKe a fancy en suite was everything we couple Hope for with an awesome tub that had sight of the large TV and cozy fireplace. Our patio was very private and the chairs inside and oUtside the room were comfy as hell! The room had the fancy Nespresso coffee maker which is an upGrade over other coffee makers. The grounds of the resort were awesome with outdoor fireplaces and seating all over the place The room came with a very nice well serviced brunch buffet. FYI mimosas not included and was $19 for one. You can actually watch the sunset since you are technically in Goleta which is further North. The upscale on site restaurant is very fancy with awesome views but get ready to drop a minimum of $100 each without drinks. Eating or drinking anything anywhere in the premises will cost you about twice whaaT one would normally pay but when in Rome....... They seemed to. It have a sundries hotel gift shop so if you want a candy bar you can eat the $10 snickers bar in the room. The gift shop TTs ET has carried very extremely expensive albeit nice merchandise but nothing that I could seer as a souvenir or something like that. The spa and pools also seemed awesome but thE beach below is what was really breathtaking just below sandpiper golf course. Know the place is very hilly so get ready for a few uphill treks. All in all will absolutely be back just know a regular room witH a fireplace costs North of $500 when you get thru with the parking, resort fees and taxes. Treat yoself! read more

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A gorgeous and peaceful setting for a pedicure. Fani gave me not only a wonderful pedicure but the BEST FOOT Massage I have ever had. A REAL foot massage. I will be back just for her. read more

Bacara by the sea is an awesome place to work. Our ladies and gentlemen work diligently to provide exemplary service and to support each other in the workplace. Our spa team is always striving to improve upon our high standards and continue to step up, above and beyond with personalized service. Providing the Ritz Carlton mystique to our valuable guests helps us all to create wonderful friends for life as we share health and luxury hand in hand. read more

Very underwhelming and not worth the price. Stayed at Bacara for 5 days with several good friends and while the massage therapist did a good job the services/offerings for the prices they request do not match. read more

What a wonderful Mother's Day experience. My lovely daughter took me to "The Spa at Bacara Resort" and it was amazing. She had made reservation in advance so checking in was a breeze. Once we checked in we were directed to the Spa area and given white robes and slippers. We were then escorted to the locker room to change into our robes and slippers and took a seat in the spa lounge room. The lounge room was clean, bright and well decorated. Cucumber water, coffee, tea, fruit and nuts were available while you wait for your massage appointment. The room began to fill with other mom's, daughters and women in general. Some had just finished their massages and some were waiting. When it was time for our massage a masseuse called out your name, and introduced her/him self and took you to your room. The entire experience was very professional, courteous and it made me feel like a queen. Once the amazing massage was over (50 minutes by Sarah was fabulous) your were allowed to dress back into robe and slippers, given a glass of champagne and informed about the other amenities. You could spend an entire day enjoying the other amenities. We started with the Eucalyptus Sauna, at first when you walk into the sauna you can hardly see because of all the steam until you eyes adjust. Then once you sit down inhale deeply the relaxing takes place. Between the sweat, steam, conversation and eucalyptus aroma you totally relax and enjoy the moment (drink plenty of water). Next, we tried the Dry Sauna, more sweating, cleansing of our pores and casual conversation of what to do next (drink plenty of water). Other amenities included the outdoor swimming pool, Jacuzzi and more. The Spa at Bacara Resort is fantastic. Everything you could want to have a relaxing pampered day. The Spa Director "Magdalena" was awesome she was so friendly, helpful and as each guest was leaving she made sure they left with a bouquet of flowers perfect for Mother's Day celebration. read more

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The spa is well maintained and serviced with gowns, facilities and a feeling of relaxation the moment you walk in. The waiting room upstairs is tranquil and there is a sauna, steam room and jacuzzi to use ahead of any treatment. There are ample towels, comfortable slipper and big fluffy white gowns. There is also an outdoor pool which is lovely to use before or after. I had a Relaxation massage with Dawn. She used a variety of techniques to break down knots and find and release tension in the body. She is a unique healer who cares about the whole body. The first massage was so helpful and good that I booked another session to work on other parts for the next day. I also had an injured ankle at the time and she used tape to help it heal and protect it. It was a unique experience and a human act of kindness, going out of her way and job to help, heal and restore the body. Best - SS read more

I recently stayed at the Ritz-Carlton in Santa Barbara for 2 nights and wanted to treat myself to a massage as I'm expecting a baby in a few months. I booked a 50 minute prenatal massage and got there 30 min early to enjoy the facilities. Similar to other reviews, I was bummed to learn the normal facilities were closed. I don't blame the hotel for this, but agree with those who left reviews before that the price of services shouldn't be nearly as high with half the spa closed. I was called for my massage and was pretty disappointed upon entering the massage room. The facilities were of the same caliber I might expect at a massage envy, not a $350-a-pop kind of deal. The massage was nice and the specialist was knowledgeable, however, when you're spending that kind of money you're setting the bar very high and it's no wonder many guests have been disappointed. I paid for an add-on service which ended up cutting my massage short and wasn't quite satisfactory for the price. The $35 hot oil scalp massage was actually just oil being pressed into my scalp. When it was time to use the shower facilities we asked for the bellman to bring our bags down from behind the hotel desk so we could change, we checked out earlier that day and had to be out of our room before our treatment time. It took an hour and twenty minutes for our bags to arrive and many frustrating trips out to the spa desk to check and recall the bell service. I will say the staff was incredibly friendly and were trying to meet our needs, but I'll repeat that when you're paying that kind of money you have very high expectations and unfortunately those just weren't met. read more

Stayed at the Ritz for a couple days and I figured, hey, they probably have a pretty good spa, right? Well, I wasn't really impressed. Got an hour long bacara special. Usually after a massage spa treatment I feel very relaxed, very calm. After this one I just felt slightly less loose than when I went in. And I left still having a crick in my neck. Maybe it's partially my fault cause I should have gone for a deeper tissue massage, but in general I just wasn't that impressed. Felt more like I was at a doctor's office than a spa. And then when you're paying $300 for something that is not that impressive... well, I don't have that kind of money to throw away on mediocre. Honestly, I expected more from this place. Also, the sauna, showers, etc were all closed but the price was not reflective of the fact half the spa was closed. You know what, I was gonna leave 3 stars but upon further reflection... Let's make it 2 stars. I'd say unless you just don't want to leave the resort and have large amounts of cash to burn, you're better off going outside and finding a place with better service. read more

This review is for massage services only. The facility is pretty nice and of course the hotel location is prime. However I would not recommend this spa for massage services as they are subpar to even a regular spa at the strip mall on the corner of your street. I had to endure the garlic breath on my masseuse and her constant cough while she was giving me neck and shoulder massage as I was lying on my back with her face inches away from mine. The massage was nothing but painful not due to high pressure but because she did not seem to know the proper method. My husband came home with a back injury and had to see a chiropractor immediately after his massage at this spa. The spa charged us a whopping $700 for that gross and painful experience. Although I frequently stay at this Ritz, I would never go near the spa again. read more

The best spa experience I've ever experienced! A few girlfriends and I decided to pamper ourselves with facials and massages during our weekend getaway. I was a little hesitant about getting a facial because I had such a horrible experience at another spa, but I'm so glad I did it! Elena did my Bespoke Facial and it was is amazing! I asked her to let me know what she was going to be doing, step-by-step, and what products she would be using. She even gave me a checklist of what she used and what products she recommend I use at home. The facial was about 50 minutes long, but I was so relaxed that time just flew right by! Since then, I've gotten many compliments on how my skin looks so radiant and blemish-free! The spa is gender specific so you're able to comfortably hang out in the lounge in your bathrobe with your girlfriends. There are also saunas, steam rooms, a rooftop terrace, and an adults-only pool for use. Now, the reason why I'm giving it 5 stars is due to the issue I had with the front desk. My sister-in-law booked our appointments online with her credit card, but I informed the front desk that I was going to be paying cash afterwards. Unfortunately, the girl who checked me out charged the credit card on file AFTER I paid with cash. It took several phone calls to resolve the issue, but I didn't like the fact that every time I called to speak with the manager, she wasn't available. I left my contact information and never got a callback. read more

Absolutely enjoyed our stay at the Bacara! The customer service was, as it should be, GREAT! I always enjoy the bottle of complimentary wine that is provided. My husband and I had dinner at Angel Oak and the service was fabulous, you can tell they really care to create a memorable dining experience. I highly recommend checking out the spa, it's so peaceful and the ambiance is so relaxing. Will definitely be staying here again! read more

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This spa did not disappoint! My husband and I stayed at the resort for a week and I spent a minimum of 3 hours here every day. If you are staying here, you don't even need to book an appointment to enjoy the amazing amenities. I Did have a massage by Jacob (best massage I've ever had) and I just finished my Hydrafacial by Ildako (Amazing treatment by a lovely person). I would highly recommend that anyone considering this spa to take advantage of this world class facility. read more

Lilly at the front desk was incredibly friendly and helpful in rescheduling me after I accidentally booked my appointment for the wrong day. I had an 80 minute deep tissue massage with Owen, who was superb. The entire staff was nothing short of amazing, and upon leaving, they gave me a hand written card for my birthday along with a bag of beauty goodies. A wonderful experience through and through! read more

Stayed here for our Covid Honeymoon. It was beautiful, clean and we felt very safe. Not to mention how friendly and helpful the staff was. A+ service! We had a wonderful time. Additional shout out to Gabriel who made our stay there extra special. They really went out of there way. Perfect get-a-way for a weekend+ read more

Hate to say it but my services here were average at best. To start off, the staff was extremely friendly and accommodating. The place was clean and fresh. Everything was very nice, bright, clean, and calming. I stayed at the resort for one night for my birthday. They gave me a $50 dollar credit to the spa when I checked in so I decided to treat myself. However the manicure and pedicure I got, with just regular polish, at more than 2x the average cost of a mani/pedi was average at best. That is why they get two stars. The place is just too expensive (about $125 total after the credit was taken off and including gratuity) for mediocrity. My nails don't look great and for that much money you'd think you'd at least get extended attention, massage, etc. but that was not the case. I did have good conversation with the professional who did my nails, but that's not what I was paying for. Honestly I'd save your money and go elsewhere. I do my nails better than this when I do them myself. (Pictures are from three days after the manicure). read more

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The Spa at Bacara is fabulous! You must book treatments on your stay at the resort. Beautifully decorated spaces to relax and rejuvenate. Excellent service and the staff really caters to you here. I always enjoy my treatments and time spent at the spa. Cozy robes and slippers provided. Eucalyptus steam room is one of my favorites. Towels and cold cucumber wash cloths sit at the steam room entrance. The spa also offers dry sauna and jacuzzi areas. I always get a deep tissue massage and classic facial. I really enjoyed my services this trip. Fruit and flavored waters throughout the spa. The staff can bring you champagne too. The roof top deck is a nice place to relax and offers amazing ocean views. Great space boutique which is part of the same building right next door too. Very clean well managed Spa. I highly recommend you try it on your next visit, one of the best spas! read more

The Ritz-Carlton Spa - Bacara Spa - Day Spas Near Me - Santa Barbara, California

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Would never recommend a spa service or day pass here. For a Ritz-Carlton this place was very disappointing. My husband and I both booked 50 minute deep tissue massages for our anniversary on Saturday. We often do this and are very experienced in going to places like this our favorite being Ojai Valley Inn or even Four Seasons in Westlake, CA getting massages and relax for the day. We arrived a little over an hour early to enjoy the amenities. We were greeted and sent our opposite way to grab our robes and lockers for the day. I asked the dressing room attendant for a bigger robe in which she replied they dont have anything bigger cause the laundry is being done. Weird answer for an early Saturday morning when they knew they would be busy for the day. Ok so I dealt with a smaller size and made it work. I started in the steam room/sauna/spa area. The towels are ratted with holes, looks like they might be from 1990 and are as thin as a bed sheet. I grabbed one and went to the spa. The amenities have nowhere to comfortably relax in this area, unless you want hard outdoor furniture. I decided to leave and go to the patio to relax before I was called for my 11:00 appointment. I met my husband on the balcony that was dirty with broken down restrooms. The lounge furniture outside was also disappointing as the chairs in my backyard are better and more comfortable. After sitting for a few minutes we decided to go back and wait to be called for the massages. I had chosen a deep tissue massage and when asked by my therapist I told her I like medium to deep presssure. I had one hour of pure oil rubbed on me and my pressure points touhed with her two fingers, this was no deep tissue or anything close. I met my husband to see how his went in which he replied OK. She wouldnt go above the knee or touch my low back. Not a huge deal but when you get a full body massage you would expect low back for sure. We had planned to hang out by the pool and get lunch but talking about our experience this far we did not want to sit on uncomfortable chairs and be served subpar, overpriced food. We decided to leave and headed to check out. On checking out we were notified of a 22% service charge to our bill. 18% would be for tipping the therapist and 4% for the amenity usage. So our $335 massage for each person was now added an extra $70 each. Our total was over $800 out the door. Im not complaining about the price if the experience were to match it. I have had better massage and amenity experience in strip malls. I dont want anyone else to pay for the experience we had. This was nothing I expected from a Ritz Carlton!!! Do not do a spa service here!!!! read more

Amazing services and great products. We love this spa and the pool is gorgeous too. You can't go wrong with any of their services, but the facials and massages are the best of the best! Can't wait to go back! read more

Some much needed self care brought me here. What a wonderful treat. I scheduled a massage with Arnold, and it was heavenly. Thank you. Arnold is professional and knows the body and all the muscles, he definitely gives a great massage. If you have sore muscles or just need a relaxing massage, I would recommend coming here. All staff is very helpful and professional. Everything you need for your self care is available here. One draw back: parts of the spa are under construction at this time and it was a little confusing getting to the spa and finding my way around. This is probably a good thing though because parts of the spa could use a little updating. Hope to check it out again after renovation done. read more

The best massage with Toyo!!!!! I got the signature massage and ask her for firm pressure! She did not disappoint. After the massage I wanted another one immediately!!! She's been doing this for 20 years. And let me tell you it shows! Go to her whenever you need a great massage!!! Thank you Toyo! I hope to be back read more

Quick update: as much as the fitness center is awesome, the spa experience was so much less. My wife got a 50 min massage which lasted 40 mins and you don't have the oppty to add the appropriate tip amount as 20% is automatically added. Once we checked out, we realize that they had also $200 extra tip to the bill that luckily we caught upon checkout. read more

My fiancé and I got a couples massage today at The Spa at Bacara, and everything was perfect. We've been a couple of times now actually, and we've never been disappointed. Today especially we both agreed were the best massages we've ever had; Susie and Quinn were our massage therapists and we highly recommend them!! The facilities inside are all spotless and feel new. There are different fresh fruit infused water dispensers all over, and of course you're given clean robes and sandals to wear while you're there. The grounds outside the spa are just the icing on the cake as it really feels like Santa Barbara's own oasis. Absolutely recommend all around! read more

For the past 5 years, I've been cutting my hair here with Fani. She is absolutely amazing and always get right, she does exactly what I ask for. I used to be a local and moved out of town about 3 years ago and every time I am back in SB, I still have to make a stop and get an appointment with my favorite hairstylist of all times. There is something special about getting a haircut here - it's relaxing just because and Fani is so friendly, kind, flexible and fun. She always makes my visit so special, and I leave feeling so pretty. It feels like being home on every return. Thank you Fani!!! read more

Hands down the best spa for an all day getaway. Sure, it is pricier than most, or all. And if you only have time for a massage, then go someplace else. But if you want to get your massage, lounge around, steam and sauna and hot tub, then yes this place is for you. A visit goes something like this: valet your car and walk through the gorgeous property to get to the Spa. When I went in January 2019 there was construction, so be prepared for a round about walk through the gym. Check in and head to the ladies lockers where you will swap your clothes for robes and slippers. Bring your bathers if you want to use the hot tub, or if you're European inspired, don't and enjoy everything in the buff (or covered by a towel- think steam and sauna rooms). The steam and sauna rooms are a miraculous thing and I highly recommend everyone hydrate before coming in. Bring a book, and be prepared to enjoy time by the fireplace in the ladies/mens lounges. Walk upstairs and sunbathe in the outdoor sun deck. Just enjoy it all because the world is your spa oyster. read more

This was my second time at the Spa in seven months and my experience was even better than the first time. Everyone made me feel so comfortable and relaxed starting from the front office to the spa attendants and the therapists. The jacuzzi and the chairs around it allowed for detoxing and relaxation while I was reading a book. The eucalyptus steam room was so reviving and opened up my chest and energized my mind. I got a facial treatment and a massage. While waiting on the treatment I relaxed by the open fire, drinking herbal tea and enjoying healthy snacks and after my heavenly treatments I was offered champagne. This place just makes you feel like royalty. Both my esthetician and masseuse had a very healing touch and very pleasant demeanor. I felt so comfortable that I fell asleep during both treatments. I can't wait to go back!!! read more

First off, even if you don't schedule a spa treatment, you feel like you are getting 5-star spa treatment here. Everyone gets a locker with a robe and slippers. The eucalyptus steam room is a must! Take an iced towel and cucumber slices from the station outside the steam room door and live it up! Dry sauna, jacuzzi, and lobby with snacks and tea top off the experience. A spa treatment is just icing on the cake. read more

From the moment I dropped my car at the valet to when I picked it up again, my experience at the Bacara spa was truly 5 stars. The valet escorted me to the stairs which would take me down to the spa rather than just pointing or not asking if I needed help at all. A really nice touch. Once at the check in, everyone I interacted with at the front desk and in the interior of the spa were so genuinely kind and polite. There was a gentleman working at the front desk of the spa who helped me with the pool entrance as well as calling my car around (without me even asking about it) from the valet so it would be ready for me when I got there. Really above and beyond what I would have expected. My massage was great. I had Lisa Marie for my prenatal massage and she was wonderful. The accommodations are fantastic. Stargazer lilies everywhere were a nice touch. The pool area, sun deck, ladies spa area, gym, ladies lounge were all very clean and well- maintained. Towels and water stations everywhere you could want them to be. The jacuzzi was pretty large, so it didn't feel too intimate if a few other people were there. The pool was heated, which was such a nice surprise. Will definitely be back again! read more

Really bad service with a smile We flew up for our anniversary to enjoy the spa and the ocean view, bad move. Pros: - sound of the ocean and view are great if you stay (no view from spa at all) - Grounds are well kept - spa manager Lana very accommodating after horrible experience but we were out due to all around bad stay and experience at Bacara in total Cons: - no spa service at all (no servers for food by pool or in spa at all, you're on your own) - bees everywhere on sun deck (had to defend my wife and I on 3 occasions in 10 minutes, we left) - pool is like a pool at a cheap condo complex with a sorry looking lot gathered around it (no luxury at all and no service) - all you hear is traffic from sun deck and the occasional train going by (not classy) with no view at all - had to bring our own champagne up to spa and poor it into plastic water cups (no service at all) All in all never coming back. No clue if massage is good here but pre-massage made it enough for us to walk out and go to four seasons. Don't even listen to others, four seasons all the way in Santa Barbara. read more

Right. Right. Did you honestly think I could go anywhere - anywhere - without shopping? Like I said. Right. Right. I sampled the luxurious lotions, potions, serums and candles. Browsed the small shop of comfy and lavish attire. I couldn't resist. I bought. One comfy and might I add sexy bell-bottom pair of white Twisted Heart sweats (isn't that little heart on the back waistband seductive all on its own...) and of course an adorable black Bacara zip-up hoodie. Bring on that cool weather. I'm ready. read more

I had the worst massage here this past summer. Purchased a Swedish massage with some reflexology. I cannot believe I lead there and suffered an hour of creepy light touches and then one flick of each toe! It was almost funny (except when you pay the bill and 20% tip on top). After 15 minutes, my tech (a gal) asked me how the pressure was. I said "It's okay, and you can go harder if you like". To which I got this "Oh, so you'd like to upgrade, that's a $50 up charge". Again, like a moron, I suffered through it. So bad it was embarrassing. The spa director should get a massage by everybody she hires. I complained and she was very understanding. The jacuzzis had black (dirt) on top of the foam and the place was not that clean. Won't go back. YUCK! read more

my husband and i went to bacara for an afternoon spa day. we love going to the spa and are pretty familiar with the various types of massage and have experienced different levels of facilities as well (think burke williams, spa at the grand wailea in maui, qua spa in vegas). the spa was beautiful. it was nice to lounge by the pool. they had a eucalyptus steam room, a dry sauna, and a whirlpool as well. so that part of our day was excellent and relaxing... after enjoying the facilities for a bit, we went to the lounge area, 10 mins prior to our scheduled massage start time to wait for our masseuses. there is a women's lounge area and a coed lounge area. i decided to hang out with my hubby in the coed area, after confirming with one of the therapists that they do check both lounges for their clients. they come to get him, and after waiting an extra 5-10mins i head back to the women's area and the facility attendant rushed in asking if i was waiting for a massage. she then calls out for my therapist to get me. the therapist said she didn't usually check the coed side and does not apologize for being late or for the confusion. at this point, i'm concerned that her being late in finding me was going to cut into my massage time. when we get to the room she confirms that i signed up for a swedish massage which is a light to medium pressure massage. i have *never* been told that a swedish massage is only light to medium--the therapist always asks what level of pressure i prefer. so i say that i prefer the most firm pressure possible and she reiterates that swedish massage is not firm--it's only light to medium. it would cost more to do a firm massage. so she proceeded with the medium massage, which was actually decent, but the massage lasted about 30-40mins tops! i check the clock when she finishes, and it's 57mins after the hour. after meeting up w/my hubby he tells me his therapist had apologized for picking him up late, and his massage lasted until 7mins after the following hour. so my massage therapist picked me up 5-10mins after my hubby and ended my massage 10mins earlier than his. luckily when i checked out, the woman at the front desk was very understanding and confirmed that yes the protocol is to check both waiting rooms and she apologized for my massage being cut short. she then told me she would take an extra 20% off my massage. so in the end, i was happy that i did not have to pay full price for a short massage. but if you like firm pressure for a swedish massage it costs more on top of an already expensive experience, which i'd say may not be worth it....overall nice grounds, but not as relaxing as it should have been. not really worth it for the cost, especially if it was full price! read more