There have been several times that I've been able to stay at the Mandarin Oriental in Boston. It's a beautiful hotel. Sometimes I feel like the front desk is a little snobby and not very welcoming. I think it's because people come in that are not guests at the hotel and they obviously don't like that. At the front desk, they have tea available upon arrival. I like that warm touch. In the lobby right now, they have Tibetin singing bowls and I enjoyed playing them every day while I was here. I wanted to give them five stars because it is an exceptional hotel, however when I went to check out and ask them to hold my luggage, it was a big production. It was not as easy as it should've been. I had to show them my room key and prove that I was staying there. It was awkward. I was in town for my daughter's college graduation and there were lots of people coming and going. Overall, we really enjoyed our visit and I would stay here again. read more

This hotel fails in a simple way that its sister properties in New York, London etc. do not. This property rations their air conditioning. It's a technique common in 2/3 star hotels with centralized HVAC: the system shuts down during "sleep" hours. The room will not get cold and there's no point in protest or calling the engineer. It 's a cost-saving gimmick. Makes for a miserable sleep. Every. Time. Staff is very good. Energy is meh. Location is great. The food is mediocre. Rooms beautiful. But the deal breaker to me is the climate. read more

Every aspect of our visit was outstanding. Steam room was so relaxing. The entire staff was exceptional. Concierge Paul Sullivan went above and beyond. Highly recommended. read more

The Mandarin hotel was a great stay. The rooms were spacious and felt truly luxurious. What I loved most was having Gordon Ramsay's restaurants connected directly to the hotel, along with the mall that's also attached. It made dining and shopping incredibly convenient. Overall, a fantastic experience. read more

The check-in process was not as smooth and seamless as expected, and we had to wait a few hours for the room to get ready. But overall we had a great experience at this property. The staff is very friendly and helpful. The room service menu has a lot of options and is actually tasty. The staff is great and so accommodating and hospitable. And we had a spa appointment that was out of this world. We used the steam room before our massages. And our massages were so relaxing We also really needed a late checkout since our flight was later on in the day, and the front desk accommodated our request. They took care of us and our every need. I highly recommend you stay at this property as they are clicking on all cylinders! read more

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Absolutely amazing stay. Everything was perfect from check in, to meals, to spa, to lobby/lounge area. Celebrated my husband's 50th and could not have been more spoiled. Had family and children along (never easy!) and everyone felt welcomed and loved the hotel. Particular thanks to Jason (manager) for going out of his way to make the stay memorable. read more

Mandarin Oriental Hotel - Spa day pass is complementary for hotel guests. Beautiful spa/sauna areas. - Hotels Near Me - Boston, Massachusetts

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One of the best aspects of the Mandarin Hotel in Boston, MA, is the staff. They are all wonderful, but one in particular is Willie D or William Hughes Foster, who is one of the best doormen and brings such class to the hotel. He is always on his game, has the best manners, and is truly a gem overall. Sincerely, June B. read more

Dear Mandarin Oriental, Boston, Again, thank you. 12/12/12 is a once-in-a-lifetime date to choose for a wedding. My wife and I chose to spend our 10-year anniversary with you. We had a such a great experience, we chose to spend the weekend of our 12-year anniversary with you this weekend. Your hotel has become one our favorite getaway locations. Your accommodations are excellent. The room you gave us this weekend was wonderful. We both thank you for a much-needed, and exceptional getaway weekend. You will see us again. Thank you. read more

My best friend from residency wanted to visit Boston for a 3 day weekend. As a local and a resident, I had to show her wassup. I'm a true believer of go "big or go home". I can't and I won't settle for less than a 5 star hotel for her! I have to say, MO did not disappoint! The price point is high, may cost an arm and a leg for a night, but it's definitely a luxurious stay! We were greeted so warmly upon arrival. You can definitely feel the upscale vibe just entering the lobby! Great amenities: -- 24 hour gym -- Free Spa access (we found out too late on the second night) must require you to bring a bathing suit! -- Front staff can get you a table at Ramsey's kitchen -- room service -- 24 hour front desk -- complimentary coffee in the morning -- seamless check in and out! Our premier deluxe room was so peaceful and comfortable, got my friend snoring lol! I'll definitely check out other MO locations all over the world! Definitely a fan of MO!! read more

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We had the best waiter named Kenny. He was so accommodating and pleasant.i would definitely give him a five star as a server.Elain

My wife and I recently celebrated our 15th anniversary here. We have stayed at other luxury boutique hotels in Boston and I have to say this first. I did not know what a luxury boutique hotel were until we stayed here. This is the city we fell in love in and now live in NJ and visit once or twice a year for games, shopping , etc. this is a trip we will NOT EVER forget. The staff and hotel are AMAZING IN every way. They have made us so comfortable, and felt so special while we are here I had to write immediately about this experience. We will not stay anywhere else again. Not anywhere else!!!!! Beautiful fursnishings, great views and staff who walk you to the hotel at check in, they knew it was a special anniversary and made multiple special moments for us including a beautiful, thoughtful keepsake heart shaped map of the city for us to take home which will be hung up in our home as an incredible reminder of this trip and this hotel. If you choose any other hotel in Boston I believe you are making a mistake. Update 2024 stay. Just a little bit less awesome. No turn downs, not as attentive, valet damage which everyone will point out is not the hotels fault but scratches are scratches and it's "my fault" they caused the damage. read more

Most luxurious hotel I've been to. When I checked in, the front desk upgraded me to a larger room. Oh my. A walk in closet. A huge bathroom. The deepest soaking tub I've seen in a hotel room. The welcome chocolates and lemon poppy cake on the coffee table. The Nespresso machine. The thick bathrobes. The gym with the cucumber water and moist toilettes. The complimentary hot chocolate and beignets at the lobby. And having Gordon Ramsays restaurant as the in-house dining option was a fantastic bonus! I don't think I can ever stay at another hotel chain... read more

It was a blessing for me to get to stay here at my visit in Boston. It was located in a very good location. It's easy to get to anywhere and so many restaurants, and sightseeing place by walking distance. We also had breakfast here and the food was delish. We also get to use the robot for the room service.. it was very interesting. They have two very sweet Golden here and I love them! If you can afford the rate and I really think it's a good high end hotel in Boston. read more

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Our room was very solid value for the price and the service and dedication of all of the staff members was very impressive and nice. One of the main downsides, though was the ambiance. The hotel in general was pretty dark- it almost felt like a sort of cave, even in the common areas with windows it still felt dark, on the sunniest of days. The breakfast was solid, although nothing special. The main benefit of this hotel was the location, located in the heart of back bay. Overall this hotel is solid bang for your buck, but definitely nothing to go out of your way for. read more

We had brunch here.the ola e was super clean and beautiful inside.the staff was helping and lovely. The was was excellent.we were very very happy here read more

My spouse and I had a great getaway here for one night. Overall, 4.5 out of 5 stars. During the pandemic, bars and restaurant were closed, but we know this going in to booking it. We'd heard very nice things from colleagues and friends when thinking about the high-end hotels in downtown Boston. Plus, there were some good AmEx deals, so the choice was easy. The highs was the service, location, and amenities. Everyone from valet, to front desk staff, to housekeeping, to concierge, to in-room dining was professional and went out of their way to be helpful and accommodate. In-room dining was responsive, fast in delivery, and very high quality items. We loved the downtown area and walkability. Great perks here and nice bath products. Lows were the sadness of the pandemic shutting down so much. The rooms are a bit dated despite the high end prices, and, while this isn't that different than other high end places in Boston (everything's old!), still a little disappointing. The spa waitlist was challenging to get on but they attempted to fit us in. There's a 2-week out booking solid and think this is true even in non-pandemic times. It's only open Thursday-Sunday and the online booking platform could be better. We'd recommend to friends and family and may be back! read more

We had an amazing six-night stay at the Mandarin Hotel in Boston! The location was terrific, walkable to numerous restaurants, Newberry Street and other shopping areas. The Ramsay's Kitchen onsite was terrific with excellent food and service. The rooms were well appointed and offered an oasis of calm which we especially appreciated during our busy trip. Above all, we were very grateful to room director Martina who went above and beyond in taking care of us and addressing any concerns in a thorough and gracious manner. She had turned us into loyal customers of the brand, and we will definitely look for Mandarin Hotel in our future trips! read more

We have been staying quite a few times over the last four years. The rooms are comfortable but a bit tired. The toilet paper is super thin and desintegrates when used. Also, it seems that they are having more and more conference groups. The TLC the chain is known for is not consistent. Even though they have a portfolio on us with our preferences, they didn't pay attention to it and we had to request a room change. Not fun when you are tired from a long flight. The in-room dining staff is excellent and the location is superb though. read more

Everything is top shelf and makes your stay wonderful. The people there are well aware of their specific responsibilities and again makes you feel very comfortable read more

When service is above and beyond, what do you do? You write a Yelp review to acknowledge professionalism! Thank you to Catherine at the front desk and to Mohamed from in room dining! Jean, at the front door, is terrific as well. Should you have to opportunity to meet them, rest well. You will have a terrific experience. read more

Awesome hotel. Understated luxury. Service was excellent. Not overly formal. Relaxed and luxurious.

Staff excellent. Close to shopping dinning and parks. Comfortable beds. Clean. Bar beside restaurant is small.

I love mandarin oriental. We have stayed in a few of them. None are like the one in Vegas from years ago but I still love them. The FRETTE bedding is lovely and they have the store right in the hotel. The body washes in the spa are great ginger smell. They use eucalyptus in the steam room and orange water to drink. The hot tub area Is CLOSED. We purchased a breakfast package but the dining areas are still CLOSED. (They bring the food to your room and it takes an hour and they charge you delivery) but they set it up nicely and the food is delicious. Try the French toast. I don't even like French toast but it's amazing. Room service is by request only!! You must let them know you are requesting it. The gym is open 24 hours. The overall staff is incredible. The spa staff met me once and addressed me by name every day. The checkin staff were the same every day. I think they all live here. . They are always here. read more

I was not thrilled by the high tea service. For almost $80 per person at a 5 star hotel in an upscale neighborhood in Boston this high tea was a let down. The location is great, near public transit and walking distance of other places. The service was good. The problems we had with service was not our server fault. She was kind and very helpful along with the other staff members. The major problem with the high tea was the location within the hotel. Tea service takes place in the lobby rather than a restaurant or a private room. I would like to put in a compliant. My friends and I had high tea at the Boston location to celebrate Christmas. The experience was not great. The location of the high tea in the hotel impacted our experience and caused us not to want to return. The lobby is very loud and not private enough to dine as the doors opened and people meet up. The table were too small to hold all of the food and drinks. Then it put staff at an awkward position because guests wanted to sit and they cannot because the lobby is reserve for the service. Some guests were made but it was not the staff's fault. Then it takes forever for food and drinks to come out because it is so far away from the kitchen. It took use forever to eat and to have refills. Plus the tea was in bags not rolled tea. At $ 78.00 bucks per person before tax you can at least use tea leaves instead of bagged tea. We came here for a luxury experience and we left feeling like we wasted our money. There are other places in Boston that have better reviews and location for less money in the city. read more

I read in a Boston events calendar that the Mandarin Oriental would have festive live jazz music in their lobby, so we dropped in to listen before seeing a holiday show in the theater district. I ordered a cup of tea and was charged $17 for it -- $14 for the 10 cent tea bag, and a $3 dollar service fee. Wow. Merry Christmas to you too, folks. Next time, let's build some affordable housing downtown instead of another one of these grotesque temples to conspicuous, wasteful wealth. read more

We came here for afternoon tea... which they only run as a pop up between jan-mar daily in the lobby. We came later in the afternoon on a week day and we practically had the place to ourselves. It is about $75/pp for tea, tea sandwiches and pastries. You get to choose a tea from a selection of five-ish and you get four little sandwiches and four-six pastries. The tea was fancy, and the sandwiches and pastries were high quality but you definitely don't get a lot for your money. I would say that the food is better than the tea at l'espeliar. The service isn't quite as excellent as l'espeliar but l'espeliar is on point and it is hard to rival with them, but the lady helping us was still phenomenal. She was hilarious and one of the highlights of tea. I would come back for afternoon tea, but my favorite afternoon tea is still at the taj because I think you get more bang for your buck there and I just love the pastries at the taj. The devonshire cream here isn't as great as the one at the taj (so a little disappointed by that) but they have this amazing orange curd and it tastes just like creamsicle. It was soooo good! I recommend you checking it out if you like afternoon tea. read more

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MO was pure luxury! It's in a great location right next to the Pru and Newbury St. Easy access to shopping, dining and the T. The second floor connects right into the Pru, so no worries about Boston's finicky weather and rainy days. They have a pretty extensive exercise room. It's also one of a few hotels that allows guests free spa access even without a treatment. Guest rooms are modern and spacious. They're one of the few hotels that are stocked with soft Frette linens and towels. Staff are all courteous and accommodating. At breakfast, the dining staff were superb in anticipating your needs before you have them, my very definition of luxury. MO has a house car that we used several times to get to the Opera House and to restaurants further away; excellent for when you'd rather not handle the T in high heels. Lou, our courtesy driver, has the most colorful stories! Ask him about N540W. We look forward to returning! read more

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I go the spa at the Mandarin and give it 5 stars, It is a amazing place and great excape, I highly recommend it from the 80 minute facials to the beauiful spa and people that work there, read more

my experience with the mandarin hotel in Boston was horrible. I booked a junior suite the room I was brought up to was a tiny little room with views overlooking a roof with weeds and across the way to an apartment building 30 feet away with a woman cutting onions and a man running on a treadmill looking right at me, the room was $1500. I felt like they gave me one of the worst rooms in the hotel. I went downstairs and yes, they were apologetic, but I was so insulted at that point that I decided to leave it's my second experience at the Mandarin and neither one was any good I can say this I will never stay at the Mandarin hotel in Boston again I would much rather stay at the four seasons, the Ritz Carlton, raffles, or the Newbury. I cannot believe that they wanted to charge me $1555 for what to me was no more than a Marriott courtyard room with nicer fabric. Don't waste your time don't waste your money. There are much nicer places to stay. read more

I booked a package stay for a night to propose. The package included chocolate treats, a flower, late checkout and a bottle of champagne at time of arrival. The front desk did not let me know of the hotel amenities and others that normal 5 star hotels would go through at time of checkin. I go up to the room to find no chocolates, champagne... but found a half dead flower sitting on the bed. Couple days before the reservation, I requested to substitute the champagne for something else, but that request was ignored. I texted the front desk on the whatsapp app and the front desk gave me a option to which I chose a fruit platter. We recieved the fruit platter and the fruits were not only seemed unwashed... it was too shriveled to the point my fiancee and I didn't eat. The next day we had a spa appointment to which it was perfect, but felt incomplete because on the men's side the vitality pool was under renovation or construction. Overall, the spa was great... but hope to recieve better service next time with requests not ignored. read more

There is nothing better then having afternoon tea when it is freezing out. I had freshly made scones that took a while to come out but well worth it. Coming here during the holidays is a lovely experience. However, it does draw a lot of business people here since you are seated at the Mandarin Lobby. I was sitting by the Christmas tree. I enjoyed my time. read more

Mandarin Oriental Hotel - Just scrumptious. - Hotels Near Me - Boston, Massachusetts

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This was one of the best hotel experiences that my family has ever had. We've been there twice and will definitely go back. They had a crib and toys waiting the the room for our kids. The concierge had great recommendations for dining and entertainment. The staff even remembered our kids names! This was a very high end, boutique hotel experience. read more

Note: this is just a review for the spa. Partner and I decided to splurge with the Sanctuary Couples retreat, which ran us around $660 after tax and tip for 1 hour and 50 minutes. They invite you to enjoy their spa facilities by arriving 45 minutes early. Overall, the facilities were top notch. The vitality pool was the perfect temperature with nice powerful jets, and the steam room was very steamy -- almost scarily so, as I couldn't see anything or navigate my way around, so ended up awkwardly standing by the door. The lotions and potions are all top notch -- moisturizing and luxurious -- tellingly, I only had to use 3 pumps of conditioner to get the knots out of my long hair! The service itself is quite flexible. We had two female body-workers and they were very considerate, listening to our requests and tailoring their services to what we needed. My partner got the wrap / massage, whereas I opted for a longer full-body massage followed by a head/scalp massage and facial. Everything was perfect: the pressure was firm enough to get some real work in, but not too intense so as to leave you feeling like a limp, spastic noodle. Background music was quiet and non-invasive, temperature of the bed, towels, room, etc. was warm and comforting, and the linens were soft and comfy even after hours of being pressed into them. Overall, the experience is a pricey one but I think fair, given you're getting 3 hours of pampering and using about 1,000 gallons of water and towels. Definitely a splurge, but a really nice one for once in a while! read more

We celebrated our six year wedding anniversary at the Mandarin last weekend. Three of our five past anniversaries had been celebrated at Boston hotels, which included Hotel Commonwealth, Seaport Hotel, and XV Beacon. The Mandarin Oriental surpasses them all with ease. I cannot overstate the incredible service that this hotel provides. Everyone, from the valet and door folks to the check-in persons, went above and beyond in assisting us. They really made us feel like royalty. Yes, this hotel is pricey, but it is most certainly worth it. Our room was amazing with a great view of Boylston Street, incredible lighting, lots of space, humongous bathroom, walk-in closet, and art deco furniture that we greatly admired. I actually took a video of the bathroom as inspiration for when we ever remodel our own master bath. The attention to detail was bordering on the miraculous - there were features in our room we had never seen in any other hotel. There is a reason the Mandarin is at or near the top of any best Boston hotel list you can find. I can't imagine a better place to stay in Beantown for celebrating a special occasion. *This review is not a paid endorsement and is written solely at the volition of the Yelper. read more

Great place! The hotel staff is first class! Very engaged, helpful, and they listen to their customer's requests. Right in the heart of the activity in that it is in the center of Newbury St, a mike walk to Fenway, and only about a 15 minute ride to the north end. It seems on these types of stays at these type of hotels, there is usually one thing that is memorable above all other. Touch choice here but i would go with the linens in the rooms. In the lobby, there is a store of the Italian brand of linens that the Mandarin uses exclusively. It connected the dots for me as to how the beds were so comfortable! Interesting nonetheless. The service, I believe is what would help one choose between two premier properties, and in this case, the Mandarin wins! read more

Have always been a fan of the MO, this property did not disappoint me again. Upon arrival, we were told that they honored our request to be on the highest floor and away from the elevator. Something sweets awaits in both rooms (amazing little brownie bites ). The front desk is amazing, as they already remember our names after few hours we are in. Every person passing by us greeted us with warm greeting. The best part of the whole experience is the new added addition of free bike rental. We took full advantage of it and biked on both days along the river. The 2 passenger shared bike is a MUST try, great for picture taking. Although it is quite slow, it is fun to share with someone. Only little "down" side is the valet people, I did not find them that friendly. Not the best experience I had in similar properties. Nevertheless, it is a great hotel with amazing location and excellent customer service. read more

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Worse than the Marriott. I've stayed at mandarins , peninsulas, and four seasons all over the world and for $1,000 a night this place is a disaster. In the first 24 hours: our room smells like chemicals and old cigarette smoke, there are stains all over the carpet, room service delivered miso soup without miso and half frozen edamame, and I got a baked egg breakfast without the eggs. To top it all off I mentioned a severe allergy and you guessed it: they screwed up and I'm vomiting and won't give late checkout. I'm going back to the four seasons. read more

Mandarin Oriental Hotel - Hotels Near Me - Boston, Massachusetts

Amazing place. Only three issues. First, staff should be re-trained on taking dining orders. Three times in the two days that we were there, we ordered regular Coca Cola to the room and three times they brought Diet Coke. They did replace it without incident, however, it's not only frustrating to the guests, but also to staff who have to make an extra trip. We've stayed at other hotels (lower rated) and in 30 years, there have been an error here or there, but certainly not three in two days. The second issue would be the minibar in the room that is not being refilled properly. We had regular Coca Cola in there when we arrived, and it was replaced with diet. Lastly, the room service menu should be identical to the one in the restaurant downstairs. Otherwise, everything was amazing. Housekeeping is the BEST, they folded all of our clothes and organized toiletries in the bathroom. Valet, bellhop, and doorman were extremely friendly, down to earth,Great neighborhood with shopping and dining within walking distance. Would highly recommend. read more

The hotel is as wonderful as it is expensive. Service is outstanding, rooms are good size and in perfect shape and condition. My favorite: on both sides of the bed there is a "Good Night" switch which turns of all lights. No noise from Boylston Street at night. We did have breakfast in the hotel and enjoyed it. Weather allowed for open windows to let in the fresh air. Staff was very friendly and helpful. read more

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A bit disappointed with this location. No bar! No restaurant! No one told us about these small details. If we would have known we would have gone with the original plan... The Ritz. read more