I have been going to Lynn for a few months and she does an amazing job. She is focused and detailed…read moreas well as incredibly friendly. I always walk out feeling and looking great. The front desk staff is top notch as well. Thank you so much!

I am writing this review purely based on my experience even before availing the services at Shiloh…read moreNails & Spa. Key concern - not sure why the salons/spas are now providing such abysmal customer experience. Is it coz they have too much business already and couldn't be bothered or, is it now a trend that be inhospitable and stern to the brink of rudeness, customers can choose if they like it or not. How - I was introduced to the place by Yelp during one of their Events - we played some games & got an option to try regular Mani or Pedi services. Service - Though I stay quite far, I thought to try the facial at Shiloh. I called the number given on Google, last Monday (04/20/26). The lady taking the call was rather rude and aggressive. After our conversation and on something she was to let me know, she said I "will get back to you when I can"!. I till date have not received a call back from either her or anyone else at Shiloh. This person was not aware about the type of facials but she was still trying to give half baked information, half heartedly and that too in a tone (trust me) no one would want to hear or continue speaking with if calling a salon or spa. Mostly people visit these places to relax their mind; not to add stress to themselves. This conversation proved anything but helpful or calming; quite the opposite of what one expects. Post such an experience, the next day I went ahead and booked the facial with another spa. Fast forward, I saw on Yelp the Shiloh owner having provided a phone number and email to contact directly. Instead of choosing to call up directly, I thought to leave her a short text message letting her know that I saw the number on Yelp and wanted to discuss about a recent experience. No response from the owner too. Wondering - I really would like to understand why the front desk customer service quality, responsiveness of businesses and the overall attitude is getting so dismal by the day. Why can't someone sitting at the front desk be courteous/polite even if she is not knowledgeable or doesn't care to understand the services being offered by her place of work (it's understandable if she din know about the Yelp event as it was a long time ago but that too can be responded to nicely, why react? [It was told to her to let her know how I got to know about their spa - was meant as a help; since everyone these days like to ask how anyone got to know about their business]). Basis this experience not sure if I would like to recommend the place.

I made my reservation online, the day before. I chose the 11:30am spot for a hot stone massage,…read morebut when it confirmed with me, I saw that I had been placed at the 9 am spot. I called and asked for it to be fixed. No problem. I arrived a little early, but was ushered immediately into room 1. I asked to use the restroom first. When I came out of the restroom, I was ushered back into room one and the door was shut behind me. No instructions. I figured that I should probably change, so I started to undress. I had gotten down to my underwear when there was a quick knock at the door and the door opened. Someone announced "changing room." I originally thought she meant that she wanted me to undress in a changing room, but she actually wanted me to go to room 2. I got into room 2 and undressed. Still no instructions. There was a narrow strip of cloth, so I attempted to cover myself with it, but it was too narrow. I was still confused a little. I can't tell how long I waited because I didn't have my watch on and there was no clock in the room. The masseuse arrived and asked what I wanted today. Hot stone massage. She meant what part of my body I wanted her to concentrate on. Low back and feet. Ok. She'd do the massage first and then hot stones. Great. Medium pressure. Ok. The massage was a little too hard at first, but I spoke up and she adjusted the pressure. I could feel my back relaxing. Unfortunately, I'm ticklish on my feet and I wasn't able to handle the lighter pressure on them. But it was still a great massage. Suddenly, someone opened the door to room two and started speaking loudly to the masseuse. It was jarring since everything else was so quiet and I was mostly unclothed other than the narrow strip of cloth. No privacy with the door wide open! And speaking so loudly when I was trying to relax was ridiculous. We got to the hot stone part and the masseuse kept dropping the stones. Bang. The wall. Plop. The floor. Oops onto the table. I would have given 5 stars other than the online errors, the wide open door, the loud voices and the dropping of the stones. It was a good massage with a few minor drawbacks.

Went in on a Sunday late afternoon told her where exactly where my pain was and just to work on…read morethat area. I don't know how many times I told her omg that hurts !!! She says it has to hurt to feel better. Well now I'm icing my back and hurts more then it did before going in can't touch my back it so so sore yes it's BRUISED

Prompt reply via text message, accommodated me on a last minute appt and quick and good service !read more

I'm a total wax-wimp. Well, that sure changed today!!!…read moreAmelia is absolutely FABULOUS! I had a couple of different waxing services and Amelia was great. She was calming, professional, and told me about the process (I'm fairly new to waxing) so I felt 100% comfortable. The two services took way less time than I'd expected (approximately 20 minutes, total) and was nearly painless, which is not what I was expecting. I'll absolutely be going back to Amelia. In fact, I rebooked, without hesitation, before I left the salon. No photos to share...

Stopped by again and got a pedi from Michael and mani from Kathy. Both were very gentle and good…read moreattention to detail. Cindy was so sweet and stepped in whenever a customer seemed to need help even if she was busy. Kathy was really patient. I chose 2 colors that ended up being too bright on me and she didn't show any sign of annoyance for my changes. I had a bad exp at a different salon where the tech got so annoyed :/ There was a mom with a young daughter who came during my appt and the way they helped the daughter was so cute . They're super kid-friendly.

Michael, Cindy and Roe are incredible nail technicians. They did a beautiful job on my toes and…read morenails. If you are looking for excellent service and quality products, and fabulous attention to detail stands out from the rest. Head on over you will be happy you did. Happy customer Laura S

Alyssa was amazing! Her attention to detail to make sure I had a great first experience with Skin…read moreLounge is the reason I can't wait to come back already!

I absolutely adooooore Skin Lounge ~ Healdsburg!!! All my Sonoma County girlfriends need to know…read morethis is THE PLACE to go for all your waxing and skincare needs. Jen Buchignani will take care of you waaay better than anywhere else. Hands down best facial I ever had... "the decadent" treatment is to die for!!! Plus Jen is a waxing ninja!! Too bad for some of you she is in such high demand she has to stop accepting new clients!! If you can get an appointment with this bizzy lady you are a lucky girl! I just cant say enough good things about Skin Lounge... simply the best

'tis the season! Starting off the holiday season with Christmas nails. Always such a welcoming…read moreatmosphere and wonderful service. No one does nails like Nina. Until next time.

I'm pretty confused because the neon open sign is on the window I tried calling ahead to make an…read moreappointment but nobody picked up. The door was locked but there were people inside so I waved to find out if it was open or not. Two people came to the door one person said it was open the other one said no so I just said okay thank you and left and then they locked the door again but the open sign is still on. Very confusing. There was a bit of a language barrier but usually people can figure it out I'm not really sure what's going on.

First time getting my nails done in 20 years! Lexi took such great care working with me. I chose…read moreGel x. I chose the style and shape, the polish with Lexi's help. She took time to paint, remove and polish again until I was happy with the color! We had a great time too! My nails turned out beautiful! If you need a makeover for your hair, Peter is your stylist. Austin does massages. Looking forward to have my muscles relax! It is everything you what done in one place! Give it a try!

Been coming here for years now, Peter does a great job cutting and dying my hair. I recently…read morestarted bringing my toddler for hair cuts and he did great the first 2 times, until this last time--he was crying and squirmy. I was so embarrassed and stressed out, thankfully Peter was so calm and understanding about the whole situation. He was so patient and fast and worked around all the inconveniences. I'm so thankful. Thank you Peter!! In addition, this salon is always spotless and smells so good!

This review is not for the color service iitself. That was fine.; It was adequate. However, I am…read moreconcerned about how they charge for their services.. I was charged $140 for a root touch up. While this is at least $20 more than I've been charged at other Adveda salons (6 mos ago) , It is certainly their prerogative to charge that fee. The main issues are their business practices and a major discrepancy between the prices listed on their website ($80 and up for root touch up) and what they are actually charging. I brought this to their attention over the phone the day after the service, and the response I got, presumably from the owner, was that she didn't know where I was seeing that. I clearly reiterated that I was looking at their website, and that if the prices listed weren't current, they needed to be updated. I also did not receive a receipt at the time of service. I later requested it, and was told that it would be texted to me, but I never received it. I decided to write this review after reading another review from three years ago that mirrored my own experience--charged much higher than fees listed on the website with no receipt for service given. I am now feeling a bit dubious about the way they do business, and suspect that there might be different prices for the same service, for different people. I will acknowledge that I neglected to verify the fee when I made the appointment, which is something I always typically do. I also waited for a half hour past my appointment to be seen (without explanation or acknowledgment of the delay) but I have also experienced this at another local aveda salon. My appointment was almost 1 month ago, and as of today the website information remains the same.

LAN is an incredible artist in every way.Heres what shes capable of creating in the pictures I've…read moreposted below!!Fair pricing for amazing services