I can't put into words how wonderful this place is. We stayed in the sky two bedroom two bathroom…read more It was so beautiful and so comfortable. The view from the back patio was breathtaking! The breakfast was wonderful. Jamie, the hostess And the daughter of the owners, has to be one of the nicest people I've ever met. She recommended a great restaurant to us where she goes for her birthday and we went the last night we were there and it was lovely. We met her mom the morning before we left, Jen, who was just as lovely as her daughter. We were made to feel so welcome, more like family or personal friends than just "customers" We do plan on coming back and staying again. I can't think of anything that was lacking. Highly highly highly recommend.

I've stayed here twice now - once by myself in the Vortex room and another time with my partner in…read moreone of the bottom floor rooms. Both times were lovely! The location is perfect with easy access, beautiful view of Bell Rock, and away from busy traffic. The rooms are indeed very cozy and have very thoughtful touches to them. We were welcomed with a bottle of wine and some snackies to take with us on our hike. The property is very clean with chill decor and a wonderful backyard area where you walk out & hike right from there. They breakfast provided is ok, but I did miss how on my first visit a few years ago, it was homemade yogurt and pastries. Now they have more of quick bites for breakfast. But the host is there too and she was friendly. I love that it's adults only too! :D

fantastic!! we had a wonderfully stay. comfortable with room…read moreto stretch out. great location to walk to town and excellent trails right out the door. we thoroughly enjoyed our stay . Cherry and Donna were both attentive and great to work with. All our needs were met. Thank you!

Lauberge Sedona is a beautiful property, but unfortunately the customer service fell far short of…read moreexpectations. On our first morning, we arrived at the restaurant around 10:45 a.m. and were told breakfast service was ending. Our only options were to wait for lunch or try room service, which wasn't guaranteed. This was especially frustrating given how far our room was from the dining area. We asked the front desk if we could place a room service order without returning to our room. Although the concierge tried to help, no one followed up for about 15 minutes. While our server was kind, the manager, Ryan, made no effort to resolve the situation or take accountability. Despite the dining area being nearly empty, we were told we could not be seated and had to take our breakfast to go. Hoping for better service the next day, we ordered room service again and were told the wait would be one hour. Our food arrived an hour and twenty minutes later. We were also told the Duck Pond pool was open 24 hours, but when we arrived it was dark, unattended, covered in dirty towels, and had no clean towels available, giving the impression it was closed. While the setting is stunning, the disorganization and lack of service significantly impacted our stay.

We stayed at the Sedona Bella Dona for five nights - five blissfully relaxing days and nights…read more Everything was wonderful! The entire home was super clean, linens and towels were soft and plush, and the dishes, cookware, and other supplies were in great supply and good condition. Having the outdoor grill was fabulous as well. You can make a quick bite or craft a gourmet meal in the beautiful kitchen. The Bella Dona is literally a haven of peaceful rest after a day of exploring all of the beauty that Sedona and the rest of Arizona has to offer. Whether you want to relax in the hot tub or just shower off and enjoy spreading out in the living room or on the patio, you will feel the tensions of the day just melt away. They have a lovely chess/checkers/backgammon game board in the living room plus numerous board and card games under the bar if that's your thing. We had one minor mechanical issue while we were there and the staff fixed it while we were out (we granted permission for them to enter). We experienced nothing but fantastic customer service from booking through check-out. They were easy to reach when we had questions and very quick to respond. Each of the staff I encountered were incredibly polite and professional and helped us in every way they could. I would HIGHLY RECOMMEND staying at the Sedona Bella Dona!

Renters beware! They have an EXTREMELY strict "no refunds" policy and are unwilling to work with…read morecustomers. In February we booked a vacation through AirBnB with Dove Wing Knoll; one of I Love Sedona's properties. 45 days out from our July 2022 reservation we told them that we had no choice but to postpone our trip due to our new home build's closing delay (we are now closing on our house the week we were supposed to be on vacation). They said they would "do us a favor" and allow us to reschedule the trip before August 2022, but there were only a handful of days available in the booking calendar between June and August 31st, and we have children that cannot miss school unless it is during a school break. It was an unrealistic offer and they knew it. We attempted to negotiate with them, asked for a credit for a future stay in lieu of a refund, but NOPE. They are completely unwilling. I asked to speak with someone in senior leadership about our situation and was told I was already speaking to "the highest ranking company representative that speaks with guests."...really? Seems a bit odd. I wonder if the owner, Jim Bizily realizes how pompous that sounds. We are paying them almost 5k and getting NOTHING in return. We tried resolution/mediation with AirBNB customer service, and have opened a claim with BBB. I realize at this point they have gotten away with 5k of our hard earned money, but I will be damned if I don't warn others so they do not make the same mistake we did in booking with this company. It is sad to see the bigger property management/vacation rental companies taking over AirBnB and VRBO and essentially stealing from customers by using their ridiculous policies to take advantage of the customers with good will. We just wanted to change our reservation dates. Damn....we got all this instead.

This was the worst customer service I have ever received! I was talked into a sales call and a $40…read morehold was place on my Amex. It was never released, and I was literally sent to 8 different departments before being returned to the first department, only to be unable to speak to anyone! It was a $40 hold and they passed me around like I was asking for millions! Crickets is what I received, and that's what sales is going to get from me the next time I stay. I'm disgusted

I purchased a promotional package for $350 3 years ago and was told I had 4 years to use it. I…read moretried booking several times on their website and through their customer service phone number. To this day, I have not been able to book a vacation. I tried Hawaii and was told I could not use it there, I also tried several other destinations and was given an excuse why I'm not able to use it at that particular destination. I emailed them requesting a refund and never heard back. This is a total scam!!!

Not sure why they have such poor reviews. We loved our stay there. We were in a one bedroom and…read moreit was very spacious with a full living room, huge bathroom with tub and shower, full kitchen, laundry with washer and dryer and a back patio. Yes the furnishings were not super modern, but they were in good shape and comfy. Kitchen had the basics enough that we were also able to barbecue right outside our building. There's a couple heated pools and a Jacuzzi your immersed in the beauty of Sedona. They communicate mostly by text so it was easy to ask for more towels/pillows/laundry detergent, etc.

Room and property were ok for the price considering it's Sedona just think more of an old apartment…read morecomplex converted into studios. Was clean and quiet for us. Poor review is because of how pushy their time share people are. Having just done a room through Hilton I have zero interest in time share pitches ect and having stayed at a "Grand Vacation" property in the past I knew that they try. Before getting a chance to check in the first person to approach was already checking name against reservation and apparently we were flagged high on their must hook list. I said "sorry not interested" at least 15 times, and the guy ultimately told me I was rude because I wasn't willing to listen to him. You better believe THEN my tone changed from very polite to a little rude because while I get that they have a job and it's in high pressure sales at a certain point they need to back off. So yeah I guess if you have a time share this isn't a horrible place and you won't be on the attack list. But if you're trying to use it just as a hotel room I'd avoid. Just stay in Cottonwood it's better anyways.