This was the worst customer service I have ever received! I was talked into a sales call and a $40 hold was place on my Amex. It was never released, and I was literally sent to 8 different departments before being returned to the first department, only to be unable to speak to anyone! It was a $40 hold and they passed me around like I was asking for millions! Crickets is what I received, and that's what sales is going to get from me the next time I stay. I'm disgusted read more

I purchased a promotional package for $350 3 years ago and was told I had 4 years to use it. I tried booking several times on their website and through their customer service phone number. To this day, I have not been able to book a vacation. I tried Hawaii and was told I could not use it there, I also tried several other destinations and was given an excuse why I'm not able to use it at that particular destination. I emailed them requesting a refund and never heard back. This is a total scam!!! read more

Lol, Diamond Resort is the worst time share ever, I don't care what anyone say. Worst decisions ever made, a bunch of bull crap. They try to make me buy more timeshare every time I go back and I just laugh. read more

Sales people especially the sales women (biaches) at Diamond resort are a bunch of thieves literally stealing from people and giving them false information and trips that never materialize and happen. Diamond resorts hire people off the street who have no manners and trained to sell at all cost. don't waste your time and money with them. They have several hidden fees hence it's cheaper with less headache and not dealing with freaking forcing sales bunch who over promise and way under deliver. It's better and cheaper if reservations are make directly with other hotels or resorts or whatever.. read more

Don't stay here. also don't give them personal information as the calls come YEARS after your stay . When you call back they hang up. the stay years ago was fine but the sales calls and harassment after are absolutely unacceptable. read more

Complete fraud!! They lie about everything to get you to sign up. I was literally Davy checking as they were presenting and it is incredible how they can get away with this stuff. read more

If I could rate them zero I would. First off, their annual maintenance fees of $1,600 a year is extortion. I can book 5 night stay in a beautiful hotel for that price. Second, the resort has not been kept up to a five star level over the years. Third, I've tried to sell it for years and no one is interested in the Orlando location. read more

SCAMMERS. Just book rooms online using regular booking sites. NEVER let them talk you into a promotional package no matter how good the deal seems. This company is smoke and mirrors. Don't say no one told you if you go through with it. read more

Called in at 9am day of check- in per their recommendation to ask for early check-in. Room name and confirmation of reservation was checked and I was told our room was ready. I then tell the other 8 people in my group coming in from all different locations and 2 cars to head towards the resort. When I arrive at 1230pm, Bill at the front desk tells me our room is not ready and kept repeating it wouldn't be until 330 or 4pm. None of my questions or concerns were ever addressed by Bill. He continued to shrug off any our suggestions, including making our room a priority to clean and flip for us since someone falsely told us our room was ready. He stated, "there's more that goes into it than just cleaning the room. It will be ready. 330 or 4 pm." After realizing I was going to get nowhere with Bill. I visibly grabbed the managers business card in front of his workstation, left a voicemail and email stating our frustrations. And low and behold not even 130p, our room MAGICALLY became ready for check in. The manager did respond, "I do understand that Bill notified housekeeping to be able to check your party in just a few minutes ago..." It would have been nice if Bill communicated that he would do anything about it in the first place? Communication. Accountability. Customer service. It's not that hard, especially when- oh I don't know? It's your job. I hate that it took a seething e-mail/voicemail for something to be done about the situation. We are understanding people. But when your teammate screws up and falsely tells us we could check in, it's still then your responsibility to right their wrongs in that moment. Would advise extra training for staff. read more

Worst of the Worst! Promised the world... fulfilled NOTHING! We purchased the time share in 2019 and have not been able to use any points nor any of the services, partially because not much was available and partially because of Covid-19 (everything was locked down). Diamond Resorts International should not continue to charge when they do not have services to offer! Yet they did! I asked to be let out of my timeshare and they said no! Diamond Resorts is a SCAM, taking advantage of people, charging money for services that they can't fulfill! It's shameful! Avoid Diamond Resorts at all costs! It's a complete SCAM... read more

Massive scam! Expect to deal with psychopaths who confuse, gaslight, and abuse you every step of the way. You will exit the situation completely traumatized. It is not worth the discounts they claim to offer. My friends and I went in for the presentation in Maui because a tour agent promised us trip discounts in exchange for a two-hour sales presentation. Prior to that no other information was communicated besides carrying our ID and credit card with us. Upon arriving, a brunette lady with tattoos on her ankle ushered us in. She looked like Kimberly Foyle with creepy radioactive decay of plastic and botox. She started asking us for private information which became quite concerning -- SSNs for a credit pull; ID and credit card information; whether we are single, living with anyone else etc. This was BEFORE the presentation -- we hadn't seen anything, neither did we intend to purchase anything. When we voiced our privacy concerns, she used the classic psychopath trick to fool us by making it sound like our fault "I have been doing this for 10 years, and you are the third person who does not want to do it". After a bunch of abusive remarks from her, I decided to walk away from the presentation. She again requested that I sign another form just so that I could leave. WTF? What kind of resort would treat the guests like hostages. Tips: I hope the next person going into the presentation can bring a camera and send the interaction to law enforcement. Those people especially the plastic lady belong in prison. read more

Our stay was nice, no issues with the room. The staff were rude to another guest while we were checkin in and that was hard to watch. Additionally, I get calls non-stop from Diamond Resorts PUSHING for me to sign on to time share. I asked the last caller to put me on a do not call list and he hung up on me before I could get the last word out. Steer clear of this place unless you want the same. By the way, we were offered a free room if we would sign up for a presentation but we opted to pay full price instead. They still harass us to do one. Just wanted to make this clear for those who may want to stay without strings like we thought we were doing. read more

So I was pressure by these rookie. So told them I needed to have a conference call which I did and wanted to keep us. Oh and the breakfast ( CRAP ) and they ran out of the so called buffet and we were told by the server we should have been here earlier. I look at him this is our time slot. Four different people tried and the last one upped the price and I caught him and he said " oh that's right " and I told the General mgr about the room. And that's what they give to the new people and I said your an idiot ! So we still got our pink jeep ride and three days in Tahoe anybody want it ???? I just feel for anyone is interested when you fist time there ... Before you talk to these con artist . Look at your living quarters ! read more

We have 2 deeded weeks at Polo Towers Las Vegas (points system) The Club members at Diamond Resorts. We can never get the weeks we want in the locations we need which seems like theyve over sold timeshares. Customer service in the call center is horrible. Mainenance fees keep climbing while properties are getting old and rundown. Save money and just use the regular public sites for vacation booking like Expedia, Kayak, Travelocity, or Airbnb. read more

I am trying to revise an old review but don't know how to do it. I initially regretted buying my membership but have since figured out how to use it and I LOVE IT. I wasn't able to make it for the initial orientation but called in and got a LIVE person who walked me through some things I didn't understand, and helped me book a trip (which I got half points off of it yay). They also walked me through some extras I had no idea about (or forgot idk) and set me up for an owner orientation so I can get more info. Bottom line, LOVE LOVE LOVE my ownership. Just got back from panama city Florida and had the time of my life!!! read more

I don't know how this company can legally stay open in the US.. I wouldn't want anyone to buy into this.. Ive tried planning 8 months out 12 months out, 18 months out and cant even get Virginia Beach. There selections in the Caribbean are slim to none with horrible reviews. the Points expire and you lose them. They jit you with maintenance fees, but you can't book a vacation. read more

Not much of an offering for the price. Brought our son, room had a queen bed with sofa sleeper. Pulled the sleeper out that WE had to make ourselves and saw this . A urines stained mattress read more

Diamond Resorts - A urine stained sofa sleeper mattress - Resorts Near Me - Sedona, Arizona

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I booked a 4 day, 3 night stay with Diamond Resorts international one month ago against my better judgement. I told the salesman, "it's not worth buying a package because I'll never find good dates available at your resorts," and he responded, (direct quote) "as long as you don't call our Las Vegas location on December 20th to book a trip for New Years, you will always get a spot even at our most popular destinations. As long as you book a month or so ahead of time, we always have availability - no black out dates." After that my wife and I talked with a couple of friends and planned to book a trip less than one month after securing the vacation package. On September 27th, (more than 3 month of advanced timing) I reached out to our travel agent to book a trip to Las Vegas (where diamond resorts owns 3 resorts) for New Years And was told that they had no availability. Diamond Resorts owns resorts in Las Vegas, yet not one available unit with 3 months of advanced notice. When I complained at the agent because of their false promises, he didn't seem to care - no options to get my money back or cancel this package based on false promises. Then when I asked if they could tell me which resorts were available on New Years so I could consult with my wife about other locations, he let me know that's not how it works and that we have to pick the location and then he can check - seems to be a stupid process and it has left me looking foolish to my wife and our friends because I got all of our hopes up for a Vegas New Years trip. I won't be using this service again. More than 3 months of advance notice in a location where they own 3 resorts and they couldn't come through for me. I don't think they will ever come through unless I book inconvenient dates at empty locations. Thanks for nothing Diamond Resorts International! read more

Not worth the $400 night and that was a discounted rate.... rooms are in drastic need of updating. Also charged an additional $18 resort fee upon check in. read more

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HORRENDOUS and should be put out of business. An investigation needs to be done against their immoral, unethical, deceitful practices. DO NOT DO BUSINESS WITH THIS ATROCIOUS BUSINESS! We have been owners for years through another company they acquired and this was a huge mistake. When you follow the rules to transition, they ignore, stop responding, send maintenance bill but not the paperwork to rid them from our lives. I don't have enough room to tell all the truth we dis Just beaware Be aware of their practices! read more

Awful awful costumer service, not trustworthy and frankly only in it for the money. My husband and I were not only booked at the wrong hotel with our newborn baby, but we were told we could not be switched even though there were rooms available in the hotel where we asked to be in the first place. They repeatedly gave us false hope and sent us mixed messages. The rooms are falling apart. Their communication with their affiliate hotels is poor (the hotel almost refused to let us stay there due to a miscommunication with diamond) and their promises are coated with murky language making anything that comes out of their mouths questionable. Anything but Diamond. read more

0 if I could. Their tactics and maintenance fees are a LARGE SCAM! I own my time share and paid in full.. stupidly... a lot of money for it. I now pay over $3000 dollars a year, for MAINTENANCE FEES! And it goes up every year. I am Silver Owner. And when I try to get an accommodation it is usually a pain in the butt... except for Kissimmee which isn't high on my list of places to go. I just booked a reservation in Spain. The resort had over 10 rooms the day before and when I go to book it, the next morning, just 1 is available. I needed 2. So I go online and isn't this interesting... PRICELINE HAD THE SAME ROOMS AVAILABLE AT THE SAME RESORT! So I can't get a room with my points, but a Priceline customer can! The "help" line used Covid as an excuse, which seems to be the latest thing to blame everything. So basically, the 3 grand I pay a year, maintains buildings and grounds for Diamond to make money on through travel websites such as Priceline. By the way Hilton now owns Diamond Resorts. They will use any excuse to screw over the owners. Beware. If it looks to good to be true... it probably is. DO NOT LET THEM SUCK YOU IN!!!! They will literally promise you anything to get your money!!! read more

I have not been impressed with Diamond Resorts ever since they purchased our local Time Share facility. The annual fees have increase significantly, exchange options are limited for the US and overall improvement to our home Time Share facility has been almost non-existent. The annual maintenance fee is now calculated based on ALL Diamond Resort locations instead of my local Time Share facility. In other words, one is paying for the maintenance of all other Diamond Resort location including overseas operations. Our local Time Share facility used to be great and maintenance fees reasonable until Diamond Resorts took over. Now I heard that Diamond Resorts has been sold to Hilton Grand Vacations for $1.6 million. Hopefully, Hilton will make a difference, but only time will tell. read more

My wife and I are owners of two different types Sedona vacation club in the Premier vacation club.As usual very difficult to get the times that we would like and also long waits on the phone until we can reach someone. read more

Not only does the resort smell like piss but the person who signed me up for this presentation smelled like piss and then he called his manager who pulled up on his moped and also smelled like piss read more

I went through their presentation and while I decided to further examine this "offer" and wanted to remain strong about not feeling pressure and the 2 initial people whom I dealt with were fine... and I would have considered the offer later when I am 100% in the clear of other financial responsibilities later this year. But then "Sheri Flowers" (a Quality Assurance Officer) ended up taking out whatever angst she had on me by replying with a scathing remark when I wouldn't accept her new "offer" because I won't be bullied into signing something that I am not 100% on. Sherri (with "new offer): We can offer you this... ME: Cool. Still going to think about it. Sherri: So you can't afford this. ME: Sure. That's it. Sherri: If you had mentioned that in tue beginning K______ probably wasted that much time with you. I hope that Sheri was just having an off day/moment and that it wasn't directed as a racial/biased interaction. She was pleasant for the first few minutes yet got downright nasty when I simply stuck to my guns. I almost cried as we walked to the trailer where people go to get their gift card or whatever and the kind person behind that computer tried to put me at ease. I value my time more than money. I spent 3hrs there and just needed space to THINK THINGS THROUGH. It's not about buying some diet plan shakes or wellness pyramid schemes. ONCE YOU SIGN THEIR FORMS YOU ARE IN. Sedona is going in a bubble that's about to burst - so maybe it was a good thing that SHERI FLOWERS was beyond obnoxious. Now, I don't even have to give this another thought. I'll just use my $70k+ towards some land and build something. This leads me to compare them to rapists - some are so conditioned in their sales numbers that they can't comprehend that NO MEANS NO. read more

Too bad there isn't a 0 star option. Do not buy anything, do not even make the mistake of looking them in the eye... they're ruthless, and honestly quite scary to deal with. The reps begin by telling you their life stories so you can feel comfortable with them and relate to them. They then go into their sales pitch.. once they find out you're not buying, their attitude changes, and they start being condescending. The sales rep we were speaking with started asking us personal questions like how we paid for our flight to get to Arizona, when we told her we paid with points from our credit card.. she went on to say: "Oh so you people have money but you're just lying to me, you're a liar.." and started making a scene. When we told another rep that we are not buying anything, she told her supervisor we were being threatening and using a threatening tone. I'm really confused by the way they behave. I would recommend their sales staff to Hollywood though, because they put on a quite a show and they are really in character when their mood and tone switches. I've read other reviews on Diamond Resorts where people leave the presentations crying.. and I can see why. I am shocked that they are still in business. If you've joined any of their promos, you'll be in my prayers. read more

We do own at an entry level rate because we are sooo frugal. They upgraded me to a deluxe bc I signed up for 90 min. But we are having an awesome time at the South Tahoe. We also did the 90 min with Jesse first sales guy then the closer Daniel. They were professional sales people and educated us on why our entry Level is not best for us. No bully manipulative strategies. Seriously I am getting the hang of how to use my points etc. We like the convenience of using points and not getting charged taxes or resort fees etc. We were not ready to buy even at the ridiculously affordable final offer. But I will be ready for next time I sign up for a 90 min. Warning: consumer needs to be honest about what they can afford particularly if you make monthly payments. Make sure contract indicates no pre payment penalty!!! Avoid interest. Have fun. read more

DIAMOND RESORTS IS TERRIBLE. I would not advise anyone to buy or stay there. The customer service sucks, the fees are out of control and the properties are average at best. Save your money. Look elsewhere!! read more

Diamond is a ripoff they say what they have to so that you sign up. They make sure you don't have much time to review what you signed so that you are locked in. They will charge you ridiculous fees with no explanation. They avoid the BBB and cases with the language in their documents. Customer service is disrespectful and will tell your spouse or partner they aren't the primary so they can't do anything on the account even if bought names are on the account. Avoid signing up at all cause. read more

So while in Las Vegas on vacation we decided to do the timeshare tour through Diamond Resorts. While everything was fine (yes we declined the offer at the end) I have been receiving calls over the past few months. They have been calling to offer us $500 and whatever else. Please stop harassing people. Will never use their services or stay at a resort. Definitely gave us a bad taste of a company. read more

Do not get involved with this company at all. Dana Castle at the Cancun Resort in Las Vegas doesn't care about the lives of people or families with special needs. She will do and say whatever it takes to get you to buy in. So many lies it's disgusting. We're still waiting Dana to go take our son to the pool to go swimming. It's been 5 months and still no response. We tried to contact Dana Castle a few weeks ago to see if she would come thru with her promise to my autistic son who loves to swim. But the only thing she cared about was my brother in laws and his wife's names and credit card number. Not anything else. Dana Castle is a Snake from Texas. Don't believe her. She will even say she will give you some points from her account..... Lies Lies Lies.Run!!! read more

I went to their Williamsburg resort as a wedding gift and got sucked into one of their dishonest sales meetings to ram a timeshare down your throat. We passed which pissed them off. The room was too big for 2 people but we like small and cozy. This was big enough for a whole family. No hot tub which is one thing we love getting when on vacation. Anyway after we left they would harasses us once or twice a month with phone calls wondering if we had changed our mind about signing up. One day I got especially pissed and threatened to personally sue the guy calling. That shut them up quick. No one from diamond has not called since. AVOID TIMESHARES, ESPECIALLY DIAMOND RESORT. read more

The place was filthy, but customer service is the worst . It is not worth purchasing. I was roped in and talked into getting the sampler packet telling me it would save me money when I travel this is the biggest joke buyers beware please do not pint this your points do not add up to the simpler purchase For instance I pay $99 a month I Put $500 down I only got 2weeks out of the whole entire purchase, With one week hanging into limbo because when I try to book a reservation the customer service reps tell me they are all taken until next year so do I get a refund I asked no you do not get a week returned refund you either take it or you lose it how can you take it if it's not available. The bottom line is the place that they set us in was definitely no resort I have pictures and they will not upload onto their website and when they do they remove them as quickly as I add them. Their beds are disgusting the hot tub had mall around the edges were so corroded it looked like a small pet was stuck inside there was so much hair . Please do not buy into this company it's the biggest disappointment you'll ever run into it is way cheaper to go on apps that have hotel rooms cheaper, Even if you pay a $159 a night if you do your math it will never add up to what they're charging you and get this I started paying with $500 down and it's a 24 month contract my contract ends up in October so they say well if you add those 24 months up it doesn't add the contract price however When all this is said and done I'm spending over $3000 for a crippled room for 14 days They told me I have to use up my points before September and they want me to continue to pay until October I try to use them up and nothing is available do you see what they're doing here? read more

HELLO! If you are reading this and you haven't made the mistake of being part of this Diamond resorts nightmare, PLEASE YOU STILL HAVE TIME TO SAVE YOURSELF!!! DO NOT GET INVOLVE WITH THIS COMPANY!! THEY ARE HORRIBLE!!!! We have been mistreated several times because we are Hispanic. Their calls center doesn't know any other option on their phones, except the one to transfer calls. Orientation meeting? It's just another excuse to sell more points that at the end of the day YOU CAN'T USE! because their website doesn't work. You have to plan your vacation time 6 months in advance because otherwise everything "is booked". Their resorts are so old and outdated. Their representatives have no idea what they are doing... It's not even funny any more. I regret every single day of my life of this purchase. I wasted my money AND... YES I'M DESPERATELY TRYING TO SELL THIS TIMESHARE!!! DO NOT BUY IT! DO NOT BUY IT!!! read more

If i could give any diamond resort a negative I would, this company is at the bottom of the food chain, and tells nothing but lies. I bought the sampler package during a time share presentation, and everything related to it was a lie, just blown away!!!!! If anyone would like to contact me about my experience I would be happy to go into more detail. gracie9304@gmail.com read more

Update: received a phone call from Diamond Resorts offering "a special deal" for a week vacation "VIP Package". Its usual cost is 385 and they were offering it for 285. When my bf started to say how dissatisfied he was with their services, they hung up on him mid sentence. What a joke. read more

Purchased a 5-day, 4-night stay at one of a small listing of locations in October of 2018. We were told, while the package standard was for a standard hotel room for 2 people, we would have NO trouble changing that to 2 rooms, to accommodate my elderly in-laws, who often travel with us. Diamond Resorts started pestering us, sometimes calling 2-3 times each day, wanting us to schedule our trip. I asked them to stop calling, as I would schedule it at a time when we had determined when and where we wished to go. They advised, they wouldn't stop calling, as it was automatically queued in their system, to call, until reservations were set. When I did call and make my reservations, I was told our first choice was unavailable, and they suggested a less popular destination. I fell for it, but made sure and advised them, we would be a party of four and need two rooms to accomodate the party, would prefer a minimum of a queen sized bed, and ground level if possible. They advised, I should receive an e-mail shortly, with the confirmation, and the location, ie address etc, for the "resort" we had chosen. No e-mail was received. (NO, not in my spam either) I contacted them 5 additional times, requesting the information, as we would need to know where we were going, and had already booked flights and a rental car. Finally, on the 5th call, I was able to get their employee to provide the address for the "resort". I asked them to clarify what the accomodations would be, and was told, I had a standard hotel room, with one bath, and two double beds. Attempting to remind them of the requests I had made, I was transferred to a "supervisor" who informed me, the contract I had signed was for the standard hotel accomodations. I told her, it actually said "At Minimum", to which she replied, you can take what is offered, or cancel, and it is NON-REFUNDABLE. She then come back with "we might be able to upgrade your accomodations, if your willing to pay the difference", which I was told could be as high as an additional $100/night. I looked up the hotel, and identified why they had been so secretive... It looks like an old Day's Inn hotel. Their rooms are listed on Expedia for $69/night for one small outdoor pool, and nothing out of the normal basic hotel. They call this a resort??? They also wanted me to travel to a separate location, and spend 2-hours in the middle of one of the days, listening to their time-share sales speal Lesson learned... Cost me $297 to identify this company is a complete farce! I can get hotel rooms in my original location of choice, for around $100/night and NOT have to put up with their poor service, and poor accomodations. Last comment... If I were trying to sell a time-share, I most assuredly would not be sending people to a $69/night accomodation. read more

Diamond Resorts - Nice "Standard" accomodations, not what I would consider a resort - Resorts Near Me - Sedona, Arizona

I never leave reviews but be forewarned. This is a shady company! The room and grounds were descent. However, any good outweighed the bad and I would give 0 stars if I could. This company is greedy and should be ashamed of how their policies are ran. Two times they have scammed me out of money. First time, shame on you, second, shame on me. Never again. Do the right thing and change reservations for people when you're not even open or when a mistake is made. read more

Our story is not very pleasant. We bought a package for 4 days and 3 nights. We were told that we could (if we wanted) get a $100 visa returned if we attended a presentation. We just got off the phone with them and we were told the presentation is a MUST and if we do not attend we will be charged extra for our stay at check out. Also, we were NEVER TOLD when we got the package that we needed to bring a major credit card (to the presentation).. which at this point it sounds very sneaky to me. I am just putting this out here because we have no time to be playing their games. Also, how can they not offer online presentations during this pandemic. Plus, we DO NOT want anybody else to also be fooled by them. PLEASE BEWARE and READ EVERYTHING before signing and paying. We hope you are not another family or person that has to lose their money like we are now. read more