First, let me say the shades we had installed by The Shade Store are exactly what we wanted and we are very happy with how well they turned out. It has taken time to get around to this review, as we were pretty unhappy with the issues and lengthy process, considering the cost. Order to final install was 5 months. We ordered the shades during a sale (25% off shades and 50% off installation), without the sale we would not have proceeded. Do we love our shades? Absolutely. The motorized sun shade makes a huge difference in keeping our home cooler and the roller shades are exactly what I wanted. Would we use TSS again? I might have considered going back, when another sale is happening, and choose lower priced shades, but there were just too many issues with this project. Our story: (11/11/2023) Our consult was easy and quick. We picked out what we wanted in no time, had rough costs and proceeded to have our window trim completed. (12/9) TSS came out and did free measurements. (12/12) Bid approved and paid. Install was scheduled. (1/12) At the install it was discovered the shades were too large to install, as ordered on wrong measurements. (1/13) New blinds ordered, install sched. (2/13) At install, motorized sun shade installed, later did not run smoothly. Both roller shades were damaged during shipment. Installer advised this is an issue. We never opened any of the boxes, and recommend leaving that for the installer in case something is damaged. They installed the damaged product, so we could have coverage on the windows and advised new blinds would be ordered in 1-2 days. (2/21) 9 days later I emailed to check on reorder, since we hadn't heard anything and advised the motorized shade was not running smoothly. Replacement roller shades were ordered only after I sent this email (?). (3/19) Replacement shade received, one damaged-installer unable to fix. Installer also worked on the motorized shade, which had issues again after a few uses. Both roller shades were installed and a replacement part was to be ordered for the one that was damaged. (3/25) Received a random email to schedule an install. Assumed it was for the broken piece of the roller shade. (4/12) Installer fixed motorized shade. When he opened the box with the replacement part for the roller shade, it was the wrong part. It wasn't a part for any of the shades we had. (4/15) em TSS reps requesting the correct part be ordered. (4/20) Received email to schedule install, again. (4/30) Installer arrived, we had not received a part and he didn't have it either. (5/3) Installer texted to see if we had any contact from TSS - None. (5/8) I em TSS to find out what was going on. Received quick reply, install scheduled too soon. Part to be shipped to us. (5/21/2024) Installation complete. read more

See all

Watch out!! They're THIEVES! They charged $275 ahead of a service call for a broken shade they said couldn't schedule until 3 weeks later. When cancelled the next day, they still charged the full $275 despite NEVER coming out to service anything ! They should be reported to BBB and to the IRS for fraud because they don't complete any work but still charge!! Might as well steal your wallet. read more

Buyer BEWARE! This store charged $270 on my credit card when I went to make an appointment for service on shades they had previously installed which stopped working. The made the appointment for 3 weeks out and I managed to fix the shade myself so I went in and cancelled the appointment the next day. 3 days after cancelling they sent some random part which is unusable since they never came out to do the service! The person in store was incredibly rude when I went back to ask why they had charged me and sent me to customer service but wouldn't give me their contact info!! Had to dispute the charges through my card. Think twice before doing business with them. You would be better off somewhere else. read more

The sales team could have done a better job of of listening to what I wanted. it took multiple sales contracts before I could finalize and pay. The biggest issue was the scheduling of the blinds. This much money they could call before scheduling and assist with a date that works for the customer. Buy from someone else. read more

My husband and I ordered shades from Jessica and had a fantastic experience. Jessica was super knowledgeable about the products and fabrics, and equally knowledgeable about tiny details related to install. She even caught that our alarm sensors in our window sills would need to be accounted for or moved. We couldn't be more thankful and our shades turned out beautifully. We highly recommend her, as well as the product. We're very happy with the look and function of the electric roller shades, it was well worth the upgrade. After install, we contacted the store about a valance that came dirty as well as a motor on one shade. A technician came out and fixed both within 10 minutes, we're very thankful our concerns weren't dismissed as this makes a huge difference in our overall customer service experience. I would say that my only critique is the business model for getting quotes. It's a little clunky in the sense that there's a delay. It would be really nice if there was an ability to get quote range or estimate on the spot. read more

I am flabbergasted that this store has high reviews. I have purchased 4 motorized shades from them and I cannot count the service calls we have had on them. The latest issue is a motorized shade in the living room had intermittent issues and then finally died in the down position with no recovery option. Called the store and had to leave a message. No response in 2 days, called again and got someone who asked a few questions and then said I would need to talk to service dept. in New York. Bottom line, they set up an appointment 6 weeks out (earliest they had) in a four hour window and shipped a new motor (this will be number 3 in two years). So we have a shade in the down position in out living room for over 6 weeks. The service from this company has just deteriorated! We will never buy from them again and if we have any further issues, I will replace them all. read more

I am so happy with my blinds from The Shade Store. Kathleen took her time to help me through the whole process and was very patient with my indecisiveness. The measurements and installations were done in a timely manner. The quality and look of the blinds really transformed my house. I highly recommend their services! read more

RUN!!! I have no idea how this location has so many good reviews. Our experience has been absolutely miserable and so stressful. Here's the TLDR; we have one large balcony window in our bedroom that needed a black out shade. The guy from SS came out in September, took measurements, and left. My husband told him that we wanted the shades to go from the *top of the wall, all the way down*. A few days later the quote came back, and we signed off on it. No, we didn't measure the length of the shade ourselves - were we supposed to? I mean, I'm not trained by the SS on these things, and I'm assuming the guy they sent was. As customers, we should sign off on the price, not the measurements, right? And, if that's not the expectation, shouldn't they be clear about it? Well, late October a guy came out to install our shade. They were made too short. *Not* from the top of the wall. . . too short, not what we wanted. We were told that the issue would be rectified, and someone would call us. No calls came. We followed up. We were told that the additional material would be $500 extra (on top of the $3,300 we had already paid). Okay. . . well. . . that sucks. We were then told that SS would cover half that amount. So, $250 more. Okay, we were okay with that. Flash forward to early December. We're trying to schedule the install when we get a NEW QUOTE from SS. It informs us that we owe $1900 MORE to get what we want. WHAT??? $1900 more? Why did we go back and forth for a month over $250? Um. . . no thank you, Sir. This is getting crazy. So, we asked for a refund. And, we were told (in store) that one would come within a few days. Okay, great. Well, a couple more days go by, and SS, in an email, says NO REFUND. We have two options - install the TOO SHORT SHADE, or they keep our money. We called them. We quoted their "satisfaction guaranteed" and "we will rectify our mistakes" and "we will work with you" propaganda on their website. It fell on deaf ears. No escalation, no working with us. Take it or leave it. Again, TLDR - The SS is trying to steal $3,300 from us. Based on their mistake. Which they will not rectify. Even though their site says they will. We are totally done with them. The stress, the drama, and the confusion is not worth it. I'd rather have the sun blazing into my eyes each morning than deal with or work with the SS ever again. I will say it again - RUN!!!! read more

My husband and I worked with Jessica on drapes for our living room bay window. We are very new to the drapery world, so we couldn't be more grateful to Jessica for her guidance, suggestions, and patience throughout the process. She was honest and took her time explaining all of our options from hardware to fabrics. She's incredibly knowledgeable and truly such a delight to work with. read more

We have outfitted our entire house with different shades from The Shade Store, working with Kamala to make decisions and place orders over the course of 6 months. She is patient, helpful and always willing to offer advice when needed. She even put together mock up renders of our rooms, with shades in different colors and visibility so we could see how the different options would look in real life. The installers were always on time, courteous and got the job done quickly. Highly recommend working with Kamala and The Shade Store! read more

I am very pleased with my drapes from the Shade Store. They are perfect! Dean was so helpful throughout the entire process. He was so friendly, knowledgeable and fun to work with. He gave great suggestions what would work in our new home. He advised me to live in my home a bit to judge how much light would come in so I could pick the right fabric.. The quality of the drapes is amazing. Dean made this process easy and kept me updated along the way. read more

I have worked with Brandon and the Shade Store multiple times and each time have been very impressed with both the quality of the service and the shades. Brandon is super easy to work with, the shades are beautiful and easy to use (especially the motorized ones) and they come quickly. Christopher, the installer, is amazing and does incredible installation work ! I highly recommend the Shade Store ! read more

First off, Brandon R. at this store was the best. He was helpful, had great suggestions and was patient as I took time to make decisions. He stood by his word and replaced some draperies for me that weren't quite as expected. Most of my window coverings were measured and installed by Steve J. He was careful with my home and belongings, polite and COVID considerate. He did a fabulous job. When I ran into a few snafus with appointment times etc. Genevieve and the Customer Care Team came to the rescue. Overall I had a very positive experience, I love the way all 7 windows turned out and I would highly recommend this store to anyone looking for new window treatments. Donna R. read more

They're a bit expensive but they have an absolutely immaculate product. Their company from head to toe is great including their salesmen, customer service reps, and installers. Their products come with a lifetime warranty. I've already had them out a couple times to make adjustments and I can't say enough about them. It's pricey so I understand if you can't use them, but if they are without a doubt the best in the business. read more

My wife and I had the pleasure of working with Hess Rouhafza at the Walnut Creek location. Hess was very helpful in selecting the right window covering for our media room...a beautiful flat Roman shade that operates bottom up and top down. The shade arrived quickly and was installed by a great technician. We are extremely happy with our purchase experience and the quality of the product. We highly recommend the Shade Store and Hess Rouhafza! read more

Friendly, knowledgable, quick to quote/measure.. super reliable because they came to measure and install as they promised. Love our new automated shades! read more

Brandon was very helpful in helping us to choose different types of blinds and shades. Over the last couple years, we have installed 10 window/sliding doors shades/blinds - 6 electric and 4 manual. Color and design was spot on. Installations were professional and reliable. Customer service is top notch. Very satisfied with our purchases. read more

So glad I went with the Shade Store for new window treatments in my home. I'm a former Designer who used to sell 'other' brands and saw the quality of product and service degrade over time. My in love with my custom roller shades for the bedrooms and top/down/bottom up/ roman shades for the living room. Hess, at the Walnut Creek store, was super helpful and patient. We first started talking about window treatments before COVID. Because of COVID and other home projects I wasn't able to do the window treatments until this month. He hung in there, answered all my questions and helped me make the best choice for my home and lifestyle. Thank you Hess and thank you The Shade Store. :) read more

Had a great experience with Dean at the Shade Store in Walnut Creek. He was very helpful in the showroom - by walking us through all the different options that they have available. Once we narrowed down our selections, we took samples home, set up the measurement appointment, and then once that was complete, the product was shipped to our house and then we set up the install. The whole process was simple and quick, with Dean asking questions and helping along the way. I much preferred being able to go into a store to see and touch all the different options, as there are so many to choose from, to make sure we picked out the right color/style. We are very happy with our purchases. read more

We couldn't be happier with our new roller shades. Brandon provided excellent service! Our shades are beautiful, high quality 100%. Quote, measurements and installation were super quick - 10/10 will do business with again. We highly recommend it. Thank you! read more

I went into the store to look at solar shade options. Hess was extremely patient and helpful, taking the time to explain the different options. I was able to schedule a measurement appointment timely, the tech was on time and professional. The blinds were shipped and received as scheduled and Carlos, the installer was efficient and professional. I LOVE my new shades and they provide protection from the sun while preserving my view! read more

The Shade Store - Sun protection and a view. Love my solar shades. - Shades & Blinds Near Me - Walnut Creek, California

We wandered into the Shade Store in downtown Walnut Creek earlier in the year (prior to the Covid 19 crisis), in search of some window coverings for two west facing windows in our home. One to reduce seasonal glare in our office, one to filter out lights streaming into our laundry room. We were greeted by Hess Rouhafza, who could not have been nicer and more professional. He showed us a variety of textures and colors and insisted we take a number of swatches home to match color and to tape on the windows to test filtering capability. Infinite patience, no pressure to buy...he genuinely just wanted to provide great service to us. The entire process from showroom to selection to installation could not have been better. Thank you Hess and your Shade Store teammates for making our customer experience simply superb. Jill and Bruce Dresser read more

I have been a huge fan of the Brand since 2016 and have the product in the houses. The Product, experience and customer service is exceptional. A shout out to Brandon today!!! I cannot thank enough Brandon Riddlesperger from Walnut Creek Show room. Brandon, your help, and suggestions were super Genius. Thank you for your patience with us, you are the most knowledgeable and friendly person! It was a real pleasure working with you! Not knowing which decision to take can sometimes be the most painful You made the painful process of choosing the right items for 5 windows excellent and enjoyable from the start to finish! Irina and Leo read more

I decided to use this WC Shade Store after a recommendation from my interior decorator friend. While it did take a few installation visits to get everything just right, I'm impressed by all the people who helped us along. Hess, the designer at the store was knowledgeable, professional and very friendly. With his help I was able to chose the perfect shades for my home. I also want to say how much I appreciated our main installer, Willie. He is just excellent at his job. Overall, this was a positive experience and I'm very happy with my new window coverings. read more

I wanted a blind I could lower from the top on a very large window. Dean consulted with me, was very knowledgeable about what sort of shade would work and why - also recommended fabric. Was very honest about how different shades might look. Didn't try to upsell me! Of course it was pricier than I'd planned but the quality and ease of installation (installers are employees of the Shade Store!) plus the materials are made in the USA made me feel like I was getting value for my money. The fabric I choose got caught up in supply chain issues but Dean was on top of it and suggested I select another fabric - even sent me swatches. The installation (only a couple weeks delayed) was quick and easy. I can honestly say I got just what I wanted - and I'm picky! read more

Very happy customer. Hess took great care of me. We spoke on the phone before I came in and he did a great job of explaining to me the different and best options for me. Once I was able to make it in the store we followed up from our phone conversation. I was sent home with several samples to put on my windows to make sure I found the right option. Once I made my decision, I called Hess and he placed the order. Someone was sent to my home for the measurements and once that was complete those measurements were sent off for completion. Lastly everything was sent to my house and shortly after someone came to my home to install. Very happy with the customer service and quality of product. read more

I can highly recommend The Shade Store in Walnut Creek for their professionalism, quality and selection of product, and fantastic customer service and staff, most especially Hess Rouhafza, who was an absolute joy with whom to work. The selection of textiles was everything I was looking for and Hess helped guide me through the numerous choices of styles and swatches to find the exact right fit for the design of our newly remodeled master bedroom, bathroom, and second master/home office ensuite. Our remodel ended up taking 15 months (don't ask), but Hess was the light at the end of the tunnel. There were a few hiccups like needing to change the color of some chains and a valance that needed to be remade, but I was not the one initiating the corrections. I never once had to ask for anything to be done, Hess and the Shade Store took matters into their own hands and made immediate new orders and a free install to correct the small changes and make everything perfect. I am so impressed. Hess had promised The Shade Store would stand behind their product, and I am here to assure you they will and did! This is a recent purchase so I can also confirm the speed with which they worked to make everything just right. If you are looking for shades, drapes, any type of window treatments, run, don't walk, to The Shade Store. They have a range of prices, some of which might be the same or a bit more expensive than other vendors you might consider, but you will never get the guarantee of workmanship and excellent customer service and follow-up that you will get from The Shade Store. I have another bedroom that needs doing, and I will definitely be calling them again! A huge Thank You again to Hess and consulting staff at The Shade Store for helping to make our house a home again! read more

Brandon Riddlesperger in the Walnut Creek store was so very helpful in assisting us in selecting motorized shades for our home. He listened, offered suggestions, and his follow through was fabulous. A heartfelt thank you to Brandon and The Shade Store installers for a job well done! read more

You never know how much goes into drapes and window coverings until you do it. Brandon R was a great help, very patient and not pushy. The installer Willy was professional and detailed. He left nothing to chance. Drapes are expensive but if you compare to non custom, the difference is very obvious. The store has plenty of samples which is very helpful. Great service! read more

Long overdue review for the shade store in Walnut Creek. Started off my quest for new blackout motorized shades at Lowe's in Concord. If you want to see how that experience went check out their yelp page. (; After deciding Lowe's in Concord was a terrible idea I decided to check out the shade store. Yes you pay a premium at the Shade store, but have no doubt in your mind that it is well worth it. Hess was incredibly professional and helpful from beginning to the end of the process. Always Kept us posted on timing and was incredibly consultative in terms of what to purchase for what we needed. Installation was a breeze too. We are incredibly happy with our shades and will be returning back for more projects. Long story short...You get what you pay for. read more

I had a wonderful experience working with Hess at the Shade Store at Walnut Creek. He was incredibly patient, professional and reliable during the months-long shopping process. He even sent a lovely card after the installation. I love the new shades in our home - they're beautiful! read more

The customer service, product quality are all excellent and I am certain you will never find anyone who will give you the kind of attention and offer excellent design advice as Hess provided. The product is really top quality in terms of product and top quality. Our Design Consultant Hess stuck with our very challenging window treatment despite all odds against him and he did so with great knowledge about the product and with determination to make the window treatment perfect. And, when he thought he needed to consult with his colleague, he brought Mica on board and between the three of us and excellent installers, we finally were able to hang the perfect window treatment and it is absolutely gorgeous. Our sale had to have been the smallest sale for Hess and yet I felt like he was outfitting our entire home and every window. He always made me feel like my small project was the most important one to him. I am so grateful for the amazing customer service and the window treatment is just beautiful! read more

I cannot say enough amazing things about my experience at the Shade Store (Walnut Creek). I looked thru a ton of swatches to figure out what I wanted to go with. Hess (he's amazing) was so patient and helpful in decision making - he worked with me on budget and different options to help stay on track. While the Shade Store can be a bit pricey -- the experience, customer service, quality and look/feel of final product as well worth it. And the product comes with lifetime warranty! Hess was super helpful from start to finish and checked in after the installation to ensure everything was to our liking. I would recommend this over other options - we priced other options as well but the quality we were getting was not the same and in the end we are so glad we went with the Shade Store! Don't hesitate and if you are in two minds just go look and you will be so happy you did! It was fun to see all the great options and have someone help guide us on the final product - colors that worked well together, what is good with kids in the house, what is the look we are going for. Thank you very much for a seamless and wonderful experience! read more

We love our shades done by Shade store in Walnut creek! Perfect color to complement our counter top in our kitchen. Steve Jones who came to measure the two large windows and installed shades, was polite, on time, care about your home surroundings and knows about shades! Perfect professional job done in such short time. He brought his own bootie covers and wore mask a whole time. read more