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    G & C Draperies

    5.0 (8 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - G & C Draperies

    Motorize existing window treatment

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    The Shade Store - Double roller shade

    The Shade Store

    (34 reviews)

    First, let me say the shades we had installed by The Shade Store are exactly what we wanted and we…read moreare very happy with how well they turned out. It has taken time to get around to this review, as we were pretty unhappy with the issues and lengthy process, considering the cost. Order to final install was 5 months. We ordered the shades during a sale (25% off shades and 50% off installation), without the sale we would not have proceeded. Do we love our shades? Absolutely. The motorized sun shade makes a huge difference in keeping our home cooler and the roller shades are exactly what I wanted. Would we use TSS again? I might have considered going back, when another sale is happening, and choose lower priced shades, but there were just too many issues with this project. Our story: (11/11/2023) Our consult was easy and quick. We picked out what we wanted in no time, had rough costs and proceeded to have our window trim completed. (12/9) TSS came out and did free measurements. (12/12) Bid approved and paid. Install was scheduled. (1/12) At the install it was discovered the shades were too large to install, as ordered on wrong measurements. (1/13) New blinds ordered, install sched. (2/13) At install, motorized sun shade installed, later did not run smoothly. Both roller shades were damaged during shipment. Installer advised this is an issue. We never opened any of the boxes, and recommend leaving that for the installer in case something is damaged. They installed the damaged product, so we could have coverage on the windows and advised new blinds would be ordered in 1-2 days. (2/21) 9 days later I emailed to check on reorder, since we hadn't heard anything and advised the motorized shade was not running smoothly. Replacement roller shades were ordered only after I sent this email (?). (3/19) Replacement shade received, one damaged-installer unable to fix. Installer also worked on the motorized shade, which had issues again after a few uses. Both roller shades were installed and a replacement part was to be ordered for the one that was damaged. (3/25) Received a random email to schedule an install. Assumed it was for the broken piece of the roller shade. (4/12) Installer fixed motorized shade. When he opened the box with the replacement part for the roller shade, it was the wrong part. It wasn't a part for any of the shades we had. (4/15) em TSS reps requesting the correct part be ordered. (4/20) Received email to schedule install, again. (4/30) Installer arrived, we had not received a part and he didn't have it either. (5/3) Installer texted to see if we had any contact from TSS - None. (5/8) I em TSS to find out what was going on. Received quick reply, install scheduled too soon. Part to be shipped to us. (5/21/2024) Installation complete.

    Watch out!! They're THIEVES! They charged $275 ahead of a service call for a broken shade they said…read morecouldn't schedule until 3 weeks later. When cancelled the next day, they still charged the full $275 despite NEVER coming out to service anything ! They should be reported to BBB and to the IRS for fraud because they don't complete any work but still charge!! Might as well steal your wallet.

    The Shade Store

    The Shade Store

    (20 reviews)

    Bought a motorized shade for my bedroom. Two years latter, the remote needed to be recharged…read more Store told me it would entail a technician for $275 to do this. I was horrified! After much todo, they agreed to not charge but I would have to do the work with the technician directing me. Gave me an appointment 6 weeks out!! Technician was really nice when he came and he did the work and showed me what to do next time. Thankfully he saw that having an 80 yr old lady on a ladder was not a good thing! The entire thing took 5 minutes!! Go elsewhere for a shade!!

    It has been an ongoing terrible experience with getting shades and curtains for my brand new space…read more The product took five weeks to arrive. The installer botched the job, damaging my brand new walls by drilling unnecessary holes, smudging dirt on my new paint, leaving debris all over the floor, scratching the wall, and failing to remove unused materials. Additionally, none of the curtains worked as they should have, either from damaged/defective parts shipped or due to poor installation. Brandon, the project manager took a week to file "a report" and went completely silent. He provided no updates, no check-ins, and no follow-ups; he went completely silent after a site visit to confirm the damage/defective work despite saying he would be in touch. I had to chase him down. In fact, despite shelling out a lot of money for the curtains and treatments, there were no phone calls or emails updating me on the status of the damage from anyone; I had no idea if and when it would be corrected, or that the correction was even in the works. Since my designer recommended this place to me, she was vigilant about reporting this up the chain, but even that did nothing other than words of sympathy. No one reached out, no one called, no one responded to any specific issues, or provided any update on the status or timeline for the repair. If this was an online chop shop, I would say "you get what you pay for." But given how this store bills itself, how much they charge for the product, the treatment of their customers is absolutely abysmal. I envy those who had a good experience with Brandon or the Shade Store; I wish I could say the same. In addition to damaging my walls, the lack of communication, complete silence cost me thousands of dollars and countless hours of time chasing down anyone for an answer when the responsible thing would be to simply check in on your customer who was wronged and reassure them about the correction.

    G & C Draperies - blinds - Updated September 2026

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