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    The Shade Store

    3.3 (20 reviews)
    Closed • 10:00 am - 6:00 pm
    Updated a few days ago

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    Reviews With Photos

    Bathroom reverse roller shade with valance
    Emily F.

    I had been meaning to put shades in my upstairs bedroom and bath for years but was always intimidated by installing them on my own and making sure the measurements and the style was correct. I popped into our local store and found plenty of design ideas and helpful assistance. Working within my budget, the sales team was able to help me complete all the rooms on my list. Just had them installed today by a competent and friendly installer. He even took down my old curtains and hardware (neatly folded!) and took away all the boxes and debris. 7 large windows in under an hour. Thrilled and worth the price! Wish I had done this years ago.

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    2 months ago

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    Karissa Baboian

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    1 year ago

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    Karissa Baboian

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    4 months ago

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    Karissa Baboian

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    6 months ago

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    Karissa Baboian

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    3 months ago

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    Karissa Baboian

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    3 years ago

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    Karissa Baboian

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    7 years ago

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    Karissa Baboian

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    3 years ago

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    5 years ago

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    Karissa Baboian

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    5 years ago

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    Karissa Baboian

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    4 years ago

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    Karissa Baboian

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    4 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    Karissa Baboian

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    7 years ago

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    Karissa Baboian

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    4 years ago

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    4 years ago

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    7 years ago

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    Karissa Baboian

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    7 years ago

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    Ask the Community - The Shade Store

    Review Highlights - The Shade Store

    “I came in knowing what I wanted and spoke with Brandon (he was at the Walnut Creek location at first).”

    Mentioned in 6 reviews

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    The Shade Store - Double roller shade

    The Shade Store

    (34 reviews)

    First, let me say the shades we had installed by The Shade Store are exactly what we wanted and we…read moreare very happy with how well they turned out. It has taken time to get around to this review, as we were pretty unhappy with the issues and lengthy process, considering the cost. Order to final install was 5 months. We ordered the shades during a sale (25% off shades and 50% off installation), without the sale we would not have proceeded. Do we love our shades? Absolutely. The motorized sun shade makes a huge difference in keeping our home cooler and the roller shades are exactly what I wanted. Would we use TSS again? I might have considered going back, when another sale is happening, and choose lower priced shades, but there were just too many issues with this project. Our story: (11/11/2023) Our consult was easy and quick. We picked out what we wanted in no time, had rough costs and proceeded to have our window trim completed. (12/9) TSS came out and did free measurements. (12/12) Bid approved and paid. Install was scheduled. (1/12) At the install it was discovered the shades were too large to install, as ordered on wrong measurements. (1/13) New blinds ordered, install sched. (2/13) At install, motorized sun shade installed, later did not run smoothly. Both roller shades were damaged during shipment. Installer advised this is an issue. We never opened any of the boxes, and recommend leaving that for the installer in case something is damaged. They installed the damaged product, so we could have coverage on the windows and advised new blinds would be ordered in 1-2 days. (2/21) 9 days later I emailed to check on reorder, since we hadn't heard anything and advised the motorized shade was not running smoothly. Replacement roller shades were ordered only after I sent this email (?). (3/19) Replacement shade received, one damaged-installer unable to fix. Installer also worked on the motorized shade, which had issues again after a few uses. Both roller shades were installed and a replacement part was to be ordered for the one that was damaged. (3/25) Received a random email to schedule an install. Assumed it was for the broken piece of the roller shade. (4/12) Installer fixed motorized shade. When he opened the box with the replacement part for the roller shade, it was the wrong part. It wasn't a part for any of the shades we had. (4/15) em TSS reps requesting the correct part be ordered. (4/20) Received email to schedule install, again. (4/30) Installer arrived, we had not received a part and he didn't have it either. (5/3) Installer texted to see if we had any contact from TSS - None. (5/8) I em TSS to find out what was going on. Received quick reply, install scheduled too soon. Part to be shipped to us. (5/21/2024) Installation complete.

    Watch out!! They're THIEVES! They charged $275 ahead of a service call for a broken shade they said…read morecouldn't schedule until 3 weeks later. When cancelled the next day, they still charged the full $275 despite NEVER coming out to service anything ! They should be reported to BBB and to the IRS for fraud because they don't complete any work but still charge!! Might as well steal your wallet.

    The Shade Store - blinds - Updated September 2026

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