This review is for the Main Street Kitchen part of the store. As I see with another reviewer, I,…read moretoo, had issues with their Dura Supreme product. The quality was a problem, and it was a painful process working with Main Street. The shelves within these cabinets were terrible. I could have bought cheaper shelving from Home Depot and they would have been of a far superior quality than what I paid loads of money for with Botello's store. Thankfully my contractor cared about the quality of what he installed and made me new, quality shelving. Unfortunately the hutch had glass doors and painted shelves so that needed to come from Dura Supreme (attached a picture to show example of quality issue). 6 lots of shelving later, 2 of which were the wrong color, and I now have shelving that is ok but not great quality. Some of the cabinets arrived with a weird film on the inside and a bottom corner of the oven area was not right, and the contractor had his people fix these issues as best as they could. We had to have 3 lots of pantry doors sent as 2 lots were the wrong size. And through this all the folks at Main street were on top of nothing so it all continued to drag out. All of this started with their sitting on ordering a color sample for 2 months and when finally ordered, it was the wrong color. This meant that the color held up starting as it delayed the order. Main Street continued with sitting on things from this point to the end. We were always told solving these issues were a top priority, but they never were!! 16 months after delivery of cabinets, which does not include the lost time in finalizing the color sample, we had the last of the bits to complete the kitchen. I requested a discount given the quality issues and the burden of the kitchen completion delay, not to mention the constant follow up required to even get things moved along as they were never on top of anything. Then to be told we should be satisfied but at the same time tell us "This is not typical for the cabinet line, and I have been speaking with Dura Supreme since receiving your email." This was the response I received when I sent an email in July that listed out all the quality issues we experienced. So we should pay typical prices for what is not typical??? Back in July we were told they were working on organizing an on-site visit from the manufacturer, but unsurprisingly, many months later and still nothing. No communication, absolutely nothing. These were not cheap cabinets and we deserved better from Botello's. It is clear they don't care about customer service or the quality of the product they deliver. I am grateful my contractor cared about quality and did all that he could to fix the problems of what was delivered but it was no thanks to Botello's. I highly recommend you look elsewhere and save yourself the frustration and grief.

The store has large readable signs overhead to lead you to the product you want. If, you don't…read morelocate it the staff is very helpful and will lead you to the product you seek, then stay a while in case you have more questions, beautiful

DO NOT RECOMMEND. I went to the store to pick up supplies for my husband and asked an employee for…read morehelp locating the items. He told me the process was to go find them myself and bring them to the counter to pay. When I pushed back and asked again for help, he said, "If you can find someone, you can get help, but there is only one guy working out here." Meanwhile, I was trying to track down 50 lb bags of quick concrete, 4x4x8 pressure-treated lumber, and other heavy items. There was no offer to help and no concern for me as a customer. I am in my 60s and could have seriously injured myself trying to lift these items, especially after spending so much time just trying to locate them. The service was terrible, and it is clear they do not care about their customers.

Quality service matches quality products especially lumber. Delivery or at the store, easy peasyread more

This place has good products but you pay for the convince and this is not a home Depot so don't go…read morethere thinking that. The guys do help if you need it and they will show you where stuff is. It's more for contractors but as a homeowner you can still get what you need most times.

Basically read all the one star reviews and I agree. So rude and not helpful. They seemingly…read moreenjoy it!

Called to speak with their custom woodworker. He said he didn't have time to take on my…read moreproject...much less to eve speak about it. I tried to explain how small my need was and he didn't have time to discuss it. He talked over me not allowing me to even ask if there's someone else on the island he could refer me to. Perhaps if he's so busy, he shouldn't take phone calls because he surely doesn't put forth a good impression of the company as a whole.

Such helpful and friendly service and staff. Despite being super busy, employees were there to help.read more

Every time I go to Mahoney's I know they have quality merchandise and employees. Great combo every…read moretime! Clean. Well stocked. Knowledgeable and friendly.

Mshoneys is Yankee hard work meet savvy business people. Great inventory, competitive price…read morematching, and wonderful customer service!

I needed to replace a few boards on my back deck so we measured them up and went to Cottle's in…read moreEdgartown. I thought the price of the fir boards was fair. There was no extra charge for cutting the boards although the cuts were not necessarily even I was able to use them after a little fixing. Staff was very helpful with our purchase from the warehouse to the cashier. They also had nails so we had a one stop shop.

Their website states that they are open on Saturdays , while the Edgartown site is closed…read moreSaturdays. This is misinformation as the West Tisbury location is definitely closed on Saturday . It was not pleasant driving all the way from Edgartown on Saturday only to find them closed, contrary to their website. Also the time and gas wasted was annoying. Hope they will update their website , not a difficult task .

I stand corrected after an initially disappointing experience at Stone Wood products in Harwich whe…read moremy vehicle was damaged in the lot. The initial contact was disappointingly negative with no responsibility recognized. Upon the return of the general manager and a recount of the incident, they contacted me and agreed to reimburse me for the damaged. Honest people with accountability and integrity. Thank you to Scott Crossman.

I have dealt with Stonewood Products in Mashpee twice. First…read moretime - ordering the cedar floor for the outdoor shower. After some delays and shipment to the other location had to return it anyway since the quality was quite poor. Second time - asking the quote for the materials. Long story short didn't manage to get a quote.