A zero rating is needed for this business. Falmouth Lumber is rude and disrespectful. I have given…read morethem three different chances at my business and they've failed each time. They won't get another opportunity.

Went to Falmouth lumber for a Anderson storm door over a month ago. Someone was supposed to come…read moreout and measure. We made 4 attempts, but no one will get back to us. Poor business practice. I give them 0 star rating.

I know...you'd think it would be hard to fall in love with a lumber yard, but when you go here it's…read morelike all of your friends and family are there, ready to help you with whatever the project is. They have a small hardware store attached for most of the essential needs and a gorgeous showroom for the larger projects of doors, windows, woodworking, etc. I go through there almost every time I need to pick something up just for the inspiration. Not only is this place as charming as a lumber yard and hardware store can be, but it's really the people who make it worth going here. They're friendly, helpful, and treat you like they see you there all the time. My first experience here was after a cold visit to Falmouth Lumber where they literally sent me out to the lumber yard in a hurricane to pick up a few cut pieces of 2 X 10s. When I went to Wood Lumber instead, I had the nicest guy (Gary) walk out with me to their yard. When he heard all I needed was a few small pieces of wood, he pulled some free scraps out, cut them to the size I needed and sent me on my way. I still see him occasionally when I'm driving through Woods Hole and his smile and wave always remind me of how nice every experience I've had at Wood Lumber has been.

DO NOT RECOMMEND. I went to the store to pick up supplies for my husband and asked an employee for…read morehelp locating the items. He told me the process was to go find them myself and bring them to the counter to pay. When I pushed back and asked again for help, he said, "If you can find someone, you can get help, but there is only one guy working out here." Meanwhile, I was trying to track down 50 lb bags of quick concrete, 4x4x8 pressure-treated lumber, and other heavy items. There was no offer to help and no concern for me as a customer. I am in my 60s and could have seriously injured myself trying to lift these items, especially after spending so much time just trying to locate them. The service was terrible, and it is clear they do not care about their customers.

The team at this location is super helpful. I went in looking for a specific kind of paint and the…read moreteam talked me through what I really needed. I admit, I needed a bit of hand holding and they could not be any more helpful. Thanks Mashpee Ace!

top notch customer service for even small items. They know their tools and how to choose what you…read moreneed.

I had an issue with a custom rug, Carpet Barn replaced it . They actually had someone call me ,…read morecome out to our home , discuss the situation , then replaced the carpet . The service was what I expected from a family run company . I highly recommend Carpet Barn . So rare in today's " Amazon " world !

Stay far far away from this company!!!!! The beginning of July I purchased a carpet and put a…read moredeposit down for half of the purchase which was almost $2000.00. We scheduled the carpet to be installed the middle of August. Last week I started calling them because I did not hear ONE WORD from them as to whether the carpet had come in and if the install date would be the same. I CALLED THEM 4 TIMES to see if the carpet was there and our salesman was TOO BUSY TO RETURN ANY OF MY CALLS!!! I called on friday and was promised he would call me back. AGAIN NO PHONE CALL. TOTAL GHOSTING!!!!! I finally said enough is enough and requested my money back after they had used my deposit for a month without even ordering my carpet!!!! I went into the store to receive my refund and the salesman didn't even apologize for my inconvenience!!!!! AND THE KICKER IS I STILL DON'T KNOW IF THE CARPET WAS EVEN ORDERED!!! So, as a resident of Falmouth, who has lived here all my life, I beg you to stay away from this company!!!! I am certainly going to tell EVERYONE I KNOW IN TOWN WHAT TERRIBLE SERVICE I RECEIVED AND TO STAY FAR FAR AWAY!!!

Updating my previous review in 2025. I'm now a returning customer at Boston Stone Works and Mona is…read morestill awesome. I did a partial kitchen reno and needed to match the existing quartz counters that Mona's team installed last time. Ran into a problem: they didn't have any remnants in that color, and I'd have to purchase a whole slab just to match a little section. Mona came to the rescue! She offered me a remnant of a different color that she promised matches really really closely the original color. And since the new section was to be installed across from the old one (not contiguous), it would be very hard to tell. Sure enough, it worked out perfectly and Mona saved me a lot of money by finding a creative solution. Just like last time, I was doing this long distance without seeing anything in person. With contractors there is always drama or miscommunications, especially if you are not there to supervise. Not with Mona. Her reliability, attention to detail, and smart problem-solving in every project, no matter how small, give me total peace of mind. And the prices are still very reasonable, even years later! Thank you so much!

I've had not one but two great experiences with Boston Stone Works. Initially, they came to my…read morerescue and changed out a counter that another counter company messed up. They replaced that one with a fabulous granite counter and just recently replaced another old laminate counter with a beautiful white stone counter. The work was done expeditiously and great quality and service! I will use them again in the future and recommend them to family and friends.

our new greenhouse is built to withstand 40 plus wind with big rain, tight as a boat and I'm sure…read morewould handle much more wind. 22 windows with screens offer the flow through air to control heat. heat! in the coldest day yet this winter it reached 70. I'm sure any of the cheep greenhouses would be blown over by now. the greenhouse came on a flat bed and 5 minutes later, installed on blocks. wicked amazing! shelves too! Get one

We have been very made 4 purchases from the shed place since 2003 and had a very positive…read moreexperience. Our first shed was in 2003. Installation was perfect and the shed has held up very well. We purchased an Amish built castle a few years later which has provided my children with endless hours of fun and remains in excellent condition after 6 years. We purchased a small storage chest in 2010 and a garden shed in 2012. Everything we have purchased has been installed in a professional manner and has held up remarkably well. Highly recommended.

My Dad and I both have been getting out firewood from Smokeys (Don) for over 5 years. 100% legit…read moreand ALWAYS give you what you pay for and more. I highly recommend, and I never write reviews. Don deserves it. Super nice guy to boot!

Responded to my questions very quickly, told me exactly what was going on and the condition of the…read morewood was as described. Delivered the wood on time and had zero issues with the process. I would/will absolutely use again.