Back in 2020 it was time for a new mattress, however, prior to the Covid vaccines we were hesitant to go shopping. So it was with much anticipation that my hubby and I returned to the Sleep Shoppe where years prior we had a good experience and purchased our last mattress. Upon entering the store we were given covers to place on the respective pillows on each mattress we were testing out. Michael Berges was our salesperson. As we tried each mattress our questions were answered. We sought out a firm mattress. It was challenging to make an informed decision however, when Michael told us that the mattresses were refundable and could be returned within 30 days if for some reason it wasn't what we had in mind, that seemed like a good selling point. To us it seemed it very clear that we could exchange the mattress with ease. Fast forward, after a week I felt the mattress was too firm, felt as thought I was sleeping on the floor. I called the store and Michael told me the mattress will loosen up in time, it would be helpful to have our grandkids come over and jump on the mattress. Really? He then went on to tell me, ' Well, you liked it in the store ' . He also said much to our surprise that there was restocking fee which is 15% of the cost of the mattress. That's was news to me as well as to my hubby. Michael went on to say it was written on the back of my receipt. Maybe so I told him, however, it wasn't mentioned at the time. The only thing he had stressed to us was the ease of their return policy. Had we known about the restocking fee, we would have taken more time in making our choice. Neither my hubby nor myself heard about any restocking fee while we were there, that's for sure. So if you chose to shop here, make sure you get ALL the details about their return policy. Not happy about the way this transaction was handled and for that reason do not recommend The Sleep Shoppe. read more

Mattress/bed shopping can be frustrating and baffling. Different stores can have different names and model numbers (and far different prices) for the same beds. All that changed when we decided to limit our shopping for beds to The Sleep Shoppe. First of all, the place is literally a sea of beds. They are there for you to try out. They all have pillows. The sales people are knowledgeable and patient. Even with kids bouncing on beds in the background. Or, to be accurate, bouncing from bed to bed to bed. Having the sea of mattresses allows you to figure out what is really comfortable for you, physically and financially. The difference between a $1,200 and $5,200 bed seems like it should be vast, but it's really not, at least in the showroom. Maybe once you get it home. Anyway, all of the beds in our house are from The Sleep Shoppe. We are happy and returning customers! read more

We just spent some time looking at Mattresses for my husband and I. Alex who is an amazing young man that was working there had so much knowledge to share about the mattresses. I really felt after several mattresses stores I was with the best sales person who had expert advice. Go in and see Alex he'll take excellent care of you!! Thank you so much for making a stressful purchase so easy. read more

I bought my previous mattress at The Sleep Shoppe in Agoura Hills and was very satisfied with that experience. I even recommended this store to a co-worker and he ended up buying a bed and other furniture. So now that it's time to replace my old mattress I came back to The Sleep Shoppe in Agoura Hills expecting the same level of service and prices and I was not disappointed. Michael was my salesperson. He was very professional and not pushy like some salespeople can be. He knew his products well and provided me with all the information that I wanted about each bed. He encouraged me to take all the time I needed to choose the best mattress for me and they have a large selection of beds so it did take me some time to make a selection. The Sleep Shoppe wants you to be completely satisfied with your mattress and offers a comfort guarantee of 90 days in which to exchange the mattress. I highly recommend this store. read more

Go see Quinn! She knows her mattresses. I'm a stomach sleeper and my boyfriend and I recently bought a temperpedic from another mattress store, let's just say as great as most people find them to be... I hated it, it wasn't the right place for me to lay my head at night. Quinn listened to my needs and after making her first suggestion I knew I was leaving happy. On her first try she found the bed we took home, she did show us a few others to compare but it just confirmed that she nailed it on the head on her first try! Thank you Quinn for all the well rested nights you have given us, can't put a price on that!! Go see Quinn!! read more

The Sleep Shoppe - Thank you Quinn, I love my mattress!!! - Furniture Stores Near Me - Agoura Hills, California

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5 stars for the great experience we had shopping for 2 beds! The sales process was nice and relaxed. We are planning to go back in few weeks to buy one more bed! read more

Michael was so patient and amazing! In the end we spent 8300$ on an heirloom with adjustable bed frame and well worth it! He was so generous and everything went so smoothly! I've never had a better experience purchasing a mattress in my lifetime!!!! read more

Awesome service! Person who helped us was very nice and knowledgeable. They also do free drop-off and will take your old mattress with them!

My wife and I bought an Aireloom twin mattress worth $539 for our 1st child, when he turned 2, back in 2010. We were extremely happy with the salesperson, Rudy, the mattress, and the delivery service. So, naturally, for our 2nd child, we went right back to Rudy, and asked for the exact same mattress. Unfortunately, Aireloom had stopped manufacturing that model, and the new model was 3x more expensive. So, we requested that Rudy look into special-ordering that original model from Aireloom. Rudy called up the manufacturer, got them to agree to produce the old model for us. The price had actually gone up $50, but Rudy kept his word, and sold it to us for the exact same price that he had sold it to us 3 years ago. Needless to say, we're THRILLED with this shop, and Rudy the salesman, and STRONGLY recommend it! read more

Not enough stars to express my pleasure -Quinn so attentive to our wants and needs! She is so patient, such s good listener and so very knowledgeable. We got our mattress and adjustable frame the very next day. Setup a breeze. Bought bedding there too. Beautiful. Oh, and great value and pricing across the board. read more

Absolutely an amazing shopping experience! Nate worked very diligently and patiently with me and spent close to three hours over the course of 2 visits. He clearly demonstrated the mattresses we were interested in and did not push us into a sale. He was very detail oriented, helpful, and the epitome of what you need in a salesperson. The facility itself is very spacious, roomy, and lends itself to a comfortable shopping experience. Skip the big box stores and shop local with Nate! read more

I was here for Black Friday. They had amazing sales going on. Michael Berges (Agoura Hills location) helped me find the perfect queen bed for my guest room. He was friendly and I really appreciated that he didn't do any high pressure sales to try to get me to buy something way more expensive. He also had a very helpful and relaxed vibe. It was a great experience and my queen bed was delivered the next day! read more

We came in on Tuesday to shop for a bed for my husband's Dad, who was recently diagnosed with stage 4 colon cancer and released from the hospital. We were in a crunch to get him a comfortable bed, fast, and not only did they go out of their way to help us, they personally made sure the bed was delivered the next morning to my father in laws house. I cannot thank you guys enough from the bottom of our hearts for what you did for us. I'll never forget your kindness. If anyone is considering buying a bed, this is an excellent local business to support. They truly care about their customers. Thank you so much. read more

Before Xmas I began shopping for a new mattress. I saw the Agoura Sleep Shoppe from the 101 fwy and went in, what a huge selection. Gary greeted me and showed me a few beds, no pressure here and this guy was very knowledgeable, I bought a queen Springair Plush Euro-Top, I sleep all nite now without tossing and turning, I've waited to long to compliment The Sleep Shoppe. It's been almost 5 months and I'm very happy with my decision and well rested. I love my bed and Gary thanks for your patience your the best! I wouldn't buy a bed anywhere else. Thank You, Thank You!, Thank You! read more

Exceptional service from start to finish! I never knew how many types of mattresses are on the market, but the Sleep Shoppe helped navigate us through the process. We never felt pressured, yet knew competent sales people were there for us every step of the way. We found our perfect bed & are enjoying a good night's sleep. Can't ever imagine going anywhere else! read more

Kyle was super informative and helpful in distinguishing the differences between mattresses. As a salesperson myself, I found his method to be very consultative, not pushy at all. Thank you! read more

Excellent shopping experience! My husband and I bought a new mattress and custom bedroom set today. Such kind, helpful, and expert support from Jon K who helped us from top to bottom. We honestly enjoyed every minute of our time in the store and felt like all of our questions were answered seamlessly. We feel in love with the unique Scrumptious pillow by Honeydew and can't wait to benefit from the supportive design. We really feel like sleep is such an important part of our overall wellness and decided to make the worthwhile investment. We highly recommend their service, products, and expertise in the very important area of a good nights sleep. Jon also provided us with creative, money saving solutions that did not go unnoticed. We are so grateful and will be sending all of our friends! read more

Absolutely the best mattress store I have ever experienced. The best and most knowledgeable staff (Justin in Agoura is fantastic!!!!!) the best selection and the best quality. There to help in any and every way. No need to look anywhere else. This is your one stop shop. They are ready to make a deal. No this is not a paid add!!! Go now!!! read more

I recently got my own apartment and needed new bedroom furniture. A friend who had just gotten her bed from here referred me so I figured why not? I was helped by a really sweet guy who spent over 2 hours with me trying to help me find exactly what I wanted, which is not easy since I am probably the worlds most indecisive person. The customer service was great and I LOVE my new bed and dresser, but what I appreciated most was the fact that I told him I was on a pretty limited budget and not only did he work with me and find me an amazing mattress, but also when the guys came to deliver and set everything up for me, I went to pay them and they said it had been taken care of. It's refreshing to know that people still understand the meaning of great service and they have most definitely gained a lifelong customer! read more

I dont know who removed my review... Was looking for a mattress set for my mother.... The sales guy Bo was super knowledgable and helpful in making me feel comfortable. I will return and be sure to look for Bo the next time... read more

Fred and The Sleep Shoppe team went over and beyond the call of duty to ensure I got the correct bed for me. Fred walked me through every aspect of each bed. Material, firmness, comfort level and ultimately made it affordable. They'll be seeing me again. read more

I wanted to let you know what wonderful service and a good experience we had from Sit n' Sleep in Agoura and especially from the gentleman we worked with Joe Adams. Selecting a mattress is not as easy as you may think after several times back-and-forth and having some difficulties with our mattress we were fortunate enough to have met and worked with Joe Adams who was extremely patient, caring, diligent, and professional with us. Because of Joe his attitude and his caring nature I would definitely recommend everyone to go to Sit 'n Sleep for their mattress choices Thank you!! Elaine & Yehuda read more

Excellent service at the Sleep Shoppe, ask for Bo he was fantastic, he was super friendly, help and gave wonderful knowledge on various types of mattresses/beds. I highly recommend! read more

If you're looking for a new mattress my recommendation is to go to the Sleep Shoppe and ask for Nate. Please note that their location is a little odd so don't be surprised when you pull into their driveway and at first can't see the building. It's there just a little further down the drive. Nate is very pleasant but not at all pushy. He first asked what my needs were and then directed me to a number of different options. I needed something that was soft but provided stability for my body. I needed a bed that slept cool. He took his time and listened to everything I said. Today i'm as happy as can be with my new mattress and definitely recommend you see Nate. He will go to whatever means necessary to help you purchase exactly what you want and need. read more

So very happy with the customer service! We went in looking for a new bed with our 2 kids and not only was Quinn extremely helpful and knowledgeable but also so sweet to the kids and helpful in showing us a variety of things and narrowing it down to exactly what we wanted! read more

Buying a mattress is kind of like buying a car... It's information overload with sooooo many choices! When we entered the Sleep Shoppe in Agoura we were greeted by Michael who helped us navigate the bed buying choices. He was both professional and really nice! No high pressure tactics, just a really knowledgeable guy who was sincerely trying to help. After looking at many bed stores we decided to buy our bed from this store because Michael was great. We went with an Aireloom mattress and bedtech base. Unfortunately Aireloom discontinued the mattress we purchased. Not Michael's fault at all, it was just a timing thing! Michael called me and offered us the newer more expensive upgraded bed at a discount. He also upgraded the base to the top of the line model as well! Well done Sleep Shoppe team and thank you Michael! read more

I finally convinced the boyfriend to invest in a new mattress. Picking one out, however, was another journey. Thankfully we stopped into this store and were immediately helped by Nate, who was so informative and genuinely friendly that I have no doubts as to where to purchase our mattress. Now it's a matter of what type we want. I'll definitely be coming back here now. Nothing beats good service and a staff that actually knows that they're talking about. read more

Nate Ehrlich is great. He is very knowledgeable and patient. No high pressure to sell you . Listens to your needs and makes recommendations for you. I would not go anywhere else to buy a bed, I mean nowhere except The Sleep Shoppe. Ask for Nate ,he is by far the best.i Bruce read more

This is the best place to buy a mattress! When it came time for me to buy a bigger bed a few years ago, I was so impressed with the selection the Sleep Shoppe had to offer. It didn't take me long to find exactly what I was looking for; the salespeople are incredibly attentive and knowledgable. They were very straightforward and helped me stay right in my budget. I bought my bed from the Agoura shop but live in Camarillo. It was delivered the next day and the delivery men did all the work, I didn't have to do a thing! Between the customer service, the prices, and the quality, I wouldn't go anywhere else to buy a bed! read more

NATE EHRLICH at the Agoura Hills Sleep Shoppe was extremely available to us, both while we shopped and after our purchase. He patiently and methodically answered all of our questions and continued to assist us after we bought our bed. We found Nate to be very knowledgeable about all-things related to sleeping! We were looking for an adjustable split Cal-King base with mattresses. Nate systematically directed us to try out various mattresses. He remembered exactly what we liked and was able to narrow down our selection. He remained patient throughout the entire process. Thank you, Nate, for helping to make our bed-shopping experience a pleasant one. I also wish to thank his partner in the store, Quinn, for fielding my phone calls on a couple of occasions; Quinn is also quite knowledgeable and helpful. We found the Sleep Shoppe to be a great place to purchase beds and mattresses. We also like their linens! read more

Reference number: T45 Our salesman Marshall did an excellent job throughout our entire purchasing experience. He was extremely knowledgeable and patient in answering all our questions and concerns. Our delivery team of Javier and Gilbert arrived early and ahead of schedule. They were courteous and worked diligently to assemble our new mattress and frame set. They explained the use of the remote controls and answered all of our questions. We are happy to recommend Sit 'n Sleep! read more

They're very honest and informative, I was in and out with the perfect mattress for my guest house

Best service I've ever had in any type of furniture store. Not only do I buy all of my bed frames and mattresses from here but so does my entire family and my wife's family as well. They worked with us to furnish several houses and always did their best to keep the cost to a minimum. The delivery went off without a hitch and the young salesman was very knowledgeable and kept us in the loop as to the process. I appreciate any family owned business that is able to maintain standards and prices exceeding that of the biggest chain while at the same time keeping small business alive in a corporate dominated America. These guys are a win for small business and they will get every bit of my business. Best in Ventura County by far. read more

Pretty disappointing. Too many mistakes and accidents for this to be all coincidental. 1. Instructed to come to the double doors to pick up my bedframe. Got there and knocked and knocked, no answer. Guy told me that he didn't realize I was coming he didn't hear me. 2. Was given 4 boxes extra that belonged to another order. 3. Sales person asked us to return 2 boxes (that is all he knew about then) so he could give it to his customer. We dropped what we were doing and brought them back. Nevermind that they would have charged us $40 to deliver to us. Rep said that he felt since we were coming back anyway to pick up another piece it shouldn't be a big deal for us to return the extra boxes. 4. When the rep did discover that there were actually another 2 boxes that we had, he offered to come pick them up after the store closed. We agreed. He was 20 minutes late to our home to pick up (on a Friday night). 5. One of the pieces that we received had a crack in it. Had to return. 6. When the rep did arrive 20 minutes late I told him that I was not satisfied with the service and quality of the merchandise I was receiving. He proceeded to defend all his actions and essentially pointed out that I was wrong in feeling how I was feeling. He then deferred to the rep who made the sale to me and walked away from me as I was still talking to him, replying that he was very busy and already late for the next place he had to go. 7. I did make arrangements for the replacement piece to be delivered, but it was going to be another week. The rep who delivered it was again about 15 minutes late when they finally got around to getting it to me. I give two stars because I feel that the rep who made the sale was trying to do the best he could to make it better. However, I don't feel anything was really done to provide exceptional service given the cascade of errors made. I finally put together the bed frame. Box says that it was made in Malaysia. I think it must have been engineered by a crackhead in Malaysia as well. Predrilled holes were on occasion too small and the bolts were soft as snot. So, I ended up stripping a couple before the project was done. 2 stars is generous in this case. read more

Quinn is awesome.. Great store, people and service.. Definitely recommend to anyone..

I recently found myself looking for a new mattress, and after a little research I found myself at the Sleep Shoppe in Agoura Hills. I'd seen the shop for year but never went in... no need to. But after waking up with some serious back pain a few days in a row, I decided it was time. Michael greeted me with a smile the moment I entered the door. He showed me many options and was super friendly the whole time. He helped me to find a QUALITY mattress that is super comfortable and in my price range. They seriously have mattresses for every price range. He recommended several that were good for stomach sleepers who needed something firm too. I found the perfect one for me. I was delivered the next day. Michael was the best! I needed his help the next day with one other minor issue I had and he was available and super responsive. Customer service is obviously a priority for this company and it shows. I've had 2 nights on the new mattress, and no back pain. Mw wife and I have had GREAT SLEEP! Thanks Sleep Shoppe!! read more

Im so thankful for Quinn! I came in to the Sleep Shoppe in a panic after my toddler crawled out of her crib the night before. I needed a mattress ASAP to move on to a "big girl bed" as the crib was no longer safe for her. Quinn showed me my options. I noted that I wanted a comfortable mattress that wouldn't break the bank. Quinn did not pressure me into buying a super fancy, expensive mattress. A mother herself, she showed me the 2 basic options that were perfect for a toddler. I was able to pick up the mattress the same day. By nighttime my daughter was in her new bed! Very happy with the quality of the mattress and the kind, quick service. read more

Worse than buying a car. Delivery is promised and than Gary calls and says the factory screwed up. So he gives you a new delivery date a week later. Day before delivery Mr. Logistics Gary calls and says factory screwed up again because of the holidays so now you get another delivery date a week later. At this point I cancelled the order. But it gets better because Gary was wrong, no surprise, and your bed was really ready for delivery??? Go figure? Does anybody their know what's going on? Buyer beware, buy at your own risk because they are truly asleep at this shop. read more

Have purchased two beds here from an awesome salesman - Bo Beck. He is extremely knowledgable, very friendly and just does a great job. Even sent a friend there to buy a bed and she did and was very happy with Bo's service. read more

Bo is THE BEST!! He helped us find exactly what we wanted. He didn't just try to sell us the most expensive mattress. He was very knowledgeable, very personable, and a very good salesman. I love that we told him what we needed and he narrowed it down to a few rather than making us try 150 different mattresses. We went to another mattress store first and quickly became overwhelmed...not at The Sleep Shoppe! It was a truly pleasant experience. Thank you Bo!! Bo even helped us pick the most comfortable pillows ever !! Will definitely reccomend the Sleep Shoppe to friends and family ! Go there and ask for Bo! read more