I booked a couples massage about a month out and when I arrived at the spa they said they were unable to accommodate the couples massage due to staffing. The spa manager said she tried to contact me about this, but I did not receive an email or phone call/voicemail, only the email to confirm the appointment a day prior. I don't understand why they did not call me when the masseuse was on leave due to an injury- it wasn't a call out that day. I asked if I could cancel the appointment since we couldn't get the service I booked and she said that we would still be charged (I am not sure if they would have charged for 1 or 2 massages or even if I no-showed if they would have charged for 2 since I found out when I arrived). I went ahead and took the appointment for myself and my partner was irritated that he could not get a service. The manager did say that he could stay and get a massage after mine but we didn't have the time to schedule them that way. The massage was good and the masseuse was very professional, polite, and communicative. I like the intercontinental hotel and the manager said are working on expanding the facilities/ offering more treatments which I'm looking forward to but the customer service could use improvement. read more

The Spa at The Wharf - Waiting area - Skin Care Near Me - Washington, DC, District of Columbia

See all

I had the very best pedicure of my entire life at the spa at the wharf from LaToya (ig:@toyduckcreations) but I don't think she's available for bookings there anymore so I am rating the spa based on the overall nice aesthetic and convenience if you're looking for self-care and pampering when at the wharf. Their relaxation area was nice as was the general ambiance and energy from the additional staff I encountered but the pedicure execution from LaToya was what shined from this place and why I intended to return. I hate that she's no longer available for bookings but may return for a massage the next time I have some down time in the area and want to relax before lunch or happy hour at the grill. read more

This review is for LaToya D. She is absolutely TERRIFIC. I booked the signature pedicure with her, and let me tell you, I'm sure that even the basic pedi would have been the best pedicure of my life. LaToya is very welcoming, personable and detail oriented. I had never been to this place before and I will absolutely be back to be serviced by her again. Thank you LaToya! read more

What a horrible experience!!! Definitely not what someone wants when they go to a spa! It was my friend's 40th birthday and our group booked a few treatments at this spa. The customer service when booking had us a little worried but since we were already staying at the hotel, we were willing to overlook it. HUGE MISTAKE!!! I showed up 15 min late because my friend confused the reservation time, I was yelled at by the same receptionist who was rude on the phone. She yelled at me and was extremely rude the entire walk to the treatment room and I feel like it ruined my whole facial experience. When I came out, I asked to speak to a manager, she apologized and gave me a bag of samples "to make it up to me". I later found out that all my friends received the same bag of samples. To add insult to injury, I later saw I was charged $390 (no receipt was even given to me other than an email with a timestamp) for my service. Looking at their menu, I don't see a single facial option that costs above $205. JUST AWFUL!!!!! read more

AMAZING!!! Mr. Johnston was excellent. He listened very carefully when I told him my stress areas and limitations. The atmosphere was professional, cleaning relaxing. I can't wait to return next month. The manager Nyiah, greeted us with such royal kindness. I can't wait to return next month. read more

Errr - this is just OK -- not a special destination spa. It's no longer a L'Occitane spa - it's "Spa at the Wharf". Physically it's in the InterContinental hotel, but it's a separate business. Manicure and pedicure were good if a little on the rough side. Similar to what you'd find at a normal salon - they just have 2 pedicure chairs and a few products. It's pleasant enough but not a particularly immersive or special 'spa'. The lounge was a let down - pretty small - view is a partial water view from some angles. They had a small counter with water and tea, but it was a very limited and odd setup - on your own to find cups and things - and no special touches. A man staff member kind of barged in being loud at one point and that didn't help. Definitely not enough privacy. I wouldn't rush to book again - they are charging luxury prices without a luxurious experience. We also realized that the prices weren't the same as listed online. You can pay around $100 for a pedicure (plus auto gratuity and parking fees). It's not worth that considering the "just ok" experience. The hotel was kind of hard to find at first too. There's pricey valet parking through the hotel where you pay through an app. read more

I usually don't do this but I have to be extremely honest. This has to be the worst massage and facial I've ever gotten done in my life. My massage didn't feel like it was done by a professional. I could have asked a family member to give me a better massage. Definitely not worth it at all. I encourage you to find another location (Spa) outside of the hotel to get your moneys worth. I'm so disappointed and dissatisfied that I had to put a review. I literally need a massage after that massage. Horrible! And the facial was very amateur as well. All she did was apply products on my face and barely extracted my nose etc. I kept telling her to go deeper on the massage and it seems like she didn't understand that. It was all over the place UGH! By the way I only rated it a one star because it wouldn't let me post the review without selecting a star. Otherwise I wouldn't have given it any star. Just HORRIBLE! Not worth it at all. read more

Not sure why a spa wouldn't communicate with guests. We stayed five days and didn't hear back about our appointment and the spa was always closed when the hotel staff stated it should of been open. read more

SUMMARY: It's OK, but not a very relaxing spa experience. Not great for the price. FULL STORY: This used to be a L'Occitane spa. Now it's "Spa at the Wharf" - still within the InterContinental hotel at the DC Wharf (operating separately from the hotel). The two ladies who did manicures and pedicures for us here in the past were both nice, attentive, and put effort into doing a good job. However, this salon overall is not a place I'd really recommend or return to in its current state. The nail services were similar to what you'd see at any decent nail salon - a few massage / scrub / lotion steps and a good polish. For me, the heel / foot filing was way too aggressive and left me with a scrape. Polish selection was just ok - not extensive. The nail area is really just 2 pedicure chairs - no massage function that I could tell - sectioned off to the side of the spa lobby. Nothing super special or relaxing. They offered water or a mug of tea. The lounge area is kind of a let down. Quite small, so really no privacy. Just a few lounge seats pretty close together. There was water out, and a tea kettle with just a few tea bags and no clean glasses to use. One side looks out onto the water. The service and price lists unfortunately don't match online vs. in person, and the spa services list is incomplete. For example, a gel pedicure is actually $98 before tax and gratuity. For that spa-level price (and even for less), there are lots of better, more relaxing options. The hotel is not well marked, so if it's your first visit - it can be tough to find. There's a parking garage nearby and there's valet parking at the hotel - $30 for a couple of hours. Note: They automatically add 18% gratuity to your bill. No receipt provided. read more

I hate that I took so long to post this review because I cannot remember the name of my service provider! However, she was amazing. I received a massage with dry brushing. Loved it. The spa includes a cozy waiting area with complimentary tea and water. The space overlooks the spa and is filled with chaise lounges and blankets so we could really settle in. A visit is well worth your time and investment in relaxing your mind and spirit. read more

I decided to splurge by getting a massage for my birthday and it was incredible! Titus was amazing and can honestly say it was one of the best massages I've ever had. It was both relaxing but also hit the deep tissue pressure points I was looking for. Would highly recommend and will definitely be going back! read more

Booked an appointment for this spa over two weeks out for an anniversary couples massage l and confirmed the day before. 4hours before the massage I received a phone call stating they needed to cancel the appointment because a masseuse was sick. Ruined the planned anniversary and "offer to cancel the appointment at no charge" like they doing us a favor. Ridiculous and unprofessional. read more

This was a huge disappointment, especially for the splurge price (75% more than a typical massage) and automatic 20% gratuity. We booked a couples massage here because we were staying at the Intercontinental Hotel for our anniversary (The Spa is located there.) Tamika and Jhonson did our massages. It was the worst massage I've ever had. I'm not sure the therapist had any idea what she was doing. Uneven, no technique, really very awkward and strange. The experience didn't match the service we received at the rest of the hotel, and does a disservice to the brand. Skip it. read more

Today I scheduled a gel mani and pedi at the Spa at the Wharf. First, I used their website to schedule and it was super easy with no issues. When I arrived, the receptionist greeted me and gave me a locker to store by coat, scarf, etc. Everything was so clean, beautifully decorated, and organized. My cosmetologist's name was LaToya. She did a fabulous job with so much attention to detail. Literally my nails are perfect and without a doubt the best I've ever had. The entire staff was very professional too. I had such a great experience and can't wait to return. read more