I purchased a gift card and 20 days later, after calling to check up and being told it can take up to 20 days, never received it! I called the spa and they said they have no idea how the cards work so sent me to the front desk. The front desk said they have no idea how it works so I had to ask for a manager to discuss it. They said they use a company Card Spot to handle all of their gifts cards. After calling back and forth from Card Spot to Brown Palace at least 5x each, both said the other handles the cards and they cannot give a refund or resend it. After a month of calling, emailing, and spending more time trying to figure out how to get my money back than I have put into buying a car, I finally I got a refund. If they cannot, in the least, handle a gift card I'd hate to see what else they cannot handle at this spa. I took my business to another high end hotel spa and could not be happier I did. read more

My friends and I came here after high tea to start off my bachelorette party. I had read some of the reviews on here prior and was a little worried I would be disappointed in my massage. Tiffany was my masseuse and I'm glad I didn't let the not-so-great reviews impact my experience. The spa was lovely and relaxing. Tiffany gave me a really great signature massage. The pressure was just right and she checked in with me a couple times to make sure the pressure and room temperature was ok for me. I really appreciated that because I have a hard time speaking up about those things unless someone asks me. The music was nice and relaxing and the whole thing felt great. I recommend this spa (and afternoon tea!) for any special occasion, or just for fun. ;-) read more

I was one of the lucky winners of the Denver Channel Birthday drawing (do this everyone, you get your name and photo announced on the morning news), and I won a $50 gift certificate to the Brown Palace Spa. Excited, I made my appointment with their friendly and extremely receptionist for the day before Thanksgiving - the perfect time for some pampering. I got the Altitude Adjustment facial, for this dry Colorado climate. And a sugar body scrub and mini-manicure. All three were marvelous and I'm jonesing to go back stat! read more

One of the best places for spa treatments in Denver. I have gone several times and the therapists are first class. My recommendation is going for high tea (with champagne of course) and then getting a deep tissue massage. It is a little expensive, 20% gratuity is already included... but it is sooo worth it. read more

Talk about feeling like a princess when you are at the Palace! My friend got her hair and makeup done as well as treating her Mom, future Mother in Law and bridal party to this treat. The staff did an excellent job! The only thing is that if you didn't accept a Mimosa at the beginning of your appointment they aren't going to offer it again. read more

This spa is the worst. My best friend booked 7 appointments for her bridal party, gave them a CC to confirm/ hold the spots and then day of they couldn't find our reservations. They were super unaccommodating and didn't even offer any solutions or apology. Incredibly disappointed and basically ruined the start to wedding festivities. Made sure to post this on both Yelp places because it was such a negative experience and interaction. read more

I took my mom here to do the ladies' tea and pedicure package. Overall, we had a wonderful experience. The package description made it seem like the tea was going to be separate from the pedicure, but they brought the cart with tea, scones, sandwiches and desserts into the pedicure room and placed it inbetween us. I had mixed feelings about it. It felt like a private event because the pedicure room was so small, but it was also awkward trying to eat and drink while getting a pedicure. The girls doing our nails were very quiet and did not try to make converation with us when we talked to them, so we talked amongst ourselves. It was a nice experience overall. read more

I had a package and the scrub was fine, the massage (Swedish) more a lotion rub down than massage. The facial was fine but nothing special. It was probably the intended ambiance of the spa but the massage and facial were repetitive motions almost in slow motion. I wouldn't do another facial but would try a different kind of massage. It just wasn't as special as I had hoped. read more

Confuse credit cards with family members, raise prices 20% without a single mention to a regular, busy phone lines, dirty ceiling tiles, cold hair washing stations... this spa looks like a Supercuts with grandmas knick knacks spread all over. Went here for a while out of convenience, but I couldn't take it anymore- not a place you want to be. Ironic a spa who needs such a drastic makeover. read more

No no no. If your thinking about sprawling out in the hot run or a nice long sit in the steam room then think again. A small spot with a steam room that barely kept me warm. No where to really lounge and relax. The massage was actually pretty decent, although I slept through most of it I kept swearing I didn't get a full body massage. The youngin' was strong even though he was a lightweight fellow. Nothing bad, just feel I could do better at another spot. read more

Service. Service. Service. You have a choice. Don't make this one. You know when you pay a lot for a spa experience and you expect to go there to be pampered and to feel and smell relaxation in your future? To see lots of soft things, and flavored water or tea offered to you on a cozy chair in an ambiance of peaceful music and gentle smiley faces? Well- this isn't the place. No smells. No music. No nuts nor drinks offered. Just stinky service and massages offered by disgruntled masseuses. I've been here before when they were the best of town. It's so sad to see the degradation. I was met by Trishauna at the reception desk. I was first in line and Trishauna started to help me but then a, nose-in-the-air customer stepped up to the desk and Trishauna dropped what she was doing with me to help the other customer. I stood aside and let her thinking she was finishing up a previous transaction. When she finished I resumed my place and again Trishauna proceeded to check me in until two other people came to the line. She then asked me if I minded if she helped them first. At first I said I didn't mind, but changed my mind and asked her why I couldn't be next. She then irately and with an attitude just started to walk through the door to downstairs. I followed her and as we stood in the waiting area in an a pregnant silence, she then asked me if I wanted slippers. I said not if I'm not going to be in a robe. So she takes me to find a robe and then doesn't offer the slippers. Says nothing but looks at me. Such awkward blank stares... I am not offered and direction nor water nor information. She points to where I can change and where I can find a pen. She leaves without anything other than a silly glare. Lemme guess.... is it your first day or are you judging me because I am without makeup and in my jammies. ( I was kidnapped for Valentine's Day so I had no preparation ) After my massage, which was nice enough, I head upstairs to meet the same lovely receptionist who told me I had to pay. At this point my boyfriend had texted some romantic instructions that he took care of everything and I was suppose to change into the non-pajamas he brought me. She had been asked to bring them to me and she never did. I asked him to come and settle whether it was already taken care of to which he confirmed yes. She made him pay again. Turns out he already paid and it was confirmed in advance. He now has to deal with this mistake. I will not book an appointment here ever again. If first impressions and customer service means something, The Spa has failed miserably. Why spend this amount of money to be abused? I'm mortified. Sad to say that perhaps this fancy spa should take a page out of a chain massage salon. Save your money. read more

I went for a deep tissue massage and a pedicure. The spa is just off the lobby of The Brown Palace Hotel. Its a room with hair and skin care products and a door that leads you to the treatment rooms. After checking in, I was escorted to the ladies lounge, given a locker with two towels and a soft robe, and spa sandals. Then Ida showed me around the intimate surroundings of the changing room, showers, and steam room. There are private changing rooms for the bashful. Otherwise the changing area around the lockers is a bit cramped. It is a small spa as she indicated they only have 6 treatment rooms. The sitting area was stocked with tea, water, and treats - dried apricots, strawberries, and white chocolate covered pretzels. The seating was enough for about 5 clients. The salon is full-service from facials to massage to hair and nails. The massage I had was perfect. Ida knew what to do and was methodical in her approach. She coached me through deep breathing when necessary. She gave me the massage in the room with two massage beds and a massive tub. Clearly this room is meant for a couples massage. We used the room because the face support on the massage table was adjustable. The pedicure was done in a room with three pedicure stations. The station was ready for me when Melody walked me up to the room. (The salon is on two floors and there is an elevator between the floors.) The color selection was reasonable, although I opted for a french pedicure. Melody was pleasant company and did a great job on my toes. She used an exfoliating scrub and a mask for my feet. It was relaxing and thorough. However, I thought the bench seating with a pillow at my back was not the most luxurious set-up. Especially considering this pedicure cost $70 ($15 add-on for a french pedicure). I was happy with the outcome. The cost of this salon is the main reason I am not giving it a higher rating. An 80 minute massage was $140 and they automatically add a 20% gratuity. Ida and Melody both deserved 20% with the level of service they provided, however, I like to make that decision myself. Evidently the spa management thinks otherwise. I will go back as a treat and indulge in all they offer, but not as a habit. read more

I recently received the most wonderful experience in The Spa at The Brown Palace Hotel! I was gifted a one-and-one-half-hour CBD massage for my birthday and left more relaxed after my experience than I may be able to convey in words. When I entered the spa, I was greeted warmly and was given the choice of champagne or a mimosa. I chose a mimosa. I prepared for my massage and was able to keep my belongings in a locker. Michelle, the best masseuse ever, worked magic with her hands and hot stones. After the massage, I stepped into the steam room with a second mimosa (in a paper cup this time, in case of slippery fingers) for about 20 minutes (I was offered more time but 20 minutes was all that I needed). A shower was available and felt wonderful! I finished my afternoon with a delicious lunch in The Ship's Tavern (still in the Brown Palace). Overall, I give this experience six stars out of five and highly recommend The Spa at The Brown Palace to anyone who may need respite from the hurly-burly. Thank you, Michelle! read more

One word, PERFECTION. A lovely day at the spa here, just the best of the best working there. A peaceful day. Thank you.

I went to the Brown Palace for a facial and massage this past weekend. By far the BEST I have ever had. I would highly recommend this spa both for their service as well as spa ammenities (the steam room was fabulous!). read more

The WORST facial I have ever had. The esthetician seemed like she had not even been trained! The products were not that either. She practically skipped extraction all together, spending about one minute on it. My husband and I decided to go to the spa for our anniversary because the environment is so great and romantic... But the spa services were terrible! DO NOT get facials here. read more

Disappointed! My massage was not even worthy of a "Massage Envy" price. My 3 year old has better skills than the masseuse I had did. Will never use this place again and as a Colorado native I was really excited about experiencing the Brown Palace. read more

The facial was okay. Nothing special. The lounge was loud with the air handler running and the water for the hot tea was cold. The employees were super friendly and The Brown Palace is beautiful so maybe my average experience was not the norm. The steam room is WONDERFUL and the showers have good heat and water pressure. read more

It's always a treat to go to the Spa at the Brown Palace. It's pretty pricey so I don't get to go very often, but I always love the experience. read more

They have some good people. Aida is an excellent massage therapist, Lauren was good with sea salt scrub and mud wrap. But one bad apple can turn one off from the spa experience at the brown palace. Abbey did a cursory facial then upgraded a basic facial to fitness and add on peel without explaining costs and tried to sell a lot of her products. I will remember and definitely will mention her as one to avoid. I will give the spa one more try and hopefully I will get a professional aesthetician read more

My husband travels a lot for business so when I tag along I try to book a massage. I booked the signature massage. Ida was my attendant. Quite simply...best massage I've ever had. Relaxing, therapeutic....just awesome. read more

I love this hotel and have been coming to the tea service since I was little. I received a gift certificate to use for my birthday, and was left pretty unimpressed with the spa services I received. I tried to change the time of my appointment, explaining it was my birthday and that I had something come up. They would not let me move the appointment even 30 min, or to any later time, and if we cancelled, we would be stuck paying the entire price in full. As it happens, we were still unable to make it on time. I called them to let them know we were running a bit late, and could they adjust the manicure to the faster and less expensive version. They did and our manicures ended up being about 20 min, however, we were still charged the full price for the much more expensive hour long treatment. For the price of the manicures my friend and I received, I thought maybe we would be offered something to drink, some champagne, even just a cup of tea! We were not even offered a glass of water. The "relaxation lounge" felt like a dentist office, and was not very calming or relaxing. The actual gel manicures were well done, but there was nothing posh or upscale about the treatment or nail room. We did not receive a massage as promised. Instead, a quick run over of about 10 seconds on my hands was the "massage." I would NEVER recommend coming here if you want an upscale and relaxing experience for the price. You could go to another part of town like Pearl street or Cherry Creek, spend way less, and still receive more upscale service than here. At the end, I felt I had been cheated out of my gift certificate, given a way less than stellar experience, and sure my nails looked fine, but how hard is it to get that right when people are coming and paying for more than just nail polish. read more