I took my daughter for parent child swim lesson and on her first class she did not go in the water…read more For her second class she went in the water and accidentally drank some pool water. That night she started having episodes of vomiting and diarrhea which lasted for two weeks. I am not going to this pool again. They are not strict about the rules of swim diapers, taking showers before the pool and I have seen kids getting in the pool without taking a shower. I get the notification of pool contamination every month.

It's a literal shit show on weekends, this is probably my 12th? time that the pool has been shut…read moredown because kids are taking a dump in the pool. 1. The lifeguards don't enforce the rules including shoes everywhere, screaming, diving, rough play, and most important- parents being responsible and the wearing of swim diapers. 2. They are happy to take your $, happy to shut the pool down early when inevitably kids take a dump in the pool. They take zero accountability 3. I've been in dozens of warm therapy pools like this in many countries and this is the ONLY one that allows children under age 12. There are reasons for that: small bodies heat up faster, they go to the bathroom a lot in warm water. Bellevue aquatic again takes no responsibility- they will tell you that it's perfectly safe and it's a multi use pool. These are the same people who will gaslight you that "suit spinners" are dangerous because they might get mold (true if they don't clean them) --- but kids taking a dump in the pool is perfectly fine.

I first was given Don's contact through the spa manufacture Clearwater. Our spa is over twenty…read moreyears old and we had a power outage while out of town. Contacting Don we made appointment for two weeks out to fit our schedule. He arrived on time to trouble shot the problem. Turn out to be a shorted circuit board. This item not available because of the age. Don recommended to replace the whole heater assembly. It was available in stock and would replace my old unit. We agree he would come back and install unit. Again he was on time and very friendly. After a couple of hours everything hooked up and spa ran great. He recommended we install a surge breaker at the power box. Don return after a few days and installed it. Don has become my go to spa guy. He was knowledgeable, and friendly. I would highly recommend him.

We bought a home to renovate, and Don came to diagnose why our hot tub didn't work. He said good…read morenews, it will only be $25 for a switch, and it will be a week. After over a month, he installed the switch and said there's no gas at the hot tub. He said it wasn't his responsibility to know that there was no gas. We then had to hire a gas contractor to install a new gas line to the tub, which took another month and cost $600. Did I mention the $25 job with Sound City cost $700 not $25? (There was also a filter to replace he said would cost $200 that cost $400) And that Don left garbage laying around? That he was combative and non professional? Seriously the WORST HOT TUB REPAIR ANYWHERE. Go elsewhere.

I had a total outage on my spa. They came out in just a couple days, found problem. Ordered part,…read morehad it replaced in less than a week. Much faster service than the big chain.

My hot tub needed some care and attention after I had winterized one year, then temporarily moved…read moreout of the area for a couple years so the hot tub had not been used in over three years. The company which had installed the hot tub was not interested in servicing. I was on the fence regarding repair or replace. I called a few places for service and the schedule was multiple weeks out which was actually fine since the hot tub was not in use. The reason Eastside Hot Tub won my business, and respect as well, Ryan is extremely knowledgeable and helpful and was ready to work with me to help me make a decision on repair or replace. My older hot tub is working great. I relax and think what a super job Eastside Hot Tub did for me. Thumbs up. I highly recommend the team.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

I had a great experience buying my hot tub from Olympic Hot Tub in Issaquah. Kimberly was my…read moresalesperson (now works out of Woodinville) and she was great. Not pushy, great follow up, great communication. The team that delivers and sets up the tub was amazing. They even came back to my house and moved the hut tub for a second time at no charge. They set it up, showed me how to use it. They clearly go out of their way to give you a white glove experience from start to finish which makes sense when you consider hot tubs are a big purchase. Regarding salt water vs. non salt water, if you go online or go talk to a bunch of hot tub sales people, you won't know what to think or who to believe. I'll share my 2 cents having owned my salt water hot tub for a month. My two cents, get a saltwater tub. Unlike a non-saltwater system, I don't need to regularly test the water and add Chlorine accordingly. Instead, I use a test strip and if the Chlorine level is low, I just push a button on the hot tub and it adjusts to the perfect Chlorine level. If a bunch of people use the hot tub over the weekend, I just push a button and it adjusts to the perfect level. My tub is always at the perfect level, never too little or too much Chlorine. I'm slightly oversimplifying but not by much. It's a simple and easy system to use. And the salt water is good on my skin. It's well worth the added expense IMHO.

It took over a month of waiting, a couple phone calls in to customer service, and an email for…read moreOlympic to schedule the work in coming back out with the new pump for my hot tub. Finally, it got fixed. I'm looking forward to them having better phone customer service once they are fully staffed. They have great ratings, and hope the rocky start will soon be behind us.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

I can't say enough good thing about Samena! Every department has shown such kindness, knowledge,…read moreand loyalty in all that they do. My children have been in the Preschool, Before & After school Care program, Summer Camps, & Swim lessons and they just can't get enough. Between all the events for the whole family, and the ones made just for us adults, there is always something for us to do there. Shout out to their Fitness Coordinator, Marianne. Her knowledge and patience through our personal training journey has been nothing but superb. Through multiple injuries, and a busy life, she helps me navigate what fits my needs best at every appointment. Thank you Samena for providing a safe 3rd place for our community!

We recently had a very concerning experience after visiting Samena. After using the hot tub, my…read moredaughter developed a rash that was later diagnosed by her doctor as hot tub folliculitis ("hot tub rash"). What initially seemed minor quickly escalated into a much more serious, full-body condition requiring an ER visit and follow-up care with a dermatologist. This has been an incredibly stressful and painful experience for our family, all stemming from what should have been a safe and well-maintained facility. I did contact management to report what happened. While they stated that their cleaning and maintenance procedures are within guidelines, that response was frustrating given the outcome and the severity of my daughter's condition. Proper sanitation of hot tubs is critical, and based on our experience, I would urge others to be cautious. Unfortunately, I can't recommend using the hot tub facilities here.

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.