Ken saved the pool party! We had an inlet valve that was stuck closed with a broken handle. Ken…read morecame and not only replaced the valve but also helped correct sub-optimal pipe routing. Ken was really good about giving me tips on how to diagnose issues and maintain the system. Pricing was fair and work was solid.

Ken was really accommodating to find time in his schedule. He came over and we initially thought we…read moremay need a new pump but after additional and thorough testing he noticed that the one of tubes were not supposed to be full and solved the problem. I wouldn't hesitate giving him a call if you need your hot tub repaired. 5 stars.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

Norm is busy and that speaks to the quality of his work. He is also considerate and took time to…read morefit us into his schedule for hot tub cleaning. He was thorough and spent time educating a newbie on key points of hygiene and care.

I don't need to write a novel to say all I need to about Norm:…read more-He's efficient -He's INSANELY affordable -He's friendly -He's professional -He sends bills/communicates through email -He does a super job Don't waste your time with Aquaquip. Call Norm.

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

I used this service for about two years and they've ghosted me several times, not showing up for…read moremonths at a time. Communication has been nonexistent. When they showed up they did a good enough job, but reviewing my invoice I see that they charge seemingly random amounts of money. When they didn't show up there was no communication as to why or when they would come. They repaired my controller last year and used the wrong part so I can no longer use all jets. And it took over 4 months to get them to screw that up. Obviously, I would not recommend them.

It was a pleasure working with Olympic Hot Tub and more specifically David. He was very helpful and…read moreknowledgeable of the tubs he was selling and was understanding to our wants and financial capabilities. David was able to work out for us the best possible Hot Tub we now use nightly. But the service did not stop there..... After ordering the Hot Tub a delivery service was coordinated, this seemed to be a contracted service, and when the delivery team arrived (on time) they were as knowledgeable and helpful as David helping find the best suited placement for our tub. They were fast and cordial and the driver was top notch backing up through a more than difficult inclined driveway all the while leaving no damage to my grass or shrubs. The delivery team also dropped off a step-by-step easy read instruction manual with information on how to best upkeep my tub which seemed to be almost full proof (I'm sure I'll put that to the test). But again the excellent service did not stop despite them dropping off the tub and locking me in as a customer. Once the electrician came to hook up the breaker (my own electrician) there was an issue with the wiring (simple fix unbeknownst to me) which Olympic was more than happy to come a fix free of charge. Lastly I have just scheduled my tub tutorial which was accommodated on the date and time I requested. Thank you Olympic Hot Tub for the start to finish best customer service. I could not have hand picked a better company to make my investment in. It is this type of service all companies should strive for as customer service is what most people are buying now days. I can only hope it continues throughout the years anytime I need something. Thank you Dale, David, and Don you have all been great and I will highly recommend you to anyone looking to buy a tub. Well adios for now I am going to soak.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!

Jesus and his team came in a rescued our pool project! We had gone with another contractor that…read moredidn't work out after being under construction for 1.5 years. We were at a complete loss as to how to get this project completed. Jesus was professional, detailed orientated, artistic, and returned calls within minutes, and completed our pool within a timely manner. We highly recommend Prestigious Pools!

Jerry (the owner) was very responsive, punctual, and clear when I contacted him to discuss a…read morecomplete refurbish of a 50 year old 22,000 gallon 18'x 36' inground pool in the Seattle area. The bid included replacement of coping, new skimmer, re-tile, re-plaster, and replacement of old electric heater with new heat pump. The bid detailed the cost of each phase of the project so that I could choose which phases I wanted (could afford) to complete. In the end I chose to complete the entire list and Jerry installed the new skimmer ($2250) for free. Jerry uses a combination of his own crew and subcontractors (coping and plastering) on my project. One can tell Jerry takes great pride in his work. He took the time necessary to make sure I understood the maintenance and water balancing of a new pool. When I decided to replace the 15 year old pool pump with a new SuperFlo VS motor he gave me a bid but did not balk when I decided to replace it myself. He even looked over my work to make sure it was done properly. I would end by saying that Jerry was very competitive in pricing (half that of AquaQuip) and in the same range of other contractors, but his customer service and communication was far better than other private contractors. I would have no hesitation recommending Prestigious Pools with the full 5 stars.

Ivan is very responsive and very dependable for the work. He's very patient and very considerate…read moreand not pushy through out the process. After tried all other methods, we did eventually go with re-plaster due to the poor condition of the pool, and the end result is amazing. Ivan did very thorough job and helped us a ton as we are stuck out of state due to COVID 19 and he did all jobs big and small to high standard at very reasonable cost. He made sure pool is properly maintained till we are back to take over the maintenance and fixed many small issues with our system. I would definitely recommend Ivan to my friends and families.

From the owner: Pool and spa remodeling. Tile , coping, plaster , cleaning , pressure washing. Pool resurfacing,…read morereplastering .

Amcon provided us with swift and expert service when our pool pump and filter started failing. We…read morehad set up an appt with another pool service company that stood us up, so we called Amcon the next day and Darcy in the office had someone here within less than an hour -- and with NO initial $150+ service fee just to show up and take a look, if you can believe that! Michael diagnosed the problem -- our 25-year-old pump and 50+ year old sand filter (!) needed to be replaced. No surprise there. He talked us through the options and provided us with a written proposal the next day with line items for the recommended new equipment and labor costs. The equipment was ordered, then installed by Michael and his co-worker a few days later -- all less than a week from when we had initially called. We were trained on how to operate the shiny new (much more energy efficient and quiet) equipment and Michael was responsive to a couple follow up calls with questions. Everything was totally professional, transparent, efficient, and reliable from start to finish. And our water is clearer than it has ever been! Amcon is definitely our new pool service and repair company of choice. Thank you!

Working with Amcon Pool and Spa was an absolute d from start to finish! From the very first…read moremeeting, Tyler and Jeff stood out as honest, trustworthy, and incredibly knowledgeable. They took the time to understand our vision and walked us through every phase of the project with clear, proactive communication. We always knew exactly what was happening and what to expect next, which made the entire process stress-free. The results speak for themselves--our backyard has been completely transformed into a resort-style oasis that my family, friends and I will enjoy for years to come. Every detail is perfect, and the craftsmanship is outstanding. If you're considering a pool project, I can't recommend Amcon Pool and Spa enough. Tyler and Jeff exceeded every expectation and turned our dream into reality!

It was such a pleasure working with Julio and Layne. Words can't express how happy we are with how…read moreour backyard and pool remodel turned out. They truly brought our vision to life. Throughout the entire project, they were flexible, incredibly responsive, and also fun to work with. Our scope was a demo & repour of our existing concrete backyard patio & pool patio plus replastering, tiling and reshaping our pool. A massive project and we're so happy we chose the right guys for the job. What stood out to us most was how committed they were to getting every detail right. They weren't just focused on finishing the job--they put real care, craftsmanship, and thought into every aspect of the project, and it absolutely shows in the final result. We'll definitely be using PNW Pools & Concrete on future projects. We're so grateful to have found such a talented local team and are happy to have made new friends along the way. Thank you, PNW Pools & Concrete! Looking forward to seeing you guys soon!

The pool and patio came out stunning. The pictures speak for themselves. The dramatic carved…read moregranite wall, custom rock steps, and wide-plank patio are all concrete Julio is a true artist. Layne and the crew were super friendly and accommodating. Their sense of design is excellent. They encouraged me to add the waterfalls which give the space a wow factor. And they finished on time!