Poor communication with staff never returning phone calls about issues with tree purchases

Been to this nursery 4x before deciding to purchase an Olive Tree. Their worker Keith told us multiple times that the olive I was looking at would cost $800 alone or $1200 with delivery and install. Went back a week later and the manager working there states the tree is now "1500" at its lowest without delivery or install. Not to mention, the manager had a horrible attitude treating us as if we didn't know what we are talking about when we have years of landscape experience when designing our developments. I have been to 20 nurseries all across Los Angeles and these "Wilsoni" Olive at 7 ft cost between $450-650 without delivery. The manager then turns around and says "you must have not been to Moon Valley" trying to say their prices are so much cheaper when in reality their place is a rip off and Moon Valley is the rip off or rip offs. ALSO, when purchasing from them make sure to check the trees. The Standard Groups olive trees had major scale infection (black bumps fully covering branches), peacock spots on the leaves which you can tell when the yellow leaves have brown circles at the tips or in them, and a good majority of the leaves had bite marks from an infestation. You would think if they're charging a premium they'd at least have healthy trees. I will be going elsewhere to give my business to more knowledgeable, kind, and correctly priced for their quality businesses. read more

I've been here quite a few times. The place is fairly big in size. Plants were beautifully arranged so you'll easily find whatever plants and trees that you are looking for. The staff are quite helpful. They'll immediately offer assistance but would leave you alone if that's your preference. They're never pushy and I like that so I can freely look around without distractions. However, this place mostly offers outdoor plants for landscaping. I've seen some succulents but I wish they carry indoor plants as well. read more

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Keith was amazing. Very knowledgeable, responsive and knows so much about plants. Working with him in particular was the reason I opted to work with standard design group for the planting aspect of our landscape project. Would gladly recommend him! read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - North Hollywood, California

My experience with Keith at Standard Design Nursery has been amazing. I am so fortunate to have walked into the nursery on one of Keith's working days. He walked me through the whole nursery and helped me choose the appropriate plants for my front yard. Keith is very knowledgeable about all the plants. He took personal interest and made sure to be there till the end. He answered all our questions very patiently. The company who came in to plant trees were also very helpful. I highly recommend you ask for Keith if you ever go to this nursery in North Hollywood. read more

The customer service is outstanding, however, the plants were expensive and I wasn't impressed with their selection. No houseplants. This would be the place to visit if you are looking for wholesale and large trees. Know before you go. Respectfully Reviewed read more

The Standard Design Group Nurseries - Expensive pots! #nurserycrawls with the Grandkids - Nurseries & Gardening Near Me - North Hollywood, California

Working with Keith was an absolute pleasure from start to finish. He is incredible!! He not only helped design our entire landscape for both front yard and backyard - something even a professional landscape designer struggled with and did horrible job- but did so with such insight and ease. His deep knowledge of plants, including what would thrive in shade vs sun, made all the difference. Keith made the entire process simple, thoughtful and stress free. The final result is stunning and we truly couldn't have asked for a better partner. His work is impressive and we're beyond grateful for his expertise and care. If you're looking for someone who really knows their stuff and makes it feel effortless, Keith is the one! read more

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KEITH! KEITH!! KEITH!!! That is the only name you need to know when rolling down the long driveway into the spectacular plant-plentiful oasis that is Standard Design group in North Hollywood. Keith is THE MAN with an encyclopedic knowledge of all things flora, flowers & foliage for all your gardening needs. We had some ideas of what we wanted for our drought-tolerant garden space but really needed guidance in terms of which plants would work well with each other to enhance our xeriscaped back area. Keith took the time to listen to our questions, look at our plant idea photos, then wheeled us up ALL the plants he felt would work best for our 34' gardening space. He provided clear insight as to how they would showcase best in our soon-to-become garden area along with pics of how they would eventually look fully grown. We were stunned & amazed as the gathering of plants looked FAR better than anything we could have conjured-up ourselves. Needless to say, he worked within our budget, packed them into our vehicle and we drove home with ALL the plants that very same day and will now begin the work of transplanting to create our lush, green garden sanctuary. Seriously, if you've got gardening needs and questions, Keith at Standard Design/North Hollywood is the man to bring it all together with clarity, patience, knowledge & tact. We will go NOWHERE ELSE for our gardening needs. Thank you Standard Design for having a guy like Keith on-site. The man is a 5-star credit to your entire organization. A+++++!!! read more

The Standard Design Group Nurseries - A selection of plants Keith brought-up for us to consider for our garden. - Nurseries & Gardening Near Me - North Hollywood, California

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Keith's good counsel in helping us choose red trees and how to plant for our specific location was excellent. The delivery and installation team was fabulous! We are very happy! read more

The Standard Design Group Nurseries - Our beautiful new, colorful trees! - Nurseries & Gardening Near Me - North Hollywood, California

I found Standard Design Group online and met with Keith Lenik about a simple tree I wanted in my yard. He found the tree I wanted, got me set up and I started talking about my front yard and improvements I wanted to make. Keith helped me design a great yard at a price I could afford and on the scheduled day, the crew AND Keith showed up and got to work. The crew did a great job on the install and even did a few things above and beyond for no extra charge. Keith himself trimmed a few of my existing plants and trees and talked to me about ways to keep my plants looking great with simple steps I could do. When the crew was done, they'd cleaned up and left me with a great yard and thanks to Keith, I know how to better take care of my plants! read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - North Hollywood, California

Brendon was just the expert we needed. He went above and beyond with knowledge and customer service. He met me and assisted with selecting my 12 trees and then organized magic for us to get an amazing next day delivery and install. The team was great, fast, polite and clean and Brendan is a knowledge pro. It could not have been a smoother experience. Mic drop! read more

The Standard Design Group Nurseries - Wife is very happy. What else is there? - Nurseries & Gardening Near Me - North Hollywood, California

We were looking to buy a live Christmas trees right before the holidays to be more eco-friendly and found this nursery off of Yelp. The night before arriving to the lot, I contacted the company via Yelp and got a response within the hour, and the next morning, I had a voicemail and text from Heather. Encouraged by the lovely reviews and the excellent customer service, we came down to the North Hollywood location and met with Brandon. He was very informative and helpful, and recommended us a tree that fit within our budget and the California climate. He helped us load our lovely tree into our car and was very flexible. For my first time doing any business with a nursery, I am throughly impressed and could not recommend this place more. We would like to wish the company a very Merry Christmas and are very satisfied with their business read more

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Great nursery in the heart of the Valley. Found them on yelp and went. I purchased seven different plants from them. Worked with Keith and Daniel and they were both super friendly and knowledgeable. They helped us pick out some great plants educated us a bit on gardening, life will go back and will recommend friends and family. read more

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I stopped by this nursery today since it's near my house and I was honestly blown away by the amazing customer service. They were so knowledgeable about the plants and had an amazing variety. This is not your typical nursery, trust me. I even came across a variegated lavender- so wild. I cannot wait to be back. I cannot wait to be back! read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - North Hollywood, California

Nope don't bother We spent a lot of money to upgrade sprinkler front & back yards which worked fine except where they forgot to hook it up at Then many thousands of dollars went into installing Dymondia on our two lawns in back It died due to terrible heatwave last summer So they came back to replace what died replanted then winter storms flooded everything So Dymondia flats which they overcharged me for at 250$ a flat -a rip off- even online they ate less than 50 per flat ?! Died So they came back & wanted to charge 20k more to replace dead Dymondia for which their rep had no explanation for none of it succeeding in back yard. Nope never again with these people I'm serious check references which we should have done but their yelp review looked promising A big mistake I spent over 22k & have great sprinkler system But dead grass read more

Amazing variety! Helpful staff! Very large lot and knowledgeable workers. They install, deliver and design your dream landscaping for any yard big or small. read more

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Well kind of good and bad. Brandon decided to quit without telling his customers so we have been trying to contact him and weeks later found out that he has left the company. Seriously? No one ever thought of calling the customers on their pending projects? We had to do our own investigating? Anyway we finally got Aaron who unfortunately got sick so he couldn't make his appointment but at least he gave us Chris who seems to be great. We shall see. Will update once the project is finished. They're not cheap so I'm expecting an amazing outcome in a week. read more

Brendon Sturgis at the Standard Design Group was so helpful and knowledgeable. He was able to source very specific and rare items for my yard. I searched the entire valley for these plants and no one had them. Thankfully Brendon was able to find them in the exact shade I was looking for. Please don't hesitate to contact Brendon Sturgis at the standard design group for your landscaping needs. He made our bare front yard look like a beautiful English garden. My neighbors walk by with their jaws wide open in shock that we were able to create such a lush and green yard in the middle of the driest parts of the valley. Thank you so much for your help Brendon! Not only did he find us the most beautiful plants but he gave us an amazing deal too. Beyond happy with their services! Will definitely be doing business with them again. read more

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This licensed landscape company was hired to manage and build out my landscape project. My experience is that they did some of it well, but most of it has been a very expensive nightmare. Here is a quick recounting of my experience: -used their retail as a loophole to go outside the contractor laws of California (i.e. they asked me for more than $1000 deposit or 10% of the project. It's supposed to be which is less) -didn't send me a contract with milestones and payments along with a clear scope of work -I first chose them based on their social media posting -- which I later learned were just inspirational images from OTHER projects, not their own -At the beginning, they were extremely attentive and came on site a lot to discuss all the elements I wanted and then follow up with a short list invoice as to sum up the conversations. The problem with this, is then so much that was promised isn't written and since things went south, they were able to claim deniability. Here are some pictures of their work. -They built a deck extension but couldn't bother to finish it. -It was supposed to cover the mechanicals, but there's a large gap and I have mechanical just hanging loosely. -They cut uneven blocks of wood and just nailed them around the pool. -Left stickers on the lattice along with debris and nails shrewn about the yard. -The site prep for the pool was supposed to be properly retained with cement and backfilled. It was partially cemented (and some wood is exposed behind it), it wasn't backfilled, and they used thin pieces of wood that will totally rot over time on one side, but it doesn't stop earth erosion. -The site is COMPLETELY unlevel so yes, the pool is unlevel -Worst? After consulting with the project manager over and over again about whether the site would work to drain and to do what we it needed to, she confidently advised that the gravel would be fine. The site completely flooded. -I still have yard exposed -AND I never got any actual plants. They did throw mine that were supposed to be repurposed away. I paid in full -- this should never have happened. And when I complained, upper management was extremely condescending and have been harassing and bullying me, threatening legal action if I shared my experience. I don't want anyone to experience what I did. Please use caution when dealing with the Standard Design Group Nurseries. What a nightmare. I've posted a review 5 times, they've had it removed each time. Instead of spending the money to have the truth concealed, they really should just refund me. That'd be the right thing to do. read more

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I was on a hunt to find the perfect olive tree, as soon as I pulled up Daniel was there to assist right away with his expertise around plants and the property but to also open my mind to a few other plant options. He was very kind and helpful more than I expected. His team was able to assist me with my purchase. He also helped me remotely to find my other plant or choice through contacting another one of their awesome locations. Thank you for your help today Daniel! read more

I'm really glad we shopped around and landed on Standard Design Group Nurseries! My fiancée and I had been in the market for hedges for a few months getting quotes. 6-8 foot Indian Laurel Ficus hedges ranged from $260 - $330 per tree with installation and warranty. With that price tag we held off for a few months. We almost decided on getting the 6-8 foot hedges from Home Depot for $79 per tree and doing it ourselves. Then we stumbled on an Instagram ad for SDNG (boy those reels really do reel you in), and we spoke to Payton from the ad. They were considerably more affordable than our quotes. Long story short, we had hedges delivered, concrete cut and demolished, and trees installed with irrigation system exactly 8 DAYS later! Amazing! The initial install date was 6 weeks out. I had mentioned to Payton that we had gathering in 2 weeks and he took note of that. When something opened up the very next weekend, Payton called me immediately. We crunched hours of working out details over the following two days, Payton was incredibly patient and went above and beyond to make sure all of our questions were answered and that we were comfortable with all the details. With our budget we initially were only going to get one side of our property done, but instead we went for the 5-foot trees (which were more like 6-footers) and were able to do both sides all within budget. Payton really worked his magic on getting us the best deal and was very transparent about all the costs and the process. The installation quality was also very good. I was impressed with how precise they were able to cut the concrete and get us a straight line of hedges all the way down our property, as you can see in the pictures. 10 out of 10 would recommend. Ask for Payton! read more

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Went to this nursery to find the perfect fit for some planter boxes to create a hedge and we were welcomed by Christian who was very knowledgeable and nice so he showed us the variety of things in the nursery which we were super excited about cause they had very mature plants perfect for our different projects! We were going back and forth and one thing I appreciate is how patience Christian was with us and then Keith join us on our shopping experience. Would definitely recommend coming here! Loved it. read more

Brandon is the man! Super helpful and very informative. He took his time to give me a lot of information about the plants I was looking for and guided me in the right direction as to how to take care of them from a to z. Very beautiful selection, great people, amazing prices and overall just a gem of a nursery in the heart of the valley. read more

Brendon and Christian were so knowledgeable and helpful in helping me pick out hedge material to block out my neighbors. The plants and nursery were so healthy and beautiful and I will definitely be coming back. read more

Thank You! This Nursery is second to none! This is a top notch nursery that has premium plants of every variety with some of the best prices in Los Angeles County. The staff is attentive and "gets it". Christian and Brandon are very helpful to provide a service that seldom is seen these days. Thank you! Carlo read more

This was a long drive for me from the Westside......AND WORTH IT! This is a wholesale nursery THAT SELLS TO THE PUBLIC. It's huge, offering a wide variety to fulfill your garden's needs. It's well maintained in plants and people. I had a specific succulent I wanted to buy and called nine different nurseries before reaching Brandon on the phone at Standard. Instead of just telling me "no" like the others, he chatted with me...explaining how some succulents are created as a hybrid for one season and often are hard to find again. When I drove here, I was created by Anthony Gardner, a cheery, knowledgeable, enthusiastic, and helpful guy who showed real interest in my needs. And I wound up buying three plants for different areas in my garden. Two plants that I needed in multiple flats were sent to one of their many locations closer to me, so I didn't need make that long drive again. We've had follow up phone calls and each time I've found him friendly, responsible and, truly, going the extra mile for me. read more

We came in as 1st time DIY'ers replacing our grass with a drought tolerant garden. Keith guided us through every step of the process! He identified the plants in our inspiration pics, and suggested some look-a-like alternatives that would require less maintenance or be better suited to our lighting conditions. He gave us really prompt and thorough advice on how many plants we needed and where in our yard each variety would thrive. He made the ordering and delivery process super easy. Thank you Keith for transforming this project from scary to simple! We are excited to revitalize our property with these plants, and can't wait to circle back with photos once it is all grown in. read more

Keith always helps my husband get the best plants for our yard. Go to The Standard Design Nurseries in North Hollywood and ask for Keith. He's the best! read more

This place is amazing. They have a great variety of beautiful plants and flowers. Also, the staff was amazing and helpful. They were super gracious when I told them my story about how my grandma loved a certain flower and provided the best service. Brandon was helpful. I will definitely come back. read more

I have another 5 star for this Awesome, Honest Company! Keith Lenik has been my point person and he saw how over grown my lemon tree was. He wanted to prune it personally so it wasn't "over" pruned. I didn't have empty garbage bins and my personal gardener, who was coming the next day, didn't have an extra bin nor truck to take the branches. I was going to cancel Keith pruning due to this branch issue until he said he could handle all of it. He pruned the tree and used his own vehicle to haul away the branches, of which there were many. Well, wouldn't you know we had heavy rains that night and my gardener couldn't come to garden for 2 weeks. So it was super helpful Keith insisted on completing the job and I wasn't left with a mess! Thanks Keith and Standard Design...Again!!! read more

On 12/19/24, designer Chriss came into our home for a sales presentation for our backyard landscape design . He was VERY high pressure and unfortunately we gave him a check for $3,000 for a design plan and a deposit on future work. He immediately deposited the check while in our home, but didn't give us a copy of a sales contract. We cancelled the contract according to 3 day review. We never heard from Chriss or anyone at Standard Design Group regarding the cancellation. No one responds to emails or phone calls. No work has been done and no refund has been issued . We did ask Chriss , as he was the designer who was in our home and was supposed to do the work, to please have Standard Design issue a refund. No response from him, or anyone at the company! Standard Design took our money and will not communicate with us! They did not honor the cancellation of the contact, nor did they do ANY work! No communication from anyone at the company! read more

Keith was a lifesaver! We needed a full landscaping project completed for a house renovation, there were many moving parts to coordinate and Keith was always super helpful, flexible, and responsive. Great service. read more

We had a great experience with Standard Design Group Nursery in North Hollywood almost entirely because of Keith. We went there looking for a tree because we had lost a couple of big ones in a wind storm a few months back. We described the area we were hoping to plant in and Keith was incredibly helpful. He showed us a few options and explained the pros and cons of the various choices. He explained how big each tree would get, the thickness in leaf density, and how fast we could expect each or them to grow. I've never met anyone with such a vast knowledge of trees and plants. We ultimately settled on a Chinese Elm. He even came out to our property to make sure the place we wanted to plant would be adequate for the tree. We set a time for delivery and instillation and the team showed up early and had it in the ground in just over a half hour. It was so easy. If you are looking for a tree, Keith is the man you need to talk to! read more

The Standard Design Group Nurseries - Chinese Elm - Nurseries & Gardening Near Me - North Hollywood, California

Excellent service. Brandon and team were very courteous and helped me with what I needed. This location has all types of citrus and a much larger location than the Pasadena one. Definitely worth the extra drive! read more

I don't normally leave reviews but I'm blown away there's good people left. I came in the nursery with my mom who needed help and the worker was so patient and descriptive with my mom. My mom had many questions and a bit older. The guys were such gentleman with her. Customer service isn't a department, it's a character. I'll always come here. Thank you guys. read more

I showed up in a bind at 4 PM without any prior notice to order $5k of plants and pots, and they not only processed the order but also delivered them to the windy heights of the Hollywood hills the next morning at 8 AM! I'm a plant person and had so much fun geeking out over the cinnamon stick tree and avocado saplings with Brandon. He walked the property with me for over an HOUR answering all questions (many of them unnecessary and asked out of curiosity), and made recommendations based upon my property. I love that they have most plants in multiple different size pots. Great customer service. I'll be back in the heat of growing season! read more

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We were getting a deck built onto our house and needed a tree for it without holding up the build. Standard Design Group knocked it out of the park. Fernando narrowed down possible trees and then broke our preferences down by size and price as well. Then Brandon was able to find us a much-quicker install then they usually do and got the tree to our house the next day. The tree prices can be higher than some nurseries, but if you're looking for start to finish help and knowing you're giving your tree the best chance to thrive, they really can't be beat. Will definitely be back time and again. In fact we've already been back to get some plants to fill our new planter. read more

I had a wonderful experience at The Standard nursery in North Hollywood while planning for our backyard landscaping design. We were greeted by Keith, who was very knowledgeable about various trees and plants. He gave great suggestions and helped me with layout and placement. Keith made communication easy and was very helpful throughout the entire process. read more

The got the best plants ever!!! The stuff is super nicee and friendly and Brandon was the best one! I got this beautiful baby in here! read more

The Standard Design Group Nurseries - Super cuteee! - Nurseries & Gardening Near Me - North Hollywood, California

Went to this Nursery today for the first time and found a MOST helpful, friendly staff and an abundance of plants. It was like being in a candy shop. Brandon was so knowledgeable it was a pleasure working with him. I look forward to going back season after season to spruce up what I am finally creating. He got my creative juices flowing. read more