Absolutely personable, professional, caring service from Porter despite the amount of customers…read moreand he being the only cashier at the front check stand !

Service is seriously lacking. Walked into the store with an employee right by the door, instead of…read morea traditional pleasant greeting, I was given a snarling glare as if my presence interrupted her afternoon. As I walked to my desired department, I saw another employee who also did not greet me or ask if any assistance was needed as I held shoes in my hand. Rather than say hello, he walked behind me (narrow aisle) and into the employees only area twice without saying a single word. I sought out a third employee to help me with grabbing a pair of shoes from the back. Her tone and body language made it seem as though she was above helping customers and was frustrated that I asked her for help. Her tone was extremely short and snappy when I asked for a two different sizes to try on. Needless to say I didn't buy the shoes after she handed me the item to try on and walked away.

I'm clearing out a house of a late uncle... he has a lot of sports equipment. I thought I might be…read moreable to sell some stuff here, so I dropped by. Wow! They have a LOT of sports equipment! You name it, they've got it. I was overwhelmed with the selection they had... which is GREAT if you want to buy something, not quite as great if you want to sell something because they're in a position to be (and actually, at this point, MUST be) pretty picky about what they buy for resale. Obviously, they're not going to want to shell out $$ for something they don't think they can sell relatively quickly at a profit, so it's definitely a supply and demand kind of thing. Makes sense. If I was in the market to buy something, I'd definitely drop by.

Quick walk through. My particular interest is golf clubs. Most of them were pretty much beat to…read morecrap. I've seen better condition old golf clubs at Goodwill stores that price them at $3.99 each. This shop is fairly small. I compare it to the Play It Again store in my hometown of Santa Rosa, Sonoma county. That is much larger, cleaner, better lighted and has way more inventory. The equipment there is in much better condition. I was curious to check out this Citrus Heights franchise. Seen it. No need to return.

Now Kayak City. I have bought a few kayaks and a sup. Staff is very knowledgeable and helpful. They…read morewill help you even with tie down on the rack on your car for safe transportations

Lol, can't even find their store name kayak city on yelp. That's how misleading they are…read more All month, these folks advertise on giving away a free kayak at international sportsman's expo. I really only went to see GB and hope to get into the raffle and brought my girlfriend. So can you imagine how disappointed I was when I pull up to their booth a couple of minutes past 3pm and they say that they are not giving out any more tickets. I asked why because they stated it doesn't start until 3.30, and they said they began the seminar EARLY. I go to the bass tank and see just a bunch of disorganized people who are not even READY to do the demo and still setting up!!! I hope you guys know that this ain't right and I will never set foot in your store or watch any youtuber affiliated with this establishment. what a joke. i ended up buying a couple of rods and gear from fisherman's warehouse booth and guess what, i am going to order a native titan somewhere else, anywhere else but Kayak City.

Very well stocked! Friendly, helpful and courteous sales personnel especially Marcel the manager…read moreand cashier Melanie! Location is right across KP Int'l on Folsom but be aware, lots of trees hide the sign to the store!

Easy one here. Went in last week to buy a couple items for my wife's bday... no one in the store…read moreexcept for the register person. Grab a couple items totaling around 65 bucks, cashier is very friendly and cool. Turns out the back massager thing I bought was broken ($49.99 listed on the box) and the gloves I grabbed she already had stashed at her gym ($14.99). Didn't really anticipate issues (I should have assumed their items are broken I guess) so the receipt was discarded. Didn't think anything of it since every store ever will give you store credit if you don't have the actual paper receipt. Nope... wife goes to return the gifts for store credit and see if there's anything in there she wants with the 65ish dollars I paid. They give her a gift card with $29.00 on it... called them and apparently if you return anything w/o a receipt the items automatically revert to the LOWEST sale price they've EVER had on that item so #1 the (broken) massager is marked up like crazy and #2 they literally have the items on their floor that show the price point they're currently marked at that particular location. Bought the stuff less than a week ago, main item was broken, zero attempt at customer service... 35 bucks isn't going to ruin anyone but the principal of thing is a killer for me especially considering brick and mortar retail is dying and Big 5 is already fully outclassed by Dicks and wayyy out-convenienced by Amazon. I already felt like I was doing them a favor by not utilizing those other options.... TLDR - worst return policy ever (and one i've literally never seen anywhere else), not helping your company survive

So I read a lot of the reviews and was hesitant to make the 90 minute drive. An advertised price on…read morea kayak I was looking at seemed too good to be true. Made the drive and so glad I did. I was greeted as soon as I walked in. The kayak that was advertised wasn't available in the color I wanted. They were willing to drive to the warehouse and get the one I wanted. As I looked at the huge selection they had, the salesman answered all my questions. Ended up leaving with a Hobie, at an unbelievable price. Seriously. Try to beat their prices. Very positive experience. I was on Lake Natoma with it right after leaving the shop.

October 4, 2025. The…read moremorning started perfectly -- my mood, just like the weather in Sacramento, was phenomenal and full of positivity. Everything was going great... until I went to the Big 5 store on Elkhorn Blvd. At first, the saleswoman was polite, but after she called the manager to handle the return of a defective inflatable mattress, the situation changed completely. The manager was extremely rude and disrespectful -- he kept snorting, interrupting, speaking in an irritated tone, and showing open aggression. I couldn't argue or raise my voice -- my English isn't strong enough for that, which can easily be confirmed by the store's security cameras. So I calmly and respectfully called my daughter to help explain the situation over the phone. The manager spoke to her rudely and irritably, getting upset when she referred to the official Big 5 website, where the return policy is clearly stated differently from what he claimed. He even tried to intimidate me by threatening to call the police, as if the police were some kind of punishment force that would come and "throw me out of the store." I never raised my voice, never acted rude or aggressive -- I was simply trying to return a defective item, staying calm and respectful the entire time. In the end, the manager grabbed the box with the mattress, carried it outside, and ordered me to leave the store. I was completely shocked by this treatment. I never expected that a well-known retail chain like Big 5 could allow such behavior toward a customer. I sincerely hope that the company's management reviews the security footage, investigates this incident, and ensures that such behavior never happens again. Im​ really interested to see if the same behavior continues from that manager and if anything action will be taken towards stoping it.

I had an experience with a gentleman named Ryan today which was absolutely pleasant for once. He…read morelistened to all my needs for my daughter's shoes and help me out to find the right pair usually I don't get any help

Just a little back story for the record, I've been going to this particular store for many years…read moreand I've spent thousands there and I've always spoken highly of the products. I've brought many friends, family and coworkers there as well to give 5.11 business. But let me tell you! I don't know what happened to this store and how they pick their staff now, but they are absolute trash. Ever since the old store manager left this store has hired the worst people and the store always looks like crap. The old manager had this location looking good, fully stocked and her team was on point and very professional. They lost the true face of 5.11 on that one. I recently went to this 5.11 location on Friday March 28th with my family to see if things changed and I was reminded for the final time why I will NEVER return again. The guy in the front said something when we walked in and never said another peep or offered to assist with anything at all the whole time we were there. That's not even what bothered me. What made me absolutely livid was when the female worker blew my father off mid-sentence when he was asking her a question about their sale and said "It just depends" with a snarky attitude and TURNED HER BACK ON HIM AND WALKED TO THE BACK OF THE STORE. I almost lit her up. I'm done with 5.11 once and for all and I know deep down many others are as well. Shame on this company for allowing such people to work there and for allowing such an environment.

My experience at this store was absolutely disgusting. We walked in. No one approached us; two…read moresalespeople were talking among themselves, and one almost pushed me over. No one approached us or asked if we needed help. The salespeople simply ignored us; one was busy with his merchandise, and the other, with a red beard, sat in the customer chair and hummed. It was a terrible experience; I'll tell all my friends that the salespeople at Roseville Galleria don't meet basic standards of behavior, let alone professionalism.

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I called in because I needed to exchange my ugly stick GX2…read more Simon picked up the phone and helped me identify to see if they had the different version of the ugliest stick that I wanted, he confirmed it and was very helpful. I really appreciate it.

Let me be real with you for a sec.... Walmart's "glow-up" is not it for me…read more I get that maybe they are trying to compete, revamp, rebrand... maybe be a little more Target adjacent, idk.. But these mannequins, not a fan. while the remodeled layout looks modern and clean, I actually hate it. I miss the familiarity. I miss walking in with pajama pants, unbothered and unjudged. Now it feels like I need to brush my hair and wear "real pants" just to grab toothpaste. The vibe? Off. The staff? Meh at best. No one's jumping to help you, but honestly, that seems to be the new standard across most retail these days. So I just pop in my headphones, stay in my own lane, grab what I came for, and dip out. Also don't even get me started on the produce section... it's a hard pass!! If fruits or veggies are on the list, I'm going somewhere else. That section is sad. Will I stop shopping here? No. It's convenient. But that doesn't mean I have to like all these changes

The front end "Coach" when asked if the constant yelling for donations at self check out was…read morenecessary, was super unconcerned and said yes-it's an ask. Omg, the customer service lady waited for me to ask if she was open to help me then asked what's this for when I handed her 2 receipts for the 2 obvious batteries in the cart. When she finally completed the sale she wanted me to keep moving the basket around for her instead of her putting it where it goes. Unbelievably rude, and couldn't care less about service. With the prices they had also, I will take my business to Target.

Cool seasonal sports shop that caters to the outdoor activity of the moment. They have ski and…read moresnow board rentals, hiking shoes, paddleboards and lots of outdoor gear. Prices are good and often really good. I wish the carried more backcountry ski gear but that's becoming harder and harder to find at ski shops.

Huge shoutout to Anthony for helping me with my snowboard rentals and finding the perfect snowboard…read moreand bindings. He was incredibly patient and knowledgeable. You can tell they genuinely care about getting you on the right setup, not just making a sale. His friendliness made the whole process fun and stress-free. Such stellar service!