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    The Stronghold

    3.7 (3 reviews)
    Closed 5:00 pm - 9:00 PM
    Updated 3 months ago

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    Game X Change

    Game X Change

    4.0(13 reviews)
    9.8 mi
    $$

    So disappointed. In the beginning every encounter with the staff was pleasant. However when I went…read morereturn my third NS system that did not work, a man walked in name Nelson, clearly already angry about something previously and was aggressive, calling me a liar, saying I was mean to all his staff and rude, staying I'm trying to get over on him. I was so appalled when I specifically said the staff was sweet and pleasant. I informed him he must have me confused with someone else and story lines intertwined. He was loud, infantile, extremely unprofessional. When I asked him for store credit, he continued to say I did not pay 120 when I absolutely did. He, like a child goes show me then, I said I will, I will return with the bank statement, he continues go I'll wait and when I said I could not at that moment because I do not have my phone on me, he sarcastically goes how convenient! - I was disgusted and stated I'm no longer discussing this with you because you are clearly immature and acting very infantile and I do hope you grow. He continued with sarcasm and not completing out my store credit, I repeatedly said, please just get me store credit thank you, again and again until finally I stopped him and said, Can You Stop?! Gesh! I said im no longer discussing this with you, you clearly do not know how to be professional. Again- all in front of my child. He finally goes, we need the controllers back, which I am very confused about since I purchased the controllers with the original purchase. Needless to say I'm disgusted by this "mans" behavior, and has for the staff, with whom he goes to me " so your saying they are lying?" I said im saying you are wrong, I would never treat staff that way I praised her and said she was a sweetheart, same with the gentleman that originally helped me. And for clarity I was asked when did you speak to someone, I said I believe a day ago or a few days ago, thats when I was called a liar and everything else. Again, not sure if he himself was having a bad day but it was completely unnecessary to come at me with so much aggression without any communication. An if the staff lied on me, which I can not believe, I'm disgusted even further. An I'm sure if the stores have a camera in progress it will show I was not rude ,if anything laughing and excited with staff. ​

    They are not clear on the refund policy- i was promised store credit if you return the games-…read morehowever they only give you the "TRADE -IN VALUE" in store credit- so it you buy a game for 40 bucks and you return it you'll get like 2 dollars in STORE CREDIT- terrible policy but thats not why I'm upset- Little details like that need to be explained so things like this don't happen- Extremely unsatisfactory service and professional business practices

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    Game X Change - Game X Change is now in Waterbury! Best store for old games. Right next to T-Mobile and Popeyes! Enjoy~

    Game X Change is now in Waterbury! Best store for old games. Right next to T-Mobile and Popeyes! Enjoy~

    Game X Change
    Game X Change

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    Game On - Game and accessories display

    Game On

    4.0(47 reviews)
    49.5 mi
    $$

    I have been coming to GameOn, since its first open location in Miller Place, and even before its…read morecurrent address. GameOn is owned and founded by Tristan Whitworth, who has been giving people of all ages the opportunity to relive their childhood experiences, and/or create new ones. All of the games sold here, are authentic, thoroughly tested, and reviewed so you can always count on the video games being in the best possible condition. GameOn also offers more than just games but consoles, accessories, controllers, and more. One of the recent times I went in; Tristan showed me that he received a whole bunch of promo posters from Nintendo that were unopened. I pointed out that the Banjo Kazooie poster he had, had a beta version of the character Mumbo. (Meaning the poster was worth more!!) It was awesome to see and the fact that he showed me it when I came in at a random day and time was incredible! The prices at GameOn are very fair, and trade ins are always WAY better than Gamestop who will give you pennies. GameOn gives you great rates and even greater if you vouch for in store credit. For those of you reading this looking to relive the past, or discover old but new-to-you classics, or even find consoles, accessories and more; this place is for you. One thing I was very grateful for, was that my cousin, his friend and myself produced a video game that mimics the retro style of older 2D platformers: I.E: (Super Mario Bros, Donkey Kong Country, etc.) and Tristan allowed us to not only bring it in for him to try it, but allow his customers to try our game and test it. As if that wasn't enough, our game was free to download, with the option of donating and let's just say Tristan donated very generously! Speaking of generous, I also had an experience, where a few years back, I came in with a trade in, and a new employee gave me a pretty low deal which I accepted, but later went home feeling duped. I don't know how, as I didn't even tell Tristan, or write review, and he wasn't in the store that day, but he actually reached out to ME, and apologized that I was shorted, and that I could have an in store credit or the option to receive more money than I reluctantly agreed to. The in store credit was more than fair, and once again GameOn proved why I love it so much; and why I want to return in the future. I shouldn't have to say this; but an owner reaching out to a customer who was shorted, apologizing and giving them a store credit/offering them more money for the price they agreed to? That is unheard of and let me tell you I was blessed and very happy he reached out to me. Overall, what makes GameOn so great is its owner: Tristan. He is an energetic, passionate and kind person who always does right by you. Tristan has also hired some awesome and dedicated employees and they are always very knowledgeable and passionate about gaming like he is! GameOn does more than just sell games; they have hosted charity events, birthdays, gatherings and more. Something worth mentioning is that GameOn has grown from one location, to three, and now even has arcades open which I would urge you to check out! All in all, Tristan has created more than just a store for selling old games, but a living community that supports all who have an interest in gaming, and offers a selection of oldies but goodies, and everything in between. By far, the best retro gaming store on the island! GameOn!

    Greats sales, great trade In value. Great customer service!! Highly recommended. The best retro…read moregamer store on the island hands down!

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    Game On - GameOn (Smithtown)

    GameOn (Smithtown)

    Game On - Games, controllers, etc.

    Games, controllers, etc.

    Game On - Snes games, consoles + more vintage games and consoles

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    Snes games, consoles + more vintage games and consoles

    The Stronghold - hobbyshops - Updated August 2026

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