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The Sur House

4.1 (231 reviews)
Open • 7:30 am - 3:00 pm, 5:00 PM - 9:00 PM
Updated over 3 months ago

The Sur House Photos

THE SUR HOUSE ATMOSPHERE

What's the vibe?
Moderate noise
Casual
Intimate
Romantic

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Recommended Reviews - The Sur House

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Reviews With Photos

Muoi H.

All meals were inclusive with the stay Everything we order was delicious , freshly order and great flavor of each dishes/dessert ! Breakfast was all inclusive where you can order as much as you want where dinner was limited to one entree but it was enough with the 3 courses ! Great customer services and my the ambiance of the restaurant perch along the mountain was mesmerizing ! Thanks for making our stay memorable ! We booked with points with Hyatt and was definitely worth the splurge!

Jonathan C.

We had both dinner and breakfast here during our 2 nights stay. Dinner was a bit disappointing overall. Service was quite slow, took a least an hour to get our entree and the food tasted like fairly average restaurant. None of the dishes really stood out or felt particularly memorable. One thing we did appreciate was that the restaurant is very dog-friendly and even offers a menu for dogs, which was a nice touch. The outdoor seating area was also beautiful, especially during sunset, making for a great dining atmosphere. Breakfast was definitely the better meal. There was a wide variety of options to choose from, including fresh-pressed juices, and everything we tried was flavorful and enjoyable. The quality and selection were noticeably better than dinner. Overall, the meals were okay, but I expected a lot more given that this restaurant is part of a Hyatt Category 8 property. The setting and breakfast were highlights, but the dinner experience didn't quite live up to expectations.

Monk and melon
Rebecca M.

Amazing view, service and food. Definitely worth going again despite the price. The steak and halibut were both cooked to perfection and the service was out of the world.

Kim B.

Beautiful location. They did a great job making sure you were warm enough with blankets and space heaters. The servers were friendly and outgoing. We ate at Sur House for two dinners and two breakfasts.

Two Mimosas and Coco Cloud
Prajakta G.

The best thing about the restaurant is its ambience. It is located overlooking the Pacific Ocean inside the Alila Ventana resort. On a warm April weekend, it was a beautiful place for brunch. We started with a few cocktails and mocktails. They were all well made and presented, but the favorites were the Cowboy and the Negroni. Cowboy had a nice presentation and had a smoky taste. Tomatini consommé did not have the flavor of Bloody Mary and tasted alright. Falafel Benedict was a nice idea with two eggs Benedict set on two falafels. It tasted good and falafel were a tasty and healthy replacement for English muffins. California Frittata came in a cast iron pan and was also well done. These two dishes were on the smaller portion size. Ventana breakfast and Margherita pizza were on the larger portion sizes and both tasted good. We tried three dessert and while they were all decent, none of them were impressive - Heirloom Wheat Waffles (shareable with 4 people), Strawberry Tiramisu (on the sour side) and Ricotta Zeppole (the custard was quite generic). The service was excellent, even though things moved at a relaxed pace. We did not mind it with the beautiful setting, weather and the view of the pacific.

Marine Layer
Ken C.

Phenomenal dining experience Eating here is an integral experience of staying at Alila. They serve a brunch menu (for breakfast and lunch) as well as dinner. All food and non-alcoholic drinks are included with your stay (with a 1 entree limit for dinner). Over the course of our stay here, we tried the majority of the menu. Most of the food was top notch with the highlights being: *Moroccan Shakshuka - Comes out pipping hot in a mini cast iron pan. The spicy kick is infused within the eggs and peppers. Pairs perfectly with the toasted pita *Porchetta Sandwich - The pork was so rich and juicy and the crusty roll soaked up all the juices *Smoked San Marzano Bisque - The tomato flavor is very concentrated and infused with a pleasant smoke. A touch of creme makes it perfect. *Salt Spring Mussels - The fresh mussels were very tender and paired well with their spicy, smokey sausage. *La Bistecca - Medium-rare filet with roasted onions and chimichurri. Can't go wrong here. Areas for improvement: Their pizza crust is a tad thick and too floury for my taste. Their squid ink pasta is also too thick and chewy. A note about service: On the first night, I ordered their signature Marine Layer drink which has a bubble with Lavender smoke in it. Their machine malfunctioned, resulting in no smoke. I spoke to the manager about it and he personally rectified the issue for the second night and provided two complimentary drinks. This is an example of stellar service. Kudos to the staff for their commitment to a quality experience. Ambiance: The view is simply unbeatable. Ask for a table on the far edge near the water. You get a landscape view of the ocean and the adjacent hills. At sunset, the view is bathed in orange. PSA: The dinner reservations for the good times fill up rather quickly. Ask the concierge to book for you as soon as your book the hotel!

Artichoke Heart Appetizer
Kristina M.

The view is high up--no white foam from this vantage point. All the seating is outdoors with fire pits, heating lamps, and blankets readily available to keep you comfortable. The service is very good. Everyone was friendly, capable, and attentive. For the price point, I was disappointed on several levels. First, we were celebrating a very important family milestone which I communicated to the restaurant well in advance. Rather than assure me that they would take fantastic care of us, I had to spend countless hours ensuring that they would. Luckily, I brought my own table decorations since none (like rose petals or seashells) were provided. Other high-end restaurants that we've frequented would have done that AND decorated the dessert plates. It was lovely to have the surprise champagne toasts with the desserts. That was the only surprise. The food was fine--nothing extraordinary and the steak was not tough but it didn't cut like butter as we expected. We had a nice time, but we will try another restaurant the next time we visit.

Osetra of course!
Andrew D.

Someone decided it was a good idea for me to become Yelp Elite so naturally I had to ball out on this trip so my first review as a Yelp Elite SLAPS! JK I booked this on points a year in advance because it was the best way to get the cheapest point redemption at 45k points per night. Sadly this is going away with the devaluation... Ok onto the food, service, and vibes. Food - The breakfast was phenomenal...don't sleep on this place! While the dinners were also great. It's definitely memorable when you think about where you are and how the food is so darn good. It has a farm to table vibe while tasting like fine dining. The standouts to me was the Ventana Breakfast (basic but so goood) and the Branzino (catch of the day) which was cooked to perfection. Service - The breakfast service was sort of a miss on one day where they forgot my avocados to go with my Ventana Breakfast but we had great service at dinner. Our dinner servers on one night was Leo and he was so pleasant and kind of reminded me of Pedro Pascal lol Vibes - Each time we came here the music was exactly what I wanted. From sunset vibes like Tycho to 2000's soft rock....each meal had the right energy. It was relaxing but still upbeat. I found myself smiling and being grateful for being able to experience such a resort and restaurant! Overall I'd give it a 4.5 out of 5. The inconsistency in service was surprising but it wasn't a big deal. I highly recommend staying here at least once! Especially if you need a break from city life but are too bougie for real camping lol

Mimosa
Anne C.

Accommodated me for brunch on my way down the coast even though I wasn't staying at the hotel. I read that this place was good for dogs and it didn't disappoint. Staff was very welcoming of pets, and provided great service overall. The patio was spacious and didn't make me feel that I was crowding into other people or animals space. Human tomato bisque and mimosa was great, dog menu exceeded all expectations

Leo L.

Being technically the only real restaurant in the resort and we had to eat breakfast here everyday it is hard not to get sick of the dishes from the limited menu. The all you can eat is also not really all you can eat. There are a bunch of limitations and the portions are not big. Nothing really stood out for me and I remember the octopus being very salty. Overall, I did not have a great impression.

Ellen S.

Fortunate to be able to stay at the resort for a few days. This is the primary restaurant for meals. The Sur House is also open to the public, so it can get crowded during dinner time as the views from the terrace are spectacular. It was foggy two of the 3 days so it is limited of what you can see, however being so close to the ocean and breathing in fresh air morning and evening is good for the soul. The day it was clear, get there early for sunset dining - the view is worth it. The service staff is friendly and the chefs are creative with the menu. It's a limited menu, but you can find something for all types of eater - carnivore, vegetarian, vegan, etc. As it's an all inclusive, temper expectations as it's not a Michelin star/Bib Gourmand restaurant. It's good quality ingredients made in bulk for the day. Sometimes items needed more salt (or less!), sometimes it needed more spice (you can ask for hot sauce/salsa), etc. The best bites were 1/ pesto arancini balls (only during happy hour) - best deep fried item I've had ever ... crispy shell with a well balanced pesto, rice and cheese inside that is creamy, hot and delicious, 2/ zeppole (donut holes, available only during brunch) that are piping hot, pillowy and airy, not too sweet (dusted with powered sugar) and so incredible with a cup of coffee. Sometimes they do try to do too much like the Ventana sorbet, it had 6 ingredients and none were distinct and due to the combo, it threw off the texture - very grainy/bumpy vs silky smooth. The honeyed / fig panna cotta was a little to stiff for a panna cotta. the olive oil cake is divine - kind of like a twinkie (for those that remember the 70s and 80s) and it's shaped a little like one too. It comes with ripe, not overly sweet plums which is a perfect compliment.

Melany M.

One of my favorite restaurants by far. I had the mussels for an appetizer - absolutely mouth watering, especially paired with the bread as suggested by the staff ;) For entree, I had the chicken and risotto plates - both excellent. My favorite was definitely the risotto as the truffle was the perfect complement. For dessert I had the chocolate mousse (forget the technical menu name) - this was excellent. Rich and decadent but the portion was small enough that every bite was enjoyable. I can't wait to come back!

Octopus
Derek R.

We had 3 brunches and 2 dinners here during our all inclusive stay at Alila Ventana. During dinner, our waiter Ramiro, who we had both nights, provided great service and was very knowledgeable about the local region and hiking options, also the ambiance is amazing. We love the ocean views! Watch out for the wasps, they are curious about the food (some people requested fans to keep them away). Our favorite dishes: Brunch: ricotta zeppole, ventana sorbet, falafel entree, carbonara pizza Dinner: olive oil cake, scallop appetizer, steak entree For brunch coffee alternatives, they offer matcha and chai lattes. Our favorite cocktail was the Marine Layer, which is a fun fog-inspired drink with a bubble on top that you can blow and if explodes into "fog". In general, we felt that cocktails paired better with the entrees here than wine, due to some of the sauces having a lot of flavors going on that aren't always complementary with wine. That being said, we enjoyed the Barolo paired with the Squid ink Pasta.

Sorbet

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3 years ago

Overrated. Entree taste on lunch menu was average. Plating portion small. Service average. Ambiance: foggy

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2 years ago

Food was great! We sat outside. Clean and decently priced for what it was. Staff was friendly

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Page 3 of 6

The Sur House Reviews in Other Languages

Ask the Community - The Sur House

How much does dinner cost?

If you have to ask, you can't afford it

If we are staying at the ventana campsite, can we eat at the Sur house?

Yes but I believe you have to make a reservation

Is it open to the public?

No, only for hotel guest

View All 4 Questions

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Nepenthe - Chicken chicken breast served on a French Roll

Nepenthe

3.7(2.9k reviews)
0.6 mi
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Haven't been here since I was a kid, so does that really count? I think not! LL! Going back as an…read moreadult is far better than when I was a kid not remembering a single thing. It was amazing & all my friends were surprised that I hadn't gone back as an adult, because they said I'd love it. Jeez Louise, where they right. The food was delicious, I forgot to take a photo of my Steak Frites, but demolished it before I can remember to take a photo, sadly. My cousin Rianna ordered The Famous Ambrosia Burger & it was great, flavor was on point & she said her espresso was the best she ever had! The old lady who used to won it does the desserts still & they were both amazing! Triple Berry Pie & Banana Cream Pie highly recommend! Oh, completely forgot to mention, Laurent Perrier Rosé was a huge winner! It was not sweet at all & the bartender told me so & believed him, glad I did! The color was great to see than the typical color. I don't like my champagne sweet, but always brut, dry like my personality. LL! Laura T, you were a fabulous service & love every single one of your recommendations & appreciate you! Excellent customer service skills & work ethics, nicely done! Now! The ambiance is stellar & worth the long wait for a killer table with views for days. Have patience, because it is worth it relaxing with your views.

Nestled in the hills with amazing views a MUST STOP when passing Big Sur!! The view alone is worth…read morethe visit. Amazingly cozy APPLE CIDER with fresh cinnamon and orange garnishes. I would skip the scone next time but it did pair nicely with the cider. Service was very kind and bright especially for the morning shift. Just make sure you visit on a bright sunny day as it's all outdoors and mornings can get a bit foggy.

Photos
Nepenthe
Nepenthe - Grilled Chicken Breast and Salad

Grilled Chicken Breast and Salad

Nepenthe - Drinks (the red beer was super satisfying after a hike!)

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Drinks (the red beer was super satisfying after a hike!)

The Sur House - newamerican - Updated July 2026

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