These folks are helpful. I have a bathroom to tile. I'm trying to match a traditional color but want to use some tile to make it pop. Large selection and helpful staff. Look for the red and yellow tags to give your budget a break. read more

Tracey was wonderful and very helpful to me. I knew what I wanted and I was on a tight construction and work schedule. She confirmed all the supplies were in stock and available for pick-up within a few days. read more

Very great help l was given, from George. Fully recommend coming over here for any and all projects.

I have been happy with my experience with The Tile Shop Skokie location in the past and found my recent experience to be the same great with selections of backsplash tile. Karl was a great resource and help in helping me to choose tile form store display. I benefited from his advice and good taste in style in putting items together that resulted in a great look for newly done backsplash! Everyone I met at the The Tile Shop was helpful, professional, ready to help and friendly. My order came in at the stated time and I was dropped off to the project garage. I love all the choices available and the displays are a great help in visualizing your desired look! Karl listened well and was very helpful in grouping pieces together and had great suggestions when I got stuck. I would definitely use them again and have plenty of outside parking doe customer convince. read more

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Karen helped my husband and I find tile for our bathroom gut rehab. We walked in with some idea is what we wanted and Karen spent almost 2 hours with us helping us sort through the options and figure out what was in stock and available for a quick delivery time. We are on a tight deadline for our project. When we needed more tile on a quick turnaround time, Karen tracked it down and helped us get it delivered quickly. And when we changed our mind about a design aspect that left us with too much of one kind of tile, they accepted our returns and processed our refund immediately. read more

There are not enough words to describe this place. We remodeled two bathrooms and laundry room. Hilmo helped us with all of our questions and concerns. He was so helpful and polite. Very knowledgable and great design ideas. We also had a chance to work with Ali. Another person that helped us when Hilmo wasn't available. This store is very organized, great choices of tiles. We love our bathrooms, and would highly recommend this location to anyone who is looking for great tiles, ideas and customer service. Don't look anywhere else! Thank you guys for everything! read more

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My husband and I recently went in to The Tile Shop and purchased backsplash tile for our kitchen renovation project. From the moment that we walked in, we were warmly greeted by their priceless sales associate, Karen Badawi. She carefully took the time to listen to what we were looking for, looked at the samples of the countertop that we were considering and provided her expertise in helping us narrow down to one. She also found the perfect backsplash for us and spent extra time in helping us think through the best design for the backsplash as well after reviewing our kitchen design. She didn't try to oversell us but just found the perfect tile. The whole sales process was smooth and easy. The store even delivered the tile to our house as a value-add. I give both the store, the sales associate, the selection and entire process a 10 out of 10. read more

The Tile Shop - Here is the backsplash that we selected. - Tiling Near Me - Skokie, Illinois

OK. So i was skeptical about coming here because everyone told me it was super duper expensive but while it wasn't cheap, it has A LOT to offer. First-- enough selection so you can dream big, think big. We went with a glass mosaic tile, larger slightly textured ceramic subway tiles, and ceramic flooring that will make the bathroom pop. They do have some really fancy stuff but our choices were totally reasonable given their uniqueness. Also, compared to other stores, they have a lot of unique things that we didn't see at other places. Second-- tell them your budget. Ask for your contractor's discount. They built our quote based on our contractor's pricing so it wasn't as bad. Third-- they offer free design services. We worked with Casey who is freaking awesome and super friendly. Since we came on a weeknight, it wasn't terribly busy and Casey along with her manager spent good time assisting my husband and I. They put all our stuff against this look board and made suggestions on grout coloring as well as a "pencil" to slightly separate the glass mosaic design we are doing so its framed against the subway tile. Fourth- Whatever you don't use, you can return. They build our quote with some extra to make sure we had enough but it wasn't exorbitant. I'll post before and afters once we get started with our renovations. Wish us luck! Tip- come with your room dimensions to make your quote as accurate as possible. We were fortunate that State Farm send us exactly what we needed and I just had to show it to Casey. read more

Two days ago , I bought a glass cutter tool and today I had problems getting money at the same day for only $22.00..... Not even $1000.00 or $5000.00 but $22.00.... They have this corporate policy of returning your money back by check, their own gift card and blah or credit card. The store manager tells me I was lucky getting any money back because the packaged item had been opened by me... Furthermore , he told me I could get an amount of up to $10.00 in cash back not $22.00... Wow. .. The item did not work for me because the wheel was not stiff on cutting glass.. The store manager had a different perspective.. On a side note, they sell a tile suction device for $50.00 and the same item for $7.83 at lowes... Recommendation not to buy their pricey tools with lousy return policy.... They have good tiles and nice show rooms... Their money returning policy is very slow... read more

Five stars all the way! Ali was our sales rep and he was fantastic! He helped us choose the backsplash for the kitchen and the granite for our two bathrooms. We are thrilled with the results and would absolutely recommend this place! Btw, the other staffers were great as well! read more

The Tile Shop - Shexian black tile - Tiling Near Me - Skokie, Illinois

Hilmo and his team could not be more helpful. I was impressed by their desire for us to not just find the right tile, but to make sure the installation turned out ok. When we had an issue, Hilmo bent over backwards to help us. FWIW, we have looked at tiles at the large competitor in Skokie, and always end up buying here. Better selection, very knowledgeable team, great service. Highly recommended. read more

Picked up some tile here that I ordered from another store. Everyone was super friendly, helped me pick out some grout color, and explained the types of grout and sealant needed for my particular application. From now on I'm going to this tile shop over the others I've been to in the city. read more

Used the Tile Shop for new backsplash in kitchen, so thankfully only a small job. One star review is based on big mistake and deceptive (read lying) sales personnel. 1. Get a call from my contractor saying they don't have tiles when he's there to pick them up. I call, get put on hold couple times before being told that they gave my order to another customer. Luckily that was to a different contractor they could identify and eventually they were able to get the tiles back in time for job to not be delayed. Did cost me about an hour in calls. If that would have been it, i probably would have just not used the again but also probably would have not bothered with leaving a review. 2. The sales person explicitly told us we can bring back unused tiles, incl. opened box as that was how they get their samples. Tried to return today and was told only full boxes. My issue is not with the policy, but the fact that they lied about it. That kind of distrustful behavior makes the place just not worth dealing with when there are enough alternatives out there. read more

We just returned from the Tile Shop after being assisted by Brian Z and all I have to say is WOW. I have been a retail manager for 20 years so I worked alongside my fair share of amazing sales professionals, and Brian was really the epitome of top talent. Not only was he extremely affable and polite, but his product knowledge and business savvy really put him in another arena altogether. I am assuming he will run his own company one day! Brian takes a great level of pride in his job and we look forward to working with him on future projects. The Tile Shop is lucky to have you! read more

I just finished bathroom remodeling project at my home. I got all the tiles (floor, wall tiles for the shower and wall tiles around the bathtub) from this store. I can't say enough good things about the staff at the store and especially the store manager Hilmo (not sure if this is the correct spelling). They went above and beyond to help me. While the project itself was very stressful overall, the employees at The Tile Shop made it much more bearable. Every interaction with them was a pleasure! At the end I was a very satisfied customer and would definitely recommend them without any reservations. read more

Wow! We just had the best experience here. My husband and I went in this evening at 6:30 to purchase tile for a project starting tomorrow. Sharrie was a god-send. She went out of her way to help us choose the tile (without being pushy), give advice on how to tile certain tricky areas, determine square footage, and was so resourceful to get the tile in our hands so our project could start on time. I will definitely be returning for our future projects! Thank you, Sharrie!! read more

Sharrie Mueller is the most helpful and really knows her stuff she's highly experienced and made picking out my tile easy! I would highly recommend her! read more

Unfortunately, I have to write this review and want to give this store NO STAR AT ALL. This is my first time that I had to write my first worst review on YELP for the sales in this store because they give me so " BAD " customer service. First, I enter to the store, the sale lady give me the upper weird look like what am I doing here. Like I'm not kind of class people can buy stuffs in their store. She isn't ask or greet to me as a customer. Anyway I give a " hi " to her. Then I just walk in the store and take a tour to find the tiles that I'm looking for. I did check it online already but I just want to see the tiles in myself before I purchase it. So I just walk around to the whole store to look for it but no body say or help me even they saw me walking around. especially that lady, she faced to face across the hall with me. Just follow and keep eyes on me but doesn't want to do the sale to me. She made me piss off so I walk out. For this store, it made me feel racist and judgment. I never feel like so uncomfortable this ever to go in the store in my life and this store is the worst store " LOCATION " I had ever been. read more

Ask for Ali! After visiting Floor and Decor 5 times, still struggled on a bathroom design and style. I decided to check out this location for more options and in hopes of making some decisions. I highly recommend Ali for assistance. He was phenomenal in answering all my questions and even offers some ideas I didn't not even considered. He gave me confident in my decisions and was very patience with me whom has little knowledge on renovations and constructions. Thanks a millions, Ali! read more

Wonderful customer serve with Marcus. Nice selection and helpful service.

I am building a house and had zero experience with tiles. My builder/developer suggested that I visit the "best in the tile business" -- Faruk at the Tile Shop. Faruk is an ultimate professional. He is incredibly knowledgable with tiles (and the process), has an outstanding design sense, knows how to delight customers, and has the patience of a saint. I worked with Faruk to select tiles for 5 bathrooms, 1 kitchen, 1 basement and a fireplace. He was a great partner --- guiding me through every step. He even came to the new house to "test" our selections. His customer service skills are amazing - he values all his customers and takes into account their needs, budgets, and design style. He's also a great communicator -- not only giving advice but he listens a lot to understand the customer needs and what's important to them. My tiles look beautiful -- So much so that the builder wants to use the tile selections in his future houses. If you are looking for a tile expert -- you MUST contact FARUK! The Tile Shop is lucky to have him and I was luckier to work with him! read more

The salesman was helpful, selection good and prices ok. When I went to return the unused tiles, they would not take back the unopened boxes because it had been more than three months from the time of purchase. read more

Wonderful customer service at The Tile Shop. My husband and I went in to buy tiles for our bathrooms. They have so many bathroom displays which makes it so easy to pick what you like. Faruk, who was very helpful and knowledgeable, helped us pick out tiles for two bathrooms that we absolutely love. Marcus, the store manager, helped us at check out. The tiles we loved were a bit over our budget, but Marcus worked with us and helped us get exactly what we wanted and we were able to stay within our budget. We ended up going back and bought tiles for our kitchen and basement as well! Again, we had another wonderful experience. Faruk and Marcus helped us again by picking out beautiful tiles that were within our budget. We would definitely shop at The Tile Shop again, and we highly recommend this place to anyone in search of new tiles. You won't regret it! read more

I'm beginning my second project with tile from the Tile Shop. While they are not as large as the warehouse tile stores, everything they have is exceptional. The best part is the excellent and personal service from their staff. (In my case I was lucky to work with Casey.) I was presented with many options that would work in my job and it was obvious that Casey really listened to me. I highly recommend The Tile Shop for the quality of their products and their excellent customer service. read more

Quite possibly the best shopping experience I've ever had- and I'm not just talking tile. Casey was amazing. Spent the time to go over choices, place an order, arrange delivery... and was so kind! Even texted me pictures of the tiles we selected since my phone had died. This is an AWESOME store. read more

Not a single person working said hello or offered to help. There were about 8 people working several of whom made direct eye contact and not a word. If this is how it is shopping I can't imagine if we needed something fixed. We will not be purchasing anything from here. We walked the entire space up and down every aisle. Nope. Not going back. read more

Hilmo made our visit amazingly easy. He was great at helping us pull together a few different options for our full bath renovation and get us set with all supplies once we decided. Thanks!! read more

Love working with Mario. He is so knowledgeable about home design. He was very attentive and very customer service oriented.

We have purchased tile from this location for 4 projects; 3 DIY and 1 by a professional contractor. They are always extremely helpful and knowledgeable, and while maybe a bit more costly than the big box stores, we don't need to worry about stock orders. Their products are high quality. Just returned a lot of tile to a big box, because they didn't have the bull nose pieces we needed, and didn't know when those pieces would be available. Just had a bathroom professionally remodeled, and The Tile Shop was of more help than our contractor. The store manager, Marcus, gets a big thumbs up. read more

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Ellen Duffy at the Touhy store went above and beyond to help us make our selections for our home. We have 3 toddlers and she was extremely friendly and accommodating as our kids wanted to play in the store. In fact, the store manager - Jackie, went out of her way to entertain the kids while we were making selections! I cannot thank them enough for being so patient and helpful. Ellen was outstanding in her guidance & expertise. She made herself available after our visit for continued guidance, until we were ready to complete our purchase. We ultimately had to get a quick turn-around on the tiles, and Ellen made sure this happened as well. Awesome customer experience all around! read more

We had searched all the big box stores for the perfect bathroom tile and were just at the point of settling for one of the common patterns you see everywhere, when a friend recommended we try the Tile Shop on Touhy. As we walked through the doors and saw the beautiful tile and showrooms, it seemed the clouds parted and angels began to sing. There were so many attractive tile options and gorgeously staged rooms that we had a new problem: how to narrow our choice to just one design pattern. But once we saw the bathroom with unique green marble tile, we knew we'd found The One. We can't say enough good things about Karl Hahn, our salesman, and Hilmo, the manager, who were both extremely accommodating to us. We also give both high marks for outstanding customer service. The happy ending to this story is that our bathroom turned out so perfect that it may take a couple of years before we can finally stop admiring it. read more

I am absolutely thrilled!!!! My basement bathroom is all finished with our tiles and painted and I must admit I could not have done it without Denise. She was so helpful and so patient as I changed my mind various times over three days. I finally was able to pick what I wanted and she did a beautiful job guiding me along and helping me every step of the way. I still owe her lunch! Thank you so much for all your help and our gorgeous bathroom!!! We love it! read more

Such caring service, and they know their stuff. Greeted by Erin who showed me around at length, consulted with a colleague to answer a question, and exchanged contact information. Seemed like a newbie, but absolutely helpful. About to leave but while looking carefully at a display, I was approached by Sherrie Mueller who is an absolute genius. My little question was bigger than I knew and as we passed Erin helping someone else, I said I felt disloyal to my 1st salesperson. They both laughed and Sherrie said, "All that matters is that the customer is happy. We've actually just traded customers." She then went on to check inventory around the nation and in transit from abroad, advised me on quantities, lugged pieces from the back, and stayed half an hour after closing to finish what became a significant order. She advised me in detail about options for installation--sage advice from lots of experience as a DIY and as a tile/stone expert. When I stopped by the next day on a minor point, she was again gracious, treating me as if I were her only customer when clearly the place was hopping. Makes me want to tile my whole house just to get such rare service. read more

I had an amazing experience at the tile shop with Ellen! She worked with my husband and I for about an hour as we chose our tile and backsplash for our kitchen. Very professional and knowledgeable! The price was also unbeatable. We shopped around at many different places and had some bad experiences but we were very happy with Ellen! Thank you Ellen and the tile shop! We will definitely be back for our future tile needs ! read more

We went to the tile shop on touhy looking for tile for an upcoming bathroom remodel. We weren't sure what design or color we were going with. Sharrie Mueller approached us and changed all that. After asking us a few basic questions, Sharrie took over. Within an hour, we had our floor and wall tiles, grout and sealant all picked out and ordered. Sharrie is a true professional and an even better design consultant. read more

Awesome selection of tiles! The tiles are excellent quality. Probably the best tile store I've ever been to. We were on our journey of picking the perfect tiles for the bathroom we're remodeling. Out of all the places we've been to, The Tile Shop was my favorite! They just have so much to choose from. So many styles, so many colors, and they have bathroom & kitchen displays to help get a visual of how it will come out. Ask for Sharrie. She knows what she's talking about! Sharrie was very helpful and even taught us how to put in the floor tile which came out beautifully. Will be back in the future! read more

Boy, where do I begin? Service? Excellent! Selection? Excellent! Quality? Excellent! My wife and I went to every tile store in town (from Aurora to Indiana). Once we stopped at our local The Tile Shop, we never went anywhere else. Marcus, the store manager, was outstanding! He truly went above and beyond with each returning purchase we made. No matter what our future holds, if it's tile related, we will be seeing Marcus again! read more