WOW , My mom & I had a great experience at this watch repair shop. my moms Cartier watch had…read morefailed. we called Cartier and were told the watch was to old for them to repair as parts would be hard to locate. we took the watch to 5 Star watch repair in the Mira loma center Reno. After there watchmaker inspected the watch we were quoted a fair price and elected to leave it for repair. We were told up front that sourcing parts can take quite some time on vintage high end watches , but to our amazement the repairs were completed in just 3 weeks after drop off , running & looking like a new watch !!!!! Thank you 5 Star for the great service !!! would highly recommend them to all !!!

I brought my Rolex GMT ll in to 5 Star Watch and Jewelry, not running…read more After a 3 and a half week wait, I was able to pick up my watch in the same condition (if not better) than when I bought it, and was charged much less than Rolex quoted me for the same issue. Nearly half the price! Professional polish included. The watch maker there is top notch, very knowledgeable, up front and honest. I would recommend 5 star for any repair big or small!

My wedding ring was loose and I needed a jeweler to tighten up my diamond. The original place I got…read moremy ring was on a cruise ship jewelry store that is located in New York so it wasn't ideal to send it to them. I didn't realize there was this store here that is fairly close to my house which is nice. I stopped in and they only charged me $40 I think or $45 to tighten the ring. They were very nice. Unfortunately the ring got loose again, but they tightened it again without any charge which was very nice of them. When they were tightening my ring I was walking around and looking at the other items they had and they looked very nice. A variety of different jewels and stones available. I noticed some black onyx and Tahitian pearls which are my other two favorite stones other than diamonds. I should've asked if they have lab grown diamonds, but I didn't think to ask. The gentlemen was asking what kind of stone my ring was in the center because he's never seen such a color for a diamond and I told him it was a fancy blue diamond. He said that he's never seen that color before. Definitely recommend them for jewelry and other services they provide.

The owner, Mr. B of the initials above, was kind and communicative when it came to a repair of a…read morebeloved piece of jewelry from the south western American silver style. The repair work was reasonably priced and perfectly done. The display cases are tastefully a raid and full of absolutely astounding pieces in many different pricing ranges I would be delighted to spend more money there in the future The staff was very kind to myself and my daughters when we went to pick it up overall an absolutely wonderful experience.

All went Well...For once the Plumbing experience was admirable & all because of Giovanni.Fantastic…read moreJob

Buy local. Buying…read morejewelry for a special person. She showed me exactly what she wanted on a e-commerce site. After a discussion, it was confirmed that was the style and type she wanted, but it didn't have to be from that site. Enter Michael's. I showed them the site, the desired jewelry item, and there staff was able to match it. No, the price was not the same. There was a 23% increase after taxes and all. I'm ok with this. I have a local business, who sized her hand, made the adjustments to the item, and I have a warranty, and a place to have the jewelry item maintained. Top notch customer service also. Good clear communication, and when one rep was out, their internal communication allowed another one to pick right up and get the order going. Extremely pleased so far.

You feel at home the minute you walk in there. Not an expensive flashy surrounding but a at home…read morehusband and wife team thats behind the counter fixing jewelry and at the same time giving their full friendly attention to whoever walks in the door. I enjoyed just standing there watching and listening to their conversations. Caring, honest, often humorous and knowledgeable. I heard them even tell someone that they could fix it, but they would have to charge more because it needed a heating gun which they didn't have. Otherwise they could fix it but if they took it to ___ who has one, they could repair it cheaper. Who does that nowadays? They are the cutest couple ever, at ease, little funny bickering back and forth like long married couples do. What was amazing is what my daughters cross pendant looked like when I picked it up. Unbelievably beautiful and strong. The cost? Let's put it this way, i have never argued with an establishment that the cost was way to low and tried to pay more but no deal. I walked out a different person than when I first went in. It reminded me that there still is really good people out there and smiled for the rest of the day. Thank you so much and God Bless. Ill be seeing you again!5

**Updated** This review is for Carson Tahoe Jewelers, registered under Business License No…read more BL-008801-2024, located at 675 Fairview Dr. #230, Carson City, NV 89701. Due to the business's failure to complete the agreed-upon services and return my property, I have filed a Code Enforcement complaint with the Carson City Community Development Department against the licensed business. On May 29, 2026, I entrusted my ring to the business for a limited, agreed-upon modification and provided reference photos of the requested design. The agreed-upon work was limited to: * Removing the center diamond. * Setting the center diamond into a plain solid white gold band. * Soldering the original ring together so the remaining side diamonds formed a continuous band, with no other modifications. The estimated completion time was two weeks. After repeated delays, missed deadlines, and lack of communication, I requested that Mrs. Kynett stop the work and return my ring in its original condition. On July 9, 2026, Mrs. Kynett agreed, assured me the ring had been restored to its original condition, and repeatedly promised to return my property. Despite these assurances, the ring was never returned, and the promised return date continued to be pushed back week after week. Finally, on July 26, 2026, Mrs. Kynett scheduled a meeting to return my ring but failed to appear. She later stated she would personally deliver it to me that evening but failed to do so. As of the date of this review, despite numerous requests and repeated assurances, my property has still not been returned. I am documenting and sharing these events so that other consumers can make informed decisions before entrusting this business with their personal property. ** I have 2 police reports filed against them and on July 28th, My property was partially returned in damaged condition, not all diamonds that the ring once held were given back and what was once a ring they turned into scraps of metal balls. Completely disregarding what they've done, I was told that I was trespassed and asked to leave and to take them to court. (Under Carson City Sheriff's Deputy supervision)

The store fixtures were new and clean and I got the feeling that I was one of the first 10…read morecustomers to ever come through their door. They were immediately super helpful and looked at the older Timex wristwatch that I wanted to rejuvenate and give to my daughter so that she could have a simple watch at school that did not run a foul of the no smart phones no smart watches rule that is in place at Washoe County School District They took it in and gave me a repair receipt and said it would be ready within a few hours and it was whisked away to the back of the store. They were good to their word and within three hours they had left a voicemail for me saying that it was all ready to go. They were kind enough to make it completely functional again and they also took a few minutes to make sure that it was set to the correct time. I would happily come back here if I had another time piece that needed maintenance or repair.

Took my watch in for band repair. Did it very fast. Good…read morejob thank you A+++++++++!++++!!!

I had a disappointing experience with the manager SAM ALALEM at this pawn shop. I asked a simple…read morequestion about the military discount and whether it also applies to military family members. Instead of calmly explaining the policy, the manager became rude and visibly upset because he couldn't clearly explain how the discount works. The interaction was uncomfortable, and even the employees seemed embarrassed--they were looking at each other because of the manager's behavior. I wasn't trying to argue; I just wanted clarification on the store's military discount policy. I believe customers deserve to be treated with respect, especially when asking honest questions. A professional and courteous explanation would have gone a long way. I hope management works on improving customer service and communication.

Run don't walk away from this place. They are rude and insensitive. My son passed away and his…read morebrother went t pick up his guns. Come back in 30 days because we have to do a background check. Went back to pick up the guns and was told you can pick them up but you have to leave them for 5 days for a background check. Then the price was $100 more. Woman was beyond rude and still don't have guns!!!!!!!!!!

So I've never been in this position before, but when your bills are $13k a month, it's highly…read morepossible. I needed to come up with $6k by next Monday, so I turned to the Palace for a loan against some pretty posh, expensive belongings. We were greeted and helped by Brooke Watson.. She answered every question, gave advice, and addressed our situation with the utmost of understanding. As the entire process unfolded, she explained exactly what was going on at every turn. It took me quite a few months to be able to get my bracelet back from Palace. But along the way Brooke was always available to answer questions. This place really came in clutch when I was in need, and they even loaned me what I actually needed, compared to what they originally offered. I don't plan on, and I hope I'm not in the situation I was when I came in here last year, but I definitely know that they will take care of me. I'm actually going to be stopping in randomly to shop for other jewelry pieces of possibly firearms they have for sale. This place will take great care of you. Every person I interacted with whether personally or over the phone were absolutely excellent!

I took my antique wedding set to palace to be repaired. I also had a silver chain that needed a…read moreclasp. The repair was done quickly. I picked them up today. The rings look amazing! So does the chain. Nice and clean and shiny. The ring repair was expensive, 500.00, just to repair where they had been cut off the previous owner. But palace does good work. So im very happy with palace today.

I had high hopes for this place, but unfortunately my experience was disappointing. Less than a…read moremonth after having my necklace repaired to reinsert a pearl, it broke again. Because of this, I almost lost the pear, which was a gift from my husband. Thankfully, my son happened to find it at home, otherwise it would have been gone for good.

I dropped my wedding ring off on December 3rd, 2025. Told them I wasn't in a huge hurry and didn't…read moreneed it before Xmas. Called/emailed a couple of times to get an update (after the holidays) with no resolution on when the ring would be done. Communication was poor and it shouldn't take over 2 1/2 months to get some kind of rendering. I am pretty sure we would be well into March (4 months into it) before I would have heard anything. Due to their lack of communication, slow response time and lack of any kind of rendering, I would never take my jewelry there (repair, etc) nor purchase anything there.

Quality/Quantity - Thank you for having a watch repair shop in Macy's. I understand you are an…read moreindependent business and not part of Macy's. My wife needed a new battery for her watch - $40?!?! After getting the quote, I offered to just buy my wife a new watch! Or maybe I can swap out the battery myself? I used to do that when I was much younger, but I guess have gotten lazier (and blinder) in my older age. I will update this review if I can swatch out the battery myself. Either way, I will buy her a new watch. Ambiance - Small shop inside the women's Macy's; there is a Men's Macy's in this mall also. Oh, and a Macy's furniture location across the street. Open 7 days a week. Plenty of mall parking. Service - 5 Stars, she was very professional and honest. But these prices are just too rich for me/us. Price - Expensive. Daily promotions and sales; see my pictures. Owner Comment - Congrats on your success since 2018...?

Although the reviews are (mostly) horrible, they are all from like years ago- do people not use the…read moreYelp anymore? But anyway- needed my diver wartch metal band resized to fit better and the young man named Amstel helped me out- said he had a couple others to do but he'd bang 'em out of the way and do mine- told me to come back in like 30 minutes. Back 30 minutes later and my new lil' darling was all ready to rock. Stoked! And the price was only $20, which is what I expected anyway, (honestly, I would've paid whatever- I really wanted it done). Being a Sunday, lotta other places were closed and I was sick of driving around or whatever. So yeah- for a basic fix, Amstel did a great job! Thanks, ma

I dropped in to find out if an old clock could be repaired. Turns out it worked fine, I just…read moredidn't know how to wind it! Tom was very knowledgeable and told me some clock history. Great experience.

very personable and does excellent work. The clock fell and the doir needed repair. the works…read moreneeded cleaning and the springs needed checking. He fixed the clock my grandfather passed to me and it looks and works great now. well worth the fee.