Awful service by the lady with short hair and Tom Ford glasses (she never introduced herself) the…read moregirl that greeted us was super nice. The whole you can refill your bottle is a sales gimmick, two locations have the same perfume refill machine "broken" this forces you to buy a new bottle. If you want more sales than don't offer the refill your bottle option

I've always walked past Louis Vuitton when checking out Rodeo Drive on day trips or extended…read morevacations to the area. It's one of the largest locations in the area and this time they had some decor/displays themed to the recent reissue of the Murakami collection from the early 00s. You can either make an appointment if you have a designated associate at the store or do a walk-in. The latter you'll need to get into a line and check in with an associate before entering. They then assign you someone to work with during your shopping period. The gentleman I was assigned to showed me all of the stock they had remaining for the Murakami collection, which was mostly accessories and a limited amount of apparel. I did try the swimwear on and liked the one piece more than the two piece swim. I had to pass though, due to them not having my size available in store. The associate kindly suggested I try ordering it online as I could try it and return all online orders. (In store sales are final or can be exchanged only.) In terms of parking, I like picking one of the public lots like the one by Crate and Barrel and walking.

Daniel at the Louis Vuitton 2nd level was very knowledgeable and resourceful of the heel products…read morethat were on display. Positive attitude, feedback, and explaining the value of the shoes. I would personally recommend Daniel to have a raise. Thank you Daniel! -store customer , Destiny

Reformation Review:…read more I had a great experience with Ali (my apologies if spelled incorrectly) from Reformation. I was looking for a graduation dress, and she was so friendly, kind, and fun from the get-go. She went above & beyond to make sure I could find the dress I wanted and that there was a fitting room since it was a busy day. She asked others to help me too, and was very professoinal. She made me feel very confident and comfortable, and also made the shopping/trying-on process very fun! I appreciate her help so much and I'm glad I got to meet her at this Reformation location. All the other employees/staff from other Reformation locations need her positive & friendly attitude, humility, and hospitality.

Feels like hiring people who are at least courteous is a pretty low bar? Seems especially important…read morein a "luxury" setting.

In an age where the colorfastness of products should never need to be questioned for fairly pricy…read moreand ostensibly quality products, I recently washed a John Elliott burgundy sweatshirt that was gifted to me by a relative last Christmas. A white t-shirt happened to fall into the load, and when I pulled it from the dryer I was stunned to see--holding it up against another identical white t-shirt--that it had become a dingy shade of pink. While lights and darks don't get washed together as a rule, this now made me wonder how much the coloring of the JE sweatshirt had bled into other dark garments I had washed with it in the past and subtley changed their color, too. I think I'll give JE products a miss altogether in the future.

Terrible customer service. Dominique the store manager was exceptionally rude and not helpful…read morewhatsoever. Will not be returning nor will be buying from Bottega. Disappointed and frustrated with how hard it was to shop with them.

Store is beautiful inside. I love the leather furniture as well. The staff is very friendly and…read morehelpful especially Andrew. Wide selection of bags and shoes in a great range of colors.

No returns on shoes because of Covid? Unacceptable…read more Then when I email customer service it took almost a month to get a response so then it was too late to dispute with my card as the shipping time had already taken soooo long as it was.. Never support this place, go spend your money places that actually respect clients money & attempt to make things right. After saying there was nothing they could do they stopped slreaponding to my emails, this is mularkey

Great clothing, cool vibe....BUT unfortunately Tony, horribly aggressive and a bit condesending…read morewhen coming to solve "customer service" issue. Ordered a 300.00 sweatshirt, waited for delivery....never shows up and blames UPS/myself for issue and has a very uncomfortable conversation with me over the phone....sorry, Bro that it was 5 minutes before you leave on a Friday, but GUEST service is key in todays' economy and guarantee no further business from me or my pals....sorry to the owner that allows his/her reputation to be tarnished. Good luck! Not my vibe....

Wonderful experience today while shopping. The customer service was phenomenal and the employees…read morewere so attentive.

It pains me to write this as I love this brand. Come to the rodeo drive store if you'd like to be…read moreclosely followed around the store by someone. Felt very uncomfortable and stalked.

Since 1969, Maxfield is the OG cutting edge fashion and design concept store in West Hollywood. The…read morestore was started by Tommy Perse and this iconic location on Melrose Ave. opened in 1985. The store's striking brutalist concrete architecture is the perfect stage for the latest fashions and curated vintage pieces showcased inside. I've always been so impressed by the service at this Maxfield location. You are greeted at the door and the sales people do eye you up and down to see what you're wearing and your personal style but they are courteous and trying to help you find what you're looking for or what brands you like. Luis Rodriguez helped me and my friend this last visit and he is simply outstanding. Such a great eye for detail and so knowledgeable and passionate about Maxfield and everything they have in the store. Really helpful, and he made my friend's visit to the store special and he loved his purchases. This store has always been extremely cool and cutting edge and brought the work of so many new designers to LA. The avant garde design tradition has continued with their installation of a Jean Prouvé 1957 pre-fabricated "Structure Nomade" which was brought from France and reconstructed next to the store at 8825 Melrose, with a 100 year old olive tree planted next to it. They showcase stunning fashion and art installations inside its glass walls. Maxfield also has a dramatically designed Chrome Hearts store (by appointment only) next door on Robertson. You can inquire about it in this store. Maxfield is like a modern art museum with the statues outside, the stark angular concrete walls, the single large display window facing Melrose, the beautiful and dramatic lighting at night and the way everything is exhibited inside. It's definitely a must see in Los Angeles and there's nothing else like it. Items can be very expensive but they also have a fabulous sale at the end of each season that shouldn't be missed.

I don't usually write any reviews after purchasing an item. However, Maxfield indeed deserves the…read morehighest appreciation for their service on delivery and customer service. When I picked my delivery up and opened it (I ordered it for the delivery to Montréal), I was mesmerized by the packaging. It was evident that the team has done it with care and high-level quality! As regards to the customer service, it was just perfect!! The store employees are ready to help!!! My selection was a Dries Van Noten leather jacket. This luxury item is not only great online, it is memorable in terms of its design and care given by those who packaged it!!! I'd like to thank Melissa (the employee) and the one I talked to over the phone who definitely care to provide the best service possible! Dries Van Noten is of one those luxury brands which deserve the top tier service! Maxfield LA definitely did it!!!! Thank you so much/Merci beaucoup!!!

Love Celine. It's classy with friendly salespeople. We were able to try ok what I had my eye on,…read moreand I would love to come back for another visit soon. The quality is classic amdnd timeless. Their location is great too, easy to visit!

I came here to pick up an item I ordered online. Since the area is busy as it is parking was a…read morelittle hectic. Since I came for a pick up there is a loading zone right outside the store which made it very convenient for me. As I walked in the store I browsed a little bit, but I didn't feel welcomed at all by the SAs. Since it was my firsts time in a Celine boutique I was excited to check out, but it felt like I was just there. The most acknowledgement I got was from the doorman. When I did speak to an SA about my order he was fine.