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    The Umauma Experience

    4.7 (802 reviews)
    Closed 8:00 am - 5:00 pm

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    Dani S.

    I gave The Umauma Experience a 3-star review. The ziplining itself was really fun, but the lines felt a bit short, each line took only about 20 seconds, so I really wish they were longer. We also did the swim portion, but it was just whatever. You basically just get to paddle around in a small pool formed by a small waterfall, which didn't feel like anything special. What really dragged down the experience was their scheduling and communication. They require you to show up 45 minutes before your booked tour time because they actually leave 15 minutes prior to that time. The problem was they didn't inform us of this requirement until just 1.5 hours before our tour started, while we were already driving all the way over from Kona! They should just set the official booking start time to 45 minutes earlier instead of setting a time and then springing the early arrival requirement on you at the absolute last minute. It's a decent activity if you're nearby, but for the drive from Kona and the short ziplines, it was a pretty middle-of-the-road experience.

    Ian F.

    Thank you for hosting us yesterday for the zip and dip experience. Our family really enjoyed the zip lining and we felt that the staff were caring and attentive and made for a fun experience. The property itself is magical. The dip experience was not so great. We felt that the white bread turkey sandwich and food offerings were really Spartan and not luxurious enough for the price paid. Our teenage guide for that activity was really grumpy, not engaging at all, didn't even introduce himself by name, was unprepared without any water at the activity, and only two of the standup paddle boards were functional for a group of six people. Really disappointing overall. Thank you for receiving my honest feedback.

    Gold dust day gecko
    Kay M.

    My husband and I did the Zip and Dip tour. Everyone there was so kind from checking in to the zip line and dip tour with our zip line guides Skip and Gary and Matoa or Makoa (unsure of how to spell his name) they were all fun to be around and made me feel safe and I'm honestly really scared of heights but they made sure we were having a good time amazing guides, we had Harrison for the dip tour at the waterfall he was amazing as well and showed us music and talked to us about some history of the waterfall and interesting facts, he takes great photos! Harrison even gave us a good recommendation to find malasadas (they were so good!). Everything was so fun and all the guides were so helpful and nice! I definitely recommend going here! Make sure to bring cash to tip your guides they definitely deserve it! It is pricey but worth the memorable experience!!

    Tiffany M.

    My husband and I booked the Umauma Falls ATV experience while visiting the Hilo side, and it ended up being his favorite part of the entire trip. From the start, the experience feels a little more special than your typical ATV tour because you're riding through private farmland rather than a crowded trail system. You follow your guide across wide open pastures where you pass horses, cows, and even pigs, which adds such a fun, local feel to the ride. The terrain changes throughout, moving from grassy stretches to rocky sections and muddy patches, so it never feels repetitive or boring. One thing we really appreciated was that the guide adjusted the pace to match the group. If you want to take it slow and steady, you can. If you're feeling more adventurous, they'll pick up the speed. It made the experience feel personalized rather than rigid. Toward the end, there's a short hike down to a beautiful waterfall area that feels tucked away and peaceful. Unfortunately, we had a lot of rain during our visit, so the falls were running strong and it wasn't safe to swim. While that was a bit of a bummer, it was still impressive to see the power of the water and didn't take away from the overall experience. If you're looking for something active and scenic on the Hilo side, this is absolutely worth adding to your itinerary. It's a great mix of adventure, views, and a little glimpse into local farmland life, and clearly a highlight of our trip.

    Second to last line.

    HONESTLY save your money!! The experience was nice and it all felt very safe, although if you aren't scared of heights or anything it's not worth the money.. at all. the pictures online and brochures left at our airbnb made it look wayyy cooler and the "waterfalls" are like teeny tiny! For about $200 you could do any other excursion. i'm sad i chose this instead of doing something else on one of my last days on the big island.

    Cross a 200-foot suspension bridge

    Amazing experience! It rained on us most of the time, but they provided ponchos to all the guests and it didn't stop us from having fun! Beautiful scenery and kind staff

    Lizeth S.

    This has bed. Our third time back in 3 years and our guides Kiana and Saire were great! Every single time has been different experience with the same outcome, pure excitement! Highly recommend!

    Catching a waterfall.

    My family had a wonderful day split between ATV riding and Zip Lining. The guides were super helpful and took the time to make sure we were enjoying all the activities.

    Angel A.

    We had a great time. This was the best zip lining we've ever done & we have gone all over the world. The scenery is great. The lines are so fun. Going over the waterfalls was pure magic. The staff is professional yet friendly. You feel safe & secure. The suspension bridge was an added bonus. My only request would be to have smaller groups. We were in a group of almost 20. Having guys stationed at every line would make it a lot smoother rather than going in The group of 20 at a time. Otherwise it was beyond what we expected. The property has so much to offer & we were pleasantly surprised to get to explore so much. Thanks for a memorable experience.

    Waterfalls

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    1 year ago

    Yes 100% We did AtV and Zip lining and the Employees were amazing so nice and respectful 10 stars

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    John M.

    Mahalo, for joining us, John, and the 5-star review! :-)

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    2 years ago

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    Mahalo for your support and the 5-star review, Alfred!

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    1 year ago

    Loved it overall however all lines are same scenery food was good too and dole whip too

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    2 years ago

    Everything was amazing! We did the ATV ride and it was awesome! The staff were super nice and polite! For sure a must!

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    John M.

    Mahalo for joining us and the 5-star review!

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    4 years ago

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    John M.

    Mahalo for your feedback and advice, Dee!

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    Mahalo for joining us, Lois! We appreciate the 5-star review. :-)

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    John M.

    Aloha, Laura! Mahalo for your continued support and the 5-star review.

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    And thank you for taking the time to share your experience!

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    Page 3 of 21

    Ask the Community - The Umauma Experience

    Are there lockers to store our personal belongings? Or is a Fanny pack recommended?

    You just leave your stuff in your car, lock it and you leave your key in a basket with them. You could bring a fanny pack. There is a snack and water break halfway with bathrooms. They give you a poncho in case of rain. It was a lot of fun!

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    Review Highlights - The Umauma Experience

    This was the first time our family did zip lining and we would do it again with these people in a heartbeat.

    Mentioned in 75 reviews

    Read more highlights

    Hawaii Zipline & Hiking Tours - We can't wait to take your group on a Hawaii zipline tour!

    Hawaii Zipline & Hiking Tours

    4.9(532 reviews)
    2.9 mi

    Big Island Zipline Tour was a fantastic experience! Easy booking, pre-waiver review and signing,…read moreand day of guidance from Ryley, Josh, Rose, and the front desk staff. Upon arrival, there is safe parking monitored by cameras. Check-in consisted of confirming your reservation, pre-signed waiver, and weighing in. Inside you have the option to purchase any last minute bug spray (which I did due to the tendency of being eaten by bugs & the natural spray they sold worked great!), sunblock, t-shirts, and snacks. There are also some maps, local recommendations, and a sign in book to look at while waiting for your tour. They have complementary water, fanny packs to use while zip lining, and clean restrooms. After checking in, you will wait until the guides support you with putting on your helmet and other gear. They will check to make sure your gear is secured and comfortable. There will be a brief safety briefing and then you take a quick van ride as a group to where the 7-line course beings. Rose is the van driver- she did a great job maneuvering the van, keeping us safe, and supporting us on the course! Along the way, the guides, Josh and Ryley, shared about the various plans and spaces we were viewing, which was a nice to learn about! Appreciated Ryley's humor!! The course was awesome! Speaking from someone who did ziplining over 15 years ago in Puerto Rico and now in my mid-30 a little nervous about doing it since I flaked jumping out of a plane to skydive in Oahu, I was nervous how I would do. Well, I did it, and it felt great! All seven of the lines were great- safe, sturdy, and enjoyable. The communication between the guides, including Rose, at times, was spot on to ensure safety. The lines were checked, were informed of what to do before we went and how to land/arrive on the platform. It was all very well planned and set up. Each platform also had a little history of a Hawaiian word which the guide shared some of the history with us about! It was a great tour- friendly and knowledgeable team of guides and driver, good group of tourist, and beautiful course. My favorite lines were 6 and 7 (haha), and yes, I would do it again, and utilize this company for other excursion because of their organization, adherence to safety, and aloha spirit.

    We had a great experience doing a ziplining tour here. Group sizes weren't too large and the…read moreinstructors were super friendly and helpful. You get to zipline over and view so many waterfalls, as shown in the pictures. Would definitely recommend if visiting Hilo!

    Photos
    Hawaii Zipline & Hiking Tours - Hawaii Zipline Tours

    Hawaii Zipline Tours

    Hawaii Zipline & Hiking Tours - Our guides are here for you every step of the way.

    Our guides are here for you every step of the way.

    Hawaii Zipline & Hiking Tours - Our adventure is great for all ages.

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    Our adventure is great for all ages.

    KapohoKine Adventures - The painted church

    KapohoKine Adventures

    4.8(691 reviews)
    13.1 mi

    Paul was our tour guide and he was phenomenal! the amount of information he gave us was…read moreunbelievable, he was the reason this trip was so amazing. we learned and saw so much. I'll never forget this trip to Akaka and Rainbow falls today with Paul. thank you so much

    What an amazing experience. We booked a tour to see the lava fields and enjoy a snorkeling…read moreadventure and it was a full day of adventure. Keep in mind there is no snorkeling on this excursion and the area around the Hilton is not safe or appropriate for snorkeling. I am writing the review solely on the lava field excursion part. My wife was very dissapointed that there was no snorkeling as we purchased new snorkeling equipment. Roxy was our tour guide and was probably the most knowledgeable and professional tour guide we have ever had the pleasure of experiencing. Roxy was knowledgeable in the history of volcanoes on Hilo and elsewhere, horticulture, bird species, animals, Hawaiian culture, tourist attractions, history of the Hawaiian Islands, tribes and Capt. Cook, beaches, teachings, burial practices and so much more. Roxy told stories of the early days in Hawaii and how it evolved. Also as a noted her driving and safety practices were impeccable. If you are planning to come to Hilo you must make it a point to reach out to Roxy. We spent approximately 8 hours on the tour and it was so enriching although the lack of snorkeling was a dissapointment . Highly recommended Mahalo

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    KapohoKine Adventures
    KapohoKine Adventures
    KapohoKine Adventures - Lava tube

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    Lava tube

    Jungle Zipline Maui - May 1-7th 2019.Mahalo for your visit

    Jungle Zipline Maui

    4.9(693 reviews)
    98.8 mi

    Alec & Kaan were the best part of our adventure!! It was like they were part of our group, learned…read moreour names right away, personable, funny as hell and catered to everyone's experience. Patient with the ones who were scared and showed a lot of confidence in their abilities. Shared a ton of knowledge about the plants and wildlife in the area and the jokes kept rollin! My kids were so comfortable with them... and so was I! I would give this place 10 stars if I could! We had such a great time, all the lines give a different experience (height, length, view, speed etc). You will certainly get your steps in! You'll see amazing views and gain more confident with each line... I was the most scared and Alec & Kaan gently suggested some ways I could make it more exciting and comfortable and they were right! Literally a core memory for me and my kids. Thanks Alec & Kaan!

    Our family had a wonderful experience with Jungle Zipline. David and Krista were our guides for the…read more8-Line course and they were fantastic!!! They were in constant communication with each other and safety was definitely their priority while making it fun and exciting for our group. Don't hesitate to use this company for your Maui experience. It will be unforgettable! Mahalo Jungle Zipline for being a part of our family's core memories!

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    Jungle Zipline Maui - May 1-7th 2019.Mahalo for your visit

    May 1-7th 2019.Mahalo for your visit

    Jungle Zipline Maui - May 1-7th 2019.Mahalo for your visit

    May 1-7th 2019.Mahalo for your visit

    Jungle Zipline Maui - May 1-7th 2019.Mahalo for your visit

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    May 1-7th 2019.Mahalo for your visit

    The Umauma Experience - zipline - Updated September 2026

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