This review is long overdue but i was compelled to write a review to commend one employee at this location for their amazing customer service after reading all the negative reviews. Val was always helpful and friendly when I dropped off packages over the last 5 years. We moved out of state in December of last year and I miss the convenience of having a local UPS store. Hopefully, Val has landed on his feet with the closure of this location. He will definitely be an asset to whomever he works for. read more

My name is Allen, around 8:40am July 16, 2025 I went to the Anaheim Hills UPS store at 5753 E. Santa Ana Canyon Rd. Ste G. I was trying to locate a package scheduled to be delivered on the 15th. I encountered Marshal who had a very bad attitude and was very rude before I even said why I was there. Marshal offered very little assistance and was reluctant to engage with me. I've been to this UPS store many times, but have never been treated with such contempt. When I asked to speak with the manager, I was shocked to hear Marshal is the manager. I asked, how can I speak to the supervisor over Marshal, I was referred to this email address. As a result of the very limited information from Marshal, I still don't know the location or when my package will be delivered. I attached a picture of Marshal walking away. I would appreciate a response, my tracking number is 1Z987V644219486872 read more

The UPS Store - The so called manager walking away. - Shipping Centers Near Me - Anaheim Hills, California

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Mailing a package was easy at this location. We had updated our Spectrum equipment and were mailing the previous unit back in the same box in which the new unit had arrived. The line was short and we were helped in a reasonable amount of time. Each item being returned had a barcode and the UPS store had a scanner to scan and print a receipt for the items being returned (except for the new cable that we returned still wrapped since our old cable was still in good condition and didn't need to be replaced yet). Then they sealed the box with packaging tape and removed the old shipping label before applying the new shipping label to the box. We appreciated being able to reuse the same box to reduce cardboard waste. The person helping us was friendly and suggested taking a photo of our receipt to have an electronic copy on our phone in case spectrum needed the receipt information at any time. Good advice! Thank you and keep up the good work! read more

The UPS Store - Available office and packaging supplies - Shipping Centers Near Me - Anaheim Hills, California

Very efficient, friendly staff, I appreciate the convenient hours. Parking can be a hassle, mostly due to a restaurant a few doors down, but only till 2:00... read more

This store is permanently closed. They are no longer accepting packages. Nobody works there anymore. There is a sign out front saying the landlord evicted them. They didn't even give mailbox holders any notification even though mailbox rents were prepaid. I just showed up one day looking for my mail and the store was shut down! How upsetting and really inconvenient. They said they moved mail and packages to another local UPs address, but the other store says no, they aren't accepting their mail. So where is my mail?! I am due a refund for their failure to follow through with our mailbox agreement. read more

If I could rate it zero stars that's what I would do. We have been going here for years because it is convenient, however the older lady that works there is non stop rude. It isn't the first time but it is the last time that I will deal with her rudeness. There are other locations that are bit out of my way. In order to not have to deal with her again I will gladly drive elsewhere . I do not recommend this business! read more

On Saturdays they never open on time at 10:30 This is the second time I have come on a Saturday and store was NOT open at 10:30. I'm standing eye now and it's 10:45. Totally unacceptable Owner should be worried about who is running the store!! read more

Today, July 14, 2025, the young men who were at the desk obviously did not want to be there. For some reason he was very tired and rude. I don't care why he was rude but it gives a bad impression how your business operates. read more

everything is wrong about the way this store is operated read my review first off they never answer the phone owner has issues n zero people skills i mean zero.rude is all i can say..i was on next door app this morning n read the store is closing with no notice to customers..i have been calling for 3 hours now to find out info..no call back n goes to voice mail..there are 2 ups stores in anahei. hills wish i would not have got my box here.n9w i have to drive there to find out whats giubg on here..how u can take customers money then close ..if i find this to be true..im reporting to to corporate ups n filing a fraud charge with my bank stay tuned folks read more

I hate coming here because all the workers show contempt, frustration and annoyance when you drop off packages. They always sigh like we're a nuisance. Like this is your job? If you don't want to be there, then quit! The lines are slow, and frankly, I'm laughing at the responses to the comments on Yelp because they claim that they "strive to provide great service".... Um yeah right, straight up lie. People, let's do them the favor of visiting another UPS store!! read more

Good they closed --- the service was always terrible. We love the one near the police department - such nice people!

I have been using this facility for four or five years, Gloria the owner and her team are so friendly, quick and well-versed on all your mailing and information needs. They even have notary services and can do your Amazon returns here. This location is convenient and right in the middle of Anaheim hills.. So if you have questions , or need a PO Box or help with mailing your items-go to this location and Gloria and her team will help read more

So Sad to see they closed down:( This was such a great location for a UPS for all of us in the community!

If I can give NEGATIVE 5 stars I would. Monday July 14, 2025 around 12pm- I went to ups to return 2 Amazon packages.There was a girl behind the register (I found out her name is Melody/Melonie) , high school/college looking kid with brown black medium length hair with glasses) who clearly did not want to be there. There was two customers ahead of me and both times she was very dismissive, rude tone of "no's" with no explanation, and acted as if each of them were an inconvenience to her life. So my turn comes. She glances at me w an annoyed stare, talks to me with contempt. UM this is your job? I asked for her name (so I can report to manager) and she said she had no name. Her name tag was hidden by her hair. Then I asked if I can speak to a manager, she said no managers come here. Did she think I'm some sort of dumbass that would take that treatment and not do anything about it? You crossed the wrong person. I came home and called asking for a manager and same girl picked up and hung up the phone on me. I was able to call later that day and got a hold of the owner Gloria. While she did apologize and stated she would have a conversation with Melody, I got a feeling that she also didn't really care. If I was an owner of a store I would care to know if my employees were treating the customers with respect and to do the job they are paid to do? it's certainly not how I would run my store especially when it's my name behind the business. Her employees seem to need proper training. The bad ones need to get fired. There are plenty decent humans that will be happy to take the spot. These young looking kids working there need a reality check- YOU ARE REPLACEABLE. If you hate life there, go work somewhere else! Not ok to treat customers that way on a job site! Gloria, the owner really needs to read some of these horrendous reviews (plenty below regarding rude customer service!!) and get RID of these bad seeds if she wants her store in business. Gloria- if you are reading this I strongly suggest you do an evaluation of your employees and replace the ones that need to go. They represent your store. To everyone else: Take my advice, avoid this place, drive 2 more miles and go to the other location. read more

I have been to this location several times and have had a very positive experience, however I was there the other day and the woman behind the counter was rude and condescending to every person in the store that day. She even argued with several customers and became agitated when one asked a simple question. I will likely never go to this location again due to this person's outrageous behavior towards customers No one deserves to be treated the way she treated customers. Shameful read more

Saiygan was incredible!!! I was totally that person with Amazon Returns and space cadet wasn't prepared for the new different shipping options. Saiygan was patient and able to set me up with the supplies needed to get everything taken care of. Will totally drive to this one over the one closer to me because of the customer service. read more

Very nice staff, specially Saigon who helped me massively yesterday with all my Amazon returns, dedicated to excellence , a true professional in his job , also Gloria too the owner I love this store and they are open on Sundays too. read more

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I'm not sure what's wrong with this UPS's store computer, but they couldn't find any address I've used at other UPS stores with no problem. We eventually got there, but it was still frustrating as it took longer. It's a little tricky to find as google maps doesn't pinpoint it to the right location and parking can be tricky depending on your time of day. I also found this location a little more cluttered than others. Not a bad thing, just that they cram more into this location than others. read more

Hahaha there's one guy , you can tell he gets mad or flustered when he sees so many people with boxes , it's just crazy cause you can see it in his face he gets so bothered but it's like dude you work in a UPS STORE FOR SHIPPING AND RECEIVING, no need for your little attitude if you don't like it, quit . And there's always a line they kinda move slow , I will start going to a different UPS store . read more

The worst experience EVER. DO NOT GO HERE FOR ANYTHING! Gloria the owner has no business dealing with humans at all. When I say RUDE, that does not begin to describe the horrible way she treats people. My friend went in to do a simple return. After almost 46 minutes and seeing other people that came in after my friend leave, I thought I should check. She was at the counter with Gloria, with her head on the countertop, clearly something was wrong. I realized she was ill and I needed to get her out of there. Gloria told me, I couldn't leave and would not give me my friends phone back. My friend said, I'm not oK. I said we need that phone back I need to get her out of here. I had to grab the phone out of her hands! Then she screamed at us the whole way out. Told us never come back. Yeah that won't be a problem. When I did call to speak with the manager, Gloria hung up on me three times. Nice try Gloria, I will let corporate deal with this. In the meantime, do not go here for anything! read more

Gloria the owner is Extremely rude she left very rude voicemail threatening to send my packages back I tried to explain to her that I was never notified of my packages being there she would not let me explain even though the other employee told me it happens and she always like that she yelled to get out her store so sad a business in my community allowed to act this way read more

If I could give zero stars I would! Not only am I 10 months pregnant BUT I also cannot breathe with a mask on and my doctor has given me a medically exempt form. Along with the CDC stating those who can't breathe or have trouble breathing shouldn't wear masks. BTW I was helped here a week ago with no mask on by Gloria and she was fine until all he'll broke loose today! The owner Gloria Barkoski and another team member harassed me by telling me I wasn't wanted there and pretty much pushed me out of the store while they were yelling and saying they were going to call 911. I stood there explaining myself and she literally called 911!!! They actually wasted the dispatchers time by calling 911 on a non emergency situation! I was so shocked and baffled! I am sure they also were the ones who voted to have the police defunded as well ha! What a joke this UPS store is! Never coming here again! I would recommend going to the UPS store in Yorba Linda off Imperial HWY and Yorba Linda Blvd. They are so pleasant and kind at this store! A much different experience than Anaheim Hills UPS! read more

The UPS Store - The rudest customer service - Shipping Centers Near Me - Anaheim Hills, California

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Where are the zero stars option? One of the men working at this location is who isn't regularly there was extremely unpleasant to interact with. He was rude to us and rude to an older lady who needed help with an Amazon return. He was very impatient with us and this elder lady. Don't work at a job that requires you to interact with people if you can't provide good customer service. read more

I have had to use this location several times and have always had poor experiences with the customer service. An older woman "helped" me today with a return. It was supposed to be a "hassle free" return. Simply show your QR code and drop off the item. Her demeanor was very abrasive, rude and argumentative. Instead of listening to what I was trying to tell her, she kept cutting me off saying No, No, No. She basically forced me to buy a $3 plastic bag (they cost around 25 cents a piece) to process my return. Don't expect decent customer service at this location. read more

I have a home-based business and drop off packages frequently at this UPS location. I'm surprised about the low star rating. Everyone who works at this UPS has been very pleasant, efficient and professional. I've never come across any issues. The place is clean and organized. They greet everyone upon entering. 5 Stars from me! read more

Do not go to this UPS store. They completely ripped me off. I returned tiktok items to this store and they insisted I buy bags for each item. The thin plastic bags were $3.99 each! I have returned multiple TikTok items to other UPS stores and the bags have always been free. The guy said it was his first week so he clearly wasn't trained properly in TikTok returns. Go to a different location. You should not be paying for $8.50 for bags it's completely ridiculous read more

Owner lady is so mean and nasty to customers and employees we stopped going there. We now go to the UPS Store at E. Santa Ana Canyon & Weir Canyon, 2 miles away. read more

I have used this UPS store for the past 3 years and I must say the staff are all on point and very friendly...not sure why it is rated so low. read more

Thank you for replying, but I was just informed that my package wasn't given to UPS until the 16th. This is very unprofessional as I left my package at your store on the 11th. Unbelievable that my package sat at your store for that many days as UPS makes constant pickups daily. Makes me wonder if your employee intentionally set my package aside so that it wasn't picked up in a timely manner. read more

The UPS Store - Info on delivery - Shipping Centers Near Me - Anaheim Hills, California

Pretty upset about the service I received here. Came to notarized paperwork for my newborn baby. The woman, who I did not get her name which I should've wasn't being very clear with how she want me to sign it. She told me to fill it out and decided to help the next person behind me instead of guiding me what to do. She told me to sign the sworn statement or certificate of acknowledgement, one or the other. And when I just did one, she said I did it wrong. Obviously I was clueless, which is why I came in without signing anything so she can help me. Pretty annoyed with how vague she was, didn't seem like she wanted to help. She'd rather put away boxes and helped the next person behind me. Also, I only had one copy on hand! So I have to get a new one. Mind you, I'm taking time out from my newborn to get this situated. Only now I found out it's NOT one or the other, I have to do both in front of her!!! Very unprofessional of this lady and now I'm here sitting in the car very upset writing this review! I hope she sees this review or someone lets her know about it. Very rude and inconsiderate of you. read more

I've been using this UPS store and usually I deal with the dark hard gentlemen who is a delight. Unfortunately, today I had the unfortunate experience of dealing with the owner Gloria. She is so rude! The store is like an oven I guess because she's too cheap to turn on the air. She made me feel like I was really imposing on her day by returning something, if you hate your life so much you should consider getting into a different business where you don't have to deal directly with customers. It's obvious you don't enjoy dealing with people. read more

This store is awful . Everyone here is extremely rude . Amazon supposedly made it easier to bring a QR code rather than printing multiple pages to return an item but this location makes it hard . "Keep your mask over your nose" at this location LOL . They will literally scold you here !!! They tried to charge me more for a box than the item I was returning was worth and my item was already in a box !! I went home , got a new box and brought it back . Now it was a dollar for the tape LOL !!! Just awesome. This location can't be owned by UPS. UnProfessional Service !!! read more

Don't come here for notary. Waste of time. Find any other place. Manager will be talking on the phone for ever and then not be able to provide the device. read more

Came to UPS with a simple print job. It took three employees 50 min to print from a .png file. One employee would make progress and then abandon us to help someone else. We settled for single-sided prints instead of the double-sided we wanted, and the worst part -- we paid double. Will never return. read more

I had a VERY important package delivered to this UPS and have been receiving emails about its status for the past 4 days. I received an email this morning at 9:00AM that the package was ready for pickup. I stopped by this store at 1:00PM. There were 2 customers ahead of me, no big deal, I was in no rush. By the time it was my turn, I told GLORIA(?) that I was there to pick up my package. For some reason, she raised her voice at me and told me it was probably not at this store. She didn't even bother to look me up and wanted to deny service to me. I told her how I received an email this morning and that it was, for certain, at this UPS, but she was not willing to help me. She was persistently telling me that if I received an email today that it was here, it was mostly likely not, and it looked like she was ready to help whoever the next customer was. Um, excuse me..? I wasn't going to leave the store when I had my phone WITH THE EMAIL OPENED right in front of me. She eventually asked for my last name, looked me up, finally decided to walk back, and lo and behold, there was my package in her hands. If you're having a terrible day, I understand. I work a lot too, and I understand how stressful it can get. I get it. But that gives you NO RIGHT to act UNPROFESSIONAL to your customers. I did absolutely nothing wrong and there was no valid reason why she had to raise her voice at me. I was expecting to simply walk in, pick up my package, and go on with my day, but I had to leave with this terrible experience. It was completely unnecessary for the rude customer service. Not having any of my packages delivered here again. This was my first and last time here. read more

Been going here for years and they rotate through employees pretty quick, but today there was a kid (probably from Canyon) that was wearing an AR-15 gun sweater and dog tags over his uniform who was totally rude to the lady ahead of us... not professional whatsoever. And hey what you want on your free time kiddo, but keep your guns out of our faces at the UPS store. read more

This UPS store is always so slow. Poor customer service. And Today I showed up at 10:20 am (store opens up at 10am) and nobody was there! Customers were standing outside wondering why it was closed when it should be open. Typically only one employee is present for multiple customers! I wish there was a way my stuff is not sent there for pick up! read more

Usually no issues here during a window of the open hours, always just in and out dropping off packages, but today 740Am and no one in sight. May as well just update hours for 8am so they open on time :D Will head to the ups store near my office who opens on time next time if need to drop off or ship something on time constraints read more

Came here to get copies made they had an old lady who said she didn't know how to use the copy machine. What a waste of time especially when I had court this morning and made me late. Don't ever come here if you expect to get copies made. Either teach your employees how to make copies off a usb drive! Thank you for ruining my day! read more

This is a really nice UPS store. It's on the corner of Imperial and Santa Ana Canyon Rd., tucked into the same shopping center as LA Fitness and Corner Bakery. The owner is really friendly and this location is so convenient. It's never very busy when I'm there, and it's so nice to be in and out in a few minutes. With the holidays just around the corner, it will be so easy to mail all of my packages from this store. With such great customer service, it makes driving a bit further so worth it! read more

The UPS Store - Shipping Centers Near Me - Anaheim Hills, California