Everyone is knowledgeable and kind. I have had a few issues over the years where I needed extra…read morehelp, like mail that had gone astray, and they were professional and helpful in all of those more involved interactions.

We love this little post office. The employees are always very knowledgeable and always have a…read moresmile on their faces.

For nearly a decade, I've trusted Amanda and the team at Postal Annex with some of my most valuable…read moreshipments, everything from turntables and amplifiers to preamps and other oddly shaped, fragile audio equipment, often worth well over $10,000. No matter how unusual the item, Amanda consistently finds a way to package it securely, professionally, and at the best price I've found anywhere in Santa Cruz County. Just as importantly, she's always welcoming, positive, and genuinely enjoyable to work with. I live in Aptos and gladly make the drive because I know my equipment is in good hands. It's rare to find a business that combines expertise, fair pricing, and such outstanding customer service. I'm incredibly grateful to have Postal Annex as part of our community, and I wouldn't trust anyone else with my packaging and shipping needs.

Had a time sensitive document that needed Faxed same day. Went to Annex and expressed the urgency…read moreand need to email them my docs to print and Fax. 2 girls behind counter clearly didn't care, showed no motivation to help, and when I asked them for wifi connection to email my docs?... "We don't have internet for customers, you need to go to the Starbucks across the lot". What? Ran to SB's where had to enter valid email (it detected my false email attempts to avoid spam), sent docs and ran back to Annex. Employee printed, then tried to Fax. it was busy again & again & again. I called the govt agency Inwas faxing to who said Fax was working fine on their end. Ran to UPS ScottsV where they sent it through first try and said it's not uncommon for print shops to still operate with outdated fax machines that are notoriously know to have issues. It about cost me my case. Can't express the helpfulness of the UPS staff vs the lacksidasical, non-caring attitude of Annex's staff.

Quick, efficient service with great parking. Favorite post office. Very popular spot.read more

Every time I come to the post office I realize just how little I know about how to ship items…read more (certified mail, insurance, media mail, etc.) but the staff here are full of knowledge and very helpful. I love that this location stays open until 5, unlike other offices around town. There is a full size parking lot, so parking is never an issue. Unless you visit an hour before close, you will rarely be met with a line. Additionally, there is a user friendly self service kiosk located just outside the customer service area.

I needed to return some things via UPS, the other store to drop off is across town and didn't want…read moreto make the drive. I remember that during COVID I had used this place before and drove by to see if it was open. It was! They are super quick they gave me a receipt for my items. The person who helped me was Lilian the owner and she was super helpful. The store follows Covid guidelines and is super clean and organized. Lilian had me grab my receipt from the machine so we had zero contact. It took less than a minute to be in and out of the store during lunch time. I highly recommend this place! They ship UPS, DHL, FedEx and US Postal service!

I have been using Central Coast for return package servicing for a few years now and have always…read moreappreciated the easy drop-off and receipts, allowing me to track my return item's progress through the system. Unfortunately, on June 29, I had a very disappointing experience with Lillian. I was returning two packages, and I needed to pay USPS shipping costs for one of the items. Lillian pulled the options up on the monitor and I selected USPS Ground as the most economical way to ship the return item with tracking. Lillian asked me, "Are you a business, because USPS Ground is only available to businesses." As I am not a business, I then selected a non-tracked option for the return, as the only other choices were equal in cost to the value of the item I was returning, much more than the ~$8 USPS Ground would have cost. Afterwards, I contacted the USPS to check whether the information Lillian had provided was correct on whether USPS Ground shipping was only available to businesses because the more I thought about it, the more I thought this was wrong. USPS confirmed that Lillian had lied to me - see https://www.usps.com/ship/ground-advantage.htm. I have no idea why Lillian provided me with false information which made the return tracking options so much more costly, but I will never use Central Coast again for my shipping needs. It may be a bit more inconvenient to go to UPS or USPS directly, but I would rather spend a few minutes in a line than be deceived by Lillian. With her many years in this business, I have no doubt that she clearly knows the rules by now, making her deception deliberate and for what, to scam a few extra bucks off me? Shameful.

I opened two support cases with USPS for two anticipated deliveries where tracking had showed it…read morearrived at this post office before delivery, and ended up not making it to my home. This post office went above and beyond in getting my packages to me. Over the last few days, I've received two phone calls from this post office from a very sweet, considerate person named Tami. They brought the delivery team together, coordinated and confirmed where my deliveries would have ended up, and went as far as to knock on the door of the residence, leaving a note with contact info, and the folks living there called the post office saying they had it and would drop it off at the post office the same afternoon! Thankfully my neighbor connected with me about the other delivery that ended up at their mailbox. I've received both of my deliveries within four days. I write this review because while I would be valid in being frustrated, the fact that the folks here took accountability, came together, and made this right, makes this a 5 star USPS in my mind, and disengaged my ability to be frustrated. Our postal service is very likely overworked, underpaid, and also run by humans - as a human that's part of this community, I make mistakes all the time. I'm so grateful to the folks at this post office that serve such a critical function for all Ben Lomond residents. Thank you again for your help! Tami is an excellent and driven individual, knows the routes well; she deserves a raise!

We need photos to renew our passports and made an appointment for yesterday morning. When we…read morearrived early, we stood around waiting our turn and the two ladies there had to deal with a very crotchety woman and her caregiver. They endured the abuse with patience and compassion, and when it was our turn the clerk was so nice. I was very nervous about my paperwork and after she printed the photos she offered to take care of the mailing for us. (I already had the forms printed.) She did everything! It was wonderful and I am so grateful. I wish I had gotten her name. Thank you, young lady with the green sweater!

Super friendly and accommodating my quick turn-around on a run of 80 posters was not a problem…read more Great to meet you April. -David W.

I called with a small job (as their website says all jobs large and small, and many of the other…read morereviews here mention small jobs). However, I was told immediately that they don't do small jobs. I am very sad at their dismissal of my project and seemingly different treatment of specifically this job in contrast to the other reviews here. Definitely a 1 star.

Received a great service. Quality of photo was outstanding. Got a picture for my newborn baby…read morepassport. Also, got a compliment. Great value and quality

Very helpful staff. Got my passport photo here and the staff made sure the photo upload was…read moreaccepted by the passport site. If it wasn't then they willing would redo the photo at no charge.

They couldn't do what I needed - the internet steered me wrong- post offices don't have fax…read moremachines. At least not my local ones. BUT the guy at the counter told me a good place to go, gave me directions and was kind and personable about it.

At least once a month, our USPS informed delivery says we are getting mail that day and it doesn't…read moreshow up until the next day.