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    The UPS Store

    3.8 (53 reviews)
    Closed 8:30 am - 6:30 pm
    Updated 1 week ago

    Services - The UPS Store

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    Photo of Sheri M.
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    5 months ago

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    Local

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    3 months ago

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    Local

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    2 years ago

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    Local

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    Photo of Dwight S.
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    1 year ago

    I went in needing a notary. They were quick in responding to my needs and they were very professional.

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    Local

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    2 years ago

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    Local

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    I opened a mailbox today at the UPS Store in Capitola on 41st st. The staff was friendly, efficient and very helpful.

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    Local

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    Photo of Jb P.
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    4 years ago

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    Photo of E R.
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    2 years ago

    The staff at this location is excellent. Fast service, very helpful and so pleasant. This is my favorite UPS store.

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    Local

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    5 years ago

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    4 years ago

    The people who work here are always friendly, quick, and professional. The place has a neighborhood feel. Love my UPS store

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    Photo of Jo B.
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    3 years ago

    Whenever I go to the UPS store the friendly staff are helpful and calmly go about their business even when it is crowded and chaotic.

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    Local

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    Photo of C S.
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    5 years ago

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    3 years ago

    This is a great place to handle all of your mailing needs. The person that works here a lot is quick, efficient and friendly.

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    Local

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    Photo of Gayle G.
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    7 years ago

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    Photo of Tom H.
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    5 years ago

    The one on soquel at the end of 41st is amazing those guys have the best service with by far the best attitude it's a pleasure to go there

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    4 years ago

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    Photo of Stefany V.
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    13 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    9 years ago

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    4 years ago

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    8 years ago

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    3 years ago

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    4 years ago

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    8 years ago

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    15 years ago

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    11 years ago

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    11 years ago

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    6 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Angie is always super helpful, knows everything about everything and really takes care of me when I'm clueless about something.

    Mentioned in 3 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (118 reviews)

    As the branch nearest me did not have notary services in the morning, I went to this one. There was…read morean older lady ahead of me with multiple documents who definitely needed some help navigating the process, to the point of calling someone at home with questions. Miguel was patient and courteous with her. When it was my turn it was a breeze in comparison. Miguel was efficient and thorough and a pleasure to work with.

    Both workers yesterday, Miguel and especially the other one, were incredibly rude to multiple…read morecustomers. They actually derided an elderly couple (80+ years old) to their face, and then talked out loud in front of other customers trying to justify their position, "cant believe these people come in not knowing how the notary process doesnt work." They appeared to intentionally make the folks feel dumb and incompetent. It was a direct verbal attack and totally awkward for my group, and the others in the store. When helping me with notary work, Miguel was obnoxious and aggressive with another customer we were with. I had to tell him to calm down, and that we are all just trying to get documents notarized. The air of superiority from these two notaries was incredible, and their rude, aggressive approach to customer service has been documented several times on yelp in the past. It was a disgrace to UPS. To the business owner: please check your cameras to review their behavior and take corrective action to prevent others from having to go through that. Find someone to work there that treats all people with respect.

    Staples - Wow. Who knows Staples had so much travel stuff!?

    Staples

    (86 reviews)

    First off, what an amazing store. I came in today for an office chair. Ended up leaving with one,…read morefull warranty (which actually saved me money), and assembly. Typically it takes 24-48 hours for your item(s) to be assembled. I explained that I am a student and that assembling it would save me time, however I was anxious to get it. I was able to come back within 2 hours of my purchase (completely unexpected). Nancy, who I'm assuming is the store manager, was nothing short of amazing. Her and the rest of the crew are really going the extra mile with their customer service. Seems simple, but as I was waiting in line, back to back customers had complaints about items, not wanting to listen to the warranty pitch (which trust me, no one ever wants to, but it's mandatory for them) overall putting the employees in a difficult situation. Yes I get it people, they get paid to do so. But if you ask me or anyone else who's worked in customer service, no one get paid enough to have their days ruined over minuscule things and adults who want to act like children. That being said, It's not easy to smile especially after the encounters before me. But these guys were awesome! Thanks again Nancy and Crew!

    very unhappy as I want to support local business but after an experience here couldn't wait to…read morepurchase online. 1)clerk had me go online for specifics on his inventory ; then after locating the product myself and 2) waiting patiently for him to get off the phone 3) he opted to tend to another customer who rudely cut in, not even acknowledging my presence. He actually walked away with her ( but not to find a product) , when he wouldn't take 2 mins to help me find something. They have lost a customer.

    U-Haul Neighborhood Dealer - Taking my car to a show a long way away.

    U-Haul Neighborhood Dealer

    (14 reviews)

    What a mess... everything about U-haul's automated system failed me in a time of need…read more.. And yet, this location and every human in charge of things were angels and made things work out the absolute best they could have. First Tanzy from the traffic department answered my call and made sure to find me a truck as no one had followed up about my reservation at all and probably wouldn't have. However, the truck was in the Cruz and my fiancé and I were coming from Berkeley/Oakland... what a fun extra drive! Our car took longer than expected to get worked on that day and we drove down to get the truck only to find the automated 24/7 app service had canceled my reservation after less than an hour late. I was in the parking lot getting ready to be unnaturally upset when a car pulled up and asked me if I was looking for a truck. YES!!!!!! It was the owner's daughter. He sent her to check for me when he saw the truck was still in the lot-SO GLAD HE DID!!! She was literally 2 minutes behind us, not even enough time to freak out. The owner drove down from Scott's Valley, and we all know how fun 17 is at night after your work day is already long done... They opened back up just for us and got everything settled even though U-Haul was already trying to give away my reservation to someone else. Though I have tried, words truly cannot express just how above and beyond this family went to make U-Haul seem more like a friendly business and make my family feel like family with their fantastic service. 10/10 would recommend using this location even if others are closer. Thank you again for turning that experience around and for being such wonderful human beings.

    Highly recommend this location…read more Both the man that checked me in (Owner/Manager?) and the employee that helped me get hooked up and unhooked were EXCELLENT. I really appreciated how quick it was to check in and pick up the trailer and when I returned it. Don't change anything! One of the few GREAT customer experiences I have had lately.

    The UPS Store - copyshops - Updated May 2026

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