At least once a month, our USPS informed delivery says we are getting mail that day and it doesn't show up until the next day.

They couldn't do what I needed - the internet steered me wrong- post offices don't have fax machines. At least not my local ones. BUT the guy at the counter told me a good place to go, gave me directions and was kind and personable about it. read more

They significantly cut back the access hours to the lobby for those of us with PO Boxes. And there's no key for us so we can't get in to pick up our deliveries. I recommend somewhere else if you're looking to get a PO Box. They really should set up a door with a code or something so we can get in. read more

I would like to acknowledge that people can change and the rude customer service at this post office with a specific representative has drastically changed. 180 degrees. He's a new man! Very kind, attentive, and personable. I guess it's true... we never really know what's going on with someone. Whatever was going on, seems to have changed and I enjoy returning to this location now. read more

It's silly to see two post offices right next to each other (less than a mile away). It's important to note that this post office closes at 4:30 and not 5 o'clock. Advantage of this post office is that, since it is so small, people seem to avoid it which means there are not long lines MOST of the time here. Disadvantage is that there's usually only one person working the front counter so IF they ever get busy, expect to wait. The plastic sheeting they have hanging as a barrier to prevent Covid transmission is tacky and decrepit. If the employees no longer wear masks then why even have this barrier up? Perplexing... read more

I love this local Post Office. We are so lucky to have it our neighborhood. They generally have a line of customers and they handle this calmly and with courtesy. read more

Don't get a PO Box if you want access here. Access hours extremely limited. PO Boxes used to be a value, here the prices have gone off the hook and availability gone way done. I do like the quality of the staff when open. read more

There are two stars because at least there wasn't a line when I went. However I was extremely annoyed by the fact that I brought in all of my own packaging, which was just a small envelope that I did not want to lick, and they wanted me to buy a four dollar roll of tape to mail a two dollar small envelope. He said the tape wasn't in their budget. One single solitary piece of tape. How many rolls of tape would you go through in a year if you gave each person only one tiny piece of tape? Is it that serious? Every post office I have ever gone to has never had a problem throwing a piece of tape onto an envelope for a customer. As if it comes out of their paychecks or something. Rolls eyes. read more

Joel was so rude to me. I was explaining I wanted to buy postage now and then drop it in the mail box later. He interrupted me twice, I asked him to please let me finish , he refused. I said, " it's rude to interrupt me like that", he said, " fine! Whatever!" and continued on. Its not nice to treat people like that. Just person to person it's uncalled for. We all live in the world together and have stuff going on. I'm super disappointed. read more

I'm writing this review because of the person helping us yesterday. She has ALWAYS been so incredibly nice and just a delight!! She is so sweet. Can you imagine how many lives she touched just by being kind You could be having a very hard time and her kind smile can completely change that even if it's just for 10 minutes. What a true example of a kind human being There was a person there who I haven't seen that was just utterly horrible. It was criminal how he treated people. Blatantly not caring about people and making you feel so uncomfortable. I felt violated every time I went there and he helped me. It reminds me of my workplace and having people working in the same office that make people feel so bad when our job is there to provide support during a most needed time. It's just inhumane to mistreat people because you can get away with it. Thank you to the woman who works there for being an example to do many people. read more

Joel is unacceptably rude & I have seen it multiple times. He is rude to both to myself & other customers. Today he was working alone & was horrific to a very sweet gentleman who was being perfectly respectful. Joel was not only rude but mocked the gentleman, so I stuck up for him. When I called the brand new postmaster there (Julie) to complain about Joel, she was not helpful. Julie just said she'd start watching/listening to him (he's not going to be rude in front of HER though, duh) but refused to let me speak with her boss or file a complaint. I've come to this location for over 10 years but will now only be going to the MUCH nicer Capitola location, where people helping you know how to be respectful & friendly. They told me at the Capitola location that they hear complaints about Joel very often :( Why does this man still have a job & why doesn't anyone seem to care?? read more

They lost my wedding dress!!! The company sent it UPS so I assumed it would get here, but for some reason the last leg of delivery was USPS and guess where it got lost? The last scan was UPS delivering to the post office, then USPS marked it as undeliverable and returned to sender. The sender verified the address with me, it is correct, and they still haven't received the returned package almost two weeks later. This post office either stole it or just threw it out! My wedding dress!! read more

I have to add review here because of what I witnessed. Man named Joel who was working at the counter was HORRIBLY rude, mocking, and disrespectful to an elderly woman customer. She was apparently not moving quick enough for him, and was having a little trouble hearing him. There is NO excuse, this guy needs some MAJOR sensitivity training, and from what I saw, that probably wouldn't help. Just made me feel like crying read more

I always appreciate our Soquel post office. They are friendly and efficient. Sometimes the lines are long but I'm sure it's hard to estimate a crowd day to day. Overall this post office is clean and friendly. read more

Why is the hold time 32-55 minutes on a regular Friday morning???? Plus the fact that it's nearly impossible to even get to that part because the phone options are completely useless and don't allow you to speak to a human. read more

Seriously, never thought I'd review a post office but this is the nicest most competent staff I've ever encountered.

Small little post office. Doesn't usually get to crowded. Walked in today with a line out the door, but they brought out a couple of other workers and moved through it in no time. Well done. read more

Tonight one of the postal employees helped me buy a stamp 10 minutes after the office had closed. Thank you for your courtesy! Soquel appreciates the awesome little post office we have, and our friendly postal employees! read more

Just ask about what the specific services are. Is not worth it to pay for an "expected" letter for the next day if you are not gonna get it after 4 days. So if you pay 6.45 for the next day, you are just wasting money. You have to pay 22.00 to make sure that what you are sending is gonna be there on time. The staff is servicial and in a happy mood every time I go. We just have to make sure that we are getting the service we need. read more

The service was great here and I was able to get the help I needed. The staff was more than willing to help answer my questions and select the best course of action. read more

My favorite post office in Santa Cruz County, the staff is so nice here! Go out of my way to come back here when another is closer to my home and that says a lot for a PO. read more

I went to this post office yesterday received great service from the counter girl Julie very friendly and kind I wish I would get this type of service on other government buildings:( read more

I lost an international package that shipped out by this store, Just dropped off a Amazon free-return package, no free receipt provided, $1.5 if you want it, seriously?!?! Never had this experience in other US post office, not going back again. read more