Provides Good service. Staff is efficient. It is easy and quick to drop off and ship.read more

The person behind the counter was great. I paid for early delivery which did not happen due to the…read moreissue with the driver on the other end. Filing for a refund was a hassle so be aware what they sell you may not be what you receive.

As the branch nearest me did not have notary services in the morning, I went to this one. There was…read morean older lady ahead of me with multiple documents who definitely needed some help navigating the process, to the point of calling someone at home with questions. Miguel was patient and courteous with her. When it was my turn it was a breeze in comparison. Miguel was efficient and thorough and a pleasure to work with.

Both workers yesterday, Miguel and especially the other one, were incredibly rude to multiple…read morecustomers. They actually derided an elderly couple (80+ years old) to their face, and then talked out loud in front of other customers trying to justify their position, "cant believe these people come in not knowing how the notary process doesnt work." They appeared to intentionally make the folks feel dumb and incompetent. It was a direct verbal attack and totally awkward for my group, and the others in the store. When helping me with notary work, Miguel was obnoxious and aggressive with another customer we were with. I had to tell him to calm down, and that we are all just trying to get documents notarized. The air of superiority from these two notaries was incredible, and their rude, aggressive approach to customer service has been documented several times on yelp in the past. It was a disgrace to UPS. To the business owner: please check your cameras to review their behavior and take corrective action to prevent others from having to go through that. Find someone to work there that treats all people with respect.

This is without a doubt the best UPS Store around. Some UPS store employees are rude. But I've had…read morenothing but good friendly service here. Many times they've taken time to explain things clearly. I've seen an employee actually walk to the car to help out an elderly person that was having trouble carrying a package to the store for shipping. For larger packages I prefer this service over others.

Worst ups store around stole my package when I asked for information on were it was delivered…read moredenied me help said I need to call 1800 number they can't help me with any information very shady he careful the young lady working at this place also stole a pair of uggs that I was shipping out

I needed to send a fax and the first time it failed. They moved me to a different machine, it sat…read moreon processing for 45 minutes and when I asked another staff person for help they let me know that actually their fax hasn't been working in the office for two days. They should have let me know immediately when I asked to send a fax that their system was broken. What a waste of time. Also, their staff all heard this there was nothing else happing in the store so I don't understand why they didn't tell me when I asked.

Just had an emergency fax and my fax machine was disabled so I went to Kinkos-Fedex on Clare's St…read more Cream as busy but Chandra, who was working towards the back and asked if she could help me. She dropped what she was doing, smiled and said she would help me. Chandra gave me excellent customer service! She was very understanding. What could've been a disaster if I tried to do it myself turned out to be wonderful! She is very professional, knew exactly what to do and walked me through instructions clearly even stayed to make sure that there was a confirmation page showing that they received it. Really, really appreciate Chandra's efforts. I've always had great service every time I come in and this one was especially great! Thank you for your great employees, especially Chandra.

First off, what an amazing store. I came in today for an office chair. Ended up leaving with one,…read morefull warranty (which actually saved me money), and assembly. Typically it takes 24-48 hours for your item(s) to be assembled. I explained that I am a student and that assembling it would save me time, however I was anxious to get it. I was able to come back within 2 hours of my purchase (completely unexpected). Nancy, who I'm assuming is the store manager, was nothing short of amazing. Her and the rest of the crew are really going the extra mile with their customer service. Seems simple, but as I was waiting in line, back to back customers had complaints about items, not wanting to listen to the warranty pitch (which trust me, no one ever wants to, but it's mandatory for them) overall putting the employees in a difficult situation. Yes I get it people, they get paid to do so. But if you ask me or anyone else who's worked in customer service, no one get paid enough to have their days ruined over minuscule things and adults who want to act like children. That being said, It's not easy to smile especially after the encounters before me. But these guys were awesome! Thanks again Nancy and Crew!

very unhappy as I want to support local business but after an experience here couldn't wait to…read morepurchase online. 1)clerk had me go online for specifics on his inventory ; then after locating the product myself and 2) waiting patiently for him to get off the phone 3) he opted to tend to another customer who rudely cut in, not even acknowledging my presence. He actually walked away with her ( but not to find a product) , when he wouldn't take 2 mins to help me find something. They have lost a customer.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

A little tough to find. Plenty of parking on a Wednesday afternoon. We used the drop box and it was…read moreeasy in and easy out. Highly recommended

Staff are always helpful and attentive. Mail goes out directly from here to San Jose for processing…read moreversus going to Scott's Valley first for processing.

What a mess... everything about U-haul's automated system failed me in a time of need…read more.. And yet, this location and every human in charge of things were angels and made things work out the absolute best they could have. First Tanzy from the traffic department answered my call and made sure to find me a truck as no one had followed up about my reservation at all and probably wouldn't have. However, the truck was in the Cruz and my fiancé and I were coming from Berkeley/Oakland... what a fun extra drive! Our car took longer than expected to get worked on that day and we drove down to get the truck only to find the automated 24/7 app service had canceled my reservation after less than an hour late. I was in the parking lot getting ready to be unnaturally upset when a car pulled up and asked me if I was looking for a truck. YES!!!!!! It was the owner's daughter. He sent her to check for me when he saw the truck was still in the lot-SO GLAD HE DID!!! She was literally 2 minutes behind us, not even enough time to freak out. The owner drove down from Scott's Valley, and we all know how fun 17 is at night after your work day is already long done... They opened back up just for us and got everything settled even though U-Haul was already trying to give away my reservation to someone else. Though I have tried, words truly cannot express just how above and beyond this family went to make U-Haul seem more like a friendly business and make my family feel like family with their fantastic service. 10/10 would recommend using this location even if others are closer. Thank you again for turning that experience around and for being such wonderful human beings.

Highly recommend this location…read more Both the man that checked me in (Owner/Manager?) and the employee that helped me get hooked up and unhooked were EXCELLENT. I really appreciated how quick it was to check in and pick up the trailer and when I returned it. Don't change anything! One of the few GREAT customer experiences I have had lately.

I made an online appointment to renew my license with less than a week's notice. I live in the Bay…read moreArea but it was Wirth going to Capitola because I got an appointment so fast. Even better, it was a seamless experience to renew my license. I checked in before I got there and my number was up when I walked in. I was there for less than 10 mins. And unlike most DMV staff, the staff here were friendly and seemed to enjoy their job. The best DMV experience of all time.

When you get here the appt line and non-appt line share the same double doors so get in the correct…read moreline. The non appointment line was at least 15ppl deep and wrapped around the building. The appt line was no wait for check in. With that being said schedule THAT appointment! Aside from the typical sit and wait til your number is called they have a system to control the chaos. With 15 windows and 6 clerks working hard to process the craziness that comes with DMV stuff the overall atmosphere was calm and subdued: no angry people, no antsy drivers, no rude employees. I had an appt at 2pm but checked in early at 1:45pm. Total time spent here for waiting and processing was 40min. I was absolutely happy about that.