They are always kind and helpful They are very…read moreknowledgeable I try to give them as much business as possible!

I had a mailbox here for a number of years, and the entire team (particularly Brad) was always…read moresuper helpful when it came to checking our box or sending out a variety of packages.

Someone is using this company as a 'front' for a scam. I rec'd an email which requested payment to…read morerenew my gmail account. The given email address was lengthy -- lots of characters -- and the body of the email had an unsubscribe address which matches this company's address. I tried to call and advise what I'd found so that remedial action could be taken, but no one answered my call, and the voice mail was full, so I hung up. This scam has evidently been going on for some time because there is a picture of the request, dated in August of 2025, for payment on YELP. The one I received has a different format, but the content is basically the same -- send money -- and is dated April of 2026. BEWARE!

Jacklyn was great! Available when she said she would be. Provided great customer service with a…read morefriendly and professional attitude. Nice to have a small business to go to for your mailing needs.

Service is fast and people are very friendly. I absolutely dread going to the post office,…read moreespecially USPS but places like this make it an absolute breeze. Highly recommend.

Rude staff. Asked for a receipt for several expensive packages I dropped off. Was scoffed at to…read morerequest such a thing.

Following a conference, I joined the line with approximately 15 other people. One gentleman was…read moretaking care of customers and we all just stood in line waiting. When additional help finally arrived, she took customers from the back of the line instead of taking care of customers in the order that they had entered. Then, after waiting in line for nearly an hour to hand over 3 prepaid packages, I was charged $55 for staff taking the packages over the counter. This seems exorbitant. Terrible service. I would have been better off taking my packages in an Uber to any other location.

Always great! I feel like family and they know their stuff!…read moreGreat customer service and care!

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

I stopped by to get a document notarized. The gentleman assisting me was very nice and made the…read moreprocess very quick and smooth. There are maybe only 4 parking spots. Luckily, it was not busy today when I came in but I'm sure during rush hour it may be difficult to find a parking spot so I would suggest adding additional time to your schedule for a stop here.

I accidentally left my original review here rather than for the Hancock Center store I visited, but…read moreI'm keeping a review here because the owner's pathetic response needs to be called out. Original review: ----------------------- Staff is always friendly. But they don't always know what they're doing. I asked the cost to mail a simple letter to Japan and they said $240! I said I didn't need to send it the fastest way, they said that doesn't change the price. I said that can't possibly be right, they insisted it was. Notably, they didn't give different prices for different tiers of service, just a single price and they said that was it. I went home and looked it up, and of course staff had quoted only the highest tier service (Express), which is about twice the price of a lower tier (Expedited). (Also, FYI, if you buy on the website it's as cheap as $90, and buying the UPS label through Parcel Monkey it's only $43.) ---------------- UPDATE: Reducing to 1 star based on the idiotic reply by the owner. He wrote as though I was complaining about the pricing, COMPLETELY MISSING THE POINT, meaning he either couldn't be troubled to actually read my review rather than skimming it, or was just too stupid to understand it. To spell it out to the owner: (1) The complaint was not that prices are high. (2) The complaint is that staff gave WRONG pricing. They priced for the MOST EXPENSIVE option, AND they said that was the ONLY option. (That's how I was able to buy a UPS label elsewhere for much cheaper.) There are reasons this location has a pathetic 2.9-star rating. If management wasn't clueless they'd focus on fixing the problems rather than making excuses.

Cannot say enough nice things about this pak mail Susan,…read moreJerry and Jackson are so helpful and sweet! Very affordable, great hours and never a wait. I also love their greeting card selection, I always find something cute and different. You won't be disappointed!

What a nightmare! Warning, don't do PostScan out of this location! I've been with this office doing…read morePostScan for about 10months and rarely would my mail get scanned into the system per this office yet I was billed ghost storage fees month over month, sometimes in access of 6 times my normal charges because workers would not clear the system. It's now been a few weeks since I last went to pick up my mail, I haven't had any notice of anything arriving, odd because there have been items that were shipped about 2 weeks ago that should have arrived. Well, I guess they are lost. SMH

One of the very best places for ALL of your shipping needs without the wait of the Post Office (and…read moreother carriers offered in addition to) - with verification emails to track shipping, etc. Locally owned franchise that is a staple of the admin of life - and Business!

Owner at counter complete a hole. FedEx should pull their License. Definitely not a friendly…read moreneighborhood store as sign states never going in there again and neither should anybody else. Use fedex in dripping springs