Expertly handled my package transaction. Emailing the postage ahead of time saved me countless minutes. It took me longer to find parking than it did to drop the package off and get it labelled. Staff seemed friendly from what I noticed in about 90 seconds. Not much else to say except that I'll email all my labels ahead of time from now on. Thanks y'all. read more

I will never go to this location again, The lady at the counter seemed stressed at 8:45 a.m. and the store opens at 8:30 a.m., so 15 minutes in and already stressed out. I never got a greeting, she seembed bothered that I had a package and she had no room for me to place it at. Very bad customer services! read more

I had a fantastic experience at this store. The two people working were super friendly and helpful. A worker got me everything I needed and packaged it up for me. I don't live too close, but would definitely come back to ship. Just a great atmosphere! read more

Would leave zero stars if I could, they made me feel like I was inconveniencing them by coming in. Spent over $125 and got treated horribly. Embarrassment to all the other great ups stores and employees. Never going back again. read more

Horrible service! After 3 months of waiting for review our claim denied! We took out extra insurance when mailing our Christmas presents. One was damaged. We took great precautions when wrapping and fragile stickers on the outside. They claim that it was only wrapped in paper so they will not honor our insurance. (we used extra bubble wrap) Basically save your money and not bother with extra insurance. Funny story...we just wittnessed a UPS delivery man slam our package down at our front door last month. We informed him we didn't appreciate that. Hmmmmm maybe UPS delivery guys need to know the definition of FRAGILE. That couldn't be how our gift was broken. Guess our children will not be getting a Christmas present! And this store will never get anymore of our business or my husbands company business. read more

I've had a mailbox with these guys for a few years. They came under ownership/management a year ago which included a move to this present location. At that time I was already considering moving as the old management was quite disorganized. Things have gotten much better since the change. There were two hiccups but they were honest with their mistakes and more than made up for it. I think I've dealt with Jessica and Kelly the most over the phone, pleasant service. Recommended. Keep it up! read more

Unlike any other UPS store I've been to, this one seems like the employees are on commission based on the cost of packing and sending a package. The seemingly uninterested woman employee said a padded envelope could be crushed by boxes falling on it as if this was the pat objection to the less expensive option. Then quoted me $12.95 to pack an Apple stylus pen. The shipping charge would be separate. After witnessing two customers charged over $100 to pack and send small boxes, I would suggest you get a 2nd opinion before doing business with this store. Went to another shipping store and was told the padded envelop was the best option without my saying anything about the previous experience. read more

I love, love this place!! Sad little parking lot which is always full but the people are FABULOUS!!! I've used them to ship normal things like textbook returns (which took less 3 minutes thanks to Jimmy!) and really, really odd things. They built a box for a very oddly shaped chair without blinking an eye, gave me very accurate shipping charges over the phone, and helped me figure out a stressful problem with a persnickety buyer's request. I love these guys! read more

Very disorganized location with an incredibly rude manager (Mik). Won't be doing business here (private mailbox) again. Steer clear at all costs. read more

You would think UPS would be efficient; ordering business cards has proven to be difficult. You know it's not gonna be good news when the guy behind the counter hands you the telephone . . . read more

Great customer service! I was helped by the manager, Amanda, and she had such an upbeat and happy attitude.

The manager here is rude and has zero idea of what customer service is. I asked for a 6 x 6 x 6 box (the smallest they sell). This guy handed it to me and walked off. I asked if he could tape it for me so I could ship my items. His response was to find it in the customer service center. The customer service center was a wall behind me with different supplies I could purchase. I explained to him that I didn't want or need an entire roll of packing tape so could he tape the box for me? His response was that there was a charge for that. Ok...charge me, I just need the box taped so I can use it. He asked me for my information (name, address, phone number) and after I provided that he asked me what Caroline's shipping address was. I'm Caroline, he asked me for my information. When I asked if he meant the name of the person I was shipping the package to he gave me the raised eyebrow over his glasses and acted annoyed. I mailed a different package on Saturday from this place and I've tried to track the package online all day with no success. I'll try again tomorrow and will call for help which I hope won't be a huge imposition on them since it would require them to give some customer service. Never going there again. read more

Agree with previous reviews. The manager, John, is incredibly rude and was no help whatsoever. He couldn't even say hello, much less find my package that was directly in front of his face. I was then charged $15 for "storage of my package" that had been in their building for 20 minutes that he wasn't even aware was there. I had no idea I would be charged since UPS did not alert me to this when I chose to have my package shipped there. He didn't offer to waive any fees and typed away on his computer for 10 minutes without speaking to me. Oh, and he managed to misplace my ID in a matter of 30 seconds. Great managerial skills. read more

This is the best UPS in town, they were incredibly helpful with my very difficult order. Amanda, the manager went above and beyond to satisfy my incredibly difficult international order, she took tons of time to help me safely pack my items as well as find the cheapest options. Her co worker Mik stayed overtime to help as well. Both were amazing and highly recommend going when they are working. read more

I have always had great experiences at UPS store # 5815 on 34th St. The parking is limited and on a busy street, but the people have always been particularly professional, efficient, and helpful. They have offered to come to my car to pick up my drop off packages when I had had surgery and had difficulty walking. Happily give them 5 stars. read more

Best shipping experience I've ever had. Jimmy is super nice and helped me figure out what I needed to do for a few tricky packages. I'll be coming back here again! read more