Pasadena lost our post office in the Berle storm so having this place on Fairmont Prkway is so…read moreconvenient. The staff is always so friendly and helpful. It beats going to old Pasadena or Deer Park to mail a letter, but even when we get a post office I will continue to come here bc of the convenience.

They didn't inform me that thee was a late fee added to my renewal. I wasn't aware that I was…read morelate.. Mrs. Kemple

This is my first and last visit to this UPS Customer Service Center. The customer service here is…read morethe absolute worst! I walked in and soon the man that works here came out and he didn't even acknowledge me. I'm the one who said hello and he reluctantly answered. He never asked me how he could help me. I gave him my DL and told him that I needed to pick up my package. He said he needed the tracking number (no eye to eye contact) which I showed him. He went to the back and left my box in the counter. If you don't like your job then you need to quit and allow someone who actually wants to work, take the job. If your attitude sucks because of something you went through, go and fix your issues and come back to work or not. Customer service centers have no place for negative vibes especially since your income depends on your customers! You should treat your customers with the utmost respect and dignity especially if they're courteous and polite. It was so bad that I'm in their parking lot writing this review...DO BETTER!!!!! Treat people right because you never know what could happen if you mistreat the wrong person at the wrong time! Again...DO BETTER!!!!!!

Lost or Stolen? UPS claims they handed off my pkg to Baytown post office, Here is the status of my…read morepkg...Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available. I just checked again and this is the status showing up for me. Status On Its Way to USPS December 14, 2018 at 6:47 am Departed Shipping Partner Facility, USPS Awaiting Item BAYTOWN, TX 77521 Now please show me where is the proof that it ever reached Baytown Post office Today is Dec 21st, Baytown Post office is less than 10 miles AWAY. So i Contacted the postmaster general.. Here is the response ...Thank you for contacting the United States Postal Service Office of Inspector General Hotline. It has been determined that your concern does not fall under the jurisdiction of the US Postal Service. Rather, your concern involves UPS, who can be located either online or with an 800 phone number in your local telephone book. And This is UPS Response..... I'm so sorry to hear what you have been through with this package. From what we can see, UPS tendered the package to USPS on 12/14/18. If they indicate that they do not possess this package, I would highly recommend that you contact your shipper to discuss any potential investigation or replacement. I apologize for any inconvenience that this causes you. -Aaron

Just needed copies, as they pulled up as a copy store. I had to sign in to their computer and do…read moreit myself---don't list yourself as a copy store.

Always good service and professional support. Many things to choose from if you want to purchase…read morethings.

My disclaimer is that I have been to this location in the past…read more I always had excellent and professional service given to me. I read a few recent comments on the service not being good. I couldn't believe it! I had to send a box out so it was a good time to see for myself. I was greeted by Christopher who was simply the best. He alone is a great reason to come to this location. He not only took care of me he also patiently answered my questions on delivery and pick up times. Before me the was another customer which he gave great customer care to also. This, to me, showed a consistent professional. I asked if I could take his picture so ALL could see who he is and be ready for great service.

I honestly don't know why this place doesn't have 5 stars. I have been here twice and both times I…read morewas in and out in less than 1 minute. I've also seen other customers walk in and out quickly. Both times I was returning something, once to the phone company, once to Amazon. Both times I had the return information already ready before going in. Which I highly recommend doing. Both times I was greeted immediately with a smile and at the end the associate asked me if they could help me with anything else. I usually dread last minute, unexpected errands, but this is one that I don't mind. I think that people have ONE unpleasant experience and feel the need to leave 1 star, but that is completely unnecessary. This UPS store, has been wonderful, and I appreciate their kindness and professionalism.

The employees here are friendly, quick and helpful and I never see any employees just standing…read morearound not working. They are always quick to get to a counter and help out when the lines get long. Mostly if it takes a little longer, it's usually because of the customer needing extra guidance with their item. The store is small and so is the parking so go during non-peak hours to avoid a crowded store and parking lot.

Had a box here for years now. Multiple personal envelopes have been put in my box opened and…read morecontents within were taken. They refuse to acknowledge a thing. They say if the person sending didn't pay for insurance it's not their fault. Okay well I'm sure you're enjoying some Starbucks, Panera, Groceries at HEB, gas cards, cash, etc! Needed a personal mailbox and they fail everytime!

I have been going to this store for 2 years. I am a cancer patient & have to go to Houston twice a…read moreweek, so it's convenient. A couple of month's ago I sent an item from Amazon that I had no package for, so they printed the label from my phone & they never sent it. Now, 2 weeks ago I sent 2 phone cases back the same way, no box or package. Well, you guessed it, one did not make. Keep your receipts.

Blake was super helpful, very nice, and provided excellent customer service! I had 4 boxes to send…read moreand he helped me in a very quick, excellent way!

Love this place! I mail a lot of packages and have always had a very positive experience. They know…read moreme by name and can immediately pull up the recipients address. They help me pack my items correctly as well. Highly recommend this family business.

I love Speedy. They are very convenient to Walden and they always take care of my personal and…read morebusiness mail and shipping. Great service and they will expertly handle what we shipping needs you have!

Great place for all shipping needs. Everyone is so friendly every time I go. This is def my go to…read moreplace in the Katy area, in-and-out

Great customer service and quick responses as well! Anytime I need help, they're quick to meet all…read moreneeds. Value well worth it!

Love this place, always get a much better experience here . The owner is extremely helpful and…read morepersonable as opposed to the robotic UPS or other shipping stores. She will work with you to be creative and ship your stuff the best way

their the best…read more true customer service. rather go here than the mean post office in baytown.