Solid UPS store. I needed to do a return and the guy servicing me was quick and nice issuing me a receipt. The space is small, so more than 3 customers and it's tight. No parking lot, but street parking that's tough as this is a popular 'hood. But, convenient and ok enough for a quick return! read more

Printing anything is a $5 fee then additional per copy. You can go around the corner and print labels for 23cents (1 minute walk). Would recommend just going to the FedEx around the corner for cheaper prices and better service read more

The service was friendly and quite helpful... even if their prices are outrageously expensive!

Used to hate this location because a manager was very snippy but haven't encountered that with other employees. Customer service really makes a difference. Convenient location in Rockridge. Parking can be harder as there's street parking. I just do returns or drop offs here so it's quick but inconvenient that ups does not do free pickups like dhl and usps does. read more

Extravagantly, astonishingly bad. The staff recently didn't blink at one of their drivers physically threatening me for asking him to address his illegally parked truck; instead they smirked at me. They've been dreadful for years, as other reviews here indicate, and seem to staff exclusively with folks who are actively hostile to customers. The FedEx around the corner is great. read more

Always in and out in 30 seconds. They are well-staffed and friendly. The smoothest shipment store!

I called this store to make certain that they would box a return of equipment I had to my ISP for free. They told me they would do the packaging. But when I arrived with the electronics that needed to be returned, they said the boxing charge would be $6.50. I explained that I was relying on what I was told on the phone. The clerk was not moved by the mistake the store had made in misinforming me. Not good customer relations. read more

Horrible place with horrible notary I do not recommend you go by to use this place. Never there and nasty and rude. Generally UPS Store is a rip off anyway. read more

They charged me two dollars for 4 inches of tape. The customer service there has been bad for years.

Worst ups employees out of all the ups locations in the area!!! Snobbish people and any Amazon return typically don't need to be taped at other location, you will be asked to pay for it here because they feel they have the right to charge you for packing the box. I would avoid this location and go to the other ones in the area if you want to save your money and energy try to reason with them!! read more

I've been here a few times out of necessity for faxing, returning online purchases, and the occasional copies. Parking anywhere in Berkeley is non-existent. However there's a parking lot for customers on the College Avenue westbound easement. The entrance is around the corner on Alcatraz. The staff are very helpful and accommodating. Lost a star for the suggestion that I leave a tip for their sponsored softball team or something!?! read more

Very courteous and helpful staff I even requested that a heavy item be carried to my car and was gladly assisted with that. read more

Terrible rude service from a guy named John. Tried to charge $2 for a piece of tape. Not a roll but a piece. I avoid this place but Amazon sent me there. Clearly these guys like to be rude to local neighborhood people who they clearly don't like. They could work at a different location if they hate the Rockridge clientele. read more

Super lame. They want to charge you $4 dollars to print a UPS shipping label. Won't be wasting my time here again

Was truly grateful to the team at the Alcatraz UPS store. The corporate office had pulled some skullduggery and had ordered my return back on the truck *six minutes after it arrived at the access point for pick up.* The staff were incredibly kind, communicative, and professional. They worked hard to help me find a solution. Package received, all's well that ends well, thank you all very much! read more

Called to find out the store hours during shelter in place. Obviously this is an essential service, and obviously nobody can get anything without having it shipped, so UPS is critical right now. Amazingly, the folks who work here are short and snippy and rude. I got hung up on before I could even ask my question - twice. I totally understand that everyone is stressed out... all of us are. Kindness counts for a lot right now, so while all of us should be extra-kind to our UPS professionals, I'm hoping our UPS pros can be kind to us. read more

UPDATE: I finally received a resolution to the issue I had previously posted about here regarding Amazon returns I had returned at this UPS location, and I was eventually credited for all 5 Amazon orders I returned (a little over 30 days after I returned them). What I cannot tell you is WHO is responsible for resolving this issue, as I had to submit questions not only to all 5 of the Amazon sellers from whom I had originally purchased these items but also then submit 5 inquiries to Amazon for each separate item that I had not received reimbursement. Within about 4-6 days, I received notification from Amazon that I had been credited for all 5 items for which I had made an inquiry. NOTE: I returned 6 items at this UPS location all at the same time, and was only credited for 1 of the items I returned on that day. The other 5 items took over a month and inquiries to both the sellers and Amazon as to why I had not been credited. I still do not know what happened or who resolved this issue, although I suspect that Amazon just ate the loss. I'll explain. I do know that once I returned these 6 items, my Amazon account never reflected any information that suggested that this UPS store had begun the process of returning the items (again, over 21 days AFTER I had visited their store to return my purchases), or even that they had received them. That is a major red flag, like every other Amazon return I have ever done at any other retailer IMMEDIATELY reflects that my return has been processed and I will be receiving credit back to my account once Amazon receives the items. After writing my original review here on Yelp, which was over 3 weeks have I had visited this store and given them my returns (and watched the clerk scan them and take them to a back room....yet also tell me and others that he could not issue us a receipt), I then reached out to the seller's to ask them if they were aware of any return. The sellers told me to reach out to Amazon directly. I submitted inquiries directly to Amazon (5 individual inquiries, one for each item in question) and within a week, Amazon notified me that I had received credit for all 5 items. NOTE: The day before I received notification from Amazon and credit for all 5 items, my Amazon return status for all 5 items in question was still showing that I could "print a return label". Again, I have never had this issue when returning items with other retailers, so I suspect that Amazon just took the loss on these items. I will not be using this location again. Instead, I will be driving over to Kohl's in Alameda for all Amazon returns even though I only live a few blocks away from this location. I cannot comment on this location with regard to UPS packages or services. I do appreciate that they had their operating hours updated during the pandemic to reflect their actual operating hours. The clerk who processed my return was also very nice, as far as his demeanor was concerned. read more

I've used the UPS access point option for quite a while now without much issue, until recently. The last few packages I went in to pickup and was told I shipped them there directly instead of requesting an access point, which I definitely did not. The company I ordered from had a UPS access point option and that's what I selected. Today I was told I have to pay a $10 pickup fee to get my package which is ridiculous. I ended up refusing delivery; why would I pay to pickup a package that was shipped to me for free? If you use this service I would be aware that sometimes you'll be able to get your package without issue, but sometimes you will be told it was shipped incorrectly and have to pay a fee or they'll push you to open a mailbox with them. I called the company I ordered from and they said the order was shipped via access point. Not sure where the disconnect is but I won't be using the access point option again. read more

Doesn't provide services advertised on their site, the actual location page. The owner I believe is the one that works there and is very surly, doesn't care at all. read more

Conveniently located but suboptimal run. Long lines because of inefficiency. I only come here when I have both fedex package to drop off across the street. Telegraph location is much better and friendlier. read more

dear UPS store THANK YOU for having good staff, good hours posting on yelp and online etc!  im soooo terribly disappointed in the UPS the Shattuck store - they don't have the right hours posted etc and its really hard when I have two toddlers in the car and working full time in a pandemic! anyway thank you! read more

Shipping broken laptop back to manufacturer. Manufacturer provided label. This UPS charged $50 to pack it and "labor." After being charged, I asked if I just found an old box around the house, threw it in there, and gave to UPS, it wouldn't have cost anything? Person at UPS said "yeah." Thanks for your transparency. Definitely taking business elsewhere. Used to frequent 1-2 a week for business-related needs. read more

Would totally avoid. They will charge a fee to package the product for you. All the other ups locations I've been to wouldn't do that. Never coming back to this location ever.... read more

The people who work here are unhelpful sociopaths who love to punctuate their disagreeableness with 'I just work here I don't make the rules.' there's much better service at the UPS store on telegraph just a 4-minute drive away and totally worth it to not be treated like a jerk just for trying to mail a package. read more

I returned a small Amazon package here two weeks ago. The process seemed smooth, I told them I was here for an Amazon return, they scanned my code from the Amazon return information, confirmed I didn't need to box it up, and I left. I checked back into my Amazon account and the return was never received. Did the person in the store forget to send it? Steal the package? Not scan the code properly and didn't catch it? I have no idea. I've reported it to Amazon, but stay away from this UPS store ... read more

These guys have really grown on me! I've come in for lots of shipping needs (Zappos returns, to be exact) but recently I needed to get some forms notarized and was in a big hurry. Like, I was rushing to catch a plane AND trying to get some time-sensitive closing docs in before I left. These guys really came to my rescue, and took care of everything thoroughly and calmly and I was on my way faster than I could have hoped. I like that the shop is small and easy to get in and out of. It has a friendly neighborhood feel and I like seeing the same guys every time I go in. Though there's no parking lot, I can always find plenty of street parking on Alcatraz and the side streets nearby. Plus, you can hit up other errands while you're in the area - grab some Peet's Coffee, a sammie at Southie, or a cone at Tara's Ice Cream. I love this 'hood. read more

I needed to print a return label and send out a package today. Normally you can print at a UPS store by logging into their computer and paying 10 cents per page. When I was there the computer was broken though, so the only option was emailing them the return label to have it printed... which apparently has a $3 service fee. So to print my one page it would be $3.10! Don't penalize the customer for your own broken equipment! Any other store would have offered to waive the $3 service fee given the broken computer. read more

I wish I could give them negative stars. 1. I got there at 5:40 and Sakhon, the UPS employee manning the store at the time, was locking up. I asked if they were closed, since I ran over when I saw on yelp that they close at 6. Sakhon begrudgingly replies that he can help me. I feel guilty but they're not supposed to be closed and I really need to send my documents so I follow him in. 2. I picked up a manila envelope to ship my documents in but Sakhon says I need to use a different one..which I later learned costs $5 dollars...why would you sell envelopes that your clients can't use??? 3. After about 10 minutes of punching stuff into the computer, Sakhon says the address I'm trying to send to isn't working. I take back the print out of the address I handed to him and read it aloud. Sakhon then says the address is now working, not admitting that he put the wrong address in. 4. Sakhon says it'll cost $15+ to send my docs. I say this is insane, plus I have to use his $5 envelope!? 5. Earlier, Sakhon had asked if I wanted to send my docs via UPS or USPS. I was confused, since I was at a UPS store after all, but asked which was cheaper. Sakhon replied that UPS was cheaper, which is why I proceeded to send my docs via UPS. Now, pissed off Sakhon tells me to go to the post office tomorrow since USPS is cheaper. read more

Very friendly and get right to business to keep thing moving quickly. The staff is always willing to talk through your options with you which I appreciate. read more

I've had a box here over two years. No issues until last week. I was not getting email notifications for all the packages that were delivered. Then they couldn't find some of the packages. They were not logged in and stored in the right area. The staff apologized and said they are training new people. But no one seems to be back checking them. I now hesitate to drop off any Amazon returns or have them receive packages. And I'm not renewing after my contract expires. They are going to lose things with this haphazard system. read more

the guy that wears glasses with a pathetic beard that works here is a total asshole. I walked in with a package drop off, he rudely and aggressively asked, "what are you here for?" To which I replied, "I have a drop off" and he interrupted and said, "THAT'S not essential!" firstly small dick, you don't know WHAT'S in my package (he never asked) and secondly it IS essential that I send this package to get money back as I am on unemployment due to COVID. I get that it's corona times and we need to be distant and he's probably hating his life that he's deemed essential and has to work with the possibility of getting ill but this is not your time to shine to act like some sort of "god" to deem what needs to be packaged and sent off and what doesn't. that's the governments call. reported his rude ass to UPS customer service. read more

This store is run by a bunch of stoned Cal students that have no idea what they're doing. I sent two Christmas packages to the same address. One made it, the other didn't. Package was returned to this store. There was nothing wrong with the package, the address, etc. It was driver error. When I came into the store to get the package, it was a complete MESS! Packages everywhere, total chaos. Took them forever to even find my package in that pigsty. The customer service I received was BEYOND poor. They wouldn't re-ship it without charging me AGAIN for their driver's mistake. The idiots running the place had no idea how to give me a refund, were unsure of who to even ask. They seriously need a babysitter for the moronic children "working" there. I'll never do business here again. Do yourself a favor and use the FedEx across College Ave. Clean store, and it is run by actual adults! read more

Friendly, quick processing...Sometimes there is a bit of the line due to size of space and following Covid protocols but usually the wait isn't that long. read more

I literally live down the street from this UPS store and go out of my way to go to the one on telegraph instead. There's always a problem here and they have bad attitudes. They won't give you a receipt for a pre-labeled drop off where as the other UPS store will read more

Wry Covid aware. One customer in the store at a time. Everyone else lined up outside. Never had a problem here.

This is the worst UPS store. Anytime I go in there is a problem. Employees that are clueless and completely unhelpful. A long line. I didn't have the time to go to the one on Telegraph where they are polite, helpful and courteous. I went back here because it was convenient - NOT! They delivered a severely damaged package, I did not open it and they didn't want to tape it back up to be returned. They wanted to charge me $2 for the privilege of them fixing their gross negligence. Go to another store. You'll be happier. read more

This has to be the worst UPS store in the Bay. We called ahead of time to see if our package was dropped off there (we had received a slip but misplaced it, so weren't sure). The employee on the line kept asking the same question - "Did you see your package was tracked to here?" to which we were continuously tried to explain that we had gotten a slip that said it was being delivered to that location. He eventually said "I have to put you on hold, I have 10 customers here" to which he put us on hold for 10 minutes and then hung up on us. We tried calling again and the phone just kept ringing. No one picked up. WTF? read more

I was superbly not looking forward to having to come buy a box just to ship a text book back to Amazon but the Homie Alex hooked it up with an overnight envelope free of charge! Thanks Alex you're a REAL ONE! Definitely coming back read more

Very nice and helpful even during the COVID-19. The attendant was extremely helpful with notary and mailing things. Thank you!

On September 15, I dropped a package with expensive headphones, a suit and some shoes my son had left behind when moving to LA. I insured the headphones and asked for a signature. I was assured it would arrive on the 19th at the EARLIEST, if not later "because of Covid" (I actually had the employee repeat that information). 1. The package was "delivered" two days earlier (on the 17th) 2. The "driver" (doubtful it was ever in the hands of a driver) conveniently signed in the place of my son because "they" deemed the package to be at the correct address and safely delivered". 3. Well, there was no package ever delivered at my son's address. My son was home at the time of "its supposed delivery", no one knocked or went up the stairs. He did not expect the package at the time but he has proof he opened his front door 25 minutes after its "delivery" and there was no package at the door. To this day, my package has been considered as "lost" or maybe "stolen from where it was delivered". I filed a complaint but never got an apology or an explanation. "The package was delivered, we don't know where it is, not my fault" was the answer! After reading the reviews, I see I am not the only one in this situation!! UPS, you'd do well to investigate on these "lost" packages a bit more thoroughly. I am not sure what you all will do but I will certainly never go back to UPS and especially not at their Alcatraz branch. They lost my trust. read more