The staff was incredibly kind, helpful, and welcoming. I've never had a bad experience here, and…read morethey always make the return process quick. Excellent customer service every time!

A very rude and abrupt young man took my Amazon return today. His grumpy attitude was unnecessary…read more I won't ever go back. You guys sure know how to ruin a beautiful, sunny day for someone. A smile and helpful attitude would have changed everything!!

I went into this location today (6/2/2026) around 3:15 p.m. There were two women working. Neither…read moreone smiled at me or greeted me or even acknowledged me. One was collecting trash behind the counter and the other was getting packages out of the bins. I kept staring at both of them and nothing for the longest time. Finally the one collecting trash BARKED, "Someone will be right with you." One of them should have stopped what they were doing to help me because what I needed took all of TWO seconds. Finally the woman collecting the packages out of the bins came behind the counter to drop them off and proceed to glare at me and finally said, "What are we doing today?" and when she was done, two seconds later she handed me a receipt and glared at me. No, "Thank you" or "Have a good day" or "Thank you for coming in" so I grabbed my receipt and walked out the door. Not shocked to see that this location is rated so poorly. The owner needs to spend more time in the store. Attitudes like this run customers off. The UPS store in Star is actually closer to me so we'll just go there from here on out.

This UPS store has the best customer service! They are always so kind and helpful, and don't rush…read moreyou. You can scan in your own Amazon returns, and they have an automatic door now if your arms are full of packages. The parking lot is always full and crazy, but if you circle a few times, something opens up. If you're handicapped, those spots are almost always open.

Found this place when looking for Amazon return locations. The self amazon return station was EASY!…read moredon't have to wait in line for human help.

I was excited when UPS opened a store in Star. Prior to that, it was another ship and print company…read morein Star or drive to the UPS store in Meridian. The other store in Star presented some problems for me, so we have been coming here. I'll be up front and say that, prior to the last two times we have come in to this UPS store, I was happy. It's easy to return Amazon packages or ship my own packages. The time before last there was a very long line. One customer was taking a long time for his transaction through no fault of his own, and another, elderly customer was moving very slowly and running every card in his wallet multiple times in order to pay, which made his transaction take way longer than it should. Meanwhile, there was a third cash register (and a third clerk) who did nothing to alleviate the congestion. Today we came in for an Amazon return and to mail an 8x11" manila envelope with a thin catalogue type profile. My wife asked for the least expensive way to send it. The young lady quoted $16--for it to be shipped UPS. She did not offer USPS postage, which is what we wanted. My wife was confused. She hadn't asked for USPS but did ask for the least expensive. I think this young lady should have be intuitive enough to realize that USPS is the least expensive: $5 vs $16. She was very nice, however, and the situation was quickly clarified when my wife said that she would just take it to the post office and the young woman then offered that option. So, just putting this in my review so that these young clerks can be properly trained to offer all the options available, UPS or USPS.

As many other reviewers stated, the employees are super fast and friendly. Even if there is a long…read moreline, it moves quickly. There's always enough staff during peak times. I mostly go here to do Amazon returns, so I can't speak to the other services, but I have seen them boxing up stuff for others. Staff is truly helpful, patient and kind.

The customer service here goes above and beyond! All of the staff I have encountered here over the…read moreyears have been kind, helpful, and more than happy to assist me with a positive attitude. They are very hardworking and even when the line is long it goes fast! I always leave here impressed by the service.

Person working there wasn't to interested in helping me. I was just dropping off an Amazon package…read morefor return.

It is absolutely ridiculous that a few days before Christmas this location only has one person…read morescheduled to work. Bless her heart, she tried her best. The management needs to do better.

Each UPS Store is a little different and I'd experienced a patient, helpful staff at the State and…read more18th so I called ahead to see if they could handle my complex request. I spoke to Zoltar and after our conversation, I had complete confidence in this location! I was greeted by Noah and she was already filled in on my "baseball" order and staff already pulled the 6"x6" boxes for me. Nice! I had about a dozen personalized calligraphy baseballs to ship to individual locations. And I was using a colleague's credit card. None of this phased Noah! She helped me package each box with the baseball and customized note. Noah made my complicated task easy. Thanks, Noah (and Zoltar too)!

Zoltar has helped us several times and made complicated transactions go seamlessly. They are lucky…read moreto have him on staff!

The staff at the store is super polite, always has smiles on their faces, always helpful and…read morefriendly.

The customer service is really great. They go out of their way to help you and make you feel…read morecomfortable.

Supposed to open at 9:00 Saturday. Went at 9:15 and no one there and doors locked, no answer on…read morephone

I recently went it in because I needed help. The lady there with glasses and puffy hair was not…read morehelpful at all. I asked her a question and she did not even know what she was talking about, she sent me through a rabbit hole of something entirely different than what I asked for. I lost money due to this I'm very upset. Do not recommend going here because they are not trained right and will waste your money and time. Not coming back.