I've been to more UPS stores than I can count in my life and this takes the cake as the best one!…read moreI'm always so shocked that every time I'm in here I never have to wait more than 5 minutes to be helped and they're so incredibly friendly. The partnership UPS has developed with Amazon to support returns is second to none; scan the QR code, give them your stuff and you're good to go! I'm so thankful to have this in the downtown area.

To Karen, usually i dont leave reviews but i just wanted to share some honest feedback. Every time…read moreI've interacted with Danae, she's been incredibly helpful and professional. She consistently provides excellent service and makes the experience in the store a positive one. That said, I've noticed a few times when you've been in the store, and your interactions with the staff come across as disrespectful and unnecessarily harsh. The attitude seems dismissive and unkind, and it really stands out--especially when the team is doing their best to help. I hope you take this as honest feedback. We all benefit from showing each other basic respect, especially in shared spaces like this. Thanks for taking the time to read this.

Something has changed in the past several months over a 3-year-period when I began going into this…read moreUPS location. The bldg is not brand new, but something is different, It looks brighter. It looks cleaner. It looks more organized. It's more efficiently run. It looks like a well run business; it is a stark contrast for the better. The team of employees is even friendlier, more professional, the lines of people going into the store move faster. Whoever is managing this store at 104 E Fairview Ave has higher standards in management, is a keeper, a lucky find for UPS. Congratulations to the new management!

A very rude and abrupt young man took my Amazon return today. His grumpy attitude was unnecessary…read more I won't ever go back. You guys sure know how to ruin a beautiful, sunny day for someone. A smile and helpful attitude would have changed everything!!

This UPS store has the best customer service! They are always so kind and helpful, and don't rush…read moreyou. You can scan in your own Amazon returns, and they have an automatic door now if your arms are full of packages. The parking lot is always full and crazy, but if you circle a few times, something opens up. If you're handicapped, those spots are almost always open.

If I could give zero stars, I absolutely would. This place is always overcrowded because the…read moreemployees are NOT trained. They're thrown out on the floor/counter with absolutely no idea what they're doing. I have been to this store probably 10 times and every single experience I've had has been horrible. I first thought it was because they were super busy, but it's because nobody at the counter knows what they're doing. I refuse to go back.

This specific branch has lost two returns I've dropped off recently. One- no big deal, it was…read moreSHEIN and cheap. The other- a Verizon wireless trade in that means I now have a nightmare to deal with. Be very careful using them and always keep print outs.

First time. Returned Amazon item, mailed two packages. Very good employees helping everyone. Highly…read morerecommend.

This is the closest UPS Store to me and I've probably been here 50 times over the years. I don't…read moreknow where you find your staff, but they are such an upbeat, kind, helpful, friendly crew - consistently! Kudos!!

This is one of the most outstanding UPS stores anywhere, largely because of the outstanding…read morecustomer service that staff routinely offer. I am elderly and am not very knowledgeable regarding many of the computer procedures necessary for the return of ordered items, but the staff are always extremely polite, patient and helpful to me in getting packages properly prepared with correct labels. Daegen and Kyle are two of the employees who have gone "above and beyond" in giving me assistance. They each are amazing young men.

Person working there wasn't to interested in helping me. I was just dropping off an Amazon package…read morefor return.

It is absolutely ridiculous that a few days before Christmas this location only has one person…read morescheduled to work. Bless her heart, she tried her best. The management needs to do better.

Each UPS Store is a little different and I'd experienced a patient, helpful staff at the State and…read more18th so I called ahead to see if they could handle my complex request. I spoke to Zoltar and after our conversation, I had complete confidence in this location! I was greeted by Noah and she was already filled in on my "baseball" order and staff already pulled the 6"x6" boxes for me. Nice! I had about a dozen personalized calligraphy baseballs to ship to individual locations. And I was using a colleague's credit card. None of this phased Noah! She helped me package each box with the baseball and customized note. Noah made my complicated task easy. Thanks, Noah (and Zoltar too)!

Zoltar has helped us several times and made complicated transactions go seamlessly. They are lucky…read moreto have him on staff!

The staff at the store is super polite, always has smiles on their faces, always helpful and…read morefriendly.

I visited this store today and the staff was amazing! I had 11 boxes some very large, the young man…read moreworking saw I had multiple boxes and was outside asking if I needed help as soon as I got out of my car. Him and another young woman helped take the packages from my car onto a cart and wheeled them into the store. So thankful for the help, check out was very easy. They even assisted me in packaging 3 additional shipments. Great customer service!

Supposed to open at 9:00 Saturday. Went at 9:15 and no one there and doors locked, no answer on…read morephone

I recently went it in because I needed help. The lady there with glasses and puffy hair was not…read morehelpful at all. I asked her a question and she did not even know what she was talking about, she sent me through a rabbit hole of something entirely different than what I asked for. I lost money due to this I'm very upset. Do not recommend going here because they are not trained right and will waste your money and time. Not coming back.

This is my go to place for shipping, Amazon returns, and a mailbox that gives you a physical…read moreaddress for your business, not just a PO Box. Service is always fast and friendly and their prices are reasonable for the services they provide.

The first time I came in to use the Amazon return feature, I didn't have a cardboard box so they…read morecharged me $3+ for a box. Ok, that's fine, I will do better next time. Next time ended up being three weeks later, so I brought in the return in its ORIGINAL packaging, and the employee said, "this box doesn't work, it needs to be a plain cardboard box." So they've gotten me to pay over $6 for two return items that don't even add up to $30 in value. Does that make sense to anyone??