Not sure why all the bad reviews. Excellent customer service every time I enter the facility. Smooth easy transactions, patience is all you need as we are the customer for this store. Respect earns respect. read more

This is review based on two different encounters: 1. The first time I had a problem when I needed to send a greeting card: our post officers is not close at all to our house, so we've decided to call the ups store and ask if they have stems and would mail the card - nice gentleman replied that they can mail it for us. At the store a young lady served me, and told me that it would cost me $1.66 to mail a regular card, and I replied that I didn't expect such a high price, I only have 89 cents, and need to get more money from a car. Her respond was: oh, you don't have to I will mail it for you. I thought that it was strange, and ask her: are you sure? She said yes. So I paid 89 cents. My daughter's birthday was 6 days later, so I kept checking with her if she got the card, but every day was answer No. We though that the card was lost. On June 30 she finally received the car, which had two posting dates in Phoenix: June 19 and June 26, which means that they mailed it one week later. So, if you want your mail be mailed on time - go somewhere else. 2. Today I went to that store to return my Amazon package. Stepped in and was looking for my return code on my phone. I was the only customer there. A young guy offered his help, and I said I am not ready. By the time I found my return code, he was gone , but a lady was training a new employee, I was patiently waiting. She finally asked if I need help, I replied that I need to send back package - her reply was he can help, the young guy was back. So he scanned my code and told me: YOU ARE ALL SET. I reply: no, I want to see you outing the label on the package. He was confused, and asked me: do I need to print the label? I said yes. He: I cannot, you supposed to print it. I said: if I could, I would have done it. He didn't know what to do. So, I asked to call somebody else. The alder lady comes out with an attitude on her face, I guess because she was interrupted, looks into the screen and tells me, in the rudest tone, that the label was already used. At that moment I was confused, and asked: what do you mean? She said that the label was used and I need to contact Amazon, I still was not getting what's going on. Than she asked if I returned package before, I said yes, but long time ago. I realized that I probably opened wrong item. I found my designated label, and was able to leave my return package with the rude lady. Can you imagine, what would've happen if I didn't tell the young guy to print the label..... my package wouldn't be return, and I am positive that they would've never followed up on it. So, please save your time and energy - go to some other location to do your mailing business. read more

Honestly, avoid this location at all costs. Customer service is fucking terrible. You can just tell they don't give a shit. I would suggest finding a new job that has nothing to do with customer service because it's apparent how much you truly like your job and care about the customers...I've tried to look on the bright side and brush it off, but I just can't withstand holding my tongue. As someone who works in customer service as well, I advise you to do better. I can promise you that a smile and a positive attitude goes a long way. Also, I had an incident where my package was " lost" (prob stolen here ) at this location and the way they handled it was so fucking unprofessional and terrible-zero empathy. The employee told me to come back the next day, even though the package said it was delivered , like where's the logic??? I would never in a million years think that having my package delivered to the UPS store would result in somehow losing my package. They literally offered zero solutions, which again reflects their customer service. In conclusion,get fucked UPS is trash read more

I love the customer service at Buckeye UPS store all employees are kind beside...... but There is ZEE He's the best there he answer's all my questions and he help's me with everything I need all the way from delivering my packages to my Free print outs to my faxes everything I need ZEE there with a smile on his face to help ZEE is the BEST employee there Even when some customer's are being so rude to him he still smiles on and keeps on helping he should be employee of the year what am I talking about he should be management he's the best there I am so happy I found this UPS store because let me tell you ZEE is the best guy there to help you with all....Questions read more

RUDE employees, Every single one of them on today's shift. I've been to several UPS Stores and this was by far the worst. I was going to ship a 10 cube box and the employee inputted 14 cube in the dimensions which obviously reflected the price drastically. She was rude when I pointed it out and tried saying that was the size of the box when clearly it had 10x10x10 printed on the box. I also overheard the other employee being rude to the customer next to me. It was literally like the Twilight zone in here. We are coming here for a service and giving this store our business and time and to be treated disrespectfully is beyond disappointing. It even gets better because when I left I saw a woman walking in the store with multiple boxes trying to enter the door with a child and the same employee behind the counter just stared and did not offer any help. HORRIBLE CUSTOMER SERVICE! read more

Stopped by to get something notarized. The guy that helped us was pretty cheerful and very helpful. The other guy that was there was also very pleasant. It's late and you'd think they'd be in a mood to hurry and close up but they weren't. I even told my husband that i can tell these kids enjoyed working here. read more

I like to thank Zee for always creating a great customer experience!! He is always friendly and professional. He did a great job explaining how my return worked with Amazon and how to resolve my issue! Thank you Zee you are truly amazing and always put a smile on my face!! read more

They double charge. Returning an Amazon package and they charge for the box! I thought Amazon paid them to pack and ship the return.

The employees at this store are ridiculous! I went to for an Amazon return and the man working attempted to mansplain how Amazon and my iPhone works ! Then he attempted to grab my phone to show me how to push a button ! I walked out . I will never use them again . Wow just wow ! Rude and unprofessional. read more

I found myself in need of some shipping services, and decided to drop by this location. It was busy, but to be expected. The manager was very much someone who met customer needs, and kept things moving very efficiently. The staff were all very polite and went out of their way to assist. I was very impressed with the overall speed, and excellent customer service provided. I will go out of my way to return. read more

Pardon my french. Bunch of rude fucking dumbasses working at this store. Can't even do basic addition or subtraction. They promised me a $15 rate for a Priority shipping package then when the newbie was processing the transaction, she charged us a little over $18. So when she only handed back $1~ in change we told her that it was supposed to be $5 back because of the $20 we gave them. So she gets all flustered and the manager there was trying to give me back the right change and they only gave us another dollar back. At that point they were already fed up with us even though I told them Sorry for being annoying and all that. So the dummy new girl just sighed and said next customer. I went here to get some shipping done in a nice efficient manner but their rudeness and unprofessionalism made it a horrible trip. It genuinely made me upset. FIND A NEW STORE DONT GO HERE. IN THE END WE ONLY ENDED UP WITH $3.75?! read more

I took an Amazon return into this location. When I walked I waited for the employee to finish putting the customers returns in a big clear bag. When I got p to the counter he told me I had to have everthing together in a box. I read him what the Amazon print out said and would not budge. Pretty lame. read more

After 3 different trips to this store my wife and I have found the employees rude and inattentive. I understand we are in the midst of a virus pandemic but that does not mean folks have to be rude. My last trip there, yesterday, was the last straw. I arrived at the store to return packages to Amazon. There were 5 folks in the store at the time. Two more couples came in shortly after. All of a sudden one employee, a young man, came out from the back and literally starting yelling that there were too many people inside and that some people would HAVE TO LEAVE until other customers were helped. He seemed very angry and somewhat frightened. He repeated his warning and order. At that point I left with 3 other customers to find another UPS store. This will be the last time I set foot in this particular shop. Too bad. read more

Big shout out to Zee! His costumer service is above and beyond! He helped me with Notary and Finger printing this week!

I went to this UPS Store with a ton of returns, figuring the staff would run and hide as soon as they saw me. Instead, I received the best service I ever have at this store or any others. Sebastian and Z took phenomenal care of me and we're so pleasant. They had a line of people soon after I walked in and worked pleasantly and efficiently to get through all of us. I'd highly recommend this store, especially if Z and Sebastian help you!! read more

I have used this location a few times to ship things out. My wife went in today to send me a package while I'm away at training and they charged her $95 to send a package when the online tool only said it was going to be $45. This place is a joke!!!! My wife sent a similar package a few weeks prior and it was only $45. Thank you for screwing over my wife while I'm away.... read more

Harry and Cassie are amazing there. I don't like the new crew they have 0 people skills or maybe I'm just too used to amazing service by these two phenomenal individuals. Great job guys. Thank you for everything! read more

The man working the counter was very nice. I have been in here several times and always greeted with a smile and respect.

This store advised me about insurance up to $100 on my package. They even slapped FRAGILE stickers all over the box. I wasn't advised that this insurance was for lost and stolen only. Damage was not covered since I had packed the package myself. I put in a claim and was advised that all information goes to the store that I dropped the package at to approve. When calling them I was advised that they couldn't help me and would have the manager call me back. Just as I figured I haven't received a phone call back. So guess I'm out $100. If I had been advised of this, I would have let them pack it or not mailed it at akk. This store has poor customer service. Don't think I will be using UPS in the future. read more

We are all dealing with the new way of doings things with the pandemic situation. As employees and customers. It is sad to see the amount of hate towards the employees of this store. They have always done their best of their abilities. It does not matter if I need to use their computer, have an item laminated, or send mail. The new rules they MUST enforce aren't up to them. They are doing their job to keep everyone safe. I wish more commenters had common sense to get off their high horse so they can have a better day. Thank you store 6422 for being open for MY CONVENIENCE. read more

I had a terrible experience at the Buckeye UPS Store. The lead person was extremely rude. I had everything prepared. The time before that was great and I wasn't even as prepared. I did everything as he told me the last time and thought it was fine. He accused me of not being prepared when I called back and I just wanted to ask a simple question. He kept talking over me saying he already spent 45 minutes with me but that can't be true because the receipt says 9:22 and you open at nine. I was there a few minutes after nine. He said I will just reverse everything and you can start over. He wouldn't even listen and I was just trying to understand the process because some refunds were showing and not others. The return was correct. I didn't need him to reverse anything. I had already checked everything. I had a lot of items but I merged them together. He said it was easy because it was all together but then went off on me when I called. I didn't deserve his anger and condescending ways. I will find another store to go to. It's sad because I will live in the area but I won't be treated like garbage. read more

I've been using this store now for over a year for business. A package I needed next day air went missing from the store. Unfortunately on my end the employee forgot to get a receipt for the package. But the store has been no help what so ever. Even refused to check to see if the package was sitting in their store or just miss placed. After this experience I won't be using ups or this store. I'll spend my money else where. read more

Trever was great help printing 11x17 from a email that I had on my phone. there were 3-4 others people that he was also serving are the same time with other things.. what a great multi tasker. read more

Poor customer service! The sales lady was helping me print new labels because mine weren't working. They offered the computer to "help" me out then the manager came out and told her to charge me for the copies plus the computer time. The sales lady was great it was the manager who had poor service. read more