They're always courteous, helpful, and quick as can be. I can count on being in and out of there fast.

My wife and I needed several documents notarized and sent overnight mail. The team was so helpful. We now use this store for all our shipping needs. read more

Great staff always takes care of forwarding my mail to be. If I have a concern or question and call them they there is never a problem and the problem is taken care of. Thanks for a great customer service. A V M read more

The store is convenient, but the staff has anger management issues. Every time I've visited this store there has been a glitch of some sort. The dark haired lady that seems to be the owner is beyond rude. Avoid this store if you can! read more

go somewhere else if you like customer service ...$1 for a 12inch pc of tape and an attitude from an employee...

nice people, always staffed appropriately (my experience) for the volume of business. if there's a line when I enter, it moves quickly due to several stations being available and staff trained to handle a variety of requests. max wait time has been about 60 seconds. normal time is zero wait. I really can't ask for more than that. read more

I wish I'd checked Yelp before going to this location! I had one of the worst experiences in my life. I had3 documents that needed to be notarized. I was concerned about 2 of them so I asked the "lady" to please check my documents to determine if they could be notarized. She looked at all 3 documents and then told me to sign them. I gave her my ID and she began on document number 1. Before finishing notarizing #1 she stopped, picked up docs 2 & 3 and asked me where the rest of each document was. I had the signature pages that stated the notary was noting that I was " My Name"and that notary verified my ID and that I signed in front of her. Doc 3 was worded differently so my vendor, who works with my companies' licensing in all 50 states sent the entire package. The other 2 docs identified the title of the document but did not have all pages. I noticed my vendor who owns a company that assists companies nationwide to obtain licensing, had sent documents that were somewhat different--which is why I asked her to verify before beginning this process if she was able to notarized before I signed them. She then begin to finish the doc 1 and needed to get another pad for my thumbprint. As she walked away she loudly proclaimed "this is not my fault!" I had said nothing about anything being her fault. When she brought stamp pad back l said I did not say anything thing about anyone's fault. I only said that's the reason I asked you to take a look before I signed them. She kept loudly saying this is NOT MY FAULT while blaming me and shushing me if I said anything. She left me and went somewhere in the back while I paid for the one document. When I paid the gentleman who processed my payment, I began by saying I'd like to make a suggestion but before I could finish SHE came running from the back loudly saying "YOU CANNOT SUGGEST ANYTHING"! I l l left the store immediately thinking she has to be an owner because an employee could not exhibit that behavior without 1 of the 3 or 4 men behind the counter interjecting. Another customer mouthed "I'm so sorry" as I departed that so-called place of business. By the way, not that it matters I am the CEO of a company operating nationwide from here in CA and another state. I wish we could give 0 stars..I will ensure my Carlsbad employees never go there! read more

Worst place. Do not spend money here. Rude and disrespectful. Would not service me from beginning to end. Instead interrupted serving by looking around, talking to staff, handing things to other people. I asked to be served and the women increased her lack of customer service and balked. I asked to complain to the owner and she said she was the owner, Kiran Misra. I am complaining to the regional manager and National manager as this was completely disgusting. read more

I have used this store time many times and had very helpful and polite service from employees. However, several weeks ago I went in to reduce a document using their copy machine. They wanted $1.75/page to do it themselves so I chose to use their self-service​ machine for $.15/page. It is a complex machine and didn't work as expected, there weren't​ even markings as to where to put the paper and there were several possible options. I asked for help and was told that's why they charged $1.75. The owner herself was there and was so rude about the issue that I will never go again. There is more than one copy shop nearby, and the closest one will do it themselves for $.25/page - they are my new copy shop! read more

I have been using this store for a few years and have never had a bad experience. They wait on you immediately and are friendly, courteous and knowledgeable. read more

First off, I work next door. I come here very often. In the past I have been treated nicely and usually just buy paper products etc for marketing. Today, literally got yelled at for glancing at the printer paper which was behind the counter. Everyone was busy and I needed to look at what type they had in stock, which I have done many times in the past. I was literally one foot past the counter so I could see, and who I think was the manager, literally raised his voice at me in an extremely rude fashion, in front of other customers, for looking at printer paper. What a joke. This guy needs to learn a lot about customer service and the industry that he elected to be in. I will not be going back. read more

never had an owner be so rude and unhelpful. she would not listen to what i wanted to have shipped. she kept cutting me off and saying they can not ship my package. she does not understand what customer service is. but, she does want you to know she is the owner & wants to take your money! she will tell you that. i left & went to another ups store. they listened to my request & had my package shipped out right away. no problems. it's worth the drive to the ups store in the ralphs shopping center off of poinsettia. GO ANYWHERE ESLE TO HAVE YOUR PACKAGE SHIPPED! trust all the negative reviews here. the owner does not deserve any of our business. read more

This incident started out so innocently and ended with yelling and bickering. I had brought a package (fairly large -- 20" x 15" x 12") that I needed to deliver to my Ebay customer (who, coincidently, lived in San Diego). I decided to go the extra mile and have it shipped properly (new box, bubble wrap) as a show of respect to my customer. Kiran Misra (the Owner) assisted me with finding the right box (a tad larger than my package -- perfect) and asked if I would like bubble wrapping. I said yes. At this point, she began to cut and stuff and cram every piece of bubble wrap she could place into the box. It was extreme. Halfway though, I told her that I thought there was enough bubble wrap, but she insisted it needed more. I figured she was the expert. When she ran me up, the total was almost $25!! - $9 for the box (acceptable) - $5 "service fee" for spending three minutes packaging (uhhh...) - $11 for the bubble wrap!! $0.50 per piece, 22 pieces!! (Whoa!!) And this didn't even include the delivery fee (which would be around $20). I was blown away by the lack of customer service by insisting on packaging it her way and her deliberate attempt at price gouging. At this point, I requested the bubble wrap be removed and that I would just purchase the box. She proceeded to get angry and state vehemently that I was wasting her time and her supplies. I pointed out to her that nowhere are the supply costs or service charges displayed for the customer, and that I would never had agreed to such outrageous prices. In full of her employees and other customers, she violently removed my package from the box, insulted my attempt at packaging the item (which was in its original packaging), and told me to leave her store. I gladly did. I found a box of appropriate size at my company, stuffed it with newspaper, and brought it to another UPS store (Regents Rd). My advice: if you are dropping off for UPS to deliver, suit yourself. Do not use this location for packaging -- the owner will take advantage of you. read more

Notary service not good at all. Doesn't know how to fill out the form correctly. What's the point of paying them if they don't know how to do it right. read more

Before I begin this review I have to preface with the admission I thought all UPS stores were the same. I never thought I would take the time to write an actual review on one. However, after multiple experiences at this shop have to take a moment to encourage you not to visit! There are two other UPS related stores within a few miles and I will bypass this store every time due to the treatment of the employees. The first time I was in the store I was 8 months pregnant. The store was empty with the exception of me and not one employee offered to help me with my boxes, assist with packing etc. I thought it was an off day and tried again. My next visit I was treated with indifference and the employees were obviously irritated to help me. My third visit resulted in me actually arguing with the cashier. He kept telling me my items would not fit in an envelope provided by UPS and pushing me to purchase a different package from their store. Finally I got irritated enough he reluctantly agreed to give me an envelope: Of course, it fit. By the time I was approaching my fourth visit I had told my husband about the bizarre behavior in the UPS store. He was intrigued and decided to tag along. Again, the sales people were not helpful and pushed me to purchase envelopes rather than the UPS branded envelopes that come with shipping. Again, I had to forcefully explain I just wanted the UPS envelope. My husband just laughed and shook his head at the employee. Maybe I am a glutton for punishment, but I went AGAIN today. I asked for a padded UPS envelope, and guess what? They don't provide them, but asked me to purchase one of theirs. I explained this was my corporate account and I didn't want to purchase an envelope when I am shipping overnight and know they are provided. They shrugged and told me to purchase an envelope. Since the original package only had the small tear from where I needed to open it I told them I would just tape it shut. By tear, I mean 3-5 inches long. The salesperson told me he would charge me $1.00 for the strip of tape. I laughed and told them they were the worst UPS store I had ever been to and would go elsewhere. I drove a few miles to the UPS store on Poinsettia and was given a new envelope, helpful service and free tape! This location is my closest store but I will NEVER return. Looking at other reviews it seems I am not the only one who has had horrible service here! Don't waste your time unless you want to entertain yourself with how crappy a store can be run! read more

I went in to have 1 simple black and white page printed out. The owner/manger charged me over $3 just to print one sheet of paper. I was in the day before and had them print out a bunch of color copies for me totaling over $40 and had forgot the black and white one. She would give me a break even after pleading my case. The print should have cost me 10 cents but she would not budge on charging me a huge service charge to print it even though the store was empty. Horrible customer service from the person in charge especially after I let her know I was looking for a printer to do repeat business with. I will not be gracing this store again. Don't expect any breaks or helpfulness on how you can save money here. She was looking for a quick petty buck. read more

This UPS store needs to be put out of business immediately! I wish I would've read the reviews sooner. The packaging merchandise is extremely overpriced compared to other shipping stores and other UPS store locations. I have been a customer for many years, but this was my first and LAST stop in to this location. I mistakenly purchased something out of my price range and didn't find out until it was packaged up. A coupon or return was not an option, so I started to retrieve my item and the guy working the counter aggressively ripped it out of my hands, ripping the package and yelling at me that I cannot walk out with my item now that they have packaged it. read more

I would give them a negative star if I could. Customer service was rude and extremely unhelpful. I tried to ship a package using my customers account number and they told me to pay to use their computer and then pay to print out a label. Once I determined that you can't do that using their computer they would not refund my money and then tried to Blame me for wanting to ship something UPS from their store not using their number. Last time I checked, this was a UPS store. I should be able to ship anything UPS from their store using their account number or mine, without having to pay them to use their PC. This place is an absolute ripoff. read more

If I could enter a minus Star, this would be more appropriate. I've encountered the same poor customer service twice from this location and it appears as though it's not the employees but the ownership. This franchise embarrasses and insults the term "Customer Service." USPS around the block suggested I go there to get a total of 1.5' of tape to close up two of their boxes, you may know USPS will sell you the tape. The boxes were both care packages for two young Servicemen stationed in Afghanistan. When I asked if they had a small amount of tape to seal the boxes, Brown store said, yes, $1.00 per box! Really? I said, wouldn't it be a nice gesture considering both of them are going to APO to individuals who are serving their country. $1.00 per box again was the answer. Non-caring, non patriotic and still enjoying their American Dream. Do yourself a favor and drive the extra two miles to Ave Encinas and Poinsettia and give business to someone who understands what it's like to be an American. Never Never Never again, will I go into this place. They need to understand the concept of Customer Service. read more

Of all our incompetent, or borderline criminal delivery services in this country (USPS, FEDEX, and a score of other no-name options), this is the most reliable, knowledgeable and competent delivery service - excepting Amazon - that you can use. UPS rarely loses a package, and actually knows how to place it so you can possible find it, on a property with three entry doors and a 125 foot drive. Read my other reviews about USPS, Fedex, and the other civilian delivery logistic "businesses". The people inside this business are very courteous, knowledgeable, efficient, and expert at what they do. read more

Warning: PATRONIZE THIS BUSINESS AT YOUR OWN RISK-- they overcharge, provide misinformation and VERY POOR customer service- (actually I'd call it 'customer dis-service'!)! On January 4, 2010, I contacted this UPS Store by phone to confirm the charge I found in an ad of .35 per copy for printing up some color copies. I was told I could email the document and it would be ready for me to pick up the next day. I was not told I had to use any specific type of software program. So, on January 4, I did email the document to the UPS store and in the email message I specifically said "If you have any questions please call me at 760-xxx-xxxx before 8:15 a.m. or 760-yyy-yyyy after 10:30 a.m."-- " When I picked up the copies on January 5, I noticed the text in one place was out of alignment and overwrote one of the photos. It was not like that on my original copy on my computer, on the copy I printed from my computer or copies that I emailed to others or the CD that I had with me- although when the store brought up the CD on their computer it did show out of alignment. When I pointed this out at the store the staff person said something to the effect of, "I noticed that, but thought that was how you wanted it". The owner said she would reprint the documents but would have to charge me for both batches. I believe I was unjustly double charged. If the clerk noticed there was something wrong with the copy why didn't she call me to ask before the copies were made, if she was unsure? The following day I returned to the store to speak to the manager again and was told she had already left and I should email her. I did so on January 8 telling her that I felt I was overcharged and asked that she contact me so we could resolve the issue. She replied that she could not refund the money. I contacted UPS Corporate Customer Service in South Carolina on January 12, 2010 but was told that though this was a legitimate complaint, this store was a franchize and the corporate office had no authority over it. We spoke to our credit card company which is issuing us a credit for the over charge but I believe this business overcharged us and provided very poor customer service and I will never patronize this business again and will discourage everyone I know from patronizing this business. We contacted the local BBB to complain- but they said they would not note this because we weren't asking for a refund-- (we'd already had the charge reversed on our credit card)-- we just wanted it to be on the record so others wouldn't have the same negative experience dealing with this business read more

Terrible! I Went In Saturday, March 17,2018 Two ladies where helping customers out acknowledge me said we will shortly be with you. There was a guy sitting by the fax machine on his phone watching a video or a movie not quite sure but was super loud, as he never acknowledged me never looked up, never tried to get up to help the girls out, I don't think he even knows I was at the store which is why I'm giving a 1 star but 5 stars to the girls read more

I use this UPS store frequently for shipping and copying. The staff is professional and always helpful.

Stay away!!!! Paid $32 for an overnight envelope delivery that didn't ship until the day it supposed to deliver. Manager doesn't call back. Good luck if you have a problem. USPS is half the price. Stay away from this store!!!! read more

Staff was friendly, but they were all very busy with some customer on the phone and didn't seem totally organized. I had a reasonably small package to ship with some candy and 2 small books, but it cost me over $15 to ship. The owner/manager tried to sell me faster shipping for almost $30 before talking about the other options. I get that some people are sending urgent packages, but I think this was more about the money than the convenience for me. I would prefer someone not upsell me right off the bat. Anyway, I can only imagine that USPS would have been cheaper read more

i have been a customer for 20 years. very easy to use, lots of perks to having a box there. works great for me

In response to Kiran's reply to my post: If the customer can hear you, then it's too loud! You had a private area available out of view and earshot of customers. It was a reprimand, not a set of instructions. I know what I heard and I know what I saw! And to your point, yes I received good customer service from one of your "employees". read more

Great, fast service today at this location. Shipped back a fishing pole and they put 2 boxes together and made the rod and reel fit. Price was not bad at all either. I will definitely be back. Thank guys!! read more

Professional and knowledgeable staff on duty 6 days a week. No part-timer attitudes in this place of business! I consider this UPS Store a "one stop shop" of its own kind. When I can go in and have my belongings all boxed up, professionally, and have it shipped anywhere, and arrive within it's advertised date and time- that my friends is called "business!" While waiting for my business to complete I noticed a customer having his documents Notarized and another customer was having his "LiveScan" fingerprints sent to the FBI/Dept of Justice! The fax machine was in full swing sending and receiving its subject matter. If you look around this newly renovated store you'll notice the customer picking up his brand new business cards, another customer ordering his "Notary Stamp" as per the authority of the Secretary of State. Before I left I had a chance to browse the well stocked racks of greeting cards for many occasions. At the right price!!!! The new color copier that does it all can scan and email from documents or a flash drive. And to add to their diversity of performance they have a wall of Personal Mail Boxes that provide customers and businesses with packages and personal mail!!!! Most importantly the staff are and courteous and professional at all times. Their can do attitude will put a smile on us all. My business goes to UPS Store 0001! Professionalism and a well trained staff are the key to this establishment. Kudos to the management! read more

Just went in for my live scan, they set me up with a computer to print my form out. Computer was having issues and the girl (wish I could remember her name) got on it asap and got fixed right away. She had awesome customer service and pretty much a badass. So thanks again. read more

Christian, Alicia, Brandi we the fucking bomb. Helped me out quick, great attitudes, great customer service, knowledgable, and fun to be around. You have to be a shitty person to give these folks bad reviews!!! Thanks guys, I'll be back soon!!!!!!!!!! read more

I was just dropping off a prepaid package; service was quick and friendly. I called ahead to confirm the pickup time (2pm) and when I got there at 1:45 the driver had already come and gone...yikes! One of the employees made it seem like the package might not go out until Monday, but she called and made sure the driver came back. Phew! read more

This UPS Store is excellent; they have a good staff, good service, and good copies at affordable rates. I've been a loyal customer for years and I intend to continue patronizing them. read more

I would give a zero if I could. I arrived when store opened as I was told yesterday when I called to get paper notarized as was told no appt necessary but come when open cause it's slower. When I arrived in was greeted by young man and asked what can help me with. He said please wait in line for lady who was assisting one man and another waiting. The lady said there is a line. So I stood in line to be helped by what appeared the manager who was notarizing. She also stated to me there is a line. As I'm waiting a customer walked in and the young worker asked her what she needed he was trying to help her then asked manager if she could help. I was next in line and the manager started helping her. I had been waiting since 9am to be assisted. At this point it's been 20 min and I had my baby and my elderly mother in car waiting for me. I stated to manager I've been waiting and you told me there is a line. The manager then said the young worker is new and can't help. This is when I'm upset. The manager was rude and didn't say to the lady there is a line please wait. Let me help this woman who had been waiting for 20 min. Instead she went in the back to help this other customer who came in eat after me. I would not recommend this place horrible experience. I left and will not be giving my business to them. read more

Absolutely the worst customer service -- I have tried to overlook because of convenience-- however-- i will never ship here again. UPS STORES are not the same. ALL other UPS stores will send you an email confirmation for your shipment--its not this locations policy. Each store sets their "own" guidelines of customer service--I asked to speak to management about these differences and when i found out I "was" speaking with the owner -- i was very surprised. She doesnt care. If you forget to tape your box she will charge you for it. If you needed help with printing a pre- done label-- do it yourself -- dont ask. This location is beneath the level of quality customer interaction I have gotten at many other locations. On a 5 star rating -- this location gets a NEGATIVE 5. I had to give 1 star to post LOL The UPS store on Melrose in Vista is SO MUCH BETTER. Friendly, helpful and truly want your business read more

I had the best customer service experience with a young gal named colie I believe. There was a huge line out the door and she was quick and efficient , but didn't make anyone feel rushed. She just had great customer service and I'm in that industry and was impressed! Great staff and I'll be coming here for all my services!! Just ask for colie!! read more

This is the first time in my life that I have written a bad review. I live very near this UPS location and so I have been there several times to print or ship something. Each time I leave telling myself I will never go back again. I am not sure what causes the employees here to appear so unhappy and indifferent. There is one self help printer connected to a computer station. I inserted my USB drive in the printer and slid my credit card through the terminal at the nearby computer station. I am above average in computer literacy, but it was not obvious to me how to access my flash drive to begin printing. There were no directions anywhere, so I asked one of the employees how to find my file. He seemed very irritated with the question and said loudly that this was a self help station and I would have to pay more to get assistance. I have also found their prices to be noticably higher than other locations I have been to. When I went in to get an image enlarged on their blueprint machine as I have done for years at FedEx Office stores, it took 15 minutes of experimenting for them to figure out how to do it. This time I have had it. I will drive the extra miles to the Fed Ex Office center in San Marcos where the service is fantastic, the prices are better, and the printers are up to date and simple to use. read more

Let me start out by saying that the person at this place was super friendly and apologetic. Two stars for that. Three people were there at 5:35pm. Good staffing. One star for that. Two stars knocked off because they are listed as a Livescan vendor until 6pm. However, when I actually arrived, they said they stop at 5:30. Essentially, I rushed there from work for no reason. I told the individual that the website states 6pm and he said the owner knows about the problem and needs to update the site. read more

Ian is the best! I came in with Lorraine, the most awesome person ever, and Ian helped us mail some stuff to a guest who left some items in our hotel. He was funny, cool, and has a good sense of humor. He literally packed my box for me, taped it for me, and sent it off on it's merry way. Great guy, great time - many thanks, Ian read more

The woman who manages this store is rude and combative, I've never encountered her equal. She clearly does not want your business and will certainly never receive mine again. read more