1. The UPS Store

    1. The UPS Store

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    Carlsbad, CA

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    The UPS Store

    4.9 (54 reviews)
    Open 10:00 am - 3:00 pm
    Updated 1 week ago

    Services - The UPS Store

    Mailbox centers

    Shipping centers

    Document binding

    The UPS Store Photos

    Portfolio From The Business

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    2 years ago

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    Local

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    3 years ago

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    Local

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    2 years ago

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    Local

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    4 years ago

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    Anarizza F.

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    2 years ago

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    Local

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    4 years ago

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    3 years ago

    This was a great location. Great customer service all employees are very helpful and knowledgeable.

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    Local

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    4 years ago

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    Anarizza F.

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    3 years ago

    Anna was so nice! Very helpful solving my (vague) problem, even helped me shuttle my purchases to my car in the rain. Exceptional service.

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    Local

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    3 years ago

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    Local

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    3 years ago

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    Local

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    3 years ago

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    Local

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    3 years ago

    One of THE BEST ups store's around!!! Very nice and courteous staff, and GREAT customer service!!!

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    Local

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    3 years ago

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    Page 2 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Ana, who I believe is the owner, went above & beyond to help me with my passport renewal preparation.

    Mentioned in 20 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (173 reviews)

    This review is written with an overwhelming amount of gratitude…read more I recently relocated my remaining personal belongings from California to my home in the New England area, and several of the pieces I entrusted to this UPS Store were absolutely irreplaceable, not necessarily because of their monetary value, but because of the memories and chapters of my life they represent. Among them were a religious framed portrait that has been with me for over 20 years, my framed master's degree from the University of Southern California, and my US Navy SEAL retirement plaque and display. I also entrusted them with other meaningful pieces that have traveled with me through different stages of my life. Every single item arrived beautifully packed, completely intact, and without damage. What touched me most was the care that went into the packing. As I opened each shipment at my new home, I found myself crying tears of joy. These weren't simply pictures, plaques, frames, and memorabilia coming out of boxes. They were strong, loving, painful, beautiful, and intense memories coming home. My USC degree represents far more to me than an education. I earned it while caregiving for my mother, traveling between San Diego and Los Angeles, taking her to medical appointments, managing her care, navigating tremendous challenges in my personal life, and continuing my education through all of it. That framed degree arrived without so much as a scratch. My religious portrait arrived equally perfect. And today, I opened the final shipment containing my USC/Navy retirement display. Once again: perfect. There is a tremendous difference between simply shipping someone's property and understanding that you have been entrusted with pieces of someone's life. I felt that difference in every box I opened. To everyone who helped pack and ship these belongings: thank you. Thank you for your professionalism, but even more importantly, thank you for the care you showed my belongings when I could no longer personally protect them on their journey across the country. Everything has arrived safely. Everything has arrived intact. And finally, I feel like I'm home. With heartfelt gratitude

    I had an extremely unpleasant experience with Jeff, the store manager. I was the first customer in…read morethe store at around 7:30 am this morning and from the moment I arrived, he was rude and dismissive. I calmly explained my situation to him, but instead of listening or trying to help, he essentially told me to be quiet, saying, "I've worked here for 20 years. Let me do my job." I was honestly taken aback by the way he spoke to me. I was just explaining my situation. To make matters worse, I was never given a receipt or any confirmation that my transaction/request had actually been completed. I left the store frustrated and unhappy, unsure of whether my issue had even been properly handled. Unfortunately, this does not seem to be an isolated incident. I have witnessed Jeff being rude to other customers as well. I'm a regular at that UPS store. A store manager should be someone who knows how to communicate respectfully and professionally with customers. Based on my experience, Jeff does not demonstrate those qualities. I strongly believe management should address his behavior and seriously consider whether he is the right person to be representing the store. Customers deserve to be treated with courtesy and respect, regardless of how busy or frustrated an employee may be.

    Modern Postcard

    Modern Postcard

    (44 reviews)

    I wanted to take a moment to recognize Ilana, Ryan, and the entire Modern Postcard team for…read moreconsistently delivering an exceptional experience. As a full-service marketing agency, we're often managing projects where clients know the outcome they want but aren't always sure how to articulate it. That means our print partners need to be more than vendors--they need to be knowledgeable consultants who can help bridge the gap between concept and execution. That's exactly what Modern Postcard does. This particular project wasn't the easiest. We refined specifications multiple times, paused production during the approval process, and made several changes along the way. Throughout it all, Ilana remained patient, responsive, and solution-oriented. What continues to impress us most is Modern Postcard's expertise. We can send over a random sample from a client, and your team immediately identifies the product, understands the production requirements, and recommends the best printing solution. That level of industry knowledge and customer service is invaluable to an agency like ours. Project after project, Modern Postcard has proven to be an incredibly reliable production partner. Communication is outstanding, deadlines are consistently exceeded, turnaround times are often faster than promised, and the print quality is always exceptional. Knowing we have a trusted partner behind us allows us to deliver with confidence to our own clients. Thank you, Ilana, Ryan, and thank you to everyone at Modern Postcard for your professionalism, expertise, and unwavering commitment to excellence. We recommend Modern Postcard without hesitation and look forward to many more successful projects together.

    I used Modern Postcard for years when I owned my business, because they did quality work and their…read morecustomer service was excellent. Now years later, I recently ordered from them again and I was not disappointed. Same great quality, and exceptional customer service. They kindly corrected an error on an order, even after I approved the erroneous draft, at no cost to me. I highly recommend them!

    The UPS Store - mailboxcenters - Updated September 2026

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