I despise surprises. Even more so when they are delivered with poor customer service, both in person and over the phone. In California, compounding pharmacies are now required to obtain a signature for medications delivered. These medications are incredibly important to my patients and clients. As I am a mobile veterinarian, I am rarely at the home office to receive packages and sign for them so they eventually find there way down to the UPS store ( why this one I have no idea) and then I have to race to get there during their bankers hours. The compounding pharmacy thought it would be a good idea to just ship directly to the UPS Store to avoid the delivery delays. It sounded good at the time, BUT, turns out they charge a $7.00 fee per package to receive and hand the packages over. WHAT?! At what point would this Information be provided to me? It was delivered to me rudely over the phone when I called looking for the packages. No preamble, no explanation I take exception to being charged for something so frivolous. Especially when the service was nonexistent. Exactly what did they do to earn this fee? They had opened one package and damaged the other and they did not call to alert me that the packages were there and had been for 3 days. The phone number was clearly marked on the outside of the box. No doubt about it, I was furious. Did I pay their fee? Yes, I did. Are they silly gits? Yes they are. Of course they have no idea of the importance of these medications and obviously the most important thing was for them to receive their fee. The young girl and the manager offered no remediation of their errors. The compounding pharmacy and I will figure out another avenue by which we can meet California's requirements and still get the needs of our patients met. read more

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I came to this UPS to do an Amazon return. On the label instructions it does not say that I "need a box" clearly states that ups will take the item. The person working named Anthony was so help at all and being argumentative. He was very flustered and didn't even want to look at the slip and kept telling me to buy a box after he just scanned and took the woman's packages in front of me with no issue. I called another UPS store and explained what I was trying to return and they said they would accept it if my instructions said it did not need a box which again it didn't. This person clearly was under the influence of something by his responses. He should be drug tested immediately. Bad representation for your company read more

This store is awesome! From the manager Abe to all the competent staff!!! I recently had a situation that would be unheard of in refunding my money and within 5 minutes of explaining the circumstances, Abe handled the issue in a courteous, professional, compassionate manner. During the pandemic, I've always felt safe in visiting the store to deal with all my Amazon shopping returns. The staff is friendly, conscientious in safety, cleanliness and efficiency and knowledgeable is shipping processes. Congratulations on such a nice store and operation!!!!! read more

Clerk dropped her busy work to open a register. Had me efficiently out the door, all my questions answered, and saved me $7 on shipping by usps vs UPS on a slow boat to China package. read more

New owners are scoundrels. Charged$25 to pick up package which last time was $7.99. No notice of the new fee. Wont use them any more.

I go to this store all the time to return items. Sometimes the employees are friendly and sometimes they are not. It is hit or miss. The last two months every time I go in the line is pretty long maybe like 7 people, which is understandable with the holidays. The line does not go by quick, felt like I was there for quite some time just trying to return a package. Overall the store is clean, nothing to special. They do everything shipping wise. It's a one stop shop. read more

Great service! Took care of me in a timely manner! Abe is the man! Great operations! read more

Never go to this store. They will never get my business again. Horrible owner Abe Albanna. He was Rude, very aggressive and disrespectful, worst customer service. He likes to talk down to a woman Update to response from business owner Your response is false. You did not say sorry and continued to be rude and disrespectful. The only thing true in in your statement is that I did call you an asshole on my way out. read more

Super convenient location - sandwiches (haha) between Jersey Mike's and Rubio's in the shopping center with Sprouts, just south of the 78 on El Camino Real. Very helpful when you need to ship stuff out UPS. Also, huge added bonus for me - they also have a regular Postal Service mail slot drop off at the front of the store AND they'll collect your USPS packages to be sent out. This particular corridor has no convenient USPS offices near it, so this is super helpful to me. The store is always very clean and has a small, but very useful, selection of cards and office supplies. They also have private mail boxes you can rent. Honestly, I would not have thought to leave a review, but the owner, Abe Albanna, asked me to leave a review and gave me his card - so here we are. Thanks for all your help Abe! read more

Unfortunately, I had a bad experience coming here for first time. Seems like a new hired was left alone and was struggling to cope with the amount of people waiting in line. By the time it was my turn, the employee didn't know how to get a printing service from the UPS website that I had already payed for. After 45 minutes I left without my print outs and with no intention to come back. This experience was just frustratING... read more

Always dependable, super fast and efficient. Come see Abe with the big smile on his face always. Love this place. read more

The UPS Store - Picking up copies. Always quick and efficient. - Shipping Centers Near Me - Carlsbad, California

Sadly I didn't catch their names, but I wanted to compliment the four staff members working this afternoon at around 1:15 PM. Especially the gentleman wearing glasses who primarily assisted me. I definitely would go out of my way to go to the store again just because of them! P.S. Hope your cat gets to go to ninja school. :) read more

Amazing people, excellent store to send my packages from. They ship for me to Europe, and South Americas. Their technology is great, and they give you the prices so you can decide. I also have a mailbox there. I am glad to live closeby, because they really help me. Each time I need something notarized, this is where I go. Abe and Curt are the most friendly people, and they make me laugh when I go there. read more

The UPS Store - Shipping Centers Near Me - Carlsbad, California

BEWARE! Update for being scammed at this UPS location yesterday! I went to my usual UPS location in Carlsbad today after the unprofessional service and being attempted to be taken advantage of, and went to drop off my FREE Amazon return package. The employee tried scanning my code from Amazon- well the woman from the day before had input my code into their system as if my package was already sent!!! So she had purposely not only tried to get me attempt to PAY for my free return- she had also already entered in my return code from Amazon as if my package would go back to the warehouse! Which would mean I would have never received a refund because they would have considered my package lost!!! SCAMMERS!!!! Please be aware of this coming to this location. I will be reporting to BBB. read more

Terrible customer service inside. Sorry, but true. Very complacent and uncaring borderline rude hired hands. I would rather use the US Postal system LOL read more

The UPS Store - Storefront - Shipping Centers Near Me - Carlsbad, California

Thank you Abe for the fast professional service Printing notary and faxing all in 10 min thank you read more

This is the only UPS store I use. They are so polite, helpful and quick. They will even help me with my boxes at the car if they are heavy. Great location. No need to go anywhere else! Thank you Abe Albana for excellent service! Candy read more

Nelson and Abe were very helpful and nice to interact with. (I only took a star off because this is not always my experience, depending on the employee.) Nelson was super upbeat and positive, joking around; very kind and personable. Abe was quick to help and efficient at getting my packages scanned in and assuring me they would make the truck that day. I have to say that I never eagerly look forward to mailing packages, but would choose this location over any Post Office and most other UPS locations. Keep up the good work! read more

Every time I come to this store even if it's busy i always get great service in a timely manner. Shane Thank-you for always giving excellent customer service and helping me out. Been coming to this store for a while now and recommend it to anyone!! Thanks Shane! read more

I don't ever imagine that going to any postal store will be an experience that will leave me laughing and in a spectacular mood, yet that's exactly what happened when I brought in an Amazon purchase to be returned just now. Abe and Jackie had me (and the other lady being served) giggling with our fun interaction. AND they handled my return in less than 30 seconds. Fast AND friendly--no, more like a pure delight to interact with! I rarely ever leave reviews, but these two deserve my time and effort to write this. That's definitely my go-to UPS Store from now on, and my fingers are crossed that they are there when I walk in. read more

The female employee at this store is so rude and aggressive even when completing simple tasks or answering basic questions. I definitely do not recommend this store and will not return. read more

Abe is the best! He was able to wait for me after hours to notarize one of my documents. Great customer service and an easy process.

I come to this UPS store a lot and Abe, Jackie, Maverick & Angie are always amazing! Great customer service! I truly enjoy coming in to ship stuff because they are so friendly and kind! They go above and beyond for their customers! Thanks guys!! Keep up the great work! read more

I have always used this location as the customer service is very good. I had a return to Amazon and the instructions said to take it to a different location. I followed the instructions and experienced the worst customer service. The guy actually refused to take the Amazon return. I called Amazon and they said to take it to any UPS Store, so I took it here, my old faithful. When I arrived I was taking the box out of my car when a man walked up and took the box into the store for me. He was the OWNER. Now THIS is great customer service! read more

From the moment I walked in the woman working had a nasty demeanor. I should have walked out immediately and come back a different time or gone to a different location. I had 3 returns this morning, 2 from Amazon and 1 from a different company that required a couple extra steps. The entire thing annoyed her. The only time she sounded happy and smiled was after a customer left who had not been happy when his package couldn't be located the first time someone looked for it. "I love when they threaten me" She might do the job well, but her customer service is the worst I have experienced in my life. If I return and see her there I'll walk out next time. read more

This is the BEST UPS store around- they are fast, friendly, and clean!!! I prefer this location over all the others!!!

STAY AWAY FROM THIS BRANCH!!!! I always use other ups store branches for Amazon returns and printing a Amazon Return Label via email. Other ups stores charge 16cents for printing a black&white label. This shop asks 4$ to print 1 page of return label. Yes u heard it right !!! 4 dollars for 1 page print. They are ripping off people obviously... read more

I've had a box at the UPS store at 2604 el Camino in Carlsbad for 10 years! Always friendly, efficient and professional! Abe goes ABOVE and beyond for customer service and positive attitude and his employees and family are the best! I look forward to picking up my junk mail! read more

This UPS location is super convenient, especially for Amazon returns. As previous Yelpers have already stated, the owner Abe is not the kindest, friendliest person. He IS rude. He charges for EVERYTHING and will question (practically accuse) customers on their way out if the packing tape they're holding is his or theirs. I'm giving this place of business one star because I hold my breath and hope for the best every time I walk in. Customer service does seem to somewhat exist if anyone other than Abe helps you. Do they ultimately get the job done here? Sure. Just be forewarned that you will walk out of there pretty upset at the way you were just spoken to or witnessing the way Abe speaks to other customers. I'm wondering how UPS the company would respond if they witnessed his behavior. read more

Not a big Yelp reviewer, but I just had the most puzzling customer service experience at this location. On December 23, I arrived at 4:30 pm to pick up the last of my family's Christmas packages to find a sign on the door stating that the location had closed early. I have maintained a post office box here for three years, and find that this location occasionally closes early without notice. Today I collected the packages and decided to explain to management my disappointment, but the manager on duty seemed not to understand why a package delivery store closing early and without notice the day before Christmas should be a problem. He explained that they had decided to close early because it was a slow day, and asked if I had called to tell them I was coming in. I was a little surprised that a business would suggest that customers should call to confirm posted hours. The manager pressed on, asking of I could provide the dates I previously found the store closed early. After a short conversation, the manager thanked me brusquely for the feedback and turned back to his work on the opposite counter. In general, the quality of customer service seems to have declined since the recent remodel. The takeaways from my experience, then: 1) This location closes at 6 pm on weekdays, and occasionally closes a few minutes early without notice. This is something of a pain if you have a 9-5 job and have to arrive to get your mail at 5:45. 2) The middle management seems genuinely puzzled by a customer's preference for a store that keeps regular hours. I have abided by the first problem for awhile because changing my address would be a lot of work. At some point, though, paying extra for this post office box is no more convenient than dealing with the UPS guy deciding not to leave packages at the mailbox I already own. read more

Your customer service is terrible. UPS attempted to deliver a package to me on 12/13/2017 but could not because apparently no one was home. However, no note was left at our door. Then UPS attempted to deliver a different package to me on 12/14/2017 and again no note was left at our door. It wasn't until a day later did I check the tracking number to find out that my package was delivered to your UPS Store. My first question: How are we suppose to know that our package wasn't delivered to our place and instead waiting at a UPS Store if no note was left at the door? Since I work from 8:00am to 5:00pm (with an hour commute), there was no way I was going to be able to physically come pick up the package since your store closes at 6:00pm. So I asked my fiancé to pick up the package for me. I gave him the tracking number, the confirmation from the sender, and a copy of my ID. He was able to pick up the package from 12/14/2017 with no problem whatsoever. We did not pickup the 12/13/2017 because we didn't know about it a day later (again, due to no note being left at our door). My fiancé went back the next day to pickup the package that was left at your store on 12/13/2017. Again, he had the tracking number, the confirmation from the sender, and a copy of my ID. However, this time you guys would not release the package to us. The reason given was that I physically had to pick up the package myself. Well, as I stated before I work like most normal people from 8-5 and unless I take off work early, there was no way I could make it to your store before the 6PM closing time. I have bills to pay so I wasn't going to take a couple hours off to pickup a package that my fiancé was able to pick up the first time. My fiancé attempted to pick up the package again a few days later. This time with the tracking number, the confirmation from the sender, a copy of my ID, AND a utility bill. Again, your store would not release the package. That is completely ridiculous. So my second question: How much proof do you need? Would a DNA sample be enough? I am able to pick up prescription drugs for my grandparents easier than this. Your store cost me and my fiancé time and money just to pick up a birthday present that my mother sent to me. I have lost complete trust in UPS. From the delivery guy (leaving no note) and your store's employees (not releasing packages with plenty of proof). If I send packages again I will make sure to never use UPS. In addition, my company was recently considering switching from FedEx to UPS and I will be informing them to stick with FedEx due to the poor customer service received from UPS. read more

I'll never do business here. Went with a small package and the woman started packing with peanuts. I asked if that cost bc I didn't need it, everything fit tight in the small box. She then quoted me $40 to ship a light shoebox sized box. I told her no, so she said she would charge me $10 for the peanuts and box. She hatefully huffed and started dumping my stuff out. ... also, she kept MY wrapping tape and my inflatable packaging material I bought from an office store. Extremely rude, and she did this right in front of the manager and he did not say anything. I'll be going to fedex from now on. I went later on the day and they charged me half the price and were so much nicer to deal with. read more

I've been doing business at this store for the past 3 years and I'll never be back again. I paid 154.48 to overnight a Christmas package to my uncle in a nursing home. It's his first Christmas in a nursing home, I sent books because he loves to read. My package never showed up. It's been lost and no one can find it. I've been waiting for 2 days, like I was told by an employee and now they are closed. I can't get a refund until they file a claim and they won't file a claim unless they track my package, which they can't find. This is the second time they've lost a package I've sent overnight. I'm so sad and disappointed, more for the fact my uncle won't see any love from me on Christmas. Thanks a lot UPS store! read more

Horrible owner. Waited in line for 30 mins then he says amazon returns are not working. Put a sign out front!!!! Very rude. Think he had some joy knowing people were waiting. Done with that store. read more

Wow, I'm so disgusted. The owner a man in his 50's ish was flirting and hitting on young (way too young girl) I over heard him make sexual jokes, the kind that made me embarrassed (and I don't get embarrassed) It was just wrong so wrong. As soon as he saw that I saw what was going on he "adjusted" himself and walked to the back in a hurry. Disgusting read more

After waiting in line at another UPS store that failed to post a note that there were NO NOTARY SERVICES available at that site (grrrr) I called Abe this morning and he told me to come right down because he just opened and could get my docs notarized quickly. What a great guy he is! Great service :) Thanks Abe! K read more

I had very bad experience in this ups the middle eastern manager was rude, racist, grumpy, and disrespectful. Please don't go to this location. read more

This UPS store is great! The owner is very friendly and always super accommodating! I dropped off a package today and asked if he knew where the closest USPS store was. He offered to send it for me! I was blown away by his kindness and really appreciated him saving me an extra errand to run....especially since running errands with 2 young kids isn't always easy. Thank you! read more

Hands down the best service here! I've been to the Marron UPS store, and this store takes the cake! Abe, Bethany, and Shane are so friendly and always share a smile every time I'm in there (& I'm in there a lot! Small business owners problems, haha!) read more

I made an appointment over a week ago with this facility to get a live scan fingerprinting done. By the time I got there and waited in line and got to the front, I was told that they no longer do live scan fingerprinting. So why was I able to make an appointment? The lady told me that the online system is still allowing people to make appointments but they don't do it anymore. Why the hell is that system still in place when the service is no longer available? This was very misleading and caused me to scramble to find another appointment elsewhere. Very disappointed. read more